They were great. I was in a tough spot with a tire leak and a long trip that I had to leave for immediately. Easy to schedule online. They were open till 6. made the appointment for 5pm. they got me in immediately, early. Everyone was professional and efficient. Showed me the issue, gave me options and got me on the way quickly. No hard sell. Well staffed and, although they were busy, everyone was courteous. Would definitely go there again. read more

I came with a slow leak in one of my tires. They patched the tire and got me on my way. They also did a safety check on my car and found my oil was low. Very happy with their service read more

Had to last minute come in for a slow leak in my tire and Will was such a breath of fresh air! I was in an out in about an hour and he was extremely helpful. I will definitely be coming back for future services, the hospitality alone made this a great experience for me. read more

I really wanted Mavis to be my solution for local auto needs but its now 3 strikes over the last 9 months. Alignment was done wrong with steering wheel to the side. Oil change resulted in a loose plug and seized filter because they didn't Lube the gasket. Had an appt for a simple inspection and alignment and nobody there to do the inspection. Every time I go, there is a new manager. Technicians seem to "call out" often. One time a technician was arrested on the scene and taken away. At $175/hrs hourly rate, not sure why they have such a hard time keeping staff. Something is going on behind the scenes at the place if they can't hire the right people at that rate. Reservations mean nothing, they will prioritize walk ins. I paid $93 for an alignment one day. Took another vehicle in the very next day for the same and he quoted me $159, after saying he took off $35. And somehow if you look on their site, all the reviews are glowing and you can't enter one on their site. Doubt this one will make it to their site. Cherry pickers. Shady all around. read more

My car Fob ran out of battery and Mavis tire changed it out personally and free of charge! The new manager was so nice and friendly, definately 5 stars for their service. Will come back if I ever need tires! read more

Horrible experience so I took my car elsewhere....they tried to tell menmy car needed over $4000 to pass inspection. jist got car inspected and oil change for $65 will be reporting to harrisburg pat read more

My oldest child recently took his car to Mavis for an oil change. While he was there they informed him his power steering fluid was completely empty. $80 for power steering fluid. My son has a 2017 accord. It doesn't even use power steering fluid. To make matters worse his oil light went on right after service. BONE DRY. Not low, EMPTY. Not a drop of oil after our $80 oil change. He went back to address the issue and they quickly handed him some cash. This could have broken his entire car. Not only that, what kind of con artist tells a child they are "out of power steering fluid" when the car has electric power steering. Be careful everyone. Trust your gut and check their work. Not even friendly people. read more

ZERO STARS RUN FAR AWAY FROM MAVIS AND THE MALVERN PA LOCATION I noticed a large nail in my tire. I had just bought four new tires at a different Mavis location. That location sold me some kind of warranty that should cover tire repairs etc. I walk into the store, man is staring at a computer. He finally acknowledges me. I explain I am here because of a nail in my tire. He says "I only have one guy here and he is doing inspections." And points to a man sitting down smoking a cigarette. That was the end of the conversation. No "do you want an appointment?" "There is another Mavis in _____" So I call the 800 number to talk to customer service. The first person hung up on me when I said I had a complaint. The second person took my information and then as I explained what happened hung up. You would think she would have called me back since she had my name and number. I called back 7 times and never got through after that. Will be contacting the BBB and possibly the Attorney General to at least make them aware of your business practices. read more

I came here for a nail in my tire. I was in and out within the hour. It was quick and super convenient! Bob helped me get checked in and Nate worked on my car. Customer service was fantastic. I will be back for other car problems. read more

I had a tire emergency and had to pull off Rt. 202 and find a tire store. The first two were either not interested in helping me or told me to leave the car and hopefully they will get to it later in the day. I was by now frantic and frustrated. I pulled into Mavis Discount and approached the sales counter. When I informed her of my situation she IMMEDIATELY followed me to my vehicle and said reassuringly, " we'll get you fixed and on your way". Wow. Onya was nothing short of an angel in that moment. Nate, the responding technician, was equally accomodating and helpful. You just don't find that type of service these days. They earned my business going forward. Thank you Mavis, Onya and Nate!! read more

A trainee damaged the chrome plating around three of my truck wheels when mounting new tires. Pictures were sent to a manager somewhere who himself determined that the damage was "regular wear and tear" for a vehicle five years old, even though it was the original tires they were replacing. I asked to talk to the manager at the end of the phone who refused to make it right and was told he would call me. Never heard from him. A good business would admit their mistake. read more

One star only because I can't leave zero stars. I'd taken a car to this place two weeks prior, and had excellent service. Took a second car there, based on the first experience, and they proceeded to abuse the clutch in my car by slipping it like crazy getting it around the parking lot and then up onto the alignment rack, and looked at the woman in charge at the desk, and she said, "if there are any issues, bring it back and we'll take care of it." Having that noted, they aligned the car, and proceeded to give it back to me with the steering wheel misaligned. I brought it back immediately, and this time I put the car on the alignment rack myself, not being willing to trust the technician twice. He got the wheel straight, and the next day I drove the car to Maryland. By the time I got home, the car was almost undriveable because of the clutch abuse. I went in the following day, and was told that I'd be contacted by corporate, and that there was nothing they could do, despite the woman who had said they would being right there; she kept quiet at that time. I've never heard from anyone, and it's now two months later. I ended up having to have a clutch replaced, and to top it off, after getting the car back on the road, the tires are wearing because the alignment is off. I'd thought I'd found a good local shop to support in exchange for good service, but that couldn't be further from the truth. Go elsewhere with your cars and dollars. The ability to drive a manual car and not abuse the clutch should be a requirement for any automotive service center. read more

I was so disappointed to learn that Steve and his wonderful crew of mechanics have left mavis. I could always take my car there and have the confidence to know that anything I needed done would be accomplished with efficiency and integrity. Their customer service was superb!! Mavis lost some amazing assets..... FYI, Steve and the crew are at JD'Ambrisio in Malvern. read more

In and out in under 30mins to get a flat fixed. Steve was such a gem and took great care and attention to detail. Will def come back when future tire issues! read more

I really needed brakes. I had been putting it off for a while. I get my brakes done at Macis but usually not this one. This Mavis was closest to my work so I could leave my car to get done while I was working. They communicated pricing and what needed to be done clearly and I knew I would need rotors, so I was expecting that charge. I was due for an oil change so I asked him to do that while the car was there. My brake light had been out forever bc I haven't had a chance to change it. I told him the bulbs were in the console and asked him if they could change it while the car was there and they were happy to help! Overall such a good experience. Also, only $300. Now my brake pads themselves were covered under warranty but still $300 for all that I would say was a pretty great deal. They made it so easy and accommodating. I will be back!! read more

UPDATE: the regional manager did reach out to ma and made things right. It is encouraging to see businesses take responsibility for mistakes and try to fix them. I feel much better about this business that when I wrote my original review (below for posterity). ------ Total joke of an operation. I made an appointment for service. When I showed up at the appointed time, they said, "sorry, we are all booked and can't work on your car - come back in four days". What was the point of calling to make an appointment?? This was my first time trying to use them. Never again. read more

This used to be a 5-Star review because I felt at home there but never again. Charged me $80 for a service on my car that is actually impossible (PSF Flush on a car with EPAS) and they forgot to put new oil in after an oil change. I drove like this for 4,000mi and currently saving up to get an engine checkup done. Contacted the BBB. Talked to Patrick and got a refund. read more

Replaced brakes and rotors here and in less than a month it failed , spent 200, went back here and now they say need to change caliper, $359 , they changed and replaced brake pads since it was under warranty but charged me for labor $70 . Drove out of the place and almost crashed cause brakes was too soft. Called and spoke to a guy named Mason and he said it's normal and will take 2 days to adjust. Next day drove and almost got in accident 3 times . Luckily didn't hit any cars. Called another mechanic and is it normal for brakes to be soo soft. He said no and to to check it out immediately. Back at Mavis again. Guess if you want to throw money down the drain and not have reliable work done. THIS IS THE PLACE TO COME TO. A PLACE TO WASTE MONEY . read more

Excellent service and employees, highly recommend. I had a leak in my tire after work a couple days ago and needed it fixed asap in order to make the long commute home, they were gracious to take me same day without appointment despite being extremely busy and promptly plugged and sealed the tire!! Shout out to Germaine who was so helpful, professional, and kind. Will 100% return for future service needs. Cannot thank this team enough! read more

I arrived so upset at having hole in brand new tire caused by nail. Mavis thoroughly assessed and found it was actually bolt that had gone in sideways making repair more difficult. They completed extensive custom plug work and at reasonable price too. Even more thoughtful was mechanic who replaced cap on an open product in my car that I couldn't find lid for when exiting car in such a hurry; such a kind gesture! Kayla at desk was so helpful with all my questions as well. read more

I have been here twice. Both times they were extremely professional, kind, and courteous. Pricing is fair and they do a great job. Do not let the bad reviews persuade you; these guys are great. read more

We had a flat trailer tire and places were all closed for the holiday weekend. Dylan came right over to the car at 5pm, grabbed the tire, found the hole, patched it up in 5 minutes and sent us on our way. Thanks so much Dylan!!! read more

Overall very happy with service here. Called in for a same day appt to get my tire plugged because of a nail. The guys were really helpful and personable and did a great job for a pretty fair price. I would definitely use them again since location is very convenient to my office. read more

Don't fall for their brake special! They lure you in with the special that they advertise. If you get fooled by their $99 brake service that is the price to replace only the pads which Dylan the manager calls "pad slapping". They will tell you that every time pads are replaced rotors have to be too at the cost of $150 for a pair of rotors. Unless they replace everything there is no guarantee on the part or labor. Once the car is up with all tires off, they got you by the balls! After making an appointment and waiting an hour you either cough up $500 plus tax and other fees or are made to feel like the biggest jerk. One would wonder why they have a $99 brake special, if that is only for "pad slapping" which is advised against and voids their warranty. At the end Dylan offers you a $10 off for a 5-star review and brags about how many great reviews they get. read more

NEVER!!! TERRIBLE CUSTOMER SERVICE My husband called Mavis today and asked what the best time was for him to arrive for a state inspection. The person answering the phone said "actually, now is the best time to show up". My husband left work, drove 20 minutes to the shop, and upon arrival was told that "it would take hours" because there were "two large jobs ahead of him". He said that he must've talked to someone else, because he was misinformed. The person at the desk said "oh, I didn't click the button". Apparently the front desk person has no clue how to run their scheduling system. In addition, there was NO APOLOGY made for this error. Go pound sand Mavis - Find some other customers to treat poorly!!! SAD SAD read more

I went in for a simple inspection. It usually runs $175.00 at my regular shop which couldn't accommodate me that day. All parts and services were two to three times what I would pay at my regular shop. Following our last conversation, the bill was moving north of $500. The manager, Bill, appears more concerned with how much he can gouge his customers than with fair and good service. If you want to do business here, make sure your wallet is thick with additional cash that day. read more

great service at a great price.. got me in the next day.. Bruce was extremely helpful courteous and knowledgeable.. they are my new place for service.. read more

In and out fairly quick. Thought i needed my brakes done thats what everyone else was telling me and trying to charge and arm and a leg. Went to Mavis and they said it was just my brake fluid and my breaks were fine. so just with that i went from thinking ill pay 200+ down to 87$. read more

Went there for a simple tire mount and balance, turned into a horrible and exspensive nightmare. The complete and total disregard for safety is unbelievable. A weeks or so after they mounted and supposedly balanced my tires the front end of my truck locked up at 50mph cause to vehicle to be damaged and in need of towing. Found out the cause of the front end locking up was do to there negligent and incompetent tech double stacking wheel weight where the clearance wouldn't allow, later coming free and lodging in the brakes. So I called the location that did the work and was fed a whole bunch of excuses as to why they weren't responsible. After showing them pictures and being persistent they scheduled an appointment for the next day to look at it and make things right. At this point I was stressing that I'm not mad I understand mistakes happen I just want it fixed and would like to be reimbursed for parts and the tow. So I go to the set appointment the next day and what do you know they blow me off. At this point I'm frustrated with the lack of professionalism and customer service. I call corporate and now have a claim and am dealing with a district manager, send him everything he requests photo wise, and even take it to another location where they got me right in to look at it. Manager there re balances tires correctly, going from 14oz plus a tire to just 2oz. Then performs an alignment. When I picked up my truck he told me that after looking at everything he feels with his 30 years experience that they are responsible for what happened and I should be reimbursed by corporate. Surprisingly I get a bill. I decided to pay it since in my eyes this guy took care of my problems and figured corporate would compensate me for this. After going back and forth with corporate for almost two weeks I'm told the damage to my truck was not caused by there mistake. So he will cover my tow bill. So now I have damage to one of the most important systems on my vehicle, my brakes. Damaged front caliper. Not the mention the other damage. He tells me the 1/4" groove cut into my caliper is cosmetic. Well it wasn't damaged before you shop touched my truck. So a couple days go by as I'm deciding if it's worth the trouble of small claims court. As I'm driving to work I start to notice my steering doesn't feel right, get to work and climb under my truck to check it out and to no surprise more issues are found from the alignment now. Components of my steering system were left loose and making contact with my steering stabilizer grinding away the bolt. So now not only is the integrity of my brakes jeopardized, my steering system is as well. My vehicle at the moment is unfit and unsafe to drive and this company will not take responsibility for there mistake. Now I'm mad, I don't want my family in this vehicle, and I don't want someone to get hurt or even worse killed because of a negligent company and complete disregard for safety and human life. Everyone on the road would be at risk if I continue to drive my truck. So now it's going to a real mechanic to be fixed right and safely. So sad that they couple hundred dollars I'm rightfully owed is worth more to them then human lives. Is it going to take someone getting killed for you guys to properly train your employees? Please everyone who reads this think about yourself,your precious cargo, and everyone else who shares the road with you before you even consider using this company! The comment below is just to try and save face, I called and they told me to take it to court if there offer to cover the tow wasn't good enough for me! read more

I recently stupid into STS to get my battery checked. It had been failing. I needed to be in and out in about 45 min. The other b techs were busy. The store manager took my car, tested the Battery and replaced it since it was bad. The price and service were as expected. read more

I was in the Philly area for the holidays and noticed that one of the brand new tires I had put on at home in upstate NY had a bubble in it. Unfortunately, I had only a day to try to find a replacement tire and have it put on in order to drive back home and get to work the next morning. After locating a tire at a Mavis in Whitehall and picking it up in my mom's car, I called the much much closer Malvern location to see if they could squeeze me in on a busy day to get the new tire put on. Brian was so incredibly understanding of the situation and he and his team took the time to not only install the tire, but also fix the alignment on my car as well. They really went above and beyond to make sure that my car was all set and ready for the long drive ahead. Thanks to Brian and the whole team for helping me out on such short notice! read more

Only come here if you don't value your time. Then you will be in good company. I'm almost 3 hours into a tire change and alignment. With a toddler. And no response as to how much more time it will take. I had a 10am appointment I made yesterday. The man said the schedule was wide open today. So it's not surprise busy business slowing them down. The multiple cig breaks. The shamefully bad flirting with female patrons. The food truck at 11am. These seem to be the things everyone spends the majority of their time on. read more

Mavis advertises the lowest price on tires. The on-line price SEEMED the lowest price for General tires. I bought 4 tires, balance & alignment. Total cost: $676. The price of the tires on line was $103 .... but, I was charged $124 @ tire. Thinking it was a mistake, I called customer service. It was explained to me there is an extra charge of $21 @ each tire for "storage & delivery" of the tire to the Mavis Tire Center. Genius! Who woulda thought a Tire Center would have tires? My appt was 11:15 am, had to sit in a disgusting waiting room. It was hot, surfaces were sticky and the only seats were in the sunlight. I waited... walked around outside and finally at 12:30 asked about the progress.... not done yet. The car wash next door has a much nicer waiting room, so I went there for the free wi-fi, wide screen TV and magazines. Finally, at 1:45, my tires were ready to roll at an inflated price. I would not recommend this place. read more

One of my windshield wipers wasn't working. Later I found out that all that was needed was for the jam nut to be tightened. The manager charged me $80 to have this repaired. Later, the nut became loose again and I took the car to DiAntonio's Auto Repair in Paoli and they didn't charge me ANYTHING to tighten it. Prices for parts and especially labor are very high here as well. Do yourself a favor and take your car somewhere else if you don't want awesome Bill ripping you off. read more

I needed tires that I could afford, and STS was the best deal I could find. They were polite and efficient - and I spent less than half of what I would have at the dealership, and that price included alignment AND a great warranty! I will be returning here! read more

I honestly wouldn't even give this place any stars. After my brother came home I could never be so upset with this place in my life. My brother went to get an oil change. He prepaid for his oil change and left and would come back and pick it up later when he got back he picked his car up and left. While driving his car sounded like it was about to die. He headed to Pepboys in Exton where they told him they never put a new oil filter on, never put oil in his car, and never even plugged the oil drip pan. If his engine seizes or has any problems because of this they will need to pay!!!! read more

I experienced very good service here twice. Chris is very professional, friendly, and honest. They have great prices and seem to get the job done efficiently. I would go here for any oil change, inspection, tire rotation, new tires, tire alignment, etc. Excellent business and managed very well by Chris. read more

Guess I should have read the reviews. 3 hours for inspection with 1 tire change and an alignment. I will not be back!!!!!!!!

I wont be going back to STS again. After being charged double retail for parts of lower quality I don't trust this shop any more. I think they did this to make up for the warranty work they had to perform for the first repair they did that failed on me. So yes, I will not return, cause its a trust thing! read more

I agree. Bill may me one of the rudest individuals I have ever encountered and my family gives him alot of buisness.I got my car back from them after getting my oil changed and it had a HUGE scrach in it. So bad that I needed a whole new door, and Bill tried to tell me that it was there before. read more