The location for this review is Maumee Ohio…read more In summary: If you want to explore there is allot of products to see.......but Shop at your own risk if you want a peaceful and comfortable shopping experience. We plan to limit visits or eliminate visits in the future. (+) Wide selection of appliances including a luxury lit hen section. Also furniture, flooring and consumer electronics. You could refurnish a whole house with contents of the store. (+ -) Prices for some products are competitive but others higher. I have had positive experiences with Sales people here who appear to work on commission, where they engage to help if needed but then back away to give space to the customer to comfortable shop. (-) But recently I have really wanted to purchase and appliance from them but the sales experience was so aggressive and negative we removed them as an option for the purchase.

I moved to NW Ohio in 2018. Shortly after, I called the Appliance Center and their technician came…read moreand changed the compressor on my fridge. I was happy with that service. In 2021, I remodeled my kitchen and bought my kitchen from their Maumee location. This time, they kept changing delivery dates and caused long delays in my project. I was mad but tried to be understanding given the pandemic. In 2025, the touch panel of the microwave oven they had sold me stopped working. I called them and explained the problem. They sent out a technician whose diagnosis after two minutes was (and I quote directly) "Touch panel failure". Duh! He then spent about 10 minutes on his computer and told us the part was not showing available and that we had to get a new unit. He did not take the microwave oven out of the cabinet, did not check whether the power was plugged in, did not open the back plate and look inside. He did nothing but try to use the touch panel. They he charged us $128.22 and left. Since I was busy at the time and had the old microwave that I could use temporarily, I postponed fixing the issue. Last week, I removed the microwave from the cabinet, opened the backplate and (after reviewing the user manual and watching a bunch of DYI videos on YouTube) figured that the internal fuse was blown. So I called GE parts hotline and ordered a new fused directly from the brand. After replacing the blown fuse, the touch panel lit up and the microwave oven started working. What bothered me was the fact that the technician had no interest in finding the cause of the touch panel failure and moved too quickly to advising us to order a new oven through them. Having fixed the problem myself, I called them up and asked to speak to the service department manager. I tried to explain everything chronologically but the manager was impatient, cut me off multiple times, and defended the technician's actions. He basically shut me down. I called a second time yesterday, hoping to talk to someone who cares about the Appliance Center's image, like the owners of the business. I was again routed to the service department manager, who repeated his earlier response. Not only the technician didn't do their job right for the price we were charged, but the manager was indifferent and uninterested in the experience that I, as a loyal customer, was trying to share with them. They lost me as a customer forever. I hope those reading my review will exercise caution when calling the Appliance Center for repair services.

We purchased, a mattress and they delivered the wrong one, and refused to correct the problem. We…read morewill never go back. We had too buy another one .

Thank you , My Salesman Lee Benfield was very knowledgeable about the companies products they sell…read moreand did a great job helping us to pick out out Tempur-Cloud Breeze Double Cool pillows. I will definitely be a return customer. Thanks again Lee Customers, Kimberly and Marshall Willis

I bought a couch there a few years ago and it was the craziest thing. One cushion hardly had any…read morestuffing in it. I had to buy 2 bags of fiber fill and unzip it and add more stuffing. Never heard of anything like that before!

Just left American Freight after purchasing a new bedroom set. Kevin and Kimbo have been amazing…read more They've answered all my questions and kept looking through their inventory when I would change my mind. They are kind and patient that's for sure. They were honest about what they had in stock and time lines for new products to get in. This is our second time purchasing products from them. And I will say this. We will be back for a third

I've purchased a couple of mattresses from here over the years. When it came time for a new one,…read morethis year, I waited a few months because I haaaaaate mattresse shopping. I actually went into this location on three separate occasions throughout year because I was ambivalent on which mattress I wanted. Both were somewhat similar in comfort and price but when I asked questions I was kind of off put with the sales guys on the floor. One was an older guy who you could tell didn't want to be there and was noticeably annoyed when we asked questions. The other guy was younger, didn't bother to greet us and was more concerned with his smoke break than assisting us. I decided to give them on last chance and that's when I met Zach. When I visited the place was busy. On my other visits there were no other customer in the store. There was a family of five when I first entered the store and was immediately greeted by Zach, even though he was assisting someone else. I went to visit the two mattresses I had been contemplating for months and decided to lay on them to refresh my memory on their individual comfort levels. Zach immediately apologized for the wait and asked me what was important and what I expected out of a mattress. He then made recommendations and evaluated how each mattress supported my body to ensure I was getting the most comfort. Not only did he take his time with me, he answered my questions and didn't make me feel like a number. I thought I knew what I wanted before I initially went in and ultimately walked out with a completely different mattress and base. The best part? Not only was it a better mattress but also a better price! Thanks for taking you time to answer my questions and make sure I was getting the best mattress for my needs, Zach! I'm really glad I gave them one last chance before going elsewhere!

They had a great selection of mattresses! Found one that did not cause nerve pain when I tested it…read moreat the store. Can't wait to get delivery next week!

Very nice staff! Amy helped us and she was very friendly and great to work with! Eve is also very…read morenice! We got 50% off lyocell sheets because we are sleep number bed owners. We stocked up on all products including comforter, sheets, mattress pad, pillows and pillow covers. Great experience!

Amazing company to work for!! They actually VALUE WORK FAMILY LIFE BALANCE!! Ive been in the…read morefurniture industry for over 17 years and this is my 3rd company I've worked for and by far THE BEST

Wonderful experience! Ask for Jules, she truly goes over and above with "old school" customer…read moreservice. She is passionate about her career and help with decisions tremendously yet, she does so without making you feel any pressure. I highly recommend the furniture, prices, and quality service!

I recently asked my wife to get a lift chair as soon as possible because I was coming home from the…read morehospital with a broken back. The sales people told her the shipment was either Tuesday or Friday. They will tell you anything to persuade you to buy. Now it's over ten days with no shipment in sight. I admit. if you had told the truth, I would not have purchased. DO NOT TRUST WHAT THIS COMPANY TELLS YOU. I PAID YOU IN GOOD FAITH. APPARENTLY I'm the only one doing so in this transaction

I bought a recliner last week . Have no idea when delivery will be.....I have called the phone…read morenumber on the receipt and got a busy tone.....6 times. So I called the store and the phone run for 3 minutes with NO answer???????