Philip brought his whole team to my house to fix my slow drains and install new UV light and water…read moresoftener systems. They were all professional and personable hard workers. They were efficient, effective and knowledgeable. I'm very happy with the top notch service they delivered and will use RT again for future plumbing needs.

Appointment between 11-2pm. Showed up 1:45 pm. Two young techs - neither one was a senior tech. It…read morewas a simple estimate for repluming a kitchen sink and another pipe that needed blown out? Anyhow quoted over $2,000. Therefore, it seems the price is outrageous. According to the guys, they follow code. Well, duh, all licensed professionals do so. Anyhow, not pleased!!!

My Problem: Last Thursday, I spent $100 to find out my 10…read moreyear old Trane compressor fried. The starting repair costs would be almost $4,000, however my usual HVAC company said the whole thing needed replacing. AWESOME! Just what I wanted to hear when we're expecting a foot of snow. Even better, he said Trane didn't make a model anymore that would fit in the existing closet. Solution: My Dad just had his entire system and duct work replaced about a month ago by Larry & Sons and they did a great job. So he told me to call them and see what a new system would run. Moe, the Sales Rep, came out that afternoon. He said he could fit a new system with the base models and the high efficiency ones. After going through the house, seeing what I had, didn't like currently, and what I wanted to have, we decided on one of the high-efficiency models, and got a final price worked out. Moe said they'd be here at 8:30AM on Wednesday. Problem Solved: Wednesday, right after we got a foot of snow, they showed up at 8:30AM (exactly) and went to work. They even brought in several heaters for me. These guys went above and beyond in every aspect of their work. They managed to do what Trane said wasn't possible. That evening, the foreman came up and told me they would have to come back and finish up the next day. They made sure we had plenty of heaters and cleaned up after themselves. Considering they'd been installing an all new system, in the freezing cold, and trudging through a ton of snow, you couldn't tell they'd been there. The next day they showed up again at 8:30AM promptly to finish. When they finished, they walked me through the house to make sure I was completely satisfied with each segment. They'd taken away all my old stuff. They'd dug my old cement pad out, where the outside fan sat, and built a new beautiful pad with about a foot of edging all the way around, surrounded by thick wood border. Next he showed me where they had installed some of the pipes and wires along the side of the house. It was well placed, and they even put a casing over the whole length that matched my vinyl siding. Then he showed me the closet where the main unit is. I couldn't believe my eyes. They'd removed all of Trane's equipment and connecting ducting. It looked like a laser had just gutted it and everything was new. He showed me how to change the filter, and where there was a light that kills anything that makes it through the filter. He showed me the return vents they enlarged upstairs to move the air better. Then he programmed the new LED thermostat, while showing me what he was doing so I could change it if I ever wanted. He turned the new system on and it was blowing nice and strong air; you could barely feel it before. The outside unit was just humming quietly. The past four days have been an amazing difference. The fan automatically adjusts how much air to push. It's even learning how long it takes for the temperature to change so when it comes to a time it's supposed to change (like being warmer in the morning), it actually starts the change gradually so it uses less power, and less noise. I'm sorry for such a long review, but I've never felt that just "It's great!" gives me any useful information. Larry & Sons did a fabulous job for my family. They put down floor protectors and wore booties over their boots, so when they were done, my house looks the same... plus a lot of well installed equipment.

I can see why Larry and Sons have 2.2 stars. I manage a mobile home park for my elderly father. I…read morescheduled multiple cleanings for several tenants ( we own the mobile homes ). Sean discovered that a couple of them needed placement, he was happy to install them. When he discovered we were going to install propane furnaces instead ( as they are easier to maintain, and the fuel is more affordable for our low income tenants ) he dropped the 10 other mobile homes we had scheduled to service, leaving us high and dry. The lack of integrity there would make me very cautious in recommending them. Sean had told my on site manager he didn't need any work, they had plenty-but dropped us like a hot potato when we decided to transition to propane ( which they do not do ) . My advise: Look at these reviews carefully before calling Larry @ Sons. They seem to know what they are doing, but the lack of integrity gives them a 1 star in my book.

Dave and his assistant installed a new bathroom sink with new plumbing installed from the basement…read morearea in Hagerstown, Md. Their work was top notch. They completed the work professionally and in a timely manner. They cleaned up their work areas completely when finished. They were also very courteous with the elderly homeowner. Recommended!

I had Dave come do 4 things. He came with his adult grandson. They did a great job at a reasonable,…read morealbeit typical plumber, cost. Recommended.

On time, reliable and very dependable very reasonable very friendly on time all the timeread more

This guy (Nate) from Roto-Rooter rocked and was very polite! Came out on a Sunday to help my buddy…read morefix his clogged drain pipe. He was also prompt to notify of his arrival eta the day it was scheduled. He worked on the line non-stop for hours and the clog finally broke free! THANK YOU! He also had a plan B in the works if this snake attempt failed. Although it wasn't my house, I thought Nate did a great job! And from what I understand, if it gets clogged again within 3 months of service, the guys will come back out and re-do for free! I thought that was comforting to hear and a great guarantee! Thanks Nate! I give the company 5 stars!

My well pump quit working on a tuesday late in the evening, I called Ornderff Plumbing and talk to…read moreRon the next day around 11am, he had done some work for me in the past. Ron and a employee were there at 4pm that day in the rain to pull my pump up which was 700' deep. We though it was a broke wire, they did find a couple spots in the wires that were frayed, them fixed them and then tested the pump before putting it back down. The pump was shot. Ron called and found me a pump then jumped into his truck and rushed to Hagerstown to get it, returned in a little over a hour, the other employee stayed behind and got the pipes and wires ready for a quick install. They hooked it up, checked it out then put it back down and everything is working alot better than it was. Thank you Ron.

Service rep (Jeff) was extremely knowledgeable professional helpful and friendly He listened to my…read moreplumbing problems made suggestions and advised what action need be taken to repair and eliminate the issues As far as the value everything these days seem high but considering the work that needs to be done and the timeframe seems reasonably fair I would definitely do future business with Crystal Waters with Jeff as my requested service tech Also thank you to Scott for his understanding of my plumbing issues and promptly scheduling timely service

Called Crystal Water Plumbing and was quoted $175 to replace fill valve and flapper in 2 toilets at…read moremy elderly mother's home. They came later than scheduled, charged her $361.30 for each toilet and were gone in 45 minutes. Called the owner to dispute it and he rude and indignant. Poor communication and poor customer service! The work may be satisfactory, but the prices are not! Almost double what others reputable companies charge. Local isn't always the best deal! WARNING: Get your quote in writing and have a lawyer on retainer! One star given because I had too!

Honest, fast, and they kept helping even after there was nothing in it for them…read more We came to Service Force for a second opinion after another company diagnosed a pipe break and quoted us a very expensive repair. That diagnosis was wrong. Hendrik, a Master Plumber and co-owner/field manager, came out first -- honest, clearly experienced, and knowledgeable from the first conversation. He gave us a fair quote and was flexible with us throughout, never pushing or pressuring. The next day, technician Tyler found the actual problem almost immediately: a blockage 10 feet further down the WSSC-maintained line than the other company ever assessed. Both Hendrik and Tyler jumped on reporting it to WSSC right away and called it correctly as an emergency -- WSSC had a crew on site within about 2 hours, faster than we expected, and their independent findings matched Tyler's exactly. The part that really won us over: once it was clear this was WSSC's responsibility -- no paid job for Service Force -- Hendrik and Tyler didn't disappear. They kept helping until it was actually fixed, with zero financial stake left in the outcome. Tyler had every chance to push more paid testing first. He chose honesty instead. True integrity, respect for our home, fair pricing, and top-tier expertise from ownership down to the field crew. Service Force Plumbing has earned our trust and all of our future business.

I called SFP on Friday 26 June 2026 with a non emergency to address a toilet tank that sometimes…read moredid not fill with water. Kamron came the same day and fixed the toilet tank. He had all the parts needed on the truck. He also showed me the two outdoor water shut off valves and when he left, water was flowing from the spigots. I can now water my newly planted bushes.

WOW!!! Finally a company you can depend on thats for sure. Gregbwas amazing and his work was…read moreflawless he made my life so much better. No more leaks. He installed a full bath and kitchen in my old house and he was fast and he cleaned up. NOT ONE complaint. Thank you Greg i wish more companies were as great as you.

Unreliable, changed pricing multiple times, did not show up or contact on agreed time to start…read morework, lack of communication, completely left hanging

I called the Friday before Easter with unreasonable expectations that they would be able to pump my…read moreseptic. The waste water plant was closed and Pile's trucks were full. "Tuesday," he said. I pleaded for earlier and he said he could maybe schedule Monday. "Great." I had located and dug up the tank cover. Two phases were executed by Karly Pile's men. A worker arrived to install an access cover, consisting of seriously heavy-gauge ribbed PVC and a screw-down plug with gasket. With the piles of hand-dug dirt and as quickly as reasonably possible, he re-buried the hole. The access was at ground level with the cover placed on top. Nobody should have the huge problem finding it I did. The second gentleman arrived not long afterward and pumped the tank, including back-washing it to get some stubborn bottom sludge. He inspected the interior and gave me some excellent advice and insight. He screwed down the cover screws, loaded up his rig and left. "We will send you the bill," he had told me. All professional. You'd think someone working in this line of work might be bitter but both gentleman exhibited upbeat attitudes, intellect, and professional efficiency. Highly recommended.

Chris in the Office was wonderfully informative; she knew the story of area septic companies and…read morethat Pile's had records of our property going way back. Ryan, one of the two drivers of the Pile's trucks we had long seen passing our house, knew exactly to move past our 7.5 check-out PVC cap to the concrete septic lid underneath. He was cheerful, friendly, and informative. He advised 3 to 4 years before calling again. I hope he and Chris will still be with Pile's then! The amount we paid was slightly less than the estimate, based upon what Ryan actually found to pump. Very straight ahead! Pile's is a real find!