I will gladly post the first review for this Zumiez after my very successful trip today. On this…read morefine Monday evening there were 2 lovely gentlemen working. They gave me a warm welcome right away. And gave the little one I had with me a sheet of stickers to stay occupied while I shopped. The manager continued to keep my little one entertained as well conversing with me here and there. After my purchase I was gladly informed of the Zumiez stash rewards program! My experience shopping here tonight had me start and leave with a smile. Thank you to the friendly new manager!!

Wonderful selection of stores, large parking lot, nice interior with massage chairs and seating!…read more Highly recommend!

"Small town atmosphere. Big city choices."…read more Nothing too wild but for the Pullman-Moscow Metropolitan area this is great to have. Your can drive up to Spokane if you really want more selection but this mall works well. Downside is the cattle adjacent depending on how the wind blows. It's the Palouse though! Call yourself. This isn't Boise or Seattle. No problems parking, decent prices, some large brand stores as well as local shops. A few food options inside the mall and the mall parking adjacent also has better sit down dining options. Every few years this mall improves but still retains that small town feel. Great for college students wanting a part time or full time summer job. And what about that radio and television jingle?! This mall provides what it advertises without any fuss.

We are visiting family from Seattle and went shopping to pass some down time…read more After having a horrid experience with a store up the mall a bit, we found this store. What a gem! All the employees were so funny and helpful. They seemed truly happy and Interested in our experience. Thank you for cheering us up (we were visiting family during a recent tragedy in our family) Loved this store.

I like this Old Navy…read more I park outside the Palouse Mall to sleep a lot, and when I wake up I don't want to go far, so its nice to be able to run in here and grab, a extra Henley or a Thermal top as it has started to cool off, in the evening and I didn't bring one from home this Old Navy is smaller than most that I have been in, but it is also a College town so has a good selection the people working here have always been helpful

I love shopping at Ross because you find great deal normally from 20% - 60% off of the mall prices…read moreon brand name and designer brand clothing and accessories. I find things here from nice kitchen items, furnishings, purses, shoes, and more! I love Ross! As far as their customer service, some of the employees surely have knowledge about service in how to effectively come across and communicate kindly with customers. However, there are a few employees who needed more training with their customer service skills.

This was a messy store. Was here today trying to pass time before visiting with family. I'm from…read moreSeattle and have usually enjoys excellent customer service when I visit here. Ross was definitely the exception. I wanted to see a watch. The case was locked so I went up to the customer service desk to ask for Assistance. There were two women talking and before I even got to open my mouth one looks over "eyes look me up and down" and she burts out " were not open here" I say I'm not checking out but need to see a watch. The girl with the dark hair looks back at the blonde gal and finishes her instruction to her then tells her she needs to get a key and walks over to us. She barley looks at me as she asks which watch. I tell her, she gives me the watch. Stands over me (there was no table and I had to hand the items in my arms to my niece) I then knelt down and took the watch out. It was too big. I hand it back to her and she still does not look at me. As I was trying the watch on, the blonde girl came over and started another conversation with dark haired girl. At that point I was a fully irritated and mumbled some passive aggressive statement about horrible service. We go up and to the only guy on a register, Travis, and ask the names of the women. They were nearby and he was visibly nervous as he told me (Hanna and Gina) apparently Gina is the manager. I had to prompt him when I asked for the general manager. He said "Gina is the manager" I asked who she reports to and he glanced at the girls then told me "Alyssa". If this is true, Alyssa-those two need some customer service training. They were rude and wanted to be anywhere but with a customer. We were smiling and cheerful. We were polite and this is how we were treated. Never coming here again! We walked down the mall a bit and found another chain store that was so friendly and positive. The employees were singing softly, they were helpful and hilarious. Maybe send those two over there to observe how customer service is done!

Great hot topic with an amazing selection. They were helpful and apologized whenever an item I was…read morelooking for wasn't in stock and helped me find an alternative on the website or told me about closer hot topic stores that might have it. All staff wore masks and made sure customers were wearing masks as well.

Nice people. Funny geeky stuff. Bit pricey but isn't everything these days?read more

Staff great, lots of other choices besides clothes. Location good and pricing is fair with a good…read morevalue /price ratio

You can always find SOMETHING at storm cellar. It probably won't be what you're looking for, but…read morewho can say no to duckling socks?

We have been loyal Buckle customers for many years and have always had nothing but great…read moreexperiences at this location under the previous store manager and her team. Customer service was consistently excellent, we were always greeted and helped promptly, and shopping there was genuinely enjoyable. Unfortunately, since the change in management, our experiences have gone downhill fast. Our first visit was on 12/11. Yes, we arrived about 30 minutes before closing, but I had my jeans saved in my Buckle app and knew exactly what I wanted to try on for upcoming pictures that weekend. When I walked in, there were two or three employees standing at the front of the store chatting with each other while I was clearly walking around looking for help, phone in hand. No one acknowledged me. I eventually had to walk up to the counter and ask for assistance. Thankfully, a gentleman helped me and was very kind -- but I should not have had to ask for help while employees stood around talking. We returned yesterday, and the experience was even worse. My husband needed to do an exchange and stood in a long line waiting his turn. When he finally reached the cashier, she rudely told him, "Can I get you to step aside? I need to check these people out first." He stood there holding the exchange bag, and no one came to help him for quite some time. The cashier listed on the receipt is Ashlee. She eventually came over and apologized, but the damage was already done -- the interaction felt dismissive and unprofessional. The checkout process itself was incredibly frustrating and confusing. The cashier repeatedly made mistakes, saying things like "Oops, I didn't mean to do that" and "Wait, I need to change this", clearly unsure of what she was doing. After our exchange, our total was $207. My husband decided not to purchase a $90 pair of Hey Dudes, which were removed -- yet somehow our new total came to $70.03, which simply does not make sense mathematically. On top of that, a $10 credit that I specifically asked to be applied was never used. To make matters worse, when we got home we discovered a security tag still attached to my husband's shirt. We live 45 minutes away from Moscow, so now we have to make an extra trip just to have it removed -- something that never should have happened in the first place. Between being ignored on our first visit, treated rudely on our second, a completely botched checkout, and leaving the store with a security tag still on clothing, this experience was absolutely unacceptable. We are extremely disappointed, especially knowing how wonderful this store used to be. The difference since the management change is very noticeable, and not in a good way.

I haven't been to buckle in awhile. I came in today the and store was remodeled and had way more…read moreinventory then usual. I was greeted by the new manager and the one of the leads. This store has definitely improved over the years and I was very impressed to actually find clothing that I was interested in. I also was helped by both of the staff with outfit options which I really never gotten before.

Love the variety of sizing options and the accessories at Michelle's closet. Everyone is always…read moresuper helpful and friendly when I visit.

A great place to consign men's, women's and children's clothing. The staff is always friendly and…read morehelpful!