I stumbled upon this nice shop next to the gym I go to. I was a walk in customer on a semi…read morerestricted time frame, so this was an unintended visit. At first I loved it! So many products and things to look at and check out. So much that I was a little overwhelmed at first, that I knew I had to come back to explore a little more and see what they had. I politely mentioned that I'd come back to check it out furthermore. I carried on with my day and came back about 2 hours later to continue exploring. I believe this store is built up of two brands, that's my guess anyway. So I went up to the woman who I assumed was the owner of the skincare products, her name was Sherry. At first she seemed nice but then I guess I scared her or something as she told me that she didn't like people exploring in her shop. At which I was a little stumbled, since I was a potential customer checking out something new. Either way, I must've intimidated her or something and I just left without finished my exploration. Not sure what to say, looks like they had some amazing products, but the customer service definitely wasn't there. I was hoping she'd give me a breakdown of her products since she made them herself, but unfortunately I was told that they don't like explorers and I made them feel uncomfortable. Maybe it was my LA Dodgers hat, who knows. Either way, it made me feel uncomfortable haha. No one has ever told me that before. But that's fine, hopefully it's just me and they're not like that to everyone. Although I'd like to say that there was another woman who helped me out, who's name I didn't catch but I believe she was part of the CBD side of things. She was very nice. I'd go talk to her for more info but I think the other lady would ask me to leave Bummer. Best of luck to you guys!

We stopped here on a road trip a few weeks ago and have been using these products daily - amazing…read morebenefits and changes already! THANK YOU LADIES!!

Super smart employees. They are so kind. Make an old lady feel loved, safe and cared about. They…read moreare so nice and always get me exactly what I'm looking for and take their time to explain everything. They are really the best. They have memorized what effects I like and can always get me something that is exactly what i am looking for I like which is really impressive to me.

The employees are very friendly and helpful. I love the owners they always give you all the time…read moreyou need in their beautiful store.

Honestly, this place was such a bummer. We went to Tokyo Starfish the day before and had a great…read moreexperience, but we decided to pop into Substance to compare. We were in the market for thc-infused lube and saw the perfect product, it was $36 and even had a sticker that said it would be $40 other places in town. We grabbed the lube, asked for a 25 mg limeade, and made our way to the register. We inquired if they had any first time discounts - of course not. It was far from the end of the world, considering they marketed themselves as affordable. We left the store and right as we entered our car learned that we had been given the lemonade instead, no biggie but not ideal. Then we made our way back to Tokyo Starfish. The vibes were immaculate compared to Substance. Here, we bought flower because we could actually see and smell the product, and then we stumbled across the exact same thc lube, for $24. What an absolute tragedy. Overall, the false advertisement, bad customer service, and unappealing display of products will prevent us from returning again. Tokyo Starfish has our business.

Sometimes you can get what you're looking for with ease, and other times the bin/shelf label says…read moreit's an indica and it's actually a full on sativa. Once you buy it, under false pretenses it's one thing (indica) when it's the opposite (sativa), you cannot return it. Ask to see the physical containers label of what you're interested in buying before buying it. Buyer beware. IN RESPONSE TO THE OWNERS COMMENT: This is the product that was purchased. The container clearly says sativa. The box that you have these Sitting in behind the glass window said "I" meaning indica. I am unclear how such a mistake could be made when this clearly says sativa right there on the front. In addition, I called the store once I got home and found out they sold this to me as something else and the entirely and the employee said yes, the label on the bin these sites in said Indica, and not sativa. And now I'm stuck with something I will not smoke. I do not want this crap. I would never buy this. Fix your store, and readdress your return policy. When it's the stores fault, or the employees fault directly like this time, you need to accept returns. This is extremely aggravating.

Hanna is absolutely amazing very friendly very helpful will come back thank you we appreciate youread more

this place has some great stuff! and good prices! when you come here, make sure you see Seth and…read morelexie, they will hook you up.

Who ever answered the phone on 11-11-2020 at approximately 2:12pm is a disgrace to your company…read more I'm a local cbd supplier for candy and more. Due to the nature of my experience with your incompetent employee I will never buy or sale anything with you guys.

This review is for the Bend location. I met the most informed person I've ever ran into on the…read moresubject of CBD...I was amazed by the amount of accurate information she shared with me...i forgot to get her name but my visit was in the early afternoon and the date was 12-11-18 on a Tuesday...bought some Charlettes Web full spectrum CBD tincture that really works, thank you!! I'm effectively treating symptoms of schizophrenia-- it stops the voices, where many pharmaceutical antipsychotics have failed! I was also impressed to learn that the actual growers making this wonderful product charge the same price for one bottle as I paid in this shop, so I can't get a better price elsewhere...I'll be back, thank you!

Been stopping here about once a week for a few years now. All the staff are awesome, and the prices…read moreare unbeatable. Shout out to Jay and the crew for being so badass!

Kara and alley are awesome and there customer service has made it to were I've made this my #1…read moreplace to go ..... thanks

The cashier Alexandra and manager Nora were pretty rude, caused some drama and were very unpleasant…read moreto be around. They need to work on their interactions. Disappointed in their behaviors which is a bummer since the male manager is amazing and so polite. I have been a regular at this place for years, I love it, but after this interaction and having them screw me over, I will definitely not be back, horrible manager !!!

Ok if you're a health nuts you'll love this store. They have all kinds of healthy foods, nothing,…read morewhen I say nothing I mean NOTHING that is not healthy, even the toothpaste and brushes are healthy, lol . I honestly can't live like this, I need some toxic material killing me but kudos to you for pressing through. I will say that the chocolate it definitely better so ok, we agree on some things. They also have a library of vitamins, anything you can imagine, they probably have it. They have hygiene products and female needs all organic and none toxic. Soooo anything healthy and organic they probably have it. Oh, and they also have fresh produce and frozen foods.

Soooooooo cheap (compared to cali anyways)…read more This was our first stop when we landed before hitting Mount bachelor and, wow, it was like going to Disneyland for the first time. Great variety and friendly service!

10/10 customer experience! Alec was welcoming, attentive, and shared great recommendations. Very…read moreaffordable and solid variety.