There is hardly anything written about the International Airport in Mazatlan. I would say that it…read moreis like Burbank Airport (easy in and easy out). It is clearly more progressive, in terms of shops and eateries. Don't get me wrong, this is still a small space. Getting in and out of here is a breeze. No hassle. But there is more work to be done. The airline check out counter monitors (on my way out), are only displaying signs of the airport logo. Even when they are open to customers. Problem is, where do you go, there is no airline display. Lack of signage. Only talking to attendants on duty, can you get proper guidance, then to the right place. Very disappointing.

For a small airport, it should be easy to navigate. The only issue, signs and directions can be…read moreclearer. For instance, Gate 4 is written on a glass door in frost stencil, practically blending into the glass. The way to determine section A and section B, also difficult. Again, should be easy to navigate but a little off on executing signage.

I thought I was getting a cheap roundtrip flight from Tijuana to La Paz. But then I was swindled…read moreout of $160. During the online check-in I thought I'd pick some different seats and the webpage said It would only be $1.60 more to get a window seat so I went ahead. Then I get my credit card bill and found out I was charged for $160, which was more than the cost of the round trip ticket. I then tried finding my email receipt and there was none. Aereo Calafia deliberately doesn't send you an email receipt for the credit card charge they do when you do the web check in so you can't get your money back. I tried calling and emailing them and they said it'd take 25 days but I never heard back. Then I did a chargeback with my credit card company and it was denied since I had no receipt, since Aereo Calafia deliberately doesn't give you a receipt so they can steal your money! If you need to fly on this airline since it's the only plane two and from Loreto or some other reason, don't change your seats! Otherwise fly on some other airline such as Volaris.

Just for the record, we are time share owners and have been coming here since 2005. This year we…read morehad two master suites and had five people out of original twelve. We check in then go to owners table where we were invited to owners lunch for a discounted rate. We pay for the whole week. Next day we arrive at owners lunch and are told you attended last year so no discounts. Translation if you want all inclusive you are now looking at close to $6K, nearly triple the amount originally offered.I'm shocked and ask how is this possible, you invited me, gave a me a deal then jack up the price to a ridiculous amount. The owners club people tells us you have to now deal with the resort. The person who gave us the news goes over to the front desk and after back and forth gives us a "deal" for $2K more. I am somewhat stuck because my family is with me and have no other reasonable choice. The resort is showing its age and all the refurbishment costs seems to have gone to try build other resorts. While the people who work here are exemplary. I will vote with my money and take my business elsewhere. There are so many options out there and the feeling of getting ripped off on the spot just does not sit well with me.

Our stay in May 2026 & Sept 2024 was wonderful. We enjoy this location and find it quite relaxing…read more The staff is absolutely great, and the service they provide is very memorable. Few servants remembered us from our earlier stay in 2024 and asked about other members of the family who were abscent in 2026 visit. We will be returning in 2027. Don't miss the experience, it is wonderful and memorable.

I made reservations direct with Budget at $168 5 days, I tried to declined the insurance, I had no…read moreoptions, they said I had to or I could not rent, I rented in mexico many times usually with Hertz, I paid a lot more than what I reserved the insurance cost more than my rental $377, it's all a SCAM, I also returned the car 2 days before and I'm still waiting for approval of refund, they request a few things from me to get refund, again Hertz just simply credited my card at the spot , these guys keep giving the round around. Never again will I use Budget !!

Again like the others, I should have checked this before renting from here. Upon return, this…read morelocation will find the slightest deficiency to charge for. Ex. For me, it was that the plastic next to the seat was slightly detached from the cloth. Not joking. Charged $300 to my credit card. This place is a huge scam locale. Stay away.

We had a nice stay unable to find beach towels and over crowded to use the hot tub but other than…read morethat people super nice staff friendly helpful bellhops

We came back and found out that the service has done down. El Moro and its sister Castilla now…read morecater pretty much to the locals and Spanish speaking customers. People can purchase day pass or non-meal tickets. Consequently, there are more and more local customers. Worse yet, if you're in a millionaire member club, you have a different area to check in/out. All others (Platinum plus, Platinum...) are treated the same as non-member. You're just a commoner who has to check in/out like everybody else. No special treatment anywhere which makes one wonders about the value of being a member. The workers seemed overworked and were not smiley. Many of them don't speak English. On the other hand, if you go to the smaller El Cid Marina resort, things are much better. Maybe because it's father or El Cid does sell day pass there, we did not run into the same situation. Foods and service are much better. It's small, quiet and could be boring for some of you. However, there is a free shuttle to go to the other El Cid resorts. We probably will stay there and take the shuttle to the El cid club to play tennis and pickle ball. Won't go back to El Moro.