Tommy the owner of Mazik Pools is great!! Very reliable, knowledgable and honest. He came over to access our commercial pool at an apartment complex looking over the filtration system and chlorinator. He was honest enough to say to hold off doing any repairs until we are certain that the problems keep arising. What more can you ask for when looking an honest 2nd opinion. Thanks Tommy read more

This is a long overdue review, and for that I apologize to proprietor and pool man extraordinaire, Tommy Mazik. We purchased a home on a short sale from some disgruntled owners that, among other things, decided to stop taking care of the pool once the sale process began. Needless to say we were greeted by a swamp when we took possession of the property. It took a week to discover things that had been thrown into the deep end of the pool, it was so filled with algae and who knows what else. After attempting to work with another service we found here on Yelp (which I won't review as they never charged me for their failed attempts, so no harm done aside from frustration) I called Mazik Touch hoping for better results. He offered to make concessions in his weekend schedule to come by, but considering the state we were in I didn't think it was necessary. The offer speaks volumes to his service levels, though, so it's definitely worth mentioning. Fast forward a month (yes, it took that long)... after numerous visits, a significant amount of chemicals, and at least two sessions vacuuming direct to the drain the pool was clear as can be. I couldn't have hoped for anything more than I witnessed, and dove unafraid into the water that weekend. The highest praise I can offer Tommy is that numerous family members, my wife included, didn't believe the water could be salvaged and would need to, at substantial cost, be replaced entirely. Happily, that wasn't necessary thanks to Mazik's services. Our last visit was his "handoff", at which he educated me on how to properly maintain the pool, which I like to think I've done a fair job of since he last visited. I never could have recovered the mess we inherited, though, and for that Tommy has an open invite to visit anytime he likes. Since then he's checked in (via text, no less, very modern), offered ph/alk balancing advice, suggested the appropriate course of action to make our drain safe (this was before Usher's incident with his kid) and referred us to a fencing company so we could make the pool a bit safer for our little guy. I would recommend, without hesitation, picking up the phone and calling Mazik Touch for all your pool needs. read more

We recently purchased a home with a pool, that's in a questionable condition.We have never owned a pool before and had no idea how to prevent it from becoming a swamp. I found Mazik Touch on Yelp. When I called Tommy, he was out of the country. I sent him an email anyway and he emailed me back the same night-while he was still away. We set up a time via email after his return and he showed up promptly to inspect our pool. He explained us how everything works, what needs to be replaced and fixed. Tommy is very professional, has a great personality and knows his business. I highly recommend him to anyone needing a pool expert. We plan to use him to remodel our pool for next Summer. read more

Yep, Mazik is as good as it gets! Tommy answered my call and was at my house about 15 minutes later, fixing what I imagined was a major problem with a simple $8 solution. I've met a lot of pool service people for estimates and cleaning, and he really stood out with his calm, honest demeanor. read more

Tommy really let us down. Not that he lives in Grass Valley he's too busy to take proper care and follow thru. Very disappointing! I do not recommend Tommy Mazik. For nearly a year our pool was green and his only suggestion was to empty the pool and start again. This would have been ridiculously expensive and, as we learned from others, neither necessary nor normal. After months of asking him to add more chlorine, he finally super chlorinated under our supervision, bringing it back to ok levels. But he didn't return to finish, as he said he would, so we finally got a different pool service to come. They balanced the ph, added stabilizer, and now its fine. Tommy could have done that but didn't even try. We went nearly a year with a green pool because he didn't try the obvious solution. I don't recommend Tommy Mazik. read more

I usually roll my eyes when I read reviews wishing there were MORE stars that could be given, but I find myself in that boat right now. I am VERY pleased with my experience with Mazik. Getting help with my pool has been nothing but trouble until now. Mazik Touch has the freakish habit of (a) returning calls promptly (b) being available quickly (c) going above and beyond the call of duty. The man clearly needs to align himself with the rest of the industry and take his service down a few notches if he wants to be considered part of the group. In any case, I am really delighted; Tom even came out on a Sunday to help me with a problem. He doesn't hesitate to reach out to other resources and contacts for help and advice. He represents what a successful small business is SUPPOSED to be - good to the customer!!! read more

Tommy is very knowledgeable, reliable, and friendly. My new house came with a spa and I needed someone to set it up for me since I know nothing about spas. I called another pool/spa service and they didn't want to do it but Tommy was very friendly and willing to do it so he set up an appointment immediately. When he came to set it up he was unfamiliar with the spa brand/model but he took the time to read up and educate himself and he was able to set it up in no time! It was quite a releif for us and he even checked up on us to make sure it was running well the next day. I definitely recommend Mazik Touch to anyone who needs spa or pool service!! read more

I used Yelp to choose Tommy of Mazik TPS (Touch Pool Service). I was impressed by the number of 5 star reviews he had in Yelp. I called and we eventually set up a service for both my pool and spa. At this time, he told me he did not have any employees and he would be doing all of the work. I was happy with that and hoped it would stay the same. He did outstanding work, initially. We even hired him to correct a broken pump and some other small system updates. At this time we were pretty happy EXCEPT he would forget to service (add water, clean surfaces, adjust pH, add chemicals, etc.) our spa, sometimes. Since we were using the spa more often than the pool, this was frustrating. We even had to call him on a Friday night to come out and work on the spa since we were having a huge weekend party and the spa was green! This seemed to go on and off (lots of times it was done properly but nowhere near 100%). This is very frustrating as we cannot just look into the back yard to see if he had done the work properly. He never told us, but eventually he did hire a worker (or workers). We were not told of this, but when we complained (multiple times) that our pool cover sump pump (pumps water off of the pool cover when it rains) was not replaced onto the cover, he told us to just replace it ourselves. After several complaints on the same issue, he quit instead of doing the job correctly. So my conclusion is that Tommy is more than capable but may have taken on too many jobs. He employee(s) do not do an adequate job nor a consistent job of cleaning the pool and spa, as well as replacing the pool equipment back where it was when they came to my home. It is unfortunate that Tommy has not been able to keep his high standards. So now you have been warned! read more

I am so happy to have found someone who is both competent and responsive! I've had a horrific time finding someone to either fix or maintain my pool in the Redwood city area. Tommy is fantastic! He actually responded to my text and was able to come out the same day. He fixed ALL of my problems. He is amazingly competent and reliable. Not only was he able to fix all my concerns, but he found simple, quick ad inexpensive ways to do that! I could not be happier!! I would recommend him WITHOUT ANY RESERVATIONS to anyone with a pool!! Thrilled I've found someone competent after six years of frustration! read more

So I recently acquired an older spa. Mind you, I'm not familiar with maintenance on spa's at all. I called a few big outfits that were not available today, and also told me I would not be able to add the chemical treatment myself, so they could schedule me later this week for over $200. Then I called Tommy (owner) he was not available today, because he had a wedding to attend. He told me this was a simple process that I would be able to do myself to save some money. He actually took the time to walk me through how to add the chemicals to my spa over the phone, free of charge. I think he is a very reputable, honest business owner. I will definitely call him for all future service and/or repairs...... read more

We have had a series of unsatisfactory pool services prior to Mazik. Tommy is smart, responsive, available by email and in general does a great job. Highly recommended. read more

A+ Service. Tommy is a very capable pool service provider. He takes the guess work out of pool ownership. Very communacative and supportive with his services. Highly Recommended! read more

We went with Tommy for our new spa. Very good, trustworthy person. Prices are very competitive. I'm assuming he's doing a great job since iv never had a spa before and since everything is going great, so I don't have a negative frame of reference! You won't regret going with him. read more

Tommy is great. He's provided sound advice on dealing with my energy and water use issues with my pool. He's happy to answer lots of questions from a newbie pool owner. read more

Chalk up another wind for Tommy at Mazik. I could go into long gory details, but short version is, gave up on previous pool guy after 7 weeks of mediocre cleaning (I found rocks in the filter strainer that had been there the whole time, had never even opened it) and zero progress on getting mechanicals and controls sorted out. Tommy and his electrical partner, Mark, got us sorted in less than 2 weeks (half of which was waiting for parts from Amazon). Fantastic service, very responsive, extremely knowledgeable. Entirely opposite experience from my first foray into having a pool serviced professionally. These guys know their stuff, get the job done, and are friendly and responsive. Fantastic job! read more

Tommy is all about customer service! If he misses your call he returns the call timely. I badly needed service for my pool equipment, my OLD pool service company told me to it would be over a week before someone could come out, then it would be a few days after that before the problem could be fixed. Tommy listened to my problem, a few days later problem solved. I have a salt pool, no problem for Tommy. I highly recommend Tommy for all of your pool service needs. He even took the time to follow up with me to see if the pool equipment was working properly. Mazik Touch is the only way to go. Jim E read more

i called Tommy for some help ASAP on a home in escrow in redwood city. He got back right away and was able to check out the pool that day on short notice. His report was emailed that night. OUTSTANDING! DDl read more

Tommy replaced my pool pump yesterday. Honest, competent, pleasant to deal with and reasonably priced. Highly recommended.

excellent customer service- I phoned Tommy and left a message relaying my swimming pool algae issues- he phoned back promptly ( a Friday, it was ), stopped by my home that same day while making his AM rounds, and offered his opinion on what was required to remedy the algae. I phoned another pool service, same day, they said they would be out the following Monday. Tommy arrived to check out my pool the same day I called-very prompt / courteous. read more

Awesome pool service. We tried several companies before finally finding these guys. Knowledgeable, reliable, and really nice people. Your search for great pool service is finally over! read more

Im writing this for my mother Susan. Whenever I call Mazik Touch Tommy the owner always comes out to service my pool the same day!!! He is awesome! He is very knowledgeable and very quick. I would highly recommend him to anybody with swimming pool problems. Tommy is so professional and such a delight! read more

I had completely new pool equipment installed by an unnamed pool service, they were unable to get both the programing and system to work correctly. They called another "service" and I was not told who they were only that someone was coming to trouble shoot the problems. I only had a cell number as they called to confirm the time they were going to show up, but I was out of town and my son was home. Well it was Mazik Touch Pool Service, they showed up on time and within 45 minutes had the system working perfectly. The other company had spent 6 to 8 hours trying to get it right. About a month passed and we realized that the skimmer had no suction. Not knowing that it was Mazik Touch Pool Service, I texted the number I had from a month earlier. Seconds later, I got a response and I asked if he could help me. We exchanged texts for a few minutes, He asked me to send a photo, and in minutes everything was working as designed. That's when I asked for his name and he relayed that he's Tom from Mazik Touch Pool Service. Will be using them from now on! mike read more

I contacted Tommy for the first time, after being disatisfied with my prior pool cleaning servicer, to inspect my pool equipment, recharge the pool filter, and balance the water. He arrived promptly, did an excellent job, and was very personable and professional. I definitely will continue with Mazik Touch and highly recommend him to others. read more