It's a shame that this place has only 3 stars. Often places that offer a service get judged harshly…read moreon reviews. I have used this place occasionally to get a Covid test over the last couple years. My review will be primarily on Covid testing there since that's all I've done If you are planning on coming here for a Covid test READ the website! More than once have I overheard an unhappy person finding out that they have to pay $150 for their test at the counter. If their website wasn't clear before, there are now at least three different places throughout the process of making an appointment online that indicate whether or not your test will be covered. I've shown up both with and without an appointment. If you don't have an appointment, wait time kind of depends on time of day and time of year(around the holidays is busier). Each time I've visited I felt the visit went smooth and my visit was as pleasant as getting swabbed could be.

Horrible experience, I would not recommend going here. The on-call doctor Catherine Loomis failed…read moreto send my urgent prescriptions or send me the discharge summary, forcing me to seek duplicate urgent care elsewhere. I tried calling multiple times to speak with a supervisor about this issue and have not received a call back. Extremely medically neglectful emergency service and terrible customer service.

I consider myself so lucky to have Dr. Goldman as my PCP. The entire staff at NWH at Colpitts is…read morewonderful, caring and concerned. They work together as a team, which is something you don't see very often. I have been going there for quite a while, and everyone there, at one point or another, has gone above and beyond to help me. Vicky, Dr. Goldman's assistant, is marvelous. She is always so pleasant and personable. Recently, I discovered that it was she who took it upon herself to write what must have been a master crafted PA in order to obtain Lidoderm Patches for me. I have been trying to obtain them via insurance for over a year. Three doctors have tried, as well. These patches are the one thing that cures my pain. I had resorted to buying them from Canada for close to $200. One day, I got a letter in the mail stating my appeal had been approved. Now, a month's supply is under $5. Dr. Goldman is a stellar doctor, who takes time to listen and offer knowledgeable, compassionate feedback. I've never felt rushed out his office. He's sincerely concerned and has been there for me during recent health crises, which I will never forget. He's also funny, witty and sharp. His calming demeanor has made me feel at ease. I don't normally call health providers, but have called Dr. Goldman. I feel comfortable with him, and know he's not going to balk at my concern(s). He really wants to help, and it shows. Excellent staff; I just can't say enough good things about you. Thanks!

Excellent care. I waited over a year for someone in this practice to start accepting new patients…read more Let me just tell you it was worth the wait. Dr Goldman is patient, curtious and knowledgable. I never feel like they are rushing through my apts (I've also seen one of the PAs here). Been here for both annual exams and sick visits and have been happy with the outcome The office runs pretty much on time. The front desk is nice. On site phlebotomy a plus. Exam rooms are either freezing or over-heated. Way to go NWPC!

Doctor Merola has been incredible, there is a huge difference in my health thanks to him. The…read moreoffice is also fantastic.

Dr. Merola's way of explaining things is fantastic; I always feel like I'm in good hands and that…read moremy well-being is their top priority. The office staff is also super friendly and efficient, making each visit smooth and pleasant. I can't recommend Dr. Merola enough. Thanks, Dr. Merola

I moved to Dr. Perna recently, but will be moving out soon, and here's why:…read more* They typically call you in 15-30 mins after your scheduled appointment time * The nurse takes the vitals, and very courteously tells, "The doctor will be with you shortly". You will then have to kick your heels for another 30-45 mins before the doctor shows up * She struggles to use whatever software it is they use * She is always in a hurry How could someone not have the time for a patient, and yet be perpetually late?

I'm outta here. Didn't even get to see the doctor. Ryan the medical assistant insisting I was…read morenever told something in a phone call he was not part of. Then he tells me I'm rude and goes to tell his manager. Before he does that, I tell him he doesn't have to be concerned because I'm leaving. I don't think he was listening because when he was talking to the manager, IN THE HALLWAY for everyone to hear, he says oh, and now she's leaving. I get chased down the hallway. Do not get mad at me because the doctor told me something yesterday and I'm following her instructions. I should have listened to Dr Perna the first time I met her when she was more than an hour late for our first appointment so I left and about 50 minutes late for our second first appointment. She was upset I was upset. And she said I should find another doctor because she will continue to be at least an hour late but insisted I be on time. Passive aggressive poorly run practice. Run away.

Five Yelp Stars for the Foot and Ankle Service at Massachusetts General West, Massachusetts General…read moreHospital, Dr. John Kwon, and his physician assistant, Patrick Maguire. Dr. John Kwon, MD (MD!, not DPM), is an expert, Fellowship trained Foot and Ankle orthopedic surgeon, who exudes expert, state of the art, compassionate care. Dr. Kwon surgically repaired a complex foot condition of mine, and, here I am, six months post-op, and I so regret not having my foot condition repaired, years prior, by Dr. Kwon. I am grateful to an MGH orthopedic surgeon for referring me to Dr. Kwon. Dr. Kwon's Care Team includes a Physician Assistant by the name of Patrick Maguire, who is a superb clinician, as well. Dr. Kwon and Patrick Maguire function as a very cohesive team, and collaborate closely. On the day of my surgery, Dr. Kwon updated Patrick Maguire about what he discovered of my condition, in the operating room, while Patrick was seeing patients in the Foot and Ankle clinic. I saw Patrick several hours, later, as we were leaving Day Surgery, and Patrick had already heard about my surgery from Dr. Kwon, even though Dr. Kwon, and Patrick, were in two different places. Dr. Kwon's support team, in the office, two, very caring ladies, are superb; they are as caring, as they are professional, and efficient. I am confident that I could not have found a better foot and ankle orthopedic surgeon, than Dr. Kwon, and Dr. Kwon's team, and the Day Surgery Team (including nursing and anesthesia) are absolutely superb.

I use MGB Waltham whenever possible. Nice facilities, free parking and the service from every…read morepractice I have visited here has been great. The lab can get backed up but wait has never been terrible. And the lobby where you wait to be called is a 2-story atrium filled with light & comfortable seating. I wish they did more here so I'd never have to go into the main MGB campus in Boston.

I have recommended this Dermatology practice to so many people…read more I have been to three of the locations now, and they are all excellent. If I have an urgent issue, Lena at scheduling has been phenomenal at getting back to me with a cancellation spot. Without an urgent matter, it's usually a 2 to 3 week wait depending on location. Dr. Dawn Baird is who my daughter and now I, typically see. She is extremely thorough and is excellent at avoiding pain. I do not know how she does it but the couple Novocain injections she administered was 100% pain free. I did not even feel a pinch. I forget her assistant's name, but the two of them work great as a team. Dr. Baird is not your typical dermatologist. She takes pictures of everything and dictates extremely thorough notes, to the point where I have no idea what she's talking about, not that it matters because she simplifies it afterwards. I went in for a very awkward procedure, that she turned simple and easy .... as if it was nothing. And let me tell you, it definitely was something. A little advice... Don't bother with compound W - all it did was make a mess. Great patient bedside manner and a very soft, empathetic touch. If you or anyone you care about has H.S (Hidradenitis Suppurativa), this is the facility to go to. All the doctors are knowledgeable. In addition to Dr. Baird, Dr. Rowe (and a few others) treated my daughter. Knowledge, kindness and listening are the features that stand out the most. Prior to AP Derm we went to Beth Israel in Boston. We have our favorite doctors there too. But, there is no need to commute that distance when these doctors are equally talented...and give you more time. Dr. Baird actually gave us more helpful info than B.I. - we never feel rushed. That's important.

I have been to Dr. Muz several times, most recently when he squeezed me in at the last minute…read morebefore he left for the day. He takes time to listen, educate, and explain, which I appreciate very much.

I wish I could give Dr. Wendy Gaines 0 stars. She is the worst physician I have ever worked with. I…read moream 26 and six months into changing my life to be healthier. However, while going over my history and my weight gain from the past year, I felt judged by Dr. Gaines at every moment. Constant jabs about my weight and alcohol intake during the height my depressive episode due to the pandemic were made throughout the appointment. I do not drink nearly as often as I used to (about 2/3 glasses of wine on a Friday or Saturday), and was still shamed for it. Every question I had about my health would come back to my weight gain, and shamed me at every chance she could about this subject. She also claimed that I was late, even though I arrived at the appointment on time. She made references to my tardiness throughout the appointment by telling me that we couldn't get to specific subject matter because she is "on a schedule and that's how it is". On top of everything, after this appointment I was sent a bill for $428.30. I've been in contact with my insurance and they claim that it's in the physician's control. With that, I've called Wendy Gaines' office multiple times to get clarification, but their reasoning for this bill is that it's a First Time Physician's Visit and does not classify as a physical. Sure - but does that mean I should pay $428.30 for a one hour visit? Even if Wendy Gaines was a good physician, this bill would still be absolutely ridiculous for someone who has insurance. Overall, I do not recommend Dr. Wendy Gaines and recommend that she stop practicing medicine. I left the office in tears and I will never go back.

I had my first visit with Wendy Gains MD and found her to be delightful…read more As a new patient, she asked me many questions regarding my health. She took the time to listen to my responses and made recommendation. I'm happy I selected her as my PCP and I would definitely recommend her.

MRI -- Technicians had an unnecessary professional attitude…read more Made unreasonable demands & when complied with refused to do the MRI anyway. Patient was reasonably frustrated but nothing else. Staff chose to blame caregiver for patients attitude. Staff was unnecessarily antagonistic to a patient with stage four cancer & their refusal has throw off whole chemo schedule.

Quick, efficient and patient friendly from triage to booking. Just wished they were in-network with…read moremy BCBS so the MRI would be covered.