Your basic nightmare. Guy AILAM has had my property and been promising delivery for 25 days now. The property is sitting 250 miles away. He keeps renaming his scam. Now he calls his one man business "Roadrunner". He is out of VA. read more

DO NOT EVEN TRY TO DO BUSINESS WITH THIS "COMPANY". They are SCAMMERS! Do some deep research. Read all the bad reviews. BBB gave them an F rating for issues nonresolved. Guy Ailam is a scam artist. He's changed companies names, operates with a different license in each State and keeps doing bad things to good people. He is a egotistical, a narcissistic, a social pathological liar who constantly lies about delivery dates, saying that he does not know where the truck is and that you will receive your belongings "soon", "in a few days", "in a week". He truly enjoys the hardships he puts people through. He treats people like trash no matter what, but treats women even worse. I booked my move with American Moving Partners, which were no help with information and promised my delivery would take 7-14 days. I had no idea that Max Moving and Storage would be moving my furniture until the day of the move, needless to say what I was going to be put through this Summer. My move was from Virginia to California and the driver of the truck was arrested on his way in Texas, and it took more than 2 months for they to deliver mine and other people's belongings. They broke half of my brand new furniture and Guy Ailam did not even want to send in the claim form until I asked my broker to contact him to send me the form. I already reported him to almost every agency I could and I will keep reporting him until I receive the whole money back for all the damage and the money he owes me for the delayed shipment. He only wants to offer $700 for the damage, delay, and lies he put me through. Research Guy Ailam and you will find a bunch of scams throughout many years. Hope this guy is caught red handed and goes to prison someday. There are things you can do so he is reported to the right agencies. The more reports he gets, the better. They cannot make him pay for the damage and delayed shipment with a fair amount, but at least it will be on record what he has done to you and there will be investigators and investigations involved. He will not want his insurance to pay for anything because he wants to "take care of it" himself (meaning he does not want his cargo insurance to go up and will offer you the minimal amount for damages, delay, stress, pain and suffering). Still report it. Also keep everything on record. Call the victim hotline of fraudulent moving companies at 1-800-424-9071 or email  hotline@oig.dot.gov File a complaint with the BBB, file a complaint with the FMCSA (https://www.fmcsa.dot.gov), and if he tries to keep your stuff hostage in a storage unit (where he won't tell you the exact location of where it is), call the police. He will tell you that you need to pay more money to go get your stuff. That's another one of his lies. Insurance information for Max Moving and Storage LLC. Travelers Property Causality Company of America 1 Tower Square, 5GS Hartford, CT 06183 The policy number is : 5J321745 read more

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ABSOLUTELY DO NOT USE. It's really enraging that you cannot decide to book them or not. I used High Priority Movers, and they assigned me to Max Moving and Storage and they are TERRIBLE. They damaged multiple of my items and boxes, and Guy Ailam took LITERALLY 9 MONTHS to send me the money back after filing my claim for the damages. No joke. I moved in August 2018, and I received the money back end of April, beginning of May. It was insane. I am including all the damages to my furniture and boxes that for you to see. AVOID AT ALL COSTS! I want to highlight what Stephanie M. shared from August--which I wish I had seen myself before I hired them! Their experience with them is pretty much how mine went down: "DO NOT EVEN TRY TO DO BUSINESS WITH THIS "COMPANY". They are SCAMMERS! Do some deep research. Read all the bad reviews. BBB gave them an F rating for issues nonresolved. Guy Ailam is a scam artist. He's changed companies names, operates with a different license in each State and keeps doing bad things to good people. He is a egotistical, a narcissistic, a social pathological liar who constantly lies about delivery dates, saying that he does not know where the truck is and that you will receive your belongings "soon", "in a few days", "in a week". He truly enjoys the hardships he puts people through. He treats people like trash no matter what, but treats women even worse. I booked my move with American Moving Partners, which were no help with information and promised my delivery would take 7-14 days. I had no idea that Max Moving and Storage would be moving my furniture until the day of the move, needless to say what I was going to be put through this Summer. My move was from Virginia to California and the driver of the truck was arrested on his way in Texas, and it took more than 2 months for they to deliver mine and other people's belongings. They broke half of my brand new furniture and Guy Ailam did not even want to send in the claim form until I asked my broker to contact him to send me the form. I already reported him to almost every agency I could and I will keep reporting him until I receive the whole money back for all the damage and the money he owes me for the delayed shipment. He only wants to offer $700 for the damage, delay, and lies he put me through. Research Guy Ailam and you will find a bunch of scams throughout many years. Hope this guy is caught red handed and goes to prison someday. There are things you can do so he is reported to the right agencies. The more reports he gets, the better. They cannot make him pay for the damage and delayed shipment with a fair amount, but at least it will be on record what he has done to you and there will be investigators and investigations involved. He will not want his insurance to pay for anything because he wants to "take care of it" himself (meaning he does not want his cargo insurance to go up and will offer you the minimal amount for damages, delay, stress, pain and suffering). Still report it. Also keep everything on record. Call the victim hotline of fraudulent moving companies at 1-800-424-9071 or email hotline@oig.dot.gov File a complaint with the BBB, file a complaint with the FMCSA (fmcsa.dot.gov), and if he tries to keep your stuff hostage in a storage unit (where he won't tell you the exact location of where it is), call the police. He will tell you that you need to pay more money to go get your stuff. That's another one of his lies." Insurance information for Max Moving and Storage LLC. Travelers Property Causality Company of America 1 Tower Square, 5GS Hartford, CT 06183 The policy number is: 5J321745 FILE a report. WRITE bad reviews. They are really terrible. Avoid getting scammed by them! read more

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Worst experience of our lives!! They are horrible,horrible, horrible!! They broke and damaged most everything we had. Very rude an obnoxious!! We moved August 8, 2019 and Max still hasn't responded to our claim for damages read more

Upon delivery, half of my items are damaged, and a TV stand was found missing, later to be determined that it was destroyed and in pieces at the warehouse my goods we're held in. read more

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1. Large wooden desk delivered with severe crack through the top and underneath; clearly something fell on it and destroyed it beyond use 2. Small coffee table delivered with severe scratches on top 3. Narrow side table delivered with severe scratches on top 4. Gold & crystal goblet -- packed by movers and delivered completely shattered and beyond repair (this was a family heirloom that can't be replaced). All items packed by movers and labeled "fragile" were wrapped only in paper, with room to shift and knock against each other. On top of all this, the day our movers arrived was a rainy day (which, of course, is not their fault) but they did not bring anything to protect our items or our house from water and mud as they moved everything in; plus they decided to take their break during the one period of time when it wasn't raining. Just for good measure, I also witnessed them drop an item off the back of the truck and laugh about it. I don't like giving bad reviews but I want potential customers to know what they could be getting themselves into. read more

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I booked Max Moving and Storage several months in advance. I remained in contact with the owner, Guy during those months in preparation of the move. All required payments were made timely and everything was set or the move, so we thought. I lived in a secured condominium building which had elevators. All residents were required to reserve the freight elevator by paying a deposit and scheduling the move. On the days leading up the move, we were advised of the time that the move would take place (10am-12pm) so I paid the deposit and scheduled the move with the building management. The condo also required proof of insurance for the moving company to be provided and provided me with moving guidelines for the building to be provided to the moving company. I emailed the guidelines which included the time moving could take place (9am-5pm) and requested the insurance certificate to be sent. On the day of the move, I waited 5 hours before hearing from Guy and it was regarding a signature for the credit card we used to pay, not the move. At that time, (it was 3pm) I asked what time would the movers arrive. I was told that the previous move took a long time but that they'd be there in about an hour. I reminded him of the moving guidelines and that the move must be complete by 5pm otherwise I'd be charged a fee. Guy began to yell and scream that he wasn't paying a fee and that I should've told him about the time requirement for the building. He continued to yell and scream to the point that he hung up on me. I called him back and simply asked if and when they would arrive and told him that their lateness was unprofessional (it was 4pm and 6 hours late), he started yelling again and said that he would refund me my money and to find another mover. THE DAY OF THE MOVE! This story is only the tip of the iceberg with this nightmare as over a month later I received a random phone call from the owner (Guy). I answered, and after confirming that it was me that he was speaking with, he began to go off on me about the review that I posted on the moving website that referred me to him. I explained to him that I was only sharing my experience for consumer awareness. I told him that I didn't want anyone else to have to go through what I went through and besides, I was contacted to share my experience (before that, I hadn't). He then stated that he was going to sue me because of my review. I laughed at the threat and hung up. Max Moving is the most unprofessional, inefficient, questionably "insured", company I've EVER worked with. It's also not BBB accredited. Do your research and RUN!! I wish I had come across this article before doing business with this company. All the red flags were there. Hopefully it helps someone: http://www.moving.com/articles/promover/moving-scams.asp read more

BIGGEST NIGHTMARE OF MY LIFE, STAY FAR FAR AWAY. They came to get my furniture in North Carolina on June 4th, I didn't receive my things until August 28. I was without furniture and my clothes for that long so you can imagine the inconvenience it cost me. I constantly called and asked where my stuff was and they kept telling me it would be another few days. Few days turned into weeks, weeks turned into months. Supposedly the driver that picked up MY stuff got arrested in Texas. My stuff was in a storage unit for who knows how long. I don't know about you, but I wouldn't want some guy who has a hold of my possession to get arrested for who knows what. Guy Ailam is the owner and is very unprofessional. I am shocked he is still in business with all the horrible reviews he has. The guys who finally delivered my stuff said that the people who were handling my stuff looked like guys off the streets. I believe it. My furniture finally came and as you can imagine almost everything was damaged. I filled out a form and sent it to Guy. He told me it would take a couple weeks to process and I have repeatedly tried to get in contact with him and he will not respond. I have never been so inconvenience and so aggravated with a company until now. I have called the DOT and filed a complaint and have also contacted the BBB. Other reviews were not exaggerating it is probably one of the worst things I have experienced. read more

Worst experience. Aliam is very rude guy - keeps on increasing the price every time . I almost paid 700 $ extra. He lost my stuff and broken them. When're. We asks for a status of the shipment . He says I don't know . I wonder why AAA moving company is using him read more

I did not booked this company to do my move nor would I have ever considered them as an option for this move. I didn't even know who they were or who they were affiliated with until the day of pick up.They became involved in my cross country move via a broker. This company has been the furthest thing from professional since pick up. I was told by the broker that Max Moving and Storage VERY likely would be picking up our things on a Tuesday. Monday could be an option but I was told it was unlikely. If something changed I was told I would be contacted early in the morning. Well Monday comes and in the afternoon they call me saying that since it's such a small move it would be easier for them if they could come at 4:00. At the last minute we rearranged our schedule to allow for them to pick our things we had everything packed up anyway. I was told they would be at my residence at 4:30 they didn't show up till 5:51. When I texted them from the number they contacted me from and asked for an ETA I was told "the crew should be there any minute " 40 minutes passed I checked back in for an ETA , "Any minute now" 5:51 they arrived. I still have the text messages to prove this too just Incase anyone would like to dispute this. The actual movers were nice and got the job done quickly. Now drop off was the worst. First of all I could not get an estimated drop off date for weeks! I kept being told that it was a over 2,000 mile move and "they are working on it". In my option you shouldn't take on a cross country move of this distance if you don't have the manpower or trucks to pull it off. Customers pay good money for a service and they made it seem as though asking for updates was the equivalent of asking for a kidney. When it finally came time for drop off I was given a 4-7 pm delivery window and of course I get a call at 6:19 saying that the truck is too big for my drop off location. This was nonsense because we have a parking lot and multiple entrances that could accommodate the truck. The driver/ delivery person Asi became very rude and agitated. He literally told me come meet him somewhere and get my stuff or pay an extra 300 dollars for "shuttle service " via a smaller truck. He was already back on the highway and would not listen to me when I tried to explain to him how to get to the building. I then gave the phone to my husband because ASI was not going to continue to raise his voice and speak to me with such disrespect. When my husband tried to talk to him he hung up the phone. I then had to call the owner of the company and complained. He sided with his driver and told me to read my contract. I read my contract FYI and yes the roads are narrow, yes the streets are busy, but they chose to come during the middle of rush hour traffic and not even attempt to listen to me about how to best park to get to the building. We had to go in rush hour traffic at nearly 7pm to rent a Uhaul and pick up our belongings from these people because we refused to pay them another red cent. The owner did call back and apologize but the damage was already done. He said it was a "misunderstanding and cultural difference ". No sir, the problem was Asi had an attitude since he first contacted me the day before and was rude. No miscommunication or cultural misunderstanding! No one was rude to him, raised their voice or was unprofessional in anyway. When my husband went to meet him to collect our things he still did not have common decency to apologize for hanging up the phone and his overall rotten behavior. The whole situation reeks of a person who didn't want to be bothered with this move. Many boxes were partially open and several of them were crushed due to negligence and improper stacking during transportation. Items were damaged and clothing soiled with dirt and debris. Asi even stated to my husband that heavier boxes were placed on top of lighter ones and that's why some of them were crushed and that boxes should have been filled all the way to the top. You would think a "professional " moving company would know better but I guess not. read more

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First thing I did go through white glove van lines which is a broker, who contracted max moving and Storage. white does not give you the name of the actual moving company until after you paid, so after reading all of the reviews I had so much fear about Max Moving and Storage. To my surprise the it went way more smoothly than expected. I was schedule for a pick up of my stuff between 4pm &5Pm the driver call be first thing in the morning and even call be later that evening to let me know he they would be late as another job was longer than expected ( which was find I was not finish packing anyway). The driver ( I'm bad with names sry) was very efficient made sure all my valuable items were package properly and took a itemize inventory of everything. He did reassure me on some other questions I had as well, I'm telling you reading these reviews will have you scared AF. I have not gotten my stuff, they just picked it up yesterday 5/2/18 and it will take a couple of weeks to get to Vegas. Oh! did I mention this is a cross country move North Carolina to Las Vegas. So far I am please with Max moving and storage and I hope every other aspect of my move goes this well delivery and price adjustment I may have add additional items to my inventory. (you never know how much stuff you have until you move) I will update my review when I receive my delivery which I hope is sooner than later the floor is not for me. read more

I wish I'd seen the review by Rita H before last August. I was also impressed with the guys that showed up to load my household goods. And it ended there. It took over 2 months for my stuff to get from RIchmond, VA to northern California. When I unpacked I found evidence of mice in several boxes, and my coffee table was badly scraped. After waiting 2 months for my stuff, the owner told me he had to take payment of half due (he'd given me a discount already after one month,) and that I would be reimbursed the amount paid at delivery. It's been 2 months and now he tells me that he's trying to get me my refund but it's going to take time. He assured me before that I would get a full refund. read more

Definitely NOT!! I agree with all previous comments, particularly Chris V. Never, ever book a move with Max Moving and Storage. It took them two months to deliver my household goods and when it arrived, there were multiple pieces damaged, to include an antique dresser. Their attempts at repairing items were botched so that even a professional cannot restore them. In addition, Guy is very unwilling to compensate any more than the minimum. I'm amazed he is still in business. However, I must unwillingly admit that he did offer a generous reduction in CASH payment for the delay in delivery. I'd rather have had my goods on time and in good condition. read more

While I was pleased with the men who arrived to wrap and load our household items for a move from Virginia to California - it ended there. We did not contract directly with Max Moving - our contract was with American Moving and Storage Services, Fort Lauderdale, FL. - I guess, because it was never actually explained to me, that AMS subcontracted the pick up to Max Movng and Storage. I had been told the delivery in California would be between 7 and 14 days - but by law they had 21 days to make the delivery (business days, not calendar days - which really became an important point). Somehow between Richmond, Virginia and California, this company, or someone working for them - broke several pieces of furniture, which they had wrapped - and LOST three boxes - after numerous phone calls and emails regarding this - I was told to file for damages with the moving insurance company (which was a joke) and that the lost boxes would likely never be found. This company may be fine for a local one day move - but I would not use them for a cross country move. read more

Used this company for a major move across country...Maryland to Colorado. This was the worse mistake I ever made. Biggest mistake was the original company I hired to move me, after they got their deposit they then sublet my move to Max's without telling me until the day of my move. The move cost me twice the amount than what I was quoted...this was my mistake because I trusted them and I didn't read the small print more carefully. To male a long story short, the settlement on my house didn't go as planned because of the buyers and was eventually delayed almost a whole month, I was already in Colorado when I found this out so when the movers showed up and I didn't have their last payment in cash, tried to give them my credit card, they took my stuff away and wouldn't tell me where it was for almost a whole month. They were mad when they left and put my belongings in a storage facility. There was a lot of damage to my belongings, you could tell that they just pitched everything in and I also had items stolen. I'm assuming that they took some of my stuff as payment since I couldn't pay them in cash. I would never recommend this company to anyone. read more