Was given a gift from this store w no gift receipt, attempted an exchange but was told I didn't…read moremeet the requirements of their return policy (which I wouldn't have seen in store or online because I didn't originally buy the item). Customer service and flexibility is the key to a business staying relative to the community it serves. This business doesn't have any flexibility. Poor business decision by the owners to not be customer service centric.

From the owner: Locally-Owned, Locally-Operated,read more

Sales associates are too aggressive and need to leave customers be unless requested. I was in there…read moreon 12/19/25 and a male associate would not stop making inappropriate comments to me about my plans for the evening. As an 18-year-old female, I do not want males helping me find clothing anyway.

Absolutely the best store out there. Always greeted with beautiful smiles from all employees…read more Jillian is the best! She has been amazing help, finding what's best for me & making sure I'm comfortable & confident! I highly recommend coming to visit this Buckle store!

Terrible store and store manager is a bitch. They will push the kohls card down every customer's…read morethroat, and now that have you putting your email for beauty insiders without tell you! What a scam

This Kohls has come a long way. I've been shopping here since 2001. Looks good with the Sephora…read moreremodel and other layout changes. The store was clean and well organized. I feel like the men's department keeps shrinking, though. There wasn't much of a selection. Maybe this is a lower tier store? Our cashier Krystal was extremely friendly.

While visiting the charming little city of Ottawa, Illinois, my wife and I stopped into a…read morenondescript shop in the main downtown area. Little did we know we'd just stepped into the fashion capitol of Ottawa, LaynaBella's. Immediately we were greeted by the manager and asked if we needed any help. I told her we were just browsing but that we would let her know if we needed help...and like a great customer service rep, she gave us the time to take in all the trendy and stylish clothes this place has to offer. The selection of women's clothes, jewelry and accessories is pretty diverse and there seemed to be a little bit of everything for everyone, however this place did focus on trendy, stylish and amazing clothes that rival the styles of bigger chain stores such as Bebe, American Eagle, Arden B and others. Beautiful and sexy heels, dresses, shirts and shorts all around in this seasons best colors and patterns. My wife found beautiful color necklaces and shoes...at REALLY good prices. Everything seemed to be of good quality and at a decent price. No inflated pricing here. What I didn't expect to find, but was glad I did, was a men's section with stylish t-shirts, button up shirts, shorts. I ended up purchasing a great graphic print t-shirt and easily found my size with no problem. The men's selection was actually pretty impressive considering this is a town of only 18K people. I have trouble finding stylish clothes in Dallas that aren't meant for 12 yr old boys...this place carried up to 3X shirts for men and sizes XS to XL for women. Checking out was just as impressive. The store uses the Square register app for iPad. A quick swipe of my card, and my receipt was emailed to me within seconds and I was out of the store with my purchase. Visa, Mastercard, Discover and Amex and of course cash taken here. In talking with the manager, I discovered the store was completely decorated and furnished by the owner Beth Hoffert who, according to her works all the time to keep the store looking trendy, stylish and just plain cool. This store is definitely the center of the fashion world in Ottawa, Illinois and is more of the type of store you'd find in downtown Chicago, Dallas or another major city. If you're in the area and are a fashionista or are just looking for a good deal, this place is a must see!

I live in Los Angeles but have family in Morris and we come here a couple of times every year. In…read morethe past, I have shopped at a large chain clothing store here in town, but I heard there is a new store so I decided to check it out. I thought it was going to be a store that primarily catered to young women. I was pleasantly surprised to find that it carries not just clothing for all ages, but also clothing for many sizes. There's a sign when you walk in that they carry sizes XS-3X. I ended up buying several items, including some one-size-fits-all leggings that are so soft and comfy - I think for $13. They have shoes and accessories too. One of my favorite things about the store is that the owners have great fashion sense and helped me put together outfits that look really good. They took me out of my comfort zone with some of the outfits but I have gotten so many compliments! I'm sure I will visit again next time I am in town!

This boutique is a hidden gem!!! The clothes are so cute and are amazing quality. You do not see…read moretheir items in department stores, so they are very unique. The employees are wonderful and so very down to Earth! Sarah is the BEST!! She helps you find items that fit your body well and is so very personable. Don't walk, run to this boutique.

UPDATE MARCH 2017 Since their move south a couple blocks to…read morethe spot across the street from the newish Mickey Finn's, Serendipity seems to have really upped their game. They are a favorite place to stop on First Fridays, when I can hardly get in the door! And the stream of new and fun fashions and accessories is non-stop. Service is friendly and personal, too. Still one of my favorite stops. This is like shopping in a dear friend's great closet. Although the store is tiny, the variety always surprises me, and the service can't be beat. I find interesting items I find nowhere else, and while their prices are consistent with other stores, their sale items make them more affordable. There is even a comfortable place to sit! I have purchased tops, purses, outerwear, scarves, jewelry, and other items. Easy to miss since it is north of Casa Bonita and before the train tracks, up a couple of stairs. But with such a uniquely-vintage location and terrific items and service, it is worth the extra steps. Easy parking right in front, or in the copious parking lots around the corner on Lake Street. No I do not work for them - I am just a huge fan and want to be sure they stay in town!

The Serendipity Shop is my favorite store in Libertyville for anything clothing, jewelry, and…read moreaccessories. I love how I can stop in and get help in finding a last minute gift or a needed something to wear to an outing. Everything in the store is unique and so cute! The staff is great. I love this shop.