Ally was incredible to work with from day one. She stayed on top of everything, kept communication clear, and gave me honest guidance the whole way through. You can tell she really knows what she's doing, especially when things get competitive. When it was time to submit my offer, she helped me put together something strong and smart without making me feel like I was stretching too far, and she handled a lot behind the scenes that really made a difference. Overall, the brokerage was just as impressive. Buying in the North End is no joke and I was competing with multiple offers, so having a team that knew how to move quickly and effectively was huge. From the start, they made the process feel organized and manageable, which took a lot of stress off my shoulders. What stood out the most about Ally was how easy she was to work with. She's down to earth, straightforward, and at the same time extremely professional. I always felt like she had my best interests in mind and never once felt pressured into anything. The entire experience felt smooth and well handled from beginning to end. I ended up getting the home I wanted in the North End even with multiple offers on the table, which really speaks for itself. I would definitely recommend this brokerage, and especially Ally, to anyone looking to buy. read more

Maureen Fiorelli Realty Associates - This is what I walked in to as a first time homeowner. Thank you, Ally and Fiorelli Realty for everything!! - Real Estate Services Near Me - Boston, Massachusetts

My family has used Fiorelli Realty for renting our property for decades, since the original Maureen Fiorelli was still the owner and we have stayed with them, despite an abundance of nearby competition, because they are very good at what they do. Someone in my family has always lived in the building, and Fiorelli has done an excellent job in helping us find tenants that are not just great tenants but also good neighbors. Living in the North End is a very different experience for someone who hasnt lived here before and they take the time to let them the basics of living here, which really sets everyone up for success. As a landlord I appreciate that they reach out to me every year to see if everyone is renewing and then they send those new leases directly and we can all sign digitally. They have always been so responsive when I have had questions or needed real estate advice. I have never felt like just another client with these guys and I appreciate that realness as well. I have worked with just about everyone throughtout the years but Ally, Karla and Michael have been dreams to work with. read more

I worked with Annemarie Silva to find my apartment in Boston. I was looking for apartments while still living in a different city and she was the absolute best! She made the situation so much easier and was so responsive and answered every question. I have been in the same apartment for three years and it was the perfect fit. I would not recommend her more. read more

Karla is an absolute dream to work with! Over the past 10 years, I have had fortunate opportunities to move around the United States for my career, and often it has been within a month's notice. This move to Boston happened in two weeks - so it was an overwhelming situation to find a safe and decent place for an Asian female (this social climate has been often times stressful and triggering). I also had a budget and a maximum distance I could be for work because I wanted to walk since I don't drive and wasn't comfortable taking public transportation in the (hopefully) tail-end of a pandemic. Karla was so incredibly helpful! We had to conduct virtual tours as I was not in Boston yet, and Karla was able to accommodate that. Karla kindly explained the viewing/application process. Karla taught me that Boston realtors will typically ask for a deposit to go with the application (and an standard application fee) because people will often submit SEVERAL applications and not necessarily be serious about a rental. (Note: I asked because another Boston realtor had the same requirement, and it wasn't something I was accustomed to). But I can understand this approach because it does take quite a bit of time to process the paperwork. Anyway, the first apartment Karla showed me was one that I thought I would like, but it didn't speak to me on the tour. And let's be honest, with a two week timeline, I was desperate to find a place. I also only visited Boston once for a day-trip, so Karla was kind enough to keep me on a virtual tour of the area so I could see how the neighbor was like during the day. She completely understood my concerns of being in a safe neighborhood as I'm an Asian female. After expressing the desire to find something else, possibly in a specific building and neighborhood, Karla sent me an email an hour later with several listings. She specifically provided me with large open studios that were in very good shape (nothing was run-down) that were in my desired neighborhood. All were within my budget, several that were well under my budget. She was able to find two rentals in the specific building I was interested in, and we put our focus on one of those two rentals. Karla was able to hold a virtual tour the next morning, and even provided me a tour of the neighborhood so I could see how quiet and safe it is. Throughout this entire process, Karla was super quick and responsive with any questions I had and the entire process. The owner of this apartment had their own realtor, and Karla made sure the owner's realtor responded quickly specifically because I had a crazy short timeline. She understood the stress I was in and was extremely vital in being able to start an initial search, view apartments, and sign a lease within 3 days. She even texted me at 10pm on the 2nd day to let me know I was approved for the apartment just because she knew I was stressed out. SO, long story short: I found a great apartment in the building I was hoping to live in that was well in my budget and it's in a very safe, quiet, and very accessible neighborhood! I cannot thank Karla enough for this experience and the final outcome! I am so greatly appreciative of her and would highly recommend her to anyone looking to move to Boston! read more

This company gives false hope to people hoping to find apartments. Truly unprofessional to say the least. Wasted my friend's valuable time and caused a great deal of stress to someone who needs to find a place ASAP. read more

Nearly one year later, and they are still providing excellent service. Zach has moved on, but Kathy was very responsive, caring, and went the extra mile for us. Thank you!! read more

Unprofessional, disorganized, and communication skills are nonexistent. Charge a $50 "processing fee" for each signer on top of the broker fee. Harassed me over text message before I signed the lease. read more

Renters beware. I would give them 0 stars if I could. Light your money on fire instead, it'll be a better use of your money. We made the grave mistake of using Fiorelli Realty for an apartment. Upon moving in, we discovered rat feces everywhere, broken windows, broken appliances, etcetera. Fiorelli has our money, so they dont care. We have tried to contact them and they hang up on us on the phone, and ignore our emails. read more

If you are looking for a realtor that will take advantage and mislead inexperienced renters or financially savvy people, then this is the place for you. One of the realtors at this place (Karla) tried to take advantage of my daughters until I got involved. She misled them on the price and terms of a potential apartment. In addition, they wanted $50 from each of them to process the paperwork - this is above the broker fee. Do yourself a favor and avoid them...or any broker named Karla in the north-end. read more

I first got in touch with Fiorelli Realty in December or so. I wanted to get my contact info out there for one bedrooms/studios in my price range, which are hard to find. I was contacted twice by them, I believe both times in December, confirming my info and that I was still interested in apts, something I thought was a good sign. Both times the agents were very amiable, informative, and helpful. Throughout the past month and half listings have shown up on Craisglist and no one contacted me. Additionally, I would call about listings I saw that had been rented a day or two prior. The gentleman who seems to handle the rentals in my price range is young (not usually a problem, I'm young too) but seemingly uninterested in developing any customer loyalty or actually providing a service. Most recently I saw a studio for under 1k, and it was as though my 13-year-old brother was showing me the apartment. He seemed to have little knowledge of the building/landlord or interest in actually completing a transaction. I came to find out the building had a roof deck AFTER the showing from someone else in the neighborhood. In other instances I wouldn't receive calls back from the agent and would have to call repeatedly to get in touch. read more

Zach is a top notch realtor and I couldn't have been happier with the process and rental he helped me find. He is very honest, low pressure, and down to earth. I recommend him and the rest of fiorelli highly. Thanks Zach! read more

I highly recommend going through Fiorelli since they don't push you into anything and are very easy to talk to. My housemates and I found our apt through Fiorelli and couldn't be more pleased. Our realtor is named Laura and she was so nice and helpful. She is still willing to help us when we lock ourselves out of the apt (ahem) and need to use the phone. The fee is a month's rent which I couldn't tell you if it's normal or not. But it was worth it! read more

Maureen Fiorelli Realty Associates - Real Estate Services Near Me - Boston, Massachusetts

BEWARE!!! DO NOT USE! EXTREMELY UNPROFESSIONAL! Not sure how they are still in business but be very careful if you are using them. Will scam you to collect brokers fee. I swear this place is like an insane asylum. I stood in awe as these people CALLED THE POLICE on someone because they did not like the way they looked at them as they were reviewing details of a lease. HIGHLY SUGGEST USING ANOTHER REAL ESTATE COMPANY IN THE NORTH END read more

I saw a listing for a great North End apartment, and contacted Fiorelli reality to take a look at it. Kathy was able to show me the apartment very quickly (hence the 2 stars!), she definitely made all sorts of promises that were definitely NOT kept after I put down my money and signed the lease including "the rooms will be repainted", "the shower will be all cleaned out", etc. The WORST was when I looked in the freezer and the previous tenant had 6 inches of frozen ice, with what looked like used cooking oil spilled and frozen in it. I asked Kathy to make sure that this would be cleaned before I moved in, which she assured me it would be. Of course it wasn't, and it took me 2 hours to clean out all of the ice and the frozen crap that was stuck in there. Tip: get everything a realtor says to you in writing! read more

Fiorelli Realty is great! First things first - my boyfriend and I worked with Cadien and Ally. Cadien took us on the initial visit to our 2BR apartment and Ally took us the second time and took care of the paperwork... both of them were great! They accommodated our request to see the apartment a second time and answered all of our questions without being pushy at all. Also, it was nice to find out that Cadien actually lived in the North End - I felt like it made his description of the area and his recommendations more reliable. But I think that my positive impression of Fiorelli Realty resulted not just from my positive interactions with the people *I* worked with but also with the office dynamic and customer interactions that I observed while waiting/signing things in the office. It's a really small office, but everybody in there seemed to be very friendly with each other. Also, I felt like Ally was just so positive and pleasant with everybody that stopped by the office. All in all, you just feel really comfortable dealing with the people there. read more

Loved working with Ally to find my new forever home. Moving across the country is no easy task, but Ally and her team made the transition smooth. Her team is always responsive and there when I need them! read more

I cannot say enough good things about Fiorelli Realty. I'll be transferring from Atlanta to Boston in a week and had to make a QUICK trip to Boston to find an apartment. I found these guys on Craigslist and only needed to see 2 apartments before lucking out and finding the most perfect place imaginable. My heart was set on North End, and even though everyone said it'd be impossible to find a place there within my budget, Ally pulled through in a BIG way. She is knowledgeable about the market, responsive, and a pleasure to work with. She means business and is a serious go-getter--an absolute superstar. It's apparent that her clients' satisfaction is her number 1 priority. Mike, another staff member who happens to live in North End, gave me the scoop on my new neighborhood and filled me in on the restaurant & bar hotspots, which is incredibly important to me. He even took the time to find out and note the exact route I would take on the T to my workplace in the suburbs. Luis (another staffer) walked me to the apartments I viewed and essentially acted as my right-hand man throughout the process. On my second visit to the apartment, he helped me take measurements and map out my new place. He helped me feel right at home in my new city. Also, their office is in a great location and the office environment is professional and modern, yet welcoming. Apparently broker fees are quite common in Boston, so I guess I can't complain too much about that. The fee is one month's rent. Honestly, for the apartment I got and the service I received, I was OK making that payment. I would recommend this company in a heartbeat. I haven't even moved to Boston yet, but I know I'll LOVE it because of great people & companies like this one. A++ read more

I can't even express how overwhelmingly grateful and happy I am with Fiorelli Realty and more specifically with Erin Cormier!! I was on the verge of "homelessness", having only 3 weeks to find a place to live. I am a travel Nurse and had made the decision to stay in Boston before realizing what the housing situation was like here. I had just gotten home from a 12 hour overnight shift and got the notice that morning of a new listing on the market, instead of going to bed I went toured the apartment and completed my rental application. Erin and her office submitted all paperwork and was I was approved by 6pm that same day!! It was the best call to hear "you have been approved and the apartment is yours!". Working with Erin was like having a friend on your side rooting for you! I highly recommend her and Fiorelli for any realty needs you may have!! read more

Ally is the best... First time renters and the North End from all over the place, and Ally was more than accommodating. We had a few unusual requests and she did all that she could to help us out. I tried to avoid paying a fee but she definitely earned her money. She was and is very pleasant. I feel very comfortable going back to her at any point during our lease. Thanks! read more

Questionable business practices. I filled out an application to rent a condo and my actual application was never presented to the owner of the condo yet this company tried to keep my administration fee for my application claiming it was nonrefundable. I spoke with the agent and the broker and they eventually refunded the so-called admin fee. Since they never actually presented my application God only knows what they're doing with all of my personal information. I spoke with several Realtors in the Boston area and they all thought that the situation was not right. Renters and buyers beware you might write up an application or an offer for a home that never gets presented. read more

Maureen Fiorelli helped my wife purchase her condo on Salem Street 25 years ago. Over the years we have had consistent high quality service from Maureen and members of her staff. This year is no exception. Allie helped to recommend good contractors to get our unit in top shape then leased it to a wonderful young professional You cannot go wrong with Fiorelli! read more

I am a landlord in the North End. I have been using this company to handle my rental for over 15 years. They have been very professional handling my property especially Ally the Realtor who has been working on my property for years. She is a real professional. Many time when I am not around, my tenants end up calling her for assistance even that is not part of her job. She assist me in hiring contractor when I needed one. She also arrange cleaning service before the new tenant arrives. I highly recommend this firm to handle your rental or sale. Great company!!! read more

Yana was a pleasure to work with. Clear, prompt communication throughout the entire process. Will happily work with them again in the future. read more

I have known Kathy and Ally for almost 4 years now and what once felt a friendly, family run business has taken a turn for the worse. I have plenty of time to write this review as I was just told they were going to charge me $60 for a "lock out" fee. That seems rather steep considering I can actually see their storefront from where I'm currently sitting locked out of my apartment. I know this was my fault but for the last 4 years, I've told everyone I know who is looking for a place in the North End to definitely stop by and talk to Fiorelli. I didn't really think using a key for less than 5 minutes is worth $60. They might be great at finding you an apartment (they went above and beyond for me) but I suppose once they get their broker's fee, they don't care much for customer service anymore. I have an hour to kill as I sit on my steps to share my story. If you do use Fiorelli, just make sure to never lock yourself out of your apartment!!!! read more

Unprofessional and questionable business practices. People with pets beware - when showing my apartment they regularly locked my cat in the bathroom and left him there, I am pretty sure one of the realtors, Emelia, kicked him a few times according to video footage. They also entered the premises multiple occasions without my permission to show the apartment and then lied about it. Glad I had a Nanny Cam up to catch them. I moved out a couple weeks before my fully paid lease was up, and they again, entered the apartment without my permission and threw out items I was coming back for without asking me while my lease was still in effect and I was fully paid on rent. Horrible company. read more

Salma helped us, with a smile, land a beautiful apartment with less than 3 days left in the busiest season (September). We moved quickly and she even cancelled her next showing once I put in my application! read more

Worst customer service experience I have ever had! After renting for 1 year I wanted to resign my lease, my landlord worked exclusively with this company for all communications. They wanted another application fee, and another full months broker fee to resign lease. When I asked why, they said they could recommend not to resign. They are running a scam to collect as many broker fees as possible even when not warranted. I paid the broker fee when I moved in less then a year from when I was looking to resign. Ally would not answer my simple question, instead spoke in only a condescending manor. There are many real estate companies in the North End and I highly recommend calling around before letting Fiorelli scam you. read more

Rasheed was the best realtor you could ask for! He managed to find my apartment in my ideal location and price with the extras I wanted that other realtors told me was impossible. Could not have asked for a more thorough, responsive, and helpful realtor. He truly made my move to Boston a much easier and smoother transition than I anticipated! Would and will highly recommend his services to anyone looking for a realtor who truly wants to help you find the right apartment for you! read more

Disappointed with the lack of genuine customer service. And, although not Fiorelli, the building management/owner of the building we lived in was essentially non-existent (communication was done through Fiorelli, very odd), only caring about the money we sent them. That is what you would typically expect I guess, but when you move in and are living in an apartment that is literally falling apart and definitely not complying with certain codes, the realtor and management should absolutely take notice and action. I am going to guess that the charges that were taken out of our security deposit are the same charges that were taken out of the previous tenant's, as nothing seemed to have been fixed for years and years in that building. read more

Holy Moly!!!!!! Well let's just say this....... I looked at the apartment of my dreams in the morning......by midday it was mine! Never in my life have I had such a smooth and efficient apartment process.....Ally is a ROCKSTAR. Her personality is professional yet laid back, so down to earth and friendly....and clearly knows what she is doing.....but truly through the process ( all 5 hours) she really had my back and my best interest at heart and worked it for me.....Ally THANK YOU I will absolutely recommend this agency and Ally in a second. read more

Ally is a real estate GODDESS!! Found me the perfect apartment at the toughest time in the market within a day basically. The nicest and most helpful person- if I ever (hope not) need a quick move again, I will be running straight to her. read more

Absolutely disgusting. I would never use these people again. The lack of professionalism and integrity here is appalling to say the least. If I could give negative stars I would as they have attempted to trespass to show my apartment twice without consent from my land lord and without warning luckily I happened to be home both times. read more

We use them for Notary Public services, and are always impressed with the well organized staff and clean office. This is a great group of folks to work with and they are both generous and well-informed. read more

I moved from Philadelphia and I was very unfamiliar with the apartment market in Boston. But Rasheed explained everything professionally, showed me around, and suggested great places in the North End. The whole experience coming from a completely different city was phenomenal all thanks to Rasheed and the agency. Definitely suggest reaching out if you're looking for a place, extremely friendly service. I will seek their help again for sure! read more

I rented from Maureen a few years ago. She's not only the realtor for many of her listings but also the property manager in many cases. Extremely professional, friendly, and as the other writer said, not at all pushy. Dropped off my rent at her office once a month and always found her and her staff to be no nonsense and great neighbors in the North End. Only downside is they don't always have their pictures and apartments up on Craigslist, but I actually think they may not need to since so many people know to go to them. read more

I just bought my first ever home in Boston!!! Kathy Mestari was my realtor and she did a fantastic job! You always hear horror stories when it comes to buying homes and she did a fantastic job at making sure everything was taken care of on time and always kept me in the loop of what was going on. She never gave up to make sure my needs were met. I couldn't thank her enough for making my first purchase a memorable one. Anyone looking to buy a home please give Kathy a call. I promise you won't regret it!!!! Thank you Kathy you're the best!!!!! read more

Kathy Mestari helped us out and was great. Very helpful and dedicated. She answered all our questions and made us feel very supported. She was very flexible, meeting us when we were available, helping us understand everything and sharing our concerns and questions with the property owners. read more

Dan was great to work with, very prompt and responsive...even after hours and on a Friday night when he had plans! Great experience with him and fiorelli. read more

Nothing but good things to say about Fiorelli Realty! My roommate and I are first time renters, and we quickly learned how unaccommodating certain agents can be. Fortunately we stumbled upon a listing that Cadien and Ally helped us get. Cadien showed us the apartment first, and let us take our time while answering all of our questions, sometimes ones we'd already asked a few times. Ally helped us with the paperwork and she was fantastic. We had hundreds of questions that Ally patiently answered. Not once did we feel pressured to make a decision, nor did anyone make us feel foolish for some of our bizarre questions/concerns that only young, first time renters would think of! I would definitely work with Fiorelli again, and would recommend them to anyone on the hunt for a great apartment in the North End! read more

I had such a great experience working with Ally at Fiorelli Realty! She was awesome! I was looking for a 1 bedroom for Sept 1st which everyone knows is the craziest time of year... I found a listing in East Boston that looked amazing and immediately put a call in. Ally called me back right away and set up a time that same day for me to see the apartment! She was friendly, positive, informative and gave me all the info I needed to know about the apartment, etc. I filled out an application, was approved within 24 hours and signed the lease the next day! It made looking for an apartment an easy and painless experience. She also offered to follow up with me a few weeks before I move in to help with any last minute details. Amazing! I would 100% recommend using Fiorelli for any of your realty needs and I will definitely be reaching out to them in the future... read more