I don't usually do a lot of reviews but I am on a roll this week so I am FINALLY writing a review…read moreof D&L that I should have written years ago. My sister and I have been going to Randy for years--and totally trust him. Just bought a new car and plan on bringing it to him, rather than get ripped off again at Subaru service. Just to give a perfect example of Randy's honesty - For the first 5 years we had our Subaru, we brought it back to the Subaru service dept because we mistakenly thought we had to because of the warranty. After 5 years we went back to Randy. 2 years later, we rec'd a recall from Subaru on the airbags so we had to go back to them to have it fixed. While there they did a "multi-point inspection" and gave me a list of things that had to be done (including rear brakes). The list came out to just under $1300. I just listened and smiled, knowing I had an appt with Randy the following week and would see what he had to say. I was pretty sure I was going to need the rear brakes (since Subaru had told me 2 years before that I needed them) but obviously was not sure of the other items. Randy looked over the car and called to say I needed rear brakes. I asked "anything else" and he said nope- just the brakes. Ended up paying UNDER $400 vs $1300 at Subaru!! We don't put much mileage on our cars but bring them to Randy every 6 months for an oil change and check-up anyway knowing he will never tell us we need something done that is not necessary. DO NOT HESITATE to take your car to D&L. Can definitely trust Randy.

Been there several times over the years and they always do a good job but even more important to me…read moreis that they are HONEST. A quality you find hard these days.

Let's get straight to the point!!! I live in Easton, PA boarder line of NJ APPROX. 48 MIN.Drive to…read morework at EWR airport. I know about this particular "Pep boys" in Roselle, NJ because my wife and I used to live in Elizabeth NJ. NOW!!! My wife and I had some business to take care of in Elizabeth, NJ; So I made an appointment for that particular "Pep Boys" at 711 E 1st Ave, Roswell, NJ 07203. First, I called and spoke with someone early that morning at approximately, 10:17 am on the morning of 12/18/2025 to make an appointment. I explained that I had already purchased the parts to make the necessary repairs on my vehicle. I was told by a male employee of that particular "Pep Boys" that I was good to come in for the engine mount replacements. I asked for an estimate first because my particular vehicle has 3 mounts. So I asked for a general price for service because, again I had already obtained the parts. The "Pep Boys" employee gave me an estimate which was too high to have all three mounts done so, I asked what was the estimated price for labor to have two mounts done he stated $375 along with the estimated time the job would take which was approximately 2.5 hrs. I call back before I get there because I'm running late. I spoke with a female employee and explained the situation as far as, me already having the parts attempting to save money. My wife and I drop the car off come to find out the woman I was speaking to on the phone was the manager at that particular "Pep boys" so she's telling me the gentleman that I had spoken with earlier was not there. I explained to the female manager the price her employee quoted to me on the phone. She proceded to quote a whole different price to me which was extremely higher than the labor cost previously given to me. So I stated just change the main motor mount then. "PLEASE" The time was approximately 1:30 pm, could've be 2 pm. She calls me to the work area at about 3:30 pm possibly 3:45 pm to tell me that I would have to leave my car there because her/"Pep Boys" mechanic couldn't get the bolts off because the vehicle was an older vehicle so instead of notifying me the customer of the problem though I'm sitting right there in the waiting area mind you; she also had my cell number. I'm assuming her being the manager approved the mechanic to go ahead and burn the bolts of with a welding torch. The problem she/"Pep Boys" created though was parts of the bolts were now stuck and she's telling me they would have to drill new holes into my cars engine mount brackets and by the way didn't know what size bolts would fit. I'm like OKAY! You all have four hours left on your work schedule. I have a 13 year old daughter at home alone in PA, my wife has medical issues not to mention we weren't planning on having to stay out for the night so I also didn't have my blood pressure medication or cholesterol pills. Now!, as far as not knowing the size of the bolts to replace. I would assume if you type in the Year, Make and model of the car the specs. For the vehicle should come up! THANK GOD! I had just gotten paid even though I had to use some of our holiday funds for a Lyft and hotel for me and my wife for the night OOOCUH but she was cold and shaking out while we waited for the Lyft not to mention though I was worried about my 13 yr old being at home alone. If you are a parent especially a mother you can imagine what she was going through psychologically. I also had another issue to be worried about like GOD FORBID!!! My vehicle is broken into or if anything is missing out of our car whose going to be held responsible for it! In conclusion, I would respectfully advise corporate to advise their managers to be more transparent other than basically saying SHIT! Happens and even though "Pep Boys" caused the issues there's nothing we can do to help you in this unexpected situation and we won't charge you for the (BOLTS).

My car wouldn't start and had electrical Issues and they had…read moreno interest in helping me. Many issues with the car and battery were diagnosed by my dealership the next day and pep boys said the vehicle was fine and the diagnostic report was fine. Horrible waste of time. I will not be returning.

I took my truck in because my engine light came on. They told me that the catalytic converter and…read moreoxygen sensors needed to be replaced. The original estimate was approximately $2900 and the final bill was higher($3070). I missed two days for work due to wrong parts, them not being able to get a bolt off. When I finally got my car back the engine light came on and my transmission was shot. The car never had prior transmission problems at all. When I sent them the info that using heat by the transmission can cause damage they dismissed it. I had to junk the car for $500. The worst car repair experience I ever had. I never took a car to get a major repair like this and had the car run much worse. I will never go back. Buyer beware with these guys.

I initially chose this shop for a snow tire installation because they were able to fit me in…read morequickly and had high-end equipment. This used to be Euro Tire which I used previously for various things with no issues. Unfortunately, what began as a simple service resulted in over $1,000 in damages and a complete lack of accountability. After picking up my car, I discovered the wheel bolts had been severely over-torqued. I returned within 30 min, and a technician confirmed they were stuck, stating he was "uncomfortable" proceeding at closing time. I took the car home and dropped it off the following morning as they said they will take care of it. The next day, multiple lug nuts were stuck which required drilling of the studs to remove them. The shop broke at least 4 lug nuts in half trying to remove them and the 2 wheels were stuck on the car. During the extraction process, the shop drilled through the wheel itself rather than just the studs. Put the wheel back on and said it was all done. I once again checked when I got home and discovered the wheel was drilled into and 2 of 5 lug nuts on one wheel were not holding. This rendered the wheel structurally compromised and unsafe for road use. Despite previously admitting the bolts were over-torqued, the management changed their story once they realized the extent of the damage. When I confronted them about the ruined wheel, they blamed me for the over-torquing--despite the fact that they were the last ones to touch the vehicle. While they refunded the initial labor cost, I am now out approximately $1,000 for a replacement wheel and hardware.

Everything. Frankie does a great time completing the rental transaction. This is the only location…read moreI go to to rent a Hertz vehicle

I live down the road from this shop so I already knew it existed. A few years ago my father bought…read morea new car and handed down his BMW X3 to me. Went to the dealership (the one next town over) for a simple oil change. Within an hour I get text with a video from the dealership recommending $7000 worth of work. I of course declined and told them to just finish the oil change but when I picked up the car, you bet I drove straight to Montclair Motorwerks from there. Ken and his team took a look at the vehicle and while some of the repairs recommended by the dealership were legitimate, others weren't really needed. The honesty was refreshing. Turned out the vehicle did need some extensive work (thanks Dad). The car was ready within a few days and the price (which was still in the four figures to reflect the scope of the work done) was a fraction of what the dealership would have charged. Additionally I was very careless in leaving something extremely valuable in the vehicle. One of the technicians found it and turned it over to Frankie for safe keeping. Anybody with questionable morals could have taken it and I wouldn't have known. When I picked up the car, it was there for me and while I was of course embarrassed, I was grateful. I'm under no impression that BMWs are cheap vehicles to own and maintain. They aren't. But the high degree of trust I gained from my first encounter with Ken, Frankie an their team made Montclair Motorwerks my go-to since then.

In and out in few minutes. They always do a great job for whatever car services I needed. They are…read morevery transparent with their prices.

I've been coming here for over 15 years, and there's a reason I keep coming back. I've bought every…read moresingle car I've owned here, plus cars for my family, and their customer service has never changed -- always top tier. No matter the day or time, the staff is consistently friendly, reliable, and genuinely helpful. It's rare to find a place that treats you the same way year after year, and they've never dropped the ball. Trustworthy, professional, and welcoming every single visit. Highly recommend.

I was given an incorrect diagnostic test. The test said that I needed a new fuel pump for $1,236. I…read moretook my car to my mechanic down the street from my house, and he said I didn't need a fuel pump. He fixed the problem with my car, and I only had to pay 10% of what Meineke was charging me. The only thing I paid for from Meineke was my tire replacement. Even though I didn't need a fuel pump, Meineke was still overcharging me for a fuel pump that I can get somewhere else for $350.

Great service, reasonable and transparent prices compared to most other car dealerships and they…read moreare flexible and the location is very clean. I brought my own oil for an oil change and I was turned away by many other car repair or care shops, Meineke accepted it. Everything went smoothly. I'll be back.

We recommend Prospect Auto without hesitation! Derrick and his entire team do great car work and…read moreprovide professional service. My husband has been bringing his cars to this shop In West Orange for decades at this point and trusts them wholeheartedly to do repairs and perform maintenance. The other day, he told me that he goes here because they have a reputation of being honest and doing quality work at fair prices. I really rely on the car for work, so having the car in good shape is important. I want to feel confident and safe while driving the car each day and going out on the road. So I'll bring our car here for regular oil and filter changes. Recently, I brought the car over to the garage for a couple of jobs to be completed: rear brake pad and rotor service, front suspension ball joint and valve cover gasket replacements, and a wheel alignment. Very happy with the work!

We were just arriving to the area from PA to visit family when suddenly we had an issue arise. We…read morewere told to go to Prospect Auto bc they were great to work with. My sister called them ahead of time to let them know we would be heading over just to have them take a look at the car. Greg and his team were extremely knowledgeable and helpful. It's so nice to know there is a reputable place near my sister when we go to visit just in case. I would highly recommend them.

I moved into the area recently and stopped in a couple of times for minor things (e.g. replace a…read moreblinker bulb), but today when they replaced my brakes, I just have to share what a great experience it was. Fair prices, honest, good communication, outstanding customer service, and FAST! If I had called the dealer as usual, they would have given me an appointment in 3 months -- at Bunky's they apologized because I had to wait two days. Just amazing! A local gem.

Bunky's is reliable and honest. They give great service at fair prices. I've lived in the…read moreneighborhood since 2015. The person who answers the phone is kind and professional. The technicians are polite and responsive. I can always count on Bunky's.