I recently moved to Texas and scheduled a telehealth appointment with MAVA Behavioral Health LLC for psychiatric medication management after being prescribed a new blood pressure medication and experiencing panic attacks for the first time. I have worked in the medical profession for decades, so I am familiar with how clinical visits and patient privacy procedures are normally handled. My goal for the appointment was to review my psychiatric medications in light of the new blood pressure medication and discuss the panic symptoms that had begun around the same time. I initially requested Henry Chavez but was told he did not see patients. I was offered an appointment the following day with Fanny Nnabuike, PMHNP. The appointment confirmation, time change, and call-back request are all reflected in my call log and appointment notifications. My appointment was originally confirmed for the afternoon. However, the office called the morning of the visit and said it would be canceled unless I called back immediately. When I returned the call, I was told the afternoon time was no longer available and was offered an appointment beginning just three minutes later. When I joined the telehealth session using the link provided by the office, another patient was already present in the call due to what appeared to be a scheduling or link error. For a brief time, we could see each other's faces and names before the provider addressed the situation and the other patient exited the session. Given my background in healthcare, this raised concerns for me regarding patient privacy. When the appointment began, I attempted to explain that I had recently started medication for high blood pressure and wanted to review my psychiatric medications for potential interactions while discussing the new panic symptoms I had been experiencing. In response the provider said she needed to "look something up." She muted the microphone but the video remained on. During that time I observed her speaking with someone in the office, laughing and gesturing. When the conversation resumed, I attempted to continue explaining my concerns but had difficulty completing my explanation and felt my concerns were dismissed rather than fully evaluated. What struck me most during the appointment was noticing my own reaction on the telehealth screen. I saw myself shrinking back, withdrawing, and hesitant to speak, which surprised me. A mental health appointment should be a setting where patients feel safe discussing symptoms and medication concerns. At that point I decided to advocate for myself. As politely as possible, I told the provider mid appointment that I was going to end the call. I immedielty contacted the office to request removal as a patient. The office offered to schedule me with another provider, but I chose to seek care elsewhere. Seeking psychiatric care can already be difficult and given the importance of patient privacy and respectful communication in mental health care, I hope the practice reviews its telehealth procedures to prevent similar situations for future patients. read more

Dishonest and charged for a telehealth visit and my insurance company said through my plan there is 0 co-payment. Never received my prescription. read more

**Beware** Do not give them your credit card. They will charge you for things you do not authorize. If you are a current patient, you need to check your credit card statements. Then call your insurance. I want to make this clear: it is NOT the doctors. We brought several matters to the doctors' attention in the past and the doctors had no idea.It is the office manager. And it is still ongoing as of 1/17/2025. In my experience, and I am willing to bet that I am not the only one- they will charge you a higher copay than you should pay. Mine is 30- they charge me 78. You will pay this to see the doctor. Then they charge your insurance. Then a week or two later, the staff will charge your credit card again (in my specific case it is usually around $ 140) without your consent and say the insurance didn't pay so you have to. They will claim you signed documents. They cannot produce these documents. Mainly because you never signed anything. Instead of explaining they will threaten you that they will win any dispute so you mise well give up. I am here to tell you this is NOT the truth, my insurance confirmed full payments and assured me this is not how it is done. My doctor was amazing. Ethical. Really great. The office manager is crooked. There are places you can contact for stuff like this. I hate to post this review, but I feel like people need to know. I will delete my review as soon as I find out they have cleaned up their office staff. read more

Spoke originally with Hailey who was extremely rude. Would not let me speak, and continuously cut me off. Raised her voice at me and started yelling. Then blamed it on me. I had her on speaker due to trying to into my home from my car. i spoke again to the manager Vicky and Hailey. Both of whom were continuously rude. I stated to Vicky that the way her employee spoke to me especially coming from a Behavioral Health Clinic was inexcusable and she stated she saw no wrong in it, and will deal with it how she sees fit. You could hear them talking to each other in the background quietly. People like that should not work in this industry especially with mentally delicate people. When asked how i can file a complaint about her she stated there was no one else and snickered. I hope the CEO for their sake gets better employees. Their providers are phenomenal but their staff needs some serious training, and help in the customer service department. read more

Worst service ever. Never answers the phone or can get the correct prescription. I don't even know how to get my prescription because they do not answer or do what they say. read more

My mother used this service for psychiatric care when her previous provided switched offices and got an appointment - however the billing experience has been very frustrating and shady to say the least. The communications were very unprofessional - no regular billing statements. No proof to insurance. Would not recommend. read more

Rida Qadri has SAVED MY LIFE. I've seen so many people throughout this journey since I was 15 years old and no one has ever been as amazing as her. She actually listens to me and lets me voice My concerns. She put me on amazing meds and I have bipolar disorder, so it has been very hard for years trying to find a combination that has worked well for me, but she did it. Every time I see her I get so happy because I know I'm talking to someone who actually cares about me ,she had such a big always impact on me and my family's life. Thank God I found someone like her and I will thank him every day because she is the only Person who has truly helped me these past couple months I've seen her. I'm the happiest I felt since I was 9 years old and it's all thanks to her. thank you Rida Qadri i owe you my life. read more

They take great care of me. They also care about you. I have PTSD & MDD the help I get from Dr Nikki is beyond amazing. My last Dr treated me like a DOG and when my father died took me off Klonopin that I've been on since 1995 (THANKS A LOT LARRY FLOWERS!!!) I've die virtual appointment a so I don't know about the office. When I call I get someone and a human eveytime. During business hours. Never any issues with my prescriptions. read more

I have been using Mava for 2 years now and they are absolutely the best. extremely helpful and always happy to help. Alba has gone above and beyond for all of my special needs and requests. read more

Mava Healthcare charges $145 co-pay WITH INSUREANCE for a single consultation. Without insurance the co-pay is nearly $300. They are crooked. read more

So far I have had an appointment with doctor Omotayo Sofela and I was absolutely traumatized. She was dismissive, judge mental and then questioned if I had actually tried to kill myself in the past. She made me tell her exactly what I did just for her response to be "so you didn't actually do it". I'm sorry, I didn't realize you had to succeed in a suicide attempt for it to be "real". I had been treated for several mental illnesses for the past year ALL THAT WERE DIAGNOSED BY A PSYCHIATRIST and she had the audacity to ask me if I was actually telling the truth about what I had been diagnosed with. When I told her she could just pull my medical record and it would CONFIRM I have been diagnosed with several mental illnesses, her response was "so you don't have a copy of your medical records? I don't feel like you are actually with me and I can't continue if you're just going to be dishonest." I'm glad my phone died after she said this because my response would not have been pretty. She also had the nerve to ask me WHAT CAUSED ME TO BECOME DEPRESSED. Like I didn't just tell her I was suffering from PPD AND Bipolar 2 depression. Ma'am, that is YOUR job to figure out and help me through this, instead I don't feel like I can even trust a psychiatrist anymore because when you are honest with them they accuse you of lying. I wouldn't recommend this particular doctor to ANYONE, unless they want to be judged and told they are lying because they suffer from more than one mental disorder. read more

These people are common thieves I gave them my credit card number to make a co-pay now all of a sudden they can charge my number whatever amount of money they feel they want to with no notification no phone call no text message no email no bill in the mail know nothing and their justification for this is you signed up for a form that said we could take your co-pays so now we can take all the money from your bank account to because that's how we do business because we're jerk so we don't care about your mental health and we don't care that you broke for the next two weeks read more

I was charged without being notified after over 6 months. They said my son didn't have coverage. He did have coverage. When talking to my insurance company they told me that the service was filed two days past the deadline and that is why the claim was denied. My explanation of benefits told them I wasn't responsible for the payment because of their negligence and they charged my card anyway. This is indeed not ethical. I read someone else's review and it seems this isn't the first time this has happened. I also had issues with them prescribing my 7-year-old a medication that wasn't FDA approved after his first appointment with a Psychiatrist. read more

I would stay away from this clinic. The front office treat people with no respect and have no compassion for anything other than how to get a you to pay for another visit. You cannot get messages to your providers, you cannot communicate with your providers, you can only make appointments to communicate a message if you remembered something or have something to inform them. Katy in the front office should not be anywhere near other human beings and should definitely not be in a behavioral health clinic. I'm surprised they haven't lost more business than just mine and my families by having this girl in the front office. I do not recommend Mava Behavioral for anything and would not recommend my worst enemy to this place. I was seen on Monday evening in by Tuesday morning when I remembered I had something to let my nurse practitioner know, I was told I had to make another appointment or wait till my next appointment. They would not even offer to give her a message for me. I was treated like I was a drug seeker and like trash ever time I called in to speak to my NP. read more

I would give a no star if I could. I clicked the link to log onto my appt 20 mins prior. I couldn't get the 6 digit code, so I call the office to express I haven't received it only to find out that I am informed that both my appts have been canceled for unknown reasons that the dr had to cancel. Did I want to reschedule??? MIND YOU, I have received multiple emails and texts galore and confirming of both appts numerous times, new patient paperwork etc. and not yet one phone call OR voicemail either. The guy proceeds to insist that he called me multiple times an no response and he couldn't change my appt with out my consent!!! He then tells me that maybe my phone had issues or maybe there's but he has called multiple times to book another appt. I told him no I have no calls missed an no missed voicemails and I don't have phone issues, I received every text and emails so how is that?? He tells me that my number is in the system and that I didn't return his calls. I tell him I don't have time for that and I would have returned phone calls, if I had got them. I ask why didn't you reach out other ways via text, emails if you didn't get a response? He says all I know is I called multiple times with out a return response from you multiple times and I need to reschedule your appts. You wouldn't want me to change them with out your permission or just cancel them. I was trying to talk and he tried to cut me off and over talk me, therefore I stated loudly I don't know if I want to make another appt with you because I didn't not, not return your calls and you could have reached out other ways to me, no voicemail and I am livid that my kids missed school for no reason, so I will have to think about it as to if I want to make another appt. His response was well thank you and have a good day. Click!!! So sad because they were near by and took our insurance. They had many many opportunities to contact me because lord knows they have bugged me non stop via email and texts like they have my info especially texting me and me responding!!! If I didn't get emails and texts OR voicemails, then he would have every right to say they tried contacting me! I don't ever have phone issues and if I did my husband would have fixed that ASAP as he works for the phone company, therefore I never go with out a good phone device, connection etc and nor do I have to put up with any phone issues. Sounds like this one is totally on your office buddy!!! No I will no be making another appt. What is bad is in the end is my kids are still at square one in getting the proper help. I will look to find an office that can help my kids, that will know how to reach out in other ways if the phone OR voicemail was an issue. FYI behavioral office, I don't just not return phone calls, voicemails, texts, emails and mail... I am not that kind of person. My kids are my priority! read more