I got burned out on Coach bags about 10 years ago and told myself I'd never buy another one. That…read morechanged a month ago when I bought a tiny bag at the outlet in Carmel, but I thought it was a one off. I was greeted and asked if I needed help right away. A second salesperson steered me toward the new small wallets they just got in, which were very cute. I was interested in looking at a certain brown suede bag that's quite popular right now, but they didn't have it in stock. A third salesperson tried to steer me toward the same style in regular leather, but I knew I wasn't interested. In the end I bought a small chenille handbag I fell in love with and a black glazed card case with a tiny cherries charm on it that sort of matches the bag. Their bags have changed a lot in the last 10 years and I admit I really like them again. I only gave the shop three stars because it bothered me having so many salespeople trying to help me and the third one was sort of aggressive. They would do better having one customer = one salesperson.

It was a busy Sunday and Mother's Day, so it was clear there would be a line to enter the store…read more(Gilroy CA). However, the individual managing the entrance appeared to be confused about the flow of customers leaving and entering. I politely explained that three customers had exited and that three customers should therefore be allowed in. Instead of paying attention to the customers leaving, she questioned my statement and said she had not seen anyone exit. It was apparent that she simply was not monitoring the flow closely. The interaction and her attitude did not sit well with me. I shared this with my 4 friends who were already in the store to make purchases. The experience left all of us disappointed and walked out empty handed. Because of this interaction, it will likely be quite a while before I choose to return to your store. If the was an option ZERO stars this would be the case.

Best shoe repair south of San Jose! Very good work done on shoes, purses, boots…read more I took a Kate spade purse to be repaired- shoulder strap came loose- it looked like knew when I went to pick it up. My favorite pair of red leather shoes needed new heels bottoms and a few spots of white paint cleaned- impeccable results! New soles on some Taryn Rose shoes- outstanding! Reasonable prices for an outstanding job!! Thank you!!

Old fashioned shoe repair location. This trade is becoming a lost art with the current disposable…read moremindset. However some items that are well made deserve a second chance. This business does just that!! In need of a shoe repair or zipper replacement on a leather bag THIS IS THE PLACE excellent quality work at a reasonable price.

We love Lapels personalized service plus their home pick up and delivery. Anita is always very…read moreresponsive and nice to us while running her business. We really appreciate having such a dependable and exceptional dry cleaning service in town.

I've been a customer here for some time and have generally had good experiences, which is why this…read morewas so disappointing. I recently brought in a few items, and when I picked them up, one sweater honestly did not seem like it had been cleaned at all -- it still smelled dirty and had stains on it. I called on January 13 at around 12:40 pm, not to demand a refund or a redo, but simply to let them know so they could be more careful in the future. The person who answered the phone handled it very poorly. Instead of listening, she started counting how many times I've been there and pointing out that I'm a "long-term customer," as if that determined whether my feedback mattered. She then offered to re-clean the sweater, but I had already said that wasn't what I was looking for -- I just wanted to share feedback so it wouldn't happen again. The conversation felt dismissive and oddly defensive, and it made me feel like my concern wasn't taken seriously. For a business that depends on repeat customers, the way feedback is received matters just as much as the service itself. Unfortunately, this experience showed a lack of professionalism and basic customer care.

I bought a 3/4 length lambskin leather jacket here in 2008 and it's still holding up well. The…read morejacket ended up being $144 after a 20% discount, which was a reasonable price for something that didn't feel like it was going to fall apart any time soon. After selecting that jacket but before buying it, I did some comparison shopping at Wilson's Leather in the same shopping center, but they didn't have the style I was looking for. So LBML won. I felt like LBML had a pretty decent selection, even though it was smaller than Wilson's in store size. The return policy at LBML, assuming it hasn't changed since four years ago, is kind of sucky. According to my receipt, no refunds are given - items can only be returned for exchanges or store credit. The return period is 10 days. Ouch. Better be sure you really want whatever you're buying, because buyer's remorse doesn't go over well at this place.

I picked this place because I live very nearby and I thought it was a good idea to support people…read morein the community. Standard unprofessional behavior, saying it would take him a week but repeatedly pushed it back until months had passed. I'm guessing he forgot the actual scope of work I requested him to do. Which was stitching in tubeing and hard stitching buckles for the webbing too cinch through. Instead what I got back is seat covers with erratic placement, pretty poor stitching consistency, never stitched in the buckles and charged me $200 for what is I'm guessing under 40 minutes of work. Not impressed at all, Tony has effectively helped me realize that the Craftsman is dead and or dying. You have no pride in your work because you shouldn't.

Did an excellent work on my 1997 Chevy truck. It looks factory new…read more Headliner and visor as new. Rebuilt the seat, looks factory new. The fabric that was on it was shot. If I could give his 97 Stars for every year of my truck I would. Thank you Tony

Beautiful leather purses and other goods at prices way below any of the "designer bags" that people…read morego crazy over. if you're into to quality, not "name brands" I suggest you check this out. You can speak to the people who made the items and could see the pride they have in their work. 5 stars for sure

I have been a customer of Roche Leather for more than 20 years and still have most of the bags I…read morehave purchased from Arts Festivals. They wear forever! The piping, which is the weakest link, can be repaired at a small cost, by sending it back to the company. There is no time limit. The bags are very distinctive and every time I carry one, someone remarks on its beauty. Well worth the price!