I just had Freedom Pool Service do a repair for me. As always, they are a pleasure to work with…read more Their staff is knowledgeable and takes the time to make sure you understand what needs to be done, what was done, how to maintain your system, etc. This time I had Alan and Jose come out to do the repair. I've also had Alex come out and he is fantastic as well. I needed to have a pump replaced and a part in my heater done. Not only did they diagnose it, but the guys also caught some problems and fix them proactively without an extra charge. They're scheduling system and payment system are automated and very efficient and easy to navigate. Appointments are made promptly and you were able to confirm from your phone. I highly recommend them. I've been using them for many many years and if I could give them a higher rating I would.

I have no idea how this company has a 4.9 rating. Their service is horrible. They dump way too much…read morechlorine and on several occasions we couldn't use the pool for several days. And they recently tried to sell us $1,000 of "parts" to fix the heater and it turns out it only needed an $18 part. Fortunately I got a second opinion from a more trustworthy company.

Scheduled a one time cleaning immediately. The service was excellent and seamless. Would have loved…read moreto hire for regular maintenance but they were booked.

I have been a client of Excel for many years. While they…read moreare good at equipment repair and replacement, the weekly maintenance is bad. When they clean the filter, rather than have the debris go into a portion of the yard that will not damage anything (there is an open dirt space 2 feet away) they clean on the pea gravel pathway into the yard which is also a dog run. Every 4 weeks I clean up and remove debris and add new pea gravel. I finally complained and the response was a big so what. I can't imagine anyone would want that debris dumped on the pathway to the yard. Once brought to their attention you would think they would apologize and make it right- no way. response was "your pool needs the filter cleaned every 4 week because it gets dirty fast" ok - that has nothing to do with the issue blame the client. not a good company to deal with.

Highly Recommend - TC Saved the Day! Today (Saturday) I…read morechecked my swim spa chemicals and discovered the water level had dropped by about a third. I immediately started calling the Bay Area spa companies that Grok recommended. Only TC picked up the phone. He calmly walked me through troubleshooting over the phone, helped me identify the issue, and guided me step-by-step until we stopped the leak. I was honestly shocked and so grateful that he took the time to help me on a weekend without even being on-site yet. I can't thank him enough. This level of genuine customer service is rare. From now on, TC and his company will be my only call for any swim spa service.

I had a couple of not so great pool service from other providers based in Burlingame and came…read moreacross Peninsula pools. TC and his son were great at addressing our pool problems. Our pool guy, Martin, is the one who comes in weekly and does a great job. If you're around and have questions, he's happy to answer/show you.

We've had a great experience with Level Up Pool Service. They come out weekly and always leave the…read morepool looking clean and well taken care of. Everything feels consistent and reliable, which is hard to find. The team is also really easy to communicate with. Emma is quick to respond and always keeps us in the loop if anything comes up. It's been a smooth, low-stress experience overall, and we're really happy with the service.

Excellent service and communication. Our pool has never been cleaner! If only I had known about…read morethem years ago. Great work at a fair price.

Very responsible, clear communication. More than 20 years of…read moreexperience, The owner is a know it all (in a good way)

Not dependable. Does not answer phone calls in a timely manner. And in the Spring of 2024 he came…read moreto fix our salt water pump. He said he would be back in a few days to fix a valve that he broke while he was trying to fix and it was over two weeks before he came back. Then I asked him to look at our in ground hot tub and he cut the lines to the hot tub in the pool house for some reason and left and never returned any of our phone calls!

After searching over a week for pool repair services, I discovered Supreme Swimming Pools, and so…read moreglad I found them! Ishmael promptly provided a quote with competitive pricing. He performed a thorough and efficient job in replacing the old pump and plumbing, ensuring that our home is up to code. In addition to installing a new unit, he also verified the safety of our existing electrical breaker and was proactive in replacing it as well. Ishmael made me feel confident and added a high sense of trust with his knowledge and skills. He will be returning to replace the old timer and electrical box to get all our pool lights working too! Good service is rare to find and I couldn't be happier. Absolutely supreme work.

Outstanding customer service. Ismael is an expert on servicing pool solar panels. I greatly…read moreappreciated his honesty and attention to detail. He is the best.

This team is fantastic. They have been doing our hot tub servicing now for close to two years. They…read moreare prompt on time Transparent and always get the job done professionally and with courtesy. We recently had a leak in the hot tub and they easily found the problem diagnosed it. Organize a repair and even came back out and checked in with me a couple of times to make sure that the leak was fixed you can tell they care about their customers and making sure that they do a great job. I would highly recommend them.

Sterling pool has more knowledge staff then other places. they recommend the correct set up for…read moresweep so they do not get stuck.

The pool startup was flawless. All work was performed as scheduled. The communication level was…read morehigh. Fair price. No regrets

The team at Low Buck Pools has been absolutely amazing to work with from start to finish! Their…read morefriendly customer service, prompt responses and exceptional pool knowledge helped us in getting our out-dated pool up and running like new! They are fair, honest and dependable. Highly recommend for your pool and spa maintenance.

Rise And Shine pool made weekly pool service and they were super reliable. always come Wednesday…read moremornings between 8:00-noon. The tech is friendly. They send a pool report right away with a photo, chlorine, and pH levels; I can tell that the chemicals are where they're supposed to be. Andrew, is always easy to get a hold of, quick to respond to text, and happy to answer questions. Overall, just solid and dependable service. Would definitely recommend; it's nice not having to worry about the pool each week. Very reasonable prices.

Andrew and the Rise N Shine team are very experienced and professional. The weekly report they…read moreprovide with pool status and suggestions is quite informative and helpful. They have done a great work on my pool and I really appreciate it!

Awesome company that goes above and beyond!!!…read more Had a pool party coming up and when we went to heat the pool, wasn't working. Called around the morning prior the party in a rush to get someone out, nothing until we call Aqua. Let (owner) modified his schedule to swing by and take a look. He was able to get it running temporarily to start heating the pool and had his team (Daniel) come back later in the day to fully complete the job (cleaned filters, cleaned AquaLink, inspected all equipment, etc.). They also offered pointers on future maintenance without pressuring me to purchase from them. Great company and will definitely be using them for my future pool needs!

I recommend Aqua Clear pool service. My pool and hot tub look so clean and clear. Let and Julio do…read morea great job. They show up when they are supposed to. They are professional and always clean up everything that they bring to my pool. I recommend them %. The price is reasonable. They listen to my concerns. Aqua Clear is professional and cares about my concerns