Mavis Discount Tire has become my go-to service maintenance place for my VW Tiguan. It's easy to get an appointment. They are well staffed and very friendly. The prices are affordable and I'm so happy to do business there. I recommend. read more

Had a 10:00 appointment for an oil change. Waited for 10 mins for a person to come out to registration desk and check me in. The person who came out to area checked me in and told me it would be about 40 mins. I waited until 12:00 then went up to desk and again waited for someone to come out to help me. Finally a person appeared and told me they were just taking my car in for the service. He told me bc I waited so long I wouldn't be charged....ok so they were trying to make amends. I asked this person how long would it take for this simple oil change and was told it would be 1/2 hr. Now it was 12:15 and I've been there for over 2 hrs. With nothing else I could do I sat down and waited and waited. Going back up to desk and you guessed it, were repeatedly told 5 mins, etc etc. I waited and finally my car was serviced and I left at 1:30 !!! 3 1/2 hrs after my scheduled appointment time. I know this is very lengthy but what I don't understand is why have people make appointments if they're only going to be waiting hrs to get the service requested?? Was it bc I was a woman and all the other people waiting were men????? I hate to think that's the case but what else could it be? You have lost a repeat customer and you can rest assured I will tell anyone I know to avoid Mavis like the plague! read more

Yesterday, I got to work and realized my right front tire was flat. The stem was leaking. What a drag. I called Mavis, and Anthony told me I could drop it off after work and it would be ready first thing in the morning today. Great. I was the first person in the store, Anthony took my keys, brought my car around back, changed the spare and put the fixed wheel back on, put the hubcap on as well, put the spare away, and came back around, all FOR NO CHARGE!! What a stud. Could not be happier to have him running my local Mavis, he takes customer service to the next level. Thanks, Anthony. read more

Ladies if you need someone to trust cause you dont know jack about cars like me , Go see Anthony ! He really did right by me . Very honest

Lany and all the folks at Mavis in Cold Spring have provided excellent service for us over the last six years. My husband and I have taken our cars in for all kinds of little and big issues - for brakes, inspections, headlights, slow leaks in tires, and more. They are always friendly, professional, and fast. Even when we stop in without an appointment they do their best to get the work done with minimal wait time and at a very reasonable price. It is our first choice for automotive services in the Hudson Valley! read more

These guys provide great service and quality work. Most importantly, I trust them. They have done numerous jobs for me, all to my satisfaction. Once my car was running very poorly, and I had little choice but to bring it to the nearest shop. I was given an exorbitant quote that made absolutely no sense. I called the guys at Mavis and they walked me through the repair and explained that I was being charged twice as much. Needless to say, I brought the car to them and they fixed the issue quickly and the car has been running great ever since. Also if they can't do a repair, they will tell you straight up. read more

Always feel like these guys go above and beyond to take care of me. Been going here for 5 years now and they always work to squeeze me in and make sure I'm back on the road read more

This is probably the absolute worst place you can take your car. My car has come back with constant problems. They didn't fix things they said they fixed, there is ZERO communication and an overall lack of urgency to get work done. The list goes on and on. I now have to take my car to a new place to be fixed the right way. Stay away from this place at all costs!!!! read more

I was there 4/5/22. A TPMS valve gone bad (2nd time)...Alignment was off. Dennis looked it up...and discounted the cost of the TPMS in one tire. The Alignment???Well when Juan was there, they did it, and the steering wheel is a inch and a half off. I told them today. After 4 hrs. it was done. But no better on alignment...so i was told to come back Thursday when 'the boss is in'...Well thats 2 days lost work for me!!!On scheduling: no they cant honor a appointment; it all depends what the cars before you had wrong and often there's additional things nobody saw...like a broken bolt from somebody else. walking distance to deli next door. Shop mechanics I met were friendly. Dennis was honest and did what he said...for the amount he said which I can assure you FISHKILL does NOT do!!! Like everyone/labor and man power is hard to come by...so at times repairs are slow. read more

Mavis Discount Tire - To keep truck straight/the steering wheel has to be 1.5 inches to right - Auto Repair Near Me - Cold Spring, New York

The staff was super helpful and friendly the moment I arrived! I came in for new tires and added on an oil change and they were all extremely helpful both in person and on the phone! read more

Arrived a little couple of minutes after 2 for a 2p appointment (I apologized for being late) and was greeted by a very nice gentleman (he calls himself "The Fixer") and I can see why. He has a very nice demeanor, pleasant & articluate. Who took my info, looked me up in the computer & had my car in by 2:18p! Wow, what a difference from their other store in Pawling, NY, where they make you feel like they're doing you a favor while you wait two hours and your car still isn't in for a tire change (summer to snow). The Cold Spring store waiting area is warm (heat is on)on a wintry mix day outside, comfortable chairs, tv lightly playing in the well lit background. Done by 3:25pm. Customer comes first here. I would have appreciated a little notice of their price increase (from $10 a tire to $20 per tire) but the store manager made it right. read more

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Came in for a tire pressure light that just wouldn't go away. The gentleman at the front was optimistic, clear, thorough. He gave me an honest time estimate for my walk-in on a busy morning. Easy, straightforward, honest, respectful. After going to so many shops in the area this summer for tire issues, this spot is my new to-go! read more

On March 31, 2017, I visited Mavis Discount Tire at the Cold Spring, NY location. An oil and filter change was performed on my vehicle. What I found afterward was that the technician, while performing the oil service, lost my oil cap, and instead of replacing it, took it upon himself to install this rubber gasket. Note that he placed a dime in the gasket to prevent the oil from spraying out. Keep in mind that I have been a steady customer for years with Mavis, and recently the Cold Spring location. All my vehicles get serviced there. The question I have is, even if Mavis resolves this issue, how do I go back to the Cold Spring location (or any Mavis location)? How do I trust that my vehicles will be serviced properly or that the technician won't further damage my vehicles. By the way, the oil cap was found wedged between the windshield wiper container and the sidewall. read more

Mavis Discount Tire - Auto Repair Near Me - Cold Spring, New York

Thank you Christine for all the auto mobile advice !!! I highly recommend Mavis in Cold spring !!! They are always there to help !!

We had to have our 87 year old Mom's car towed to Mavis in Cold Spring for a blown tire. We didn't have to worry, as we knew Juan would take care of it and take good care of her car. She has been going there for years and always, they treat her with the greatest respect. We never have to worry they are going to take advantage (as so many do of the elderly). Thank you Juan and crew, that we can trust our Mom with you. You are all the BEST! read more

The staff is extremely friendly and very helpful. This place is HIGHLY recommended. I give them 5+. I was experiencing my car shaking at high speed. They looked at my tires and showed me that it needed replacement along with alignment and balance and was given a very reasonable quote. Come to this location, instead of the other locations. You are treated very well and are concerned for your car safety! read more

Staff is friendly and polite. Will always be bringing my car there whenever I have any problems. Ralph is awesome!!!!

Excellent service, no unnecessary charges. Highly recommend. I could not be happier with our experience.

Went to Mavis yesterday in a Cold Spring, previously (Putnam Tire), had to get an oil change and inspection, excellent experience, manager Jonathan professional and knowledgeable, rotated the tires as he advised to maintain good and even ware and tear and increase longevity of tires. In and out in 40 minutes, had not been in to Mavis in a while as the prior staff not very nice and wait was too long. Maritza was tech, knowledgeable young lady and very professional. Glad to be able to return to my favorite auto needs place again. read more

I had a flat tire and they fixed it in no time! Christina at the front desk was very helpful and friendly. Pricing was very fair as well. Will definitely return for any tire needs :) read more

These clowns have no concept of time. Got told to drop the car off Saturday lunchtime to be ready by Sunday morning. Its 5pm Sunday evening and they're only just starting working on the car. read more

Brought my wife's truck in for a routine oil change. Came back from food shopping to see my wife's truck was already in lot, (40 minutes). Wife drove truck back home (2 miles). Truck died and all lights on dash were on. Turns out Mavis didn't refill oil into motor. Blown engine. After initially trying to deny they were responsible, Mavis manager Mike Lopez admitted motor was damaged and had a knock as a result of Mavis negligence to put back oil. After sending estimate from my mechanic to perform engine replacement (with warranty), Mavis manager went with a cheaper estimate. Now, after receiving back my wife's truck, check engine light is constantly flashing. Has rough idle and smells like rotten eggs. Wife is afraid to drive since truck may break down at any moment (not good on highway). Mavis manager Mike Lopez of Cold Spring Mavis stated it was an electrical issue (even though they removed engine and replaced with junk motor). Apparently, this has occurred multiple times with other customers as well. Stay away. Currently they are being investigated by DMV complaints bureau. Will update moving forward. read more

I came here as a returning customer for a NYS Inspection. I made an appt. several weeks in advance because my schedule only allowed for quick inspection. The guy on the phone assured me I would be in-and-out and I wouldn't have to wait long. Terrific! When I showed up, I was told I didn't have an appt. The front desk attendant attempted to look me up in the system, I let him know that they have my first and last name spelled incorrectly (as I kept my last invoice) and he should probably look me up by my phone number. After a couple minutes of him attempting to find me by name, he finds me under the phone number, and then makes it a point to tell me that the name I gave him was different than what they had in the system... uh... NO KIDDING DUDE. He was about to correct my account, when he reiterated that I did not have an appt and it would be over an hour wait before my car could even be taken. Really?!? So, as a courtesy to a return customer, you won't honor my appt. that YOUR employee obviously messed up in the first place?? That's outrageous. I should've been moved to the front of the line and all of the walk-ins should have to wait. Not a customer with an appointment! I've had an inspection here before and had a great experience, today I was so disgusted by the lack of apology and overall disregard for the customer. I turned around and walked out. HERE'S A TIP: Don't make appointments for people if you can't manage an organized calendar, and make no attempt honor actual appointments. A little customer service goes a looooooong way. Guess I'll be getting my new tires elsewhere. read more

If you only have 30 seconds to read a review, please DO NOT go here for your safety. we used to go to Putnam Tire and assumed we would have a similar experience. After spending $1200 on work yesterday, replacing all 4 tires and new brakes (at the suggestion of their staff) our 2 front tires blew out while driving on 84. I was blamed for the situation only to find out the tires were installed incorrectly. We towed the car to another Mavis to have this confirmed and the tires replaced. Driving back on 84, the tire pressure goes off. We stop back at this location to find out the tires have been installed incorrectly again and were about to pop. Following 3 attempts to resolve this with Mavis themselves, our car is now at another auto shop to be repaired all over and no refund from the negligent work. If you've got more time, our full issue and what we conveyed in person and to their management team is below. On 3/17, my husband took his car in for an oil change. Service was good, things seemed to be handled easily enough. Following this service, we took my car in on 3/18. I received a call from the store manager, Jonathan, indicating that all tires needed to be replaced as well as rear brake pads. I am 9 months pregnant with my first child and immediately agreed to all the work recommended totaling just under $1200. My husband and I took the car out less than 24 hours later. While on the Highway, we could feel the turn radius was off with the car and pulled over to find both front tires completely deflated. I called the store where the tires and work were purchased from and was immediately blamed that I must have hit something. I asked what could be done, knowing we had not run anything over. Jonathan told me I needed to find the nearest Mavis Location and he would see if there was anything he could do. Due to COVID restrictions and being pregnant (we also had our injured dog with us) we couldn't just hop in the tow track. After being stranded, a friend picked us up and drove us to Mavis in the middle of a work day. We made our way to the New Milford location. Again, the person at the front desk insisted I must have run something over or something else happened. We are waiting outside as no one could give us a time estimate or any information (understandable, it was unexpected). While waiting outside the tech comes out, looks at the tires and within seconds knows what's wrong. He goes back inside and brings out two additional techs to show them what's wrong, almost like he was training them in a "want not to do". The tech informed me that the front two tires were installed incorrectly and never properly fixed to the rims. I called Jonathan back to inform him and get assurance this would be taken care of. His immediate response was "well how was it installed wrong?". Not necessarily my area of expertise...so I asked him to reach out to the store. Jonathan calls me back and informs me that the tires "were not sealed correctly" and assured me they are getting fixed. Several hours later, I get a call that the car is ready. We go pick it up, tires seem to be okay and 30 minutes into our drive back the tire pressure light goes off AGAIN and the Cold Spring location is on our way. We stop off to speak to the manager AGAIN. He checks the tire pressures tells us "the valves were installed incorrectly". I'm a neurotic, soon to be first time mom who just wants to bring her new kid home in a car whose two front tires aren't going to blow out. Jonathan tells me he can give me $100. The Regional Manager, Dominic, happens to be at the location. After regaling him with this super fun story AGAIN, he tells me they will fix the two valves and compensate for the "labor" on the two front tires. During this time, Jonathan changes his story and claims the lack of sealed tires isn't the issue. It all started to make sense as when the second manger had called he told me the tech gave me "false information" and that it wasn't really a sealing issue. It was now apparent the bad work was attempted to be covered up. We were told we we're unreasonable for asking for a refund, we tell him it's unreasonable to expect we could pay for work that is clearly not been done right twice. He accused us of being unrealistic and walked off. My husband called him back asking to find a solution. He agrees to refund the two front tires/labor for roughly $345. An unsatisfactory solution given that we've lost all this time, trust and are paying for a new place to fix the work. I've never had issues with this car and am now nervous to take it anywhere. My husband tried to highlight how serious the issue was and that the negligent work could have "killed my wife and child". The managers response was "well that didn't happen". We asked for a different contact to rectify the situation and we were refused. Multiple times Management said they wished something like this didn't happen. This is concerning because it NEVER should happened, let alone twice. read more

Caught a flat in be evening. Left my car overnight in the lot with my keys in the car. Called first thing in the morning and they quickly replaced the tire, Gave me two options and I didn't feel pressured or ripped off, picked up the car with my new tire and was happy read more

Don't bother making an appointment. They don't honor them. I've now been waiting almost three hours for an inspection and an oil change. My wife is disabled and I have to wait for my car. But I won't be waiting at Mavis again. Amended: now over 3 1/2 hours. Zero stars. read more

Great staff at this Mavis location. Friendly, honest and accommodating. Exactly what you want in a quick car place.

Usually great experience sometimes busy but was always friendly and accommodating. Went there yesterday to get truck inspected,they told me the person doing inspections wasn't there and would be back Sunday. Seems little weird that only one person does inspections. So fine went there sun got there early only to be told the person quit and inspections are not going to be done till new person was hired . The manager quit FYI his name was Brian great person who ran the place very well, to bad you lost him! I blame this on upper management I live in town and will never go there again ! I will tell everyone I know to stay away cause this place is really not worth 1star. What a shame!!! read more

Customer service is excellent. I would never go to anyone else. They are very honest and go out of their way to help you. Cold Spring Mavis is the #1 place to go!! read more

I have used the same service manager for years. I called there yesterday only to find out Dennis is no longer there, I used him while he was at 3 different Mavis locations, Brewster, New Milford, and Cold Spring. Most people know him as the the big guy with the beard. He was always honest and very professional. I know he was not treated well, and I will find out where his new job is, over the years I referred many customers to him, and I am contacting them to know he is no longer there and many have already said they will take their business elsewhere. You loss Mavis, big mistake, HUGE!!! read more

My husband went here a few times for an oil change when they were Putnam Tire and was always happy with the service. He sent me there shortly after it became Mavis and I was impressed with the quick and courteous service. I wouldn't hesitate to recommend them and will definitely be back in the future. I should add that the waiting area and the shop are very clean, which is a huge plus! read more

The Mavis Gang in Cold Spring have been my "go to" guys for years, from the Putnam Tires days. Mark is great, runs a good shop that is responsive to the customer, has good prices and great service. The only place I trust for tires, inspections, alignments, etc. read more

They suck, made an appointment to get 4 tires done 3 days in advance. When I show up to at my scheduled time they say for some reason the order for the tires was cancelled. They can't get them for the day of my service. What a waste of my day. The manager kurt told me he would have them by the end of the day I scheduled the service (3 days in advance). I did not get a call from them telling me they didn't have the tires. Poor customer service. read more

What's the point of making an appointment if, when you show up on time for your appointment, they make you wait for an hour and a half before they have a space for your car. Especially when I am coming back for repair work on that wasn't done right the first time. Unless you don't mind wasting your time I'd go somewhere else. read more