I started my membership here around New Years, prior to the Covid outbreak.
Today I made my first trip back to the gym since it's reopened and I really couldn't be more disappointed.
1. Machines weren't spaced out at all to a lot for social distancing.
2. An employee checked my temperature at the door and went over the rules with me, but then proceeded to work out himself with no one monitoring the entrance. Nobody was going around cleaning machines -- it was complete honor system. Once the employee finished his work out, he left and nobody was watching the gym at all.
3. They couldn't even be bothered to add more wipe stations so that you don't have to walk half way across the gym to get and throw out a hand wipe. No new wipe stations, no new garbage cans to dispose of them. This encourages you to walk past other gym members.
4. Since nobody was enforcing masks, people regularly had them off. The employee told me you can have it off when lifting or doing cardio, but people were forgetting to put them back on and their cramped layout and lack of wipe stations/disposal bins encouraged people to get close to one another.
5. No signs on the walls about masks, no markers on the floor.
6. While on a cardio machine, I had a guy like 4 feet away from me on an adjacent machine not wearing a mask because he was working out.
7. When I came in, they told me that they purchased hand sanitizer. They pretty much bought 3 big push bottles of hand sanitizer, but they couldn't even be bothered to space them out on opposite sides of the gym. 2 of the 3 were on the counter at the entryway and the other one was by the Cardio equipment -- again ensuring that you have to walk past people to sanitize your hands.
The only things that they've done that are positive:
They closed the locker rooms with the exception of being able to use the bathrooms and told guests not to use the water fountains.
They had the employee check my temperature, but since he was off working out himself it was easy for people to sneak by (also since he left early).
I called the mainline from the parking lot and expressed my concerns and the guy on the phone was nice enough and told me that if I didn't feel safe I could suspend my membership for 6 months, which he said that he would do for me. He told me that they were going to get signs and filters etc next week. But, truth be told, that just made me angry because they obviously weren't ready to reopen and did anyway. I can't believe this was the best they could come up with after having 3 months to think about how to safely reopen.
I told them that I would monitor their Facebook page and may come back when they've made positive changes, but upon thinking about it more, it really angered me how lightly they are taking customer safety. With about $500 they could have gone from 1 out of 10 in terms of Covid safety to at least a 4-10. It's either laziness, incompetence or apathy. I intend on looking for a new gym this weekend that's taking proper safety measures. read more