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    MBG Appliance Services

    5.0 (1 review)
    Closed 10:00 am - 4:00 pm
    Updated 3 weeks ago

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    19 days ago

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    Big Al’s Appliance Repair

    Big Al’s Appliance Repair

    (8 reviews)

    I had a problem with my Maytag Refrigerator Ice Maker. I called Select Home Warranty (SHW) to get…read moreit repaired. They assigned my claim to Coldzone Repair. Coldzone came out & spent less than 20-minutes 'fixing it'! The repairperson told me it would take 24-hours for ice to be made. After 24-hours... nothing! After 48-hours... nothing! For the next two weeks, SHW gave me the runaround. They initially gave Coldzone the go-ahead to order & install a new ice maker. When Coldzone got the new ice maker SHW then denied the ice maker was covered by my top-of-the-line coverage claiming my ice maker was an after-market addition. Even after I sent them the section in my policy that expressly says they cover ice makers and pictures of the ice maker & and door dispenser for ice & ice water they denied it's! That's when I sent complaints against SHW to the State & Federal Consumer Affairs Departments & the Better Business Bureau! ENTER BIG AL'S APPLIANCE REPAIR. On December 30th I went to 'Angi's' App. looking for a local company to fix my ice maker. Immediately I was given the name of 4 local companies that repaired ice makers. Big Al's Appliance Repair had the greatest number of 5-star ratings so I called them. I was expecting them to tell me someone would be out sometime after New Years. Instead, I was told Al would stop by between 4 & 6 pm that afternoon... and he did. Al was at my front door at 5:35 pm on the 30th with his tool cart. He came in, checked out my ice maker and showed me the problem... I needed a new unit. The diagnostic fee he charged was waived because I told him to go ahead & order a new one. I expected him to tell me he would return sometime after the 1st of the year and again I was wrong. He told me he would be able to install a new ice maker the very next day. At approximately 12:15 pm he was at my front door with his tool cart and my new ice maker. By 12:50 he had replaced my ice maker & it was making ice. Once again he again explained & showed me what he had to do to install the new ice maker and get it working! The total cost was very reasonable and Al, unlike the Coldzone Repairman, left the work area spotless. I already told Big Al he was now my go-to appliance repairman and will refer any & all friends & relatives who need appliances repaired to Big Al's Appliance Repair.

    First off... Al called a few minutes before he arrived...to…read morelet me know he was on his way. (Very impressive.) Then when he arrived, he was pleasant....AND KNOWLEDGEABLE... AND his pricing is VERY FAIR. On top of all this, he is HONEST. I highly recommend him. Ruby Boico...Lake Worth, FL

    Mr. Appliance of the Palm Beaches

    Mr. Appliance of the Palm Beaches

    (29 reviews)

    Incompetent with very bad customer service. In Oct. 2024, my Bosch dishwasher broke, displaying a…read moreE17 error. I was referred to Mr Appliance by Bosch. Their technician repaired it for $125. It reoccured in Dec and I called them again. After screwing up an appointment, and having customer service be incredibly rude, a different technician came to my home on Dec. 26. He told us we needed a $350 part to fix the problem. He also stated that the original technician was fired because he constantly made mistakes and spent too much time at customers homes. We paid him, the part came in and it was installed on 12/30. We ran the dishwasher successfully 2 times and then the problem reoccurred. That same day, we had a minor issue with our refrigerator. We called Mr Appliance the next day about both issues. On Jan. 3 the same technician came back, easily repaired the refrigerator (which he charges us $228 for) by defrosting and unclogging a line.he then tried the dishwasher. It ran twice, then once again failed and displayed the E17 message. He then told me that the $350 repair was likely incorrect and the cause was electronic. I was told it would cost several hundred $ more to try to fix it. I asked what could be done about the $350 I already paid for a repair that didn't work and was told there was nothing they would do. I have given Mr Appliance $425 and NOT repaired the dishwasher. When I contacted them, they got back to me and said perhaps a $60 part would fix it. They have absolutely no idea how to repair my dishwasher. They refused to reimburse me for any part of the $ I spent due to their incompetence. I have trued to work this out with them, but have heard back from them in 3 weeks. I have replaced my dishwasher. AVOID THIS COMPANY

    Scheduled an appointment and never came and never called. Then rescheduled for the next day and…read morethey did not come at the time we agreed on. Needless to say will not use this company again.

    MBG Appliance Services - homeappliancerepair - Updated June 2026

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