Very kind and helpful staff. Efficient and knowledgeable. I recommend them. The shop is clean as…read morewell

They fixed me up in plenty of time for my son's road trip and did an excellent job with the repair…read more I was told they were the best in town and I was not disappointed.

Our antique settee had springs protruding from the bottom and the upholstery fabric was picked and…read morehanging loose in several areas, thanks to our cat. Brick City Upholstery reattached the springs and installed the new upholstery fabric and trim we had chosen, completing the job in just two and a half days. They did a very nice job at a reasonable price, and we're very pleased with the result.

The sectional my sister hired this company to reupholster was originally mine. My review is solely…read morebased on what has happened after they dropped it off at my house. First off, the smell!!!! It smells like an ASHTRAY, like someone who chained smoked lounged on it for the entire time it was gone because I am Not a smoker and it definitely did not smell like that when they picked it up. My entire garage reeks of SMOKE!!!!! I tried several times calling to speak to the Owner, Ally and twice I spoke with her employees that said she stepped out and they would have her call me, which she never did! The other times I did try calling I was unable to leave a message because both mailboxes were full and the last number I called a woman did answer, "who is this??", to which I said I was trying to reach the owner... she hung up on me. Since I am unable to reach the Owner to discuss when she was going to pick up the sectional from my house to have it deodorized, because she has blocked my sister from being able to call, then I can only assume she is unwilling to right this wrong. As a Woman, Veteran Owned Small Business, this is extremely, extremely disappointing, especially since both my sister and I are both Veterans as well. I give their customer service 1 star, because at least I was able to speak with 2 employees whom were both very pleasant, quality of work, I give 1 star only because at least they actually reupholstered the sectional, but the workmanship was subpar as they were supposed to add more stuffing to the cushions and you can see some are fuller than others and then it's the smell, as a non smoker, I'm sorry, I cannot get past the smell! I would NOT recommend this business to anyone. Take your business elsewhere and please do not trust Brick City Upholstery with your personal property. My sister will be posting her own separate review on her full experience from start to finish.

Called the shop and the owner says he is elderly and unable to do the work anymore. Sounds like a…read morenice gentleman! Sorry to hear this news!

---The Problem---- I…read morehad bought this lovely Broyhill sectional at a furniture dealer in April. Well late last month, I noticed some of the seams starting to split. Being that it was a floor model, there was nothing Broyhill would do. Stressed out, I took to the internet searching for upholstery repair shops. Thing is I had to have someone make a house call since our sectional is really wide and we live on the third floor with narrow stairwells. Needless, to say no one in Hopkinsville would make a house call. ---Cue Macken's Upholstery---- I called Macken's hoping they would save my sectional. The lovely shop owner took about a hour out of his day to drive to Hopkinsville to service my sectional! Mind you he doesn't do house calls, the last one he did was 6 months ago. Watching him sew was so interesting, the man has been doing it for 50 years. You can't get any more skilled than that. I was so pleased with him coming out, I would have paid anything (ok, not anymore than the price of the sectional) for him to sew up those busted seams. It surprisingly wasn't much and the work was top notch! You can't even tell that it's been repaired. ---What I've learned------ I will never buy anything Broyhill again. I will also call Macken's when I need upholstery work done and recommend him to everyone!

Ben & his crew did an awesome job on my F250 Katzkin install with heating & cooling. I would…read moredefinitely use this shop again. Quality work, easy & fast communication, very accommodating.

Came in to get my interior replaced and new clips for panels Due to them being removed to replace…read morethe interior. They replaced the interior but refused to order the clips and now we have panels that are not staying in place. I called and Ben refused to honor what I payed for and was very rude. The clips are roughly $40-$60 and his front office staff agreed it was on my receipt and quote, but somehow he refused. Don't patronize this establishment. He was already in court dealing with another unsatisfied customer due to the same issue.

This shop is amazing! The quality of the work done is exceptional...the turn around is the best…read moreI've ever experienced...and the owner is one talented lady who knows exactly what she's doing...a true crafsWOMAN!!! This is the only place I will ever take my upholstery projects...this lady running DJs KNOWS what she's doing... and is a perfectionist to boot!

What a miserable attitude the lady up front has. I called…read moreto get a quote for a side bolster on a 2004 Mach 1 Mustang. I was told , but the same lady, to bring the seat in to get the quote. I felt like she could've told me over the phone. I took the seat out and brought it there. Before she ever saw it she told me that leather was around $4 a square inch. Then she took a quick look and said around $400 due to the cost of leather. I told her that I was debating on getting a factory replica interior from another source and that it was about $1200 for the front seats and $1700 for the whole interior. She went on in an insulting voice an a said sarcastically "It won't look like factory". I said it would be fine and she said "I've been doing this for 30 years and I'm telling you it won't look right". I replied "I've been doing this longer. Overpriced and RUDE!!!

I called Jim to put in a new headliner for my 2001Chevy Silverado pick up.He was on time and…read moreinstantly said the my headliner I had replace in 2017 wasn't the right color and was installed improperly. He then showed 3 different rolls of the correct material I can from.He recommended this better quality material and I went with his professional opinion and boy was he correct.It matched the rest of the inside of the interior perfectly.As I watched him work he would explain all the steps on putting the new headliner in.He was friendly honest and very professional. I would highly recommend Bigs Autoheadliner.You will be very satisfied with Jim''s work.

I have a 2006 Mercury Mountaineer (very low milage/secondary vehicle) on which the headliner was…read more"sagging" in several places due to age. Spray adhesive (3M Headliner and Fabric Adhesive/@Amazon) didn't solve the issue because the foam the headliner was attached to continued to crumble. So I did an online search and one of the companies I found was "Bigs Mobile Headliners." I liked the idea that they came to your location and did the work rather than me having to take my vehicle to some other location and leave it. I phoned Bigs and spoke to Jim Lucas and made an appointment for him to come to my house and do the repair/re-cover. Jim came out and none of the (dozens) of fabrics he had on hand were an exact match (one was close, but not exact). Using a fabric sample card, Jim found an exact match and ordered the material. Jim texted me a couple of times to keep me apprised of the progress on the arrival of the material (it was fast). Two days after the original appointment Jim phoned me and gave me a time he could arrive to do the repair. He arrived on time and completed the job in about two hours. The headliner now looks "factory new" (better). The fabric Jim used appears to be of better quality than the original. Jim does need access to A/C power to run his "glue gun" compressor. Interestingly, the price Jim quoted me was the lowest bid I got. It is unusual for "low bid" and "high quality work" to go hand-in-hand. But with Jim, it did. I was completely satisfied with the quality of the work Jim did and would highly recommend him. Oh, and Jim is very personable and cleaned up all of the fabric scraps in my driveway where he worked. When he left, you could even tell he'd been here.

Brenda did an amazing job recovering our workout bench, new color combination really looks good…read more Thank you so much for the quick turnaround.

Highly recommended I had my seat in my F 150 re-filled and…read moreupholstered. Super friendly and a first class job done in a very timely manner .