I apologize in advance for the long review, , but worth it…read more
The rating would have been a 1, but Dr. White changed the rough situation around and took care of my dog, Mona. Her professionalism, her empathy, her full attention listening to my concerns, her positivity and warm personality that glows from within her that shows that she truly cares about her 4 legged patients and their dog parents. I truly appreciate her service today and how turned a rough experience into a positive one. She truly went above and beyond! Thank you!! I also appreciate the techs that assisted her. Thank you.
I have been taking my 2 dogs to Gulf Coast Vet. Service for 4 years. I have never had a concern or issue until this morning. One of my dogs is anxious and has to have meds for her visits. Today, she had an appointment to have her nails trimmed, especially her dew claw. She was calm on the way to the visit and when we got there. She was calm in the waiting room, but as soon as the tech (female) came to take her back, Mona became anxious and didn't want to move. She can read body language and I could even tell this person was not very friendly. Mona even peed in the corner, which she never does. I got up and helped Mona go through the door and could tell she was being dragged. Prior to waiting in the room, it was really noisy in the back with nurses talking and laughing.
Once Mona got back there, I could hear her crying and yelping and she never does that. Not even 2 minutes later and a male tech or nurse comes back with her and she is rushing to me scared, and he says y'a, we are not going to je able to trim her nails unless she is sedated. She pooped from her glands and peed a lot. He also was not very friendly. I told him that she does not need to be sedated and asked to speak with the doctor. He said ok and closed the door. I could hear in the back about how much poop there was and all. The original person who came and got her came back and said unfortunately, we are not going to be able to trim her nails. I told her that I would like to speak with the doctor. A few moments later, Dr. White entered the room and it was a like a breathe of fresh air because she her body language spoke volumes of kindness. She listened and understood my concerns. Especially about both of the previous people's body language made my dog feel anxious and not trust them. Instead of pushing me out the door, she created a better solution. A better experience. She came back to bring Mona to a private exam room with 2 different techs and before I handed her Mona's leash, Mona got right up and went to her and it was a success. Thank you again Dr. White. I appreciate you more than you know!