Dr. Merola's way of explaining things is fantastic; I always feel like I'm in good hands and that my well-being is their top priority. The office staff is also super friendly and efficient, making each visit smooth and pleasant. I can't recommend Dr. Merola enough. Thanks, Dr. Merola read more

Doctor Merola has been incredible, there is a huge difference in my health thanks to him. The office is also fantastic.

Very incompetent office. Booked through zocdoc but was told there was no appointment when I got there.

Nice bedside manner. Most of his recommendations were great. Minus one that ended up requiring a specialist to solve.

Went here for a check-up at recommendation of a friend. Bizarre experience. Was put on hold numerous times for long periods while trying to make appointment. While I give the doctor credit for spending a lot of time with me, that was only because of a strange scheduling fluke where his assistant was gone and I was his only appointment of the day. He proceeded to tell me at length about a local steak restaurant and bring up his strong political opinions. Then I was supposed to receive a call about test results. Never got the call. Called numerous times after and was always put on hold or phone not picked up. The secretary is nice but way overburdened and could get back to people or the doc could hire people to help. I ended up having to waste time to sit in waiting room to harass them to actually give me my test results. Huge waste of time. read more

Horrible clinic. I waited for 2 hours after my appointment time. Front desk lady was nice enough. But they need to do better scheduling. Also half of the people inside the small waiting room had their mask half off. One of the people had his mask completely off. No one cared or said anything. Wow just wow. Don't come here if you can't stand waiting for an hour plus for your appointment. read more

Im getting really tired of this. I haven't been in the practice for more than a decade and keep getting annoying voice mails. It's like they feel the need to call every patient every single week about something. I wish they would have the decency to prune their lists and contact existing patients only and provide the means to remove yourself from the calling list which I never opted in for in the first place. They don't have any emails or easy way to contact them, every link on the site takes you to a 3rd party platform where you have to register a login. The phone number they call you from, no one answers and whoever responds to the other number on the site I am not even sure is empowered to make the change or know who is responsible for maintaining the list. STOP SPAMMING PEOPLE!!! read more

I just saw what this character wrote on my portal.He overbooks,sends me away,telling me that my doctor was in "Mount Auburn" and he writes that "I left without being seen" then, conveniently charges BCBS MA $470.They pay him! they pay him because there is something fucked up with this system, and Henry is milking it! BCBS MA will shift that cost to you and me. This character should not be a doctor of any kind.Trust is a basic quality and he doesn't have it in him. Progress Notes Henry J Merola at 10/29/2018  9:05 AM No encounter, patient left without being seen. Patient Instructions Henry J Merola at 10/29/2018  9:05 AM Cutting down on salt (low-sodium diet) Eating a low-salt diet can help you manage certain health conditions. It is also a healthier way for everyone to eat. There are many ways to make food taste good without adding a lot of salt. Have you been told to follow a low-sodium diet? Sodium is another word for salt. Following a low-sodium diet means eating less salt. Everybody needs a little salt for normal body function, but most Americans eat much more salt than they need. You can still eat your favorite foods on low-salt diet, just use low-sodium versions or eat them less often. Why do I need a low-sodium diet? Some people are more sensitive to salt than others. Your doctor may tell you to cut down on salt, especially if you have high blood pressure, congestive heart failure, and/or kidney disease. Eat less salt when you eat at home Here are some tips to help you reduce your salt intake when you eat at home: Take your saltshaker off the table so you aren't tempted to salt your meal. Do not add salt when you cook. Eat lots of fresh vegetables, fresh fruits, and whole grains. These are naturally low in salt. Taste your food before you add salt. Your taste-buds will become more sensitive after you have reduced salt for a while, so you will not want as much. Look at the shopping list on the next page for which foods to choose and which ones to limit. Avoid foods that have salt grains that you can see, such as chips, pretzels, crackers, and popcorn. Choose "unsalted" or "low-salt" food options. Avoid canned, processed, and packaged foods, which are usually high in salt. Read food labels. Look for foods with less than 250 milligrams (mg) of sodium per serving. You may be surprised by how much salt is hiding in your favorite foods. Eat less salt when you dine out Here are some tips to help you stick to a low-salt diet when you eat out: Ask your server or host how food is made. Ask to have your food made without added salt. Soups, stews, and pasta dishes usually have added salt, so it's best to avoid these Choose basic salads with oil and vinegar dressing. Salad dressings often have more salt. Choose fresh fruit for dessert instead of baked goods, puddings, or desserts made with cream or sauces. Stay away from fast-food restaurants. Foods such as burgers, fries, and food with MSG are very high in salt. Reading food labels Read food labels to keep track of the amount of salt you are getting from processed and packaged food. Be sure to look at the serving size, since many products contain more than one serving. Foods with less than 140 mg of sodium per serving are considered "low-sodium." Look at the ingredients: if the first or second word is sodium, the food will be high in salt. Nutrition label for plain yogurt: Shopping list: foods to choose and foods to limit Milk / Dairy Choose: milk, yogurt, unprocessed or natural cheeses (ie, Swiss, Gruyere, low-sodium) Limit: buttermilk, cheese spreads, American, Parmesan, Romano, and Bleu cheeses Meat / Beans / Eggs & Other proteins Choose: fresh or frozen beef, chicken, lamb, veal, pork, turkey, fish, shellfish, eggs, peanut butter, dried beans and peas Limit: ham, bacon, sausage, cold cuts, hot dogs, anchovies, sardines, salted cod, smoked herring, and corned beef Fruits / Vegetables Choose: fruit (all fruit is low in sodium); fresh, frozen, and low-sodium canned vegetables; low-sodium tomato or vegetable juice Limit: regular tomato or vegetable juice, sauerkraut, pickled beets, "boil-in-bag" vegetables, vegetables in sauces, regular canned vegetables, instant potatoes, and frozen dinners Starches / Snacks Choose: plain and whole-grain breads and rolls, cereals, pasta, rice, and other homemade bread products, unsalted popcorn, unsalted snack foods, unsaltedv nuts Limit: breads, rolls, crackers with salted tops, instant hot cereals, stuffing mixes, refrigerated biscuits, chips, pretzels, salted nuts, other salted snacks Soups Choose: homemade or low-sodium soups and stews; low-sodium bouillon cubes Limit: canned, frozen, dried, or condensed soups; regular bouillon cubes Seasonings / Sauces / Condiments Choose: herbs and spices such as sage, dry mustard, p read more

Dr Merola is good but the office is terrible. They keep sending bills with amount due even after one month of making a due payment. They promise to call back but never return a call. I do not even understand why they ned a call back number. They attendant is much busy in chatting with others rather paying attention to her work. read more

Brutal waits times. Minimum 1 hour wait, frequently 2.5 hours or more. Multiple historical billing errors as well. Dr. Merola is a nice enough guy, but the patient experience is so bad I can't recommend him to anyone. read more

Dr. Merola's office recently started calling me on my cell phone leaving messages about getting regular checkups, blood drawn and the importance of taking my diabetes medication. I'M NOT DIABETIC. I have never used Dr. Merola as a doctor before and have never even heard of him until today. How he got my number, why his office thought it was okay to market to me (someone they've never seen or had as a patient) is beyond me. If I get any further calls from Dr. Merola's office I'll be sure to report them to the BBB. read more

I agree with the other positive postings for Dr. Merola. Great combination of; character, competence, and genuine concern for your health.

Stay away. The "nurses" are unprofessional and slow as hell. I had a noon appointment and didn't get seen until 1:15 so I had a lot of time to listen to the nurse answer phones. The sign in sheet is right in front of everyone. She speaks very loudly and repeats names, DOBs and medical issues right in front of everyone waiting. Like "OKAY SO THAT'S JOE SCHMO S-C-H-M-O, DOB 4-3-1967, YEAH YOU NEED TO GET A REFERRAL FOR A COLONOSCOPY". Once seen by Merola he is super rushed and doesn't seem to have any real knowledge about anything. He measured my waist and said "Yeah a few more inches and we'd be worried." like....REALLY? Also, they harldy answer the phone and if they do you are instantly put on hold. Just called to cancel appt. and was on hold for 7 minutes. Will never be back. read more

Outstanding. Dr. Merola knows his stuff, and is as good a primary care doctor as I could hope for. The office staff is friendly, helpful and orderly - they try their best to run things on schedule, even when the schedule doesn't seem to want to cooperate. I don't go to see the doctor often, but when I do, I'm glad I'm going to see Merola. read more

My review like other negatives reviews is marked as "Not recommended". Yes, easy way to bump up the rating. This is a shame. Now new problem, got a bill for my check-up that is supposed to be 100% covered by my insurance. I think that it wasn't filed to my insurance at all. But how could I know, when I call I get to a person who "doesn't know". This is just at the lowest standard. But well, this review will be marked as "not recommended", yeah, don't do better, just hide.... Pathetic. read more

Upgrading him. He called me the other day to go over a medical test and he was extremely comprehensive. I was shocked to receive so much time from him. read more

Dr Merola is a great doctor. But his office people are terrible. They outsource everyones phone numbers to remote calls. Which my number is for me my husband and my father so I get 3 remote calls. Tried to call the office to take me off list but no one every answers it's always busy. How is anyone suppose to get in touch with office. Great doctor bad office workers. read more

I just had the same experience as the lady who wrote the review "OVERBOOKING" = GREED.I had an appointment @ 9:15 .I got there a little late ,but was relieved to see that others had an appointment at 8:45 and they were still waiting to be seen...At some point we could all hear the "doctor" in the other room telling his nurse 'I have 25 scheduled patients and I can't do it on my own' He comes out and calls my name "you are in the wrong place ! your doctor is in Mount Auburn ! ( I swear to God) Now would you pick this idiot as your PCP ? Think that he has done this his whole long career.I wasn't sick,so I'm fine .It just that I had walked an hour in the rain to see this charlatan (who had given me an appointment @ 9:15am) read more

Dr. Merola is a SAINT! He takes time to get to know his patients and treats the whole person. He gives people the time he thinks they need and not the time HMO doc give their patient so you feel like you are on an assembly line. Yes, you may not see him at the exact time of your appointment but he will give you the time that he thinks you need as well. He is not only a very humanely skilled PCP he is well versed in holistic medicine practices and will support and encourage his patients to go to acupuncture, take herbal medicine and supplements. I have been a loyal patient for over 20 years and I have accepted that Dr. Merola is a victim of his own success. He is such a wonderful doctor that he has too many patients and he is constantly busy. I also accept that sometimes I will not see Dr. Merola at the stated time of my appointment but he is WORTH THE WAIT & I WOULD NEVER GO TO ANYONE ELSE! read more

Dr. Merola is the last of the "old school" doctors who not only takes a personal interest in his patients well being, but takes the time to fully understand what ails you and provides very personalized treatment. He's very much unlike most other PCPs who rush you in and out and seem more interested in your co-pay than your health. I overheard him talking about the house calls he makes to his elderly patients. Wow! I thought those days were long over. I highly recommend Dr. Merola...he's a refreshing break from today's "mechanized" PCP. read more

At least once a week I get a robo call from Dr. Merola's office about regular check ups. I have never seen this doctor and I don't live in Mass. I tried to call and ask to be removed from the list but I cannot find a working number. read more

Dr. Merola's office recently started calling my cell phone with health messages about all sorts of things. The robot calls, but says my FULL NAME and an "important message". I have emailed through their website 3 times to stop calling me. I try to call the office to complain and can never get through. How is a doctor's office cold calling me? How do they have my full name? What about HIPPA? I've never seen this doctor and feel very uncomfortable that he has my info and thinks he can harass me 1-3 times per WEEK. read more

I would give him no stars if possible. Absolutely awful. I have been trying to get a referral from him for close to 2 months now and have yet to receive it. I have gone through all of the required steps (appointments, blood work, follow up appointments) and have not received my referral. I can never get in touch with him either. I have called at least a dozen times and have never been able to get in touch with him. Stay far aeay read more

He codes things incorrectly, his front desk team have no idea how to handle medical patients, they lie about how they're charging you, and they have no desire to help you whatsoever. They want their money, to handle you as little as possible, and then you get out of their way. Highly, highly, highly would NOT recommend. read more

I have also [as noted in another review] received multiple nonsense robo calls to my cell phone over several days. One a few days ago babbled about the need for prostate exams and urging me to set an appointment, then another today with a long rambling message about some drug that I am supposedly taking and complications that may exist. Other calls have failed to connect but show up as missed calls. Understand, I live over a thousand miles away and have NEVER heard of nor had any connection to a Dr.[?] Merola, if there is such a person. I can't believe that a legitimate doctor would use random, cold, robo calls to ferret out new patients, so I assume the calls are some sort of scam. I confirmed that the number the calls are coming from is connected to this name and address, but return calls to the phone number do not go through or result in a busy signal. If it is not a scam, it is unethical [or incompetent] to call people with a computer generated voice that identifies medical conditions and drugs that the call recipient supposedly has/uses. I encourage everyone who gets these calls to write about them here, complain to the BBB, and report the issue to the AMA. read more

an absolute nightmare . after waiting 4 hours in the waiting room, the Dr came in and asked me " what do you need because I have somewhere to be ". I explained it was my first visit, I needed a physical and to get back on my medications . after seeing a few more patients , with only me remaining , he came back to the waiting room and again told me he really had to get going. I explained I just waited four hours and I too needed to get going long ago, but alas we are both here so please let's have our scheduled appointment . it then became clear he was searching for reasons to not see me. he asked who my Dr was and I explained that he was .he claimed that couldn't be, even though I booked an appointment and waited four hours. he asked what insurance I had and he immediatley claimed he didn't accept that. he then was quick to blame the scheduling error on his secretary saying " well my secretary has breast cancer and is a bit loopy these days, sorry her mistake ". I explained I didn't book through his secretary but through his website , that I searched for Doctors who accepted my Insurance and was certain he took it. looking for a new excuse he asked where I lived, I told him and he claimed I lived too far away for him to be my doctor .I explained that there was no geological lock in place and he could be my doctor, and that I was now getting frustrated . he then said " ok so what do you need because I really have to go". I explained I needed to get back on my medications which included asthma inhalers . he again said there was nothing he could do for me, before going into the other room, Coming back and handing me two Inhalers. he asked me " do you know what that is" I told him I did but I am not prescribed that particular kind of Inhaler. he told me "well take it, it's all I can do, that should help, your welcome. Now I really have to get going ". so after a 4 hour wait I had the most unprofessional and ridiculous " doctors visit " that anybody could have . the man basicly searched for excuses not to see me, handed me two prescription inhalers I am not on, and took off. absolutely absurd visit and monumental waste of time . read more