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    Maya Krasikova, LCPC

    1.0 (3 reviews)
    Closed 9:00 am - 8:00 pm

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    Symetria - Des Plaines Outpatient Rehab & Suboxone Clinic

    Symetria - Des Plaines Outpatient Rehab & Suboxone Clinic

    4.0(4 reviews)
    0.3 mi

    I am extremely disappointed with my experience at Symetria. Before I ever started treatment, I was…read moretold over the phone that with my insurance my costs should be around $60 per month. Instead, I later found out they were billing my insurance approximately $750 PER DAY (and yes, they will force you to go in everyday for your meds in the beginning) for visits that consisted of little more than coming in and receiving my Suboxone at a window. According to my Blue Cross Blue Shield account, the first four days alone were already nearly $3,000 in charges, and there are still additional days marked as "in process," and Lord only knows what those days are going to be costing. My guess is 750 dollars again. Sickening. For context, with my prescription plan, my Suboxone would typically be a $10 copay for a 30-day supply if prescribed through a regular doctor and filled at a pharmacy. Instead, I was placed into a system where I was required to come in repeatedly just to pick up medication at a window, while each visit was billed at hundreds of dollars. I was initially told I would only need to come in for the first seven days. When those seven days were coming to an end they informed me I would have to continue coming in three days a week for another three weeks just to receive my medication. Each of these visits was being billed at around $750, despite the fact that I was simply showing up to a window to get medication that could otherwise be managed through a standard pharmacy prescription. Talk about scam! During my entire time there, I saw a doctor over Zoom ONE TIME and met with a drug and alcohol counselor ONE TIME for intake and a treatment plan. Blood was drawn, and I was given lab results that were never adequately reviewed or explained to me. Additionally, most of the blood work results I received were marked "test not performed -- specimen past stability," meaning they were not actually completed or were unusable, and I was never given a clear explanation as to why or what that meant for my care. What I find most disturbing is the amount being charged to insurance compared to the actual care provided. The vast majority of my visits involved no physician interaction, no counseling, and no meaningful treatment beyond walking up to a window for medication. Yet, hundreds and hundreds of dollars per visit were being billed. It felt less like patient-centered care and more like a system designed to maximize billing. Patients seeking help for addiction are vulnerable and deserve transparent pricing and ethical treatment. My experience left me feeling misled about costs and pressured into unnecessary in-person visits simply to access medication. I cannot recommend Symetria based on my experience.

    The staff is wonderful!! Everyone helped explain every part of the process so my family & I felt…read moresafe and secure. Highly recommend!

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    Symetria - Des Plaines Outpatient Rehab & Suboxone Clinic
    Symetria - Des Plaines Outpatient Rehab & Suboxone Clinic
    Symetria - Des Plaines Outpatient Rehab & Suboxone Clinic

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    Susan L. Bank, MD

    Susan L. Bank, MD

    4.3(22 reviews)
    1.1 mi

    I have been a patient of Dr Bank for over 20 years. I did not trust Psychiatrists initially, but…read moreher approach to listening to your problems, and how to best treat them medically and medicinally have been fantastic. I look at how I was when I started seeing her and how they are now is like night and day. Would highly recommend her to anyone needing help with mental health issues that may also require medicinal intervention (though not exclusively so).

    Susan and I have been in the trenches together with my mental health over the past ten years…read more Through her medical wizardry, she has brought me back from the brink of suicide and insanity on multiple occasions. I'm a graduate of Northwestern University and was distraught over my outcomes with other psychiatrists. I felt like I didn't suffer through that school to be on disability. Susan is a breath of fresh air. While she isn't in-network with any insurance company, her prices are reasonable (she's worth every penny), and she will work with your insurance on things like getting your prescriptions covered, provide you with documentation if you have out-of-network coverage, and fill out any sort of job-related paperwork that may be needed. I think it's saying something that she keeps her patient population functioning so well that they can continue to see her, even in the rough times. Unlike so many other psychiatrists, to the best of my knowledge Susan doesn't have patients in long-term care facilities, nursing homes, or regularly in an inpatient setting. We're all contributing members of society and she keeps us that way. As psych patients, I believe that's the most we can ask for: to be indistinguishable from people without mental illness. Susan ensures just that. If there's one thing you should spend a little extra on, it's your health. Take my word for it. Make your mental health a priority with Susan Bank. You'll be happy you did!

    Maya Krasikova, LCPC - c_and_mh - Updated July 2026

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