I bought a purse advertised as leather from the official online store. After a couple of years the…read morefake leather vinyl has peeled. Don't trust them.

If you can believe it, I had never been to anything beyond a Disney outlet…read more Outlets are strange things to me. They're in the middle of nowhere and their prices are simply less because of this fact? Hm. With this outlet the service was not good. Very hands off, slightly bored. They had some fantastic prices and gorgeous pieces, but I I always worry about the quality, since as the old adage goes, you get what you pay for. I think had I fallen in love with anything I would have purchased, but the only item that caught my eye was a neon pink purse. And lets face it. Even being me, how often would I use such awesome? 4 stars. Wouldn't schedule going there, but if you're in the area and you've checked all the consignment shops for actual quality, yea, sure. You should drop by :D

I took some pillows in to be stuffed and they did a great job and had it done the very next day. I…read moream very pleased with the job. I highly recommend this place. And his prices are very fair.

Outstanding craftsmanship!! My wife and I were looking to get our patio chairs refinished and the…read morecushions reupholstered. A friend of ours referred us to Banning and we were not disappointed. Dave and his wife, who were extremely pleasant and knowledgeable, recommended which fabric would be best suited for our needs and gave us a very fair quote. Once the fabric came in, the job was completed within a day. They were perfect and looked brand new!! Thank you Dave! (Also I'd like to give a shoutout to Menacho Refinishing in Mountain View for their outstanding work on our chairs. See review)

Best shoe repair south of San Jose! Very good work done on shoes, purses, boots…read more I took a Kate spade purse to be repaired- shoulder strap came loose- it looked like knew when I went to pick it up. My favorite pair of red leather shoes needed new heels bottoms and a few spots of white paint cleaned- impeccable results! New soles on some Taryn Rose shoes- outstanding! Reasonable prices for an outstanding job!! Thank you!!

I've had a number of soles replace here and they've always turned out great! It's a lost art and we…read moreappreciate the service we get. Prices sometimes feel a little steep, but over all i realize that the quality is great so always worth it.

We love Lapels personalized service plus their home pick up and delivery. Anita is always very…read moreresponsive and nice to us while running her business. We really appreciate having such a dependable and exceptional dry cleaning service in town.

I've been a customer here for some time and have generally had good experiences, which is why this…read morewas so disappointing. I recently brought in a few items, and when I picked them up, one sweater honestly did not seem like it had been cleaned at all -- it still smelled dirty and had stains on it. I called on January 13 at around 12:40 pm, not to demand a refund or a redo, but simply to let them know so they could be more careful in the future. The person who answered the phone handled it very poorly. Instead of listening, she started counting how many times I've been there and pointing out that I'm a "long-term customer," as if that determined whether my feedback mattered. She then offered to re-clean the sweater, but I had already said that wasn't what I was looking for -- I just wanted to share feedback so it wouldn't happen again. The conversation felt dismissive and oddly defensive, and it made me feel like my concern wasn't taken seriously. For a business that depends on repeat customers, the way feedback is received matters just as much as the service itself. Unfortunately, this experience showed a lack of professionalism and basic customer care.

We had our leather chaise lounge reupholstered by MG and they went over and above. Superior…read moreworkmanship all the way, the attention to detail was par excellence! This is a small mom and pop operation so speed is not their forte, quality work is their hallmark. A good value for the money spent.

I am SO happy with my two ottomans that were made by MG Reupholstery. They made them exactly to the…read moremeasurements and style I requested. They have a quick turnaround time and the cost was more than fair! They are so personable and responsive. Will definitely use them again for future projects.

I stopped into Coach just to browse, but the experience turned into one of the best customer…read moreservice interactions I've had. The team was incredibly friendly and welcoming from the moment I walked in. Aaron, in particular, stood out--he was attentive, engaging, and genuinely helpful. We laughed, chatted, and he made the whole experience feel relaxed and personal. I ended up purchasing a little something, but honestly, I'm more inclined to return because of the amazing people there. I truly enjoy supporting businesses where the team makes you feel valued and appreciated.

It was a busy Sunday and Mother's Day, so it was clear there would be a line to enter the store…read more(Gilroy CA). However, the individual managing the entrance appeared to be confused about the flow of customers leaving and entering. I politely explained that three customers had exited and that three customers should therefore be allowed in. Instead of paying attention to the customers leaving, she questioned my statement and said she had not seen anyone exit. It was apparent that she simply was not monitoring the flow closely. The interaction and her attitude did not sit well with me. I shared this with my 4 friends who were already in the store to make purchases. The experience left all of us disappointed and walked out empty handed. Because of this interaction, it will likely be quite a while before I choose to return to your store. If the was an option ZERO stars this would be the case.

My husband and I had been researching stores for recliners and a friend had recommended the Leather…read moreLeather Gallery. As soon as we walked in we knew we were in the right place. There was a variety of furniture and Sean greeted us and directed us to the different recliners. My husband, whom the recliner was for, sat in a variety of chairs. We were looking for something simple and did not mind a floor model. Sean was friendly, knowledgeable and not pushy, we had not planned on purchasing anything, however, we had found the perfect one and we were able to bring it home right away. If you're looking for quality leather furniture, this is the place!

We had the best experience working with Sean from Leather Leather for our custom American Leather…read moresleeper sofa (which we ended up getting in a fabric finish). He made the process so easy and offered helpful insights as we made our selections. The delivery process was simple with clear communication leading up. It's rare to have reality exceed your expectations -- that has been our experience every step of the way, including with the product we received. Guests always comment on just how comfortable the mattress is and are shocked that a sleeper sofa could be this supportive. I'm posting this review a while after our purchase and have to say, this piece was built to last. Thank you, Sean!

Mark is an amazing craftsman. He restored several antique pieces for me, including a secretary…read moredesk, glass cabinet, rocking chair and side table. The pieces came back gorgeous and on schedule! Highly recommend.

I called to ask about an estimate for my project, and the man who answered the phone was extremely…read morerude. He repeatedly interrupted me and made inappropriate, condescending remarks about how I should speak. It was a very strange and unpleasant experience. I could not imagine dealing with him any further, so I decided not to move forward. He also charges $60 for an estimate