We purchased, a mattress and they delivered the wrong one, and refused to correct the problem. We…read morewill never go back. We had too buy another one .

Thank you , My Salesman Lee Benfield was very knowledgeable about the companies products they sell…read moreand did a great job helping us to pick out out Tempur-Cloud Breeze Double Cool pillows. I will definitely be a return customer. Thanks again Lee Customers, Kimberly and Marshall Willis

The location for this review is Maumee Ohio…read more In summary: If you want to explore there is allot of products to see.......but Shop at your own risk if you want a peaceful and comfortable shopping experience. We plan to limit visits or eliminate visits in the future. (+) Wide selection of appliances including a luxury lit hen section. Also furniture, flooring and consumer electronics. You could refurnish a whole house with contents of the store. (+ -) Prices for some products are competitive but others higher. I have had positive experiences with Sales people here who appear to work on commission, where they engage to help if needed but then back away to give space to the customer to comfortable shop. (-) But recently I have really wanted to purchase and appliance from them but the sales experience was so aggressive and negative we removed them as an option for the purchase.

Terrible experience. Bought a new $1700 refrigerator. The day they delivered, the doors were not…read morealigned by 1/2" Sent the delivery guys back out days later, they could not fix or adjust. More days later that they sent a repair tech with an attitude. He dragged mud & water all over our foyer wood floor & kitchen tiles from his shoes. Without checking anything, he began to berate my wife which I overheard in the next room. He wanted her to get a piece of long wood to place behind the wall and fridge as a solution. The fridge has adjustable feet. I checked the tile floor in all directions and everything was level. He then told both of us, "This is how this is going to go." I then told him "This is the way it's going to go!" I told him to get out of our house after being abusive to both of use. We called AC to let them know what just happened & request another service tech. They refused. We noticed the fridge was not cooling below 40. I adjusted temp to the lowest setting of 33/freezer 0. Still could not get it below 40. We paid an additional $209 for 5 yr warranty from AC. DO NOT believe you will get this $$$ back if you don't use it. They lied several years ago for one we bought. They made an excuse they had changed insurance companies and could no longer honor being refunded. AC Mgr Mike Kelly called and got nasty with me and stated they would not replace nor send someone out to fix these two problems. He told me to get a lawyer. Nice. Steer clear of this place. Look at their reviews. Update: It's unfortunate that this business wastes so much time to lie and make excuses instead of spending a few minutes taking care of customers. I'm sorry your incompetent tech did not have time to put a 2x4 behind the fridge as a fix like he insisted on, without even looking at the problem. Please state what your tech was going to do about the problem. All during his stay he would not even look at the two different length levels we tried to get him to use. What expert tool did he use to determine that a piece of wood needed to be placed behind the fridge and wall? NOTHING. How did he check the floor for being level? He didn't. We did and tried to show him the floor was perfectly level. He did NOTHING but berate my wife and spew nonsense. As a retired IT Manager of 33 years, I have a lot of technical background and can tell when I am talking to an uneducated person who blows BS. You sent three people out and all could not even correct this defective fridge. Three "experts" from your company. Have your expert techs read the manual or watched a YouTube video concerning adjusting fridge doors. There is no mention regarding sticking a piece of wood anywhere. No mention of wood at the Manufacturers website. If this tech is the best your company can do, I can see why you have a 1.8 rating on YELP. Fact. I would suggest next time your expert and probably not-certified tech look around for cameras. They are everywhere today. And cameras don't lie like you do. Sorry if your adult tech got butt hurt from getting words thrown back at him as he did first. If you check under Freedom of Speech, a property owner determines what speech rules on their property and has the right to kick anyone out that they deem necessary. I was not going to allow him to trash talk to my wife and treat her with disrespect. I guess this is something your business condones. As a woman, you should be concerned - or not. It's very sad, you as a Manager, are so blind to customer complaints and believe your techs can do no wrong. You are a very poor Manager. You get zero stars. Oh NO! New UPDATE! HOW EMBARRASSING! Frigidaire sent out Dave Smith Appl Serv to take a look at this fridge since AC couldn't handle the problem. He discovered the problem quickly. The back wheel assembles and rear side panels are bowed/damaged from being dropped. I guess the 3 techs sent out by AC aren't as great as their Manager states they are. Frigidaire is replacing the whole unit! OMG! Say it isn't so Appliance Center! You and your staff failed miserably in customer support and technical service. I'm positive you will deny everything instead of doing the right thing and calling me and apologizing how rude three Managers and three techs treated my wife and myself. I bet you are reaching for the phone right now dialing my number. NOT! Keep believing you are great and make no mistakes. You own this. Now act like a responsible business owner and admit it. Clearly, Dave Smith Appliance Service knows what they are doing. Send your guys over to be trained on tech service and customer service. And FYI - You owe me a refund for your lousy extended warranty since the serial numbers won't transfer. Let me know when you will sending me a check. No charge for the education.

Tried to go here and it is not where the address says??? Couldn't locate it and ended up having to…read morego elsewhere.

From the owner: Maumee Furniture Direct Provides Mattress Sets, Bedroom Sets, Dining Room Sets And Living Room Sets…read moreto the Maumee, OH Area.

Amazing company to work for!! They actually VALUE WORK FAMILY LIFE BALANCE!! Ive been in the…read morefurniture industry for over 17 years and this is my 3rd company I've worked for and by far THE BEST

Wonderful experience! Ask for Jules, she truly goes over and above with "old school" customer…read moreservice. She is passionate about her career and help with decisions tremendously yet, she does so without making you feel any pressure. I highly recommend the furniture, prices, and quality service!

I've purchased a couple of mattresses from here over the years. When it came time for a new one,…read morethis year, I waited a few months because I haaaaaate mattresse shopping. I actually went into this location on three separate occasions throughout year because I was ambivalent on which mattress I wanted. Both were somewhat similar in comfort and price but when I asked questions I was kind of off put with the sales guys on the floor. One was an older guy who you could tell didn't want to be there and was noticeably annoyed when we asked questions. The other guy was younger, didn't bother to greet us and was more concerned with his smoke break than assisting us. I decided to give them on last chance and that's when I met Zach. When I visited the place was busy. On my other visits there were no other customer in the store. There was a family of five when I first entered the store and was immediately greeted by Zach, even though he was assisting someone else. I went to visit the two mattresses I had been contemplating for months and decided to lay on them to refresh my memory on their individual comfort levels. Zach immediately apologized for the wait and asked me what was important and what I expected out of a mattress. He then made recommendations and evaluated how each mattress supported my body to ensure I was getting the most comfort. Not only did he take his time with me, he answered my questions and didn't make me feel like a number. I thought I knew what I wanted before I initially went in and ultimately walked out with a completely different mattress and base. The best part? Not only was it a better mattress but also a better price! Thanks for taking you time to answer my questions and make sure I was getting the best mattress for my needs, Zach! I'm really glad I gave them one last chance before going elsewhere!

They had a great selection of mattresses! Found one that did not cause nerve pain when I tested it…read moreat the store. Can't wait to get delivery next week!

I have used Durochers for every kitchen appliance I have after having used big box stores in past…read moreyears. I cannot begin to report that Durochers had the best salespeople and delivery workers I have ever seen in the appliance business. For starters, saleswoman Kathy C. went out of her way to help me with scheduling my most recent delivery. Even on her day off, she kindly helped me with some questions I asked her about. The delivery and installation men were Superlative. I had the best experience with Justin and Stephen. They were very prompt and gave me updates on when they would arrive, complete with texted maps of where they were in terms of getting to my house. Their installation was very well done, and I contribute that to the attention to detail they had in doing it. They was extremely courteous and respectful. I give Durochers great credit for having delivery and service people like these two young men. Outstanding! I have always been pleased with the appliances, service and delivery at Durochers. In addition when I needed a broken refrigerator shelf replaced the service department was excellent. I actually received the shelf a day after I ordered it. I was also given information on how to get reimbursed by the glass company as the shelf was still under warranty. ( I want to add that I had a $500 gift certificate from Lowes that I could have used, but preferred to deal with Durochers instead. By dealing with them I avoided the aggravation and hassles in dealing with a big box store that I felt could care less about its' customers).

I ordered all of our appliances from Derocher's for our new home build, and they installed the…read morewarming drawer. When we closed in April, we noticed that the warming drawer did not close straight or flush and has a gap of about 1/2" at the top. After notifying the builder, we nobody came out to look at it until May 19. The tech that came couldn't fix it but identified that it was installed with the rear higher than the front and that the installers would have to fix it and that he'd order some parts for them (not sure what parts). After nothing for a month, I contacted the person who sold the appliance on Jun 16. He responded that some parts were on order and he'd have to schedule instllers to come out. I asked what was on order and when installers would come out but have recieved no response. I've left multiple voice mails on his phone line and at both the Monroe and Sylvania stores in addition to my email inquiries. All have been ignored. It is now Jul 30 (2-1/2 months) and still nobody has contacted me.

Could not find out what the sale price was unless we told them what we could afford. When we asked…read morewhy they needed to know that Sales woman became confrontational. Also as we were walking out made rude comments. NEVER shop at Ashley furniture. There are many better options out there.

Salesperson very pleasant. Spent $5000+ and told delivery date. Got rid of old furniture 3 days…read morebeforehand. Day of delivery received a communication about a backlog and two week delay. When the furniture was finally delivered there was no ottoman, no coffee table, no end tables. It has now been two months since the purchase and still no ottoman, end tables, or coffee table! Called Ashley, got a computer, it advised 8 more weeks until delivery. That's four months from the date of purchase! Haven't even had a chance to test the warranty. Not hopeful. Never again. Buy local-non franchise.