Absolutely loved living here! Great amenities, leasing…read moreagents are amazing, and the units themselves are luxury and all brand new appliances. 100% recommend.

I no longer live here but this review could be helpful to those who are apartment hunting…read more Pros: - because of the thicker flooring and tall ceilings, I rarely heard my upstairs neighbors - no carpet - secured lockers for deliveries Cons: - management did not properly handle an issue I was having with my specific unit so beware - secured access garage gate was always broken - very limited visitor parking - 1 elevator to access the ground floor - basic amenities compared to other luxury apartments

The amenities are seriously amazing. There's a gorgeous resort-style pool, a fantastic fitness…read morecenter, and a beautifully landscaped courtyard that's perfect for relaxing after a busy day. The apartments are spacious, modern, and really well designed, balancing comfort and style perfectly. What really makes Alexan River Oaks stand out is the location. It's right in the heart of River Oaks, so you're just a short walk away from high-end shopping, famous museums, and some of the best restaurants in Houston. The convenience of having everything so close is unbeatable. I also have to give a shout-out to Mark, the property's assistant manager. Mark was absolutely wonderful throughout the whole process--so professional, knowledgeable, and genuinely caring. Mark's great service really showed how committed this apartment community is to providing an exceptional living experience. Mark definitely deserves a raise and is a big reason why I chose to live at the Alexan in the first place. Overall, I love the Alexan, the amenities are fantastic, and it's very quiet and peaceful. Thank you again to Mark for continuing to go above and beyond for all of us.

I've been here a year and just renewed my lease, 100% because of the new property manager and her…read moreteam. Kianna (who came in end of 2024) is a game-changer for the property. She actually enforces the lease so everyone's held accountable, stays on top of improvements (this summer all the pool furniture was replaced or refreshed), and throws resident events that make it feel like a real community instead of "just" an apartment complex.

This place keeps getting better and better! They now have 24/7 security, an awesome vending machine…read morewith everything you might need in a pinch (toilet paper, trash bags). They also have an app that lets you purchase cleaning or dog walking services and they will let the service people into your apartment for you so you don't have to worry. Can't recommend enough! They still honor the referral fee of $1500, I'll split it with you! Mention me on your walk through and email me at sasauerhage@gmail.com to make it happen!

Beware! They will scam you on your move out! I recommended my friend live here before they sent me…read morethis bill and they tried to do the same to her when she moved out. We both used push pins in our walls and didn't have ANY carpet stains, and deep cleaned.m before our move out. Complete BS it's actually laughable how there is a pattern in the bullcrap charges, they are just trying to get $$ The only good part about this place is the maintenance team! Anytime I needed something fixed they would come same day!

The building is not without its problems, but the maintenance team really is top notch, and this…read morereview is solely for them. I noticed the automatic lock on my apartment door was not unlocking when a friend was unable to enter using the code I provided. I am currently of very limited mobility due to an acute injury but was able to submit a maintenance request through the app. The maintenance guys showed up within 30 minutes and had the lock fixed in 10 minutes following their arrival without me ever having to leave my bed. Efficient, professional, friendly service. Kudos to them.

This building is still a complete nightmare. The gate has been broken for almost a month now and…read moremultiple vehicles including mine have been stolen.. The management team could care less and did not even notify the other residents of the ongoing thefts happening here. They truly don't care about the residents... Let's also not forget residents being SHOT at while walking their dogs.... Yes that's right... being shot at!!! You would think this would concern the management team but as expected they could care less. We have absolutely no security in this building other than the off duty cop who just parks his car in the garage as if that's a deterrent..... which it is not! My car was stolen from the same row the cop had his car parked. Made absolutely no difference. Let's also not forget the homeless still sleep around the building and use the side of the building to shower.... If safety is important to you, this is not the building for you.

I had a GREAT experience. Samantha Valenzuela was a great help and was excellent at communicating…read more Professionalism 10/10 I recommend to anyone looking for an apartment.

Review: I had a…read morereally good experience at the property with Samantha & the rest of the team. I had some concerns & questions about the community but they were answered very thoroughly & honestly.

I really do like my apartment and the people in the leasing office are genuinely nice. But the way…read moremanagement has handled security issues has been frustrating and unacceptable. My $600 bike was stolen--while locked--from the bike rack inside a locked parking garage that supposedly has 24-hour security. I've asked multiple times for the security footage and have been completely ignored. They won't show it to me and they've done nothing to make it right. Instead, they spent thousands of dollars installing a cage around the bike racks after my bike was stolen, clearly acknowledging there's a problem--but they've never offered to compensate me or even acknowledge that my bike being stolen matters. On top of that, my unit used to be the show unit, so random people constantly steal my assigned parking spot. I've been understanding and haven't towed anyone, but when I park in a different spot that doesn't block anyone, they threaten to ticket me. Meanwhile, I've had five Amazon packages stolen, and after six months I still don't have access to an Amazon locker. It seems like they only enforce rules when it's convenient for them, not when it comes to actually protecting residents or their property. If I'm paying premium rent, I expect more than silence and inaction when my things are stolen inside what's supposed to be a secure facility. I didn't move here to worry about everything I own getting stolen while management shrugs.

RUN!! The building is unsafe and there are numerous car thefts out of the "supposedly" secure and…read moregated parking garage, including my own vehicle! Tires and other parts are also stolen off of vehicles in the parking garage. There is one security person, and there have been 3-4 different ones, and they all just spend the night on their cell phones, not paying attention to anything going on! Many of these thefts could've been prevented if they were doing their job! The building always stinks of marijuana, cigarette smoke, garbage, dog urine and excrement!! The cleaning staff just spray very potent fragrances around the hallways and elevators that sting your nose and eyes just to give the "appearance" that it smells clean when it's really not! I've caught them many times just spraying aerosol crap into the air! On top of that, many complaints are not taken seriously or dealt with. They tell you they handled an issue or spoke to another tenant about something when they never actually did. The building is old and the walls, floors and ceilings are thin and not insulated, so you hear every noise from the tenants on either side of you or above or below, especially washing machines and dryers that are ancient, along with other outdated filthy appliances. I had to buy my own showerhead because they had a cheap plastic piece of crap showerhead that water just trickled out of. The dishwasher is so old and so loud that you have to turn the volume up to the highest it can go on your TV or music in order to hear it or turn it on when you know you're going to be out for an hour or so so you don't have to listen to it. No matter where you live in the building, you can also hear vehicles going in and out of the parking garage at all hours of the day and night. Outside on the grounds of the apartment, there is garbage everywhere! I've never seen so much litter in my life, not even in New York City! There are also many homeless people living just around the corner under the highway (I-10). Some of them are harmless, but others are violent and carry knives and try to approach you if you're walking ,even with other people around! Not safe! High crime!! Filthy!!! Noisy!!!! Renting here was the biggest mistake of my life! Don't you make the same mistake!!!

Waterwall Place was once a truly luxurious building and one of the premier places to live in…read moreHouston. Unfortunately, over the past three years, the quality of management and the overall condition of the property have declined significantly. The current management team appears disconnected from the day-to-day realities of the building. Residents' concerns are often overlooked, and basic property standards that once made this community exceptional are no longer being maintained. The physical condition of the property has deteriorated noticeably. The pool area is frequently in poor condition, the hallways are uncomfortably hot during the summer and cold during the winter, and many of the common areas show clear signs of neglect. The trash room is often overflowing and cluttered, creating an unpleasant experience for residents. One recent example highlights the lack of oversight. For the past two weekends, several families, including ours, wanted to enjoy the pool with our children. However, a group of guests repeatedly occupied the area, bringing glass beer and wine bottles into and around the pool, playing loud music, using inappropriate language, and even playing football in the water. Multiple families appeared uncomfortable and left the area. Despite this ongoing situation, there seemed to be little to no management presence or enforcement of community rules. It is disappointing to see what has happened to a property that was once known for its luxury, professionalism, and attention to detail. Many long-term residents have witnessed a steady decline in standards, cleanliness, and overall resident experience. We hope Greystar take these concerns seriously and take immediate steps to restore the quality, maintenance, and management standards that originally made Waterwall Place such a desirable community.

I enjoy the water scenery in the city! Pretty refreshing feeling near the water wall! :)…read moreYou can take a nice photo around here! Highly recommended

Valet will drive your car around for a joyride. Bad experience living here. Rude concierge and…read moreteam. Bad management

I would never move to a building that belongs to the same management company. Do not recommend it…read moreat all. Terrible experience, lack of empathy and communication. I filled out all of my paperwork to move in mentioning my emotional support animal, I showed them the ID for move in, they said that was ok and no pet fee or rent was due for my animal. 6 months later, they charge me on my monthly bill for a $500 fee out of nowhere. They required me to fill out a medical form in order to get a refund on that 6 months later. I just paid the fee to avoid late fees or future issues. I also got pregnant during my stay at crimson, needed to move out to a different space because of my condition during pregnancy and to be closer to my family. There were people interested in my unit, main office never helped with any of this. I moved out two months ago, the apartment has been empty, and they didn't let anyone move in until my lease ended, I have emails from them mentioning how someone wanted to move in earlier, but they still didn't let them. I ended up getting my emotional support documentation signed by my doctor at the beginning of this month and sent it to them, they still haven't processed the refund on my account, the late fees are running, I've talked to many people at the customer service because the management of the building sent me to talk to them (for no reason) and I'm just a pregnant woman, 39 weeks, not working, and just wanting for them to remove the late fees and apply the fee to my may bill, so I can pay. I even wanted to sell my fence to my neighbor and they told him it was better to get a new one. Cero empathy from this place, it is like you're dealing with robots.