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MB Home Solutions

5.0 (1 review)
Closed • Closed

Services - MB Home Solutions

Bathroom remodeling

Damage restoration

Kitchen remodeling

1 More Service

Remodeling

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7 years ago

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USA Flooring

USA Flooring

(9 reviews)

We met with Alyssa and she managed our flooring project professionally. She was helpful every step…read moreof the way. Lenny and team did an excellent job on the install. They were respectful and skilled. The have quality tools. Top quality products and service!

Originally I would have easily given a 5 star rating. Alyssa provided wonderful customer service,…read morewas very knowledgeable, and offered excellent suggestions for me to think about in order to help me decide. She had the day off the day my flooring came in. I was presented with the invoice that listed the total linear footage of flooring, not the number of boxes. I failed to do the math. My floor installation guy informed me I was shorted 3 boxes and he found 3 boxes with different UCP codes. So, I actually was shorted 6 boxes. The 3 boxes with wrong codes were 8 mil thick. The other 21 boxes were 10 mil thick. I called Alyssa and explained this to her. She informed me that I received 27 boxes total. WRONG! I only received 24 boxes. An entire wrapped pallet wrapped in plastic was loaded into my truck with a fork lift. 4 rows of 6 boxes in each row. I did not receive 3 additional boxes!!! Alyssa said they could comp me for the 3 wrong boxes BUT DID ABSOLUTELY NOTHING TO COMPENSATE ME FOR THE 3 BOXES I WAS SHORTED!! Nothing! So, I had to order 6 additional boxes. 3 were replacements and 3 I had to purchase again. When I went in to return the bad boxes and pick up the new ones I tried again to get some sort of compensation for the missing 3 boxes. NOTHING!! They could have a least cut me a deal, but no! So very disappointed! I will have 3 more rooms to refloor at another date and I will not dare give this company another penny.

MB Home Solutions - damagerestoration - Updated June 2026

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