I'm not only mortified by my experience but devastated, going as far as to say traumatized. She was…read moreincredibly insensitive. I am disabled and I'm morning my able body. she insisted that I'm just going to get better, that I just needed to exercise. She called herself an LGBTQ ally, emphasizing that she was not a member, then insisted on giving me 30 full minutes of unsolicited advice about MY body and gender identity. Telling me how I feel. I told her she was wrong about her remarks and she blamed my disability for my gender identity. I have never met anyone you has made such bold and incorrect statements about me, let alone a mental health "professional." Furthermore. She opted to inform me that I was "untreatable" and people with my condition are incapable of growth and change. She got an attitude and abruptly ended our session. I am not only disheartened but unmotivated to pursue further therapy for the time being.

The biggest red flag I had with Maya was when she told me "if I was gay, then she probably wouldn't…read morebe able to help me" Then she discloses she sees LGBT couples for relationship issues. It's not hard to be upfront. N insurance money shouldn't rule people like this. If I could give 0 stars I would.

I am extremely disappointed with my experience at Symetria. Before I ever started treatment, I was…read moretold over the phone that with my insurance my costs should be around $60 per month. Instead, I later found out they were billing my insurance approximately $750 PER DAY (and yes, they will force you to go in everyday for your meds in the beginning) for visits that consisted of little more than coming in and receiving my Suboxone at a window. According to my Blue Cross Blue Shield account, the first four days alone were already nearly $3,000 in charges, and there are still additional days marked as "in process," and Lord only knows what those days are going to be costing. My guess is 750 dollars again. Sickening. For context, with my prescription plan, my Suboxone would typically be a $10 copay for a 30-day supply if prescribed through a regular doctor and filled at a pharmacy. Instead, I was placed into a system where I was required to come in repeatedly just to pick up medication at a window, while each visit was billed at hundreds of dollars. I was initially told I would only need to come in for the first seven days. When those seven days were coming to an end they informed me I would have to continue coming in three days a week for another three weeks just to receive my medication. Each of these visits was being billed at around $750, despite the fact that I was simply showing up to a window to get medication that could otherwise be managed through a standard pharmacy prescription. Talk about scam! During my entire time there, I saw a doctor over Zoom ONE TIME and met with a drug and alcohol counselor ONE TIME for intake and a treatment plan. Blood was drawn, and I was given lab results that were never adequately reviewed or explained to me. Additionally, most of the blood work results I received were marked "test not performed -- specimen past stability," meaning they were not actually completed or were unusable, and I was never given a clear explanation as to why or what that meant for my care. What I find most disturbing is the amount being charged to insurance compared to the actual care provided. The vast majority of my visits involved no physician interaction, no counseling, and no meaningful treatment beyond walking up to a window for medication. Yet, hundreds and hundreds of dollars per visit were being billed. It felt less like patient-centered care and more like a system designed to maximize billing. Patients seeking help for addiction are vulnerable and deserve transparent pricing and ethical treatment. My experience left me feeling misled about costs and pressured into unnecessary in-person visits simply to access medication. I cannot recommend Symetria based on my experience.

The staff is wonderful!! Everyone helped explain every part of the process so my family & I felt…read moresafe and secure. Highly recommend!

Dr. Bank has been my doctor for many years. She is the BEST! Thanks to her I have been able to…read moremanage my Tourette's and my depression. These together are very hard to treat and I have been to many doctors who tried everything they knew but to no avail, in fact at times either one of the conditions was exacerbated. There have been a few times when I was in foreign countries and needed some immediate help and she has always been available, even one time when she was on vacation. I know that she is well regarded in the medical and is very well educated about new protocols . She has also significantly helped me accept my daughter's heroin related death. I always feel comfortable in the reception and office area. The receptionist has always been warm and professional. She has been DILIGENT about sending me phone reminders about appointments. I have recommended Dr. Bank to several people, all of whom have been very happy. I don't know what I would do without her.

I have been a patient of Dr Bank for over 20 years. I did not trust Psychiatrists initially, but…read moreher approach to listening to your problems, and how to best treat them medically and medicinally have been fantastic. I look at how I was when I started seeing her and how they are now is like night and day. Would highly recommend her to anyone needing help with mental health issues that may also require medicinal intervention (though not exclusively so).

The nurse was very dismissive towards me and disrespected me to the most elevated degree. But when…read moreI got the next nurse called Zenia, she truly made my night wonderful again. I will never forget her, she should get a raise.

Outstanding level of care from a compassionate staff of professionals who go above and beyond to…read moreprovide patients with every resource possible to overcome serious life challenges. They never stop caring and the help they've given our son has been nothing short of extraordinary. Special kudos to Denise L. and Mallory B.

It's a good place to get help and support. They are professional and have a strict policies that…read moreare diligently followed. Jori, Agnus and company are there to help and as long as you are doing the net right thing it's easy to stay in good graces. This place helped me out a lot over the years and I'm getting ready to leave them but in hindsight I do believe they saved my life. Thank you Family Guidance.

It's not the easiest clinic to work with but it's also the CHEAPEST. It's state run so they have to…read morejump thru stupid hoops other clinics don't. But the guy that wrote the other review doesn't know what he's talking about. This clinic doesn't treat patients with suboxone like the other guy says. They DONT keep you at a low dose.. they start you at a low dose and you can ask them to go up as many times as you need. They just don't want to give you a bigger dose than you need. I've been there for over 6 years now.. I've been clean the whole time and now only show up once a month with a dose that suits me great

I have been on a wait list for Victim Services and Trauma counselling for 13 MONTHS with Family…read moreServices of the North Shore. My ex-boyfriend violently assaulted me on several occasions and verbally, mentally, and emotionally abused me for four years. I have a package near completion to give to the VPD, but am utterly traumatized by the abuse I suffered. And now I have suffered a relapse of Fibromyalgia from a lack of emotional support. My health is a mess because I have waited so long. They do not offer the services that they say they do! I am devastated. I feel as though I have been victimized again, by Family Services of the North Shore. Clearly, my wellbeing is unimportant to them. Meanwhile, my ex-boyfriend, a psychopath is likely scouting out new victims to abuse and con. He abused and assaulted almost all of his exes. He needs to be held accountable and I need to recover. THIRTEEN MONTHS OF WAITING for help is unacceptable!

after our therapist left us with any warning or transition, the office acted as if we could…read morecontinue with a different therapist without impact. They shared that they do not have a policy for therapists leaving the practice. I would not trust them with the care of anyone in my family because they seem to think that the relationship built with the therapist is not important.