Grateful to the agent and her recommendations to adjust a proposal to my specific needsread more

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage that may best fit your needs. Serving the Gurnee, IL area since 2021, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Brian and Bill have been great to work with! I recently switched to State Farm from Allstate and…read morecouldn't be happier!

We saved hundreds of dollars a month when switching to State Farm. Bill and Brian are great and…read moremade the process very smooth. They are very welcoming and answered all of my questions. I know I am good hands with them.

Unable to get a return phone call. When you want to sign up for insurance, responsive. Other than…read morethe birthday email, generically generated, haven't heard from him in 7+ years. Look elsewhere for your insurance needs. The women answering phones are in a tough spot.

no stars given!!!!! i don't want to give them 1 star! the…read morecustomer service here is less than poor! if you want to be valued as a customer take your business somewhere else! these ladies are rude, they laugh and talk terrible about customers when they think the customer is on hold. you will not get an answer when calling them they say someone will call you back but never will. then disconnect you when u ask to hold. don't spend your money here!

I have probably worked with 4-5 different agents and they are all great. Very helpful over the…read morephone and email. No matter who I talk to, I know I am in good hands.

I was in an automobile accident with somebody insured by geico in June of 2025. As a result of my…read moreinjuries I accepted a settlement amount of money and an additional set aside amount of money was agreed upon for any services rendered to help with pain ($8000). The way the amount was explained was I receive a service, send in the receipt and get reimbursed. I was only able to use $300 of the set aside amount because it was only available for 90 days and it took more then 60 days to receive reimbursement. Despite my following up several times and constantly being dismissed. I am seeking the remaining set aside amount as a form of payment so I can continue to work through the pain from the accident.

I've been with Jack Martin for about 15 years now. Back in 22 I had a car that I called in and put…read morestorage on the car. Couple months later I get my bill for the price of full coverage. No big deal hey I've been with them for so long. Early January I call and put my car on storage for the winter. Just got a bill for full coverage again! Tried to call the office and kept getting "Jack is in a meeting". Called to have my policy's switched over to another agent but told the lady on the phone I wanted to talk to Jack first. That was at 9:45. I receive a call from the office at 3pm that Jack is still in meetings and we already transferred your stuff over to the new office. Mentioned that I specifically asked to speak with him before transferring my stuff and clearly they did not listen. Do not waist your time with this agent as he does not care about customer service

Jack and his team have served our family well for over 25 years. Responsive, knowledgeable, and…read moretristworthy!

Great insurance agency! They work as an intermediary for the actually company who provides the…read moreinsurance, and Genie has been marvelous taking care of things on my behalf. A great experience for me with home and auto insurance!

If you want an honest, ethical, and fair person to work with, definitely contact Tomei Insurance…read more Joe and his staff been at this location for the past 30 years, and he has been in the business for the past 53 years. Not only am I a client, but I refer everyone of my clients to him for all of their needs. Joe and his staff have not and will not disappoint. This is also a family run operation. I personally like to work with locally ownd small businesses over the corporate monstrosities. Give them a shout when you are looking for an insurance provider that will look out for your best interests!

They have been nothing but difficult to work with. I've tried to cancel my account for days I was…read moretold it was finally cancelled yesterday (when the 800 # told me they would back date my cancel to the day I requested! 11/5). Now they don't know when I'll get my prorated refund for my unused premiums. They have been nothing but a headache since the day I signed up! Beware if you won't settle for paying their high rates they'll take their sweet time to refund your money. God forbid if you even actually need to file a claim! Unprofessional and rude.

i had an accident on january 2 with a state farm customer. i have not heard from them on anything…read more the adjuster was supposed to collect data and do a site evaluation. nothing, nothing, nothing!! it's been almost six weeks and nobody knows anything. state farm is like a bad neighbor, period. don't ever do business with them and definitely don't insure your car through them!! worthless!

This local office has one of the best ! Extremely happy with my insurance options that were…read morepresented to me and my agent made the whole transition easy and saved me from over paying . I actually felt like a customer they asked me 100 questions to make sure I'm getting the coverage needed . I highly recommend this office as well as Braulio Valladares. Keep up the great work !

From the owner: At Braulio Valladares Insurance, we offer insurance options and financial information to provide…read moresecurity and assurance. Committed to serving our community, we assist individuals in recovering from losses and securing their financial future. We prioritize efficient service through the use of technology while maintaining personal relationships. Visit us for close and personalized service. License #: IL-17713072, WI-17713072