Charged $50 for a $7 toy bug and still harassing me after I returned it…read more
My son accidentally took home a small plastic bug from one of their rooms. I'm a single mom from out of town and took full responsibility right away. For almost two weeks, they called and emailed me **daily** -- sometimes multiple times a day -- even though I stayed in constant contact and told them I would bring it back after Halloween. I do a large Halloween setup every year for local children, so I was extremely busy, but I never once said I wouldn't return it.
On the day I planned to finally bring the bug back, my truck broke down and needed a new fuel pump, towing, and repairs. Without even reaching out to ask what happened, they went ahead and **charged my bank card $50 without notice or permission.** That was my gas money to actually come and return the bug -- which, by the way, costs about $7 online.
After borrowing gas money, I *still* drove back and returned the item in person. Instead of an apology, I've since been **harassed and pressured** to make my daughter delete her own review -- with them even saying my refund "could be delayed" if she doesn't.
This review is from me, Patricia. I was upfront, responsible, and in contact the entire time. They chose to overcharge me, threaten me, and keep bothering my family over a $7 toy bug.
If you enjoy being treated unfairly, charged without consent, and badgered nonstop, Adventures Rooms Niagara Falls is definitely the place for you.