Horrible service very unprofessional young staff they are so rude the store or cashier forgot to take the security tag odd and this young cashier has the nerve to accuses me of stealing the shirt my son purchase there for a minute to go to court She right away took the machine thinking I was going to take it I truly never ever shop at Ross's and with this horrible and amberrassing experience will never go there not even to look at it from far I believe that the cashier That forgot to take off the tag said to Me oh yeah I know you and she took the tag off I never go to Ross The young girls insulted Me all ghetto I calm Down and later Call the store spoke with the manager and management Did not apologize The nerve horrible experience She should had known that the outfit And the purse I had was not a Ross property read more

It's a very nice store nice stuff. Good service and costumer service, selection of products as well as clothes and the value is pretty good not expensive for cute tops and shorts. read more

The value is fantastic, but the dirtiness of the store makes it very unpleasant to shop. The one in Dekalb is much better than the one in Rockford thanks for trying to keep it clean. read more

This store goes through employees quickly with a high turnover rate. Makes me wonder if management is the problem if they are not retaining employees. Not the cleanest. At all. I went to use the women's restroom and there was a shit on the floor. A literal human shit It's one thing to have a messy store, or even an empty toliet paper roll from time to time. But HOLY SHIT how unsanitary So overall...this store is pretty shitty read more

I visited on 5/28 around 7:45pm. I was able to find an item I liked and I went up to check out around 7:55 and no associate was to be found. I waited at the check out for several minutes, then I went to hunt down someone. I find someone in the back of the store. She comes up to the register and rather then helping the line of people waiting she takes a person who just walked into the store to return a steering wheel cover. She just walked up and took this guy who was standing off to the side rather than the ones in the designated checkout line, didnt even bother asking "who is next". I got very irritated at this lousy service and left my 45 dollar pair of shoes on the counter and left. I guess its more important to give someone a refund than assist customers who have been waiting in line. When I left she didnt even bother to say anything as if it didnt matter to her that I was upset. I would assume you can review security camera footage of this event taking place. It would truly make a customer service managers blood boil to see this happening. read more

Zero stars. They refill their cologne/perfume bottles. Went in to buy a curve cologne for my husband came home and realized it was not curve in the bottle! this wasn't even a cologne. Smelled like women's perfume (sweet flowery scent) went back and told the cashier and seriously acted like he could care less. I asked him if they were refilling bottles with maybe other stuff that doesn't sell his answer " I don't know... I mean no no we don't" bullshit! Well, learned my lesson next time will go to kohl's and buy for $10-20 more. And really it's not even about the money it's just messed up that they do this and then can't help out their customers. This employee was super rude and didn't even bother looking at the receipt or the cologne bottle to see it was new and I had seriously just bought it yesterday. He said they don't accept opened items. Yeah they don't accept opened items but what they can do is refill cologne bottles and trick us into buying them, never again Ross! I hope they close soon! Terrible customer service! read more

Upon entering the store I was greeted by a nice gentleman....beautiful smile. BUT the store itself is nothing to brag about. Now I know why I don't shop there. It has slim pickings and some outdated clothing. I'm lucky if I find something. The prices are mediocre. read more

If I could give it zero, I would. In addition to the other accurate reviews of the store merchandise, which I second, I would like to add that the manager is the WORSE. She is the meanest, and most ignorant woman around. Not fit to be manager. I asked her about a certain item, and she casually stated and answered "I don't know and don't care." The store should certainly find another manager. read more

Ross is similar to Tj maxx so if you go there you must know that you are probably going to have to go on a hunt but you will most likely find amazing deals and they have tons of cute clothes. I have to stop myself from going there or else I spend way too much money. The only complaint was that it was very obvious that the cashier didn't want to be there so it was sort of awkward while checking out but I'm in it for the clothes not the people who work there. read more

Nicely organized, but some sections were pretty scant in product. Some of the items are cheap beyond cheap though! I mean holes in clothes just from being on hangers or being tried on. Pulled threads and pilling fabric noted as well on some dresses I looked at. One of the cleanest stores I've been to but the quality at Ross stores mostly isn't there. TJ Maxx and Marshalls is the way to go for discount clothing. read more

This is mainly a clothes store yet the dressing rooms are all closed and you have to change clothes in one of the 2 pop up dressing rooms dropped at the front of the store. This is ridiculous! Is it to much to have the dressing rooms open during the week? There was a line of people waiting to try clothes on. What a joke, will not return to Ross again despite the good prices!! read more

After my foul experience I will never shop there again, well Martha who will identify herself as the "Store Manager" works there. I had a cart full of clothes for my son when he spotted a pair of shoes he liked. I had him try them on and they had fit just fine, however he was unable to walk in them due to the security cable holding the two shoes together was at a short length that ever step he tried to take he would step on the loose shoe. We went back to the fitting area where Martha was working and asked if he tried the shoes on here could she take the cable off. She refused even when I said I am going to buy them as long as they feel right to him. Martha again refused. I had walked away but after my son expressed that he really liked the shoes I went back and asked again, once again Martha refused and I asked for a manager. She said she is the manager, so I asked for her manager. She again said I am the manager; so I asked her directly are you the store manager to which she replied, "yes." I took the shoes up to the front and an associate at the check out was nice enough to help us, she took the cable off and my son got to try walking in the shoes and in turn we purchased them; well finding out that Martha is not the store manager. Martha failed at many aspects of working in retail; failed at even a low standard of customer service, failed to promote sales for her retail employer, and failed at being a decent human being by lying to cover for her other failures. read more