Took car in to get estimate for Hail Damage for insurance. The owner came in nearly $800 over what…read moremy insurance was going to pay and expected me to pay the difference. Owner was condescending and rude pretty much from the start blaming the insurance companies for undercutting his prices and that they were trying to make a killing from all the claims coming in from the hail damage storm. In the end he still got $250 from me (insurance reimbursed) for doing the estimate. I don't ever recall being charged for estimates before and after the discussions with the owner it seems he is the one trying gouge people for more money. I told him my comp deductible is $100 and that is all I'll be paying. Luckily Caliber Collison works with insurance companies and has a better reputation. DO NOT GO HERE.

Had some insurance work done there. They used parts that weren't consistent with the trim level of…read moremy vehicle, blamed it on the insurance company. Gave vehicle back with an unrelated piece broken, tried to blame it on something else, didn't double check some things to see if they were working properly, blamed it on the technician. Tried to bill me for costs associated with the above incidents blaming everyone one else under the sun but themselves. Will never have work done there again.

It is with absolute delight that I wish to share my very positive experience in purchasing a…read moreMaserati Quattroporte from the Gravity Autos dealership in Highland Park near Chicago. Understandably, I was a bit hesitant to work with a dealer nearly 1000 miles from my home, but the advertised car looked perfect as advertised, and the Gravity team was awesome to deal with throughout. Stephanie addressed all of my questions and concerns, and Danny made it a breeze to get through all the paperwork. The very competitive advertised price was honored, and the car well presented. I drove the car back home, and the only problem I encountered is the ache in my face from not being able to stop smiling. Michael

To further add since I can't reply, the part where we spoke to a "manger or owner" on…read moreSunday........ you guys didn't get started or even called back till Thursday of that week. We left a message and figured after speaking to someone it would get handled with any type of hurry.

I brought my 1969 AMX to Classic Car Factory for a repaint and a few relatively minor items:…read morechecking the charging system, a tune-up, replacing the water pump, adding wheel spacers, and later replacing the wiper motor. I was quoted a 30-day timeline and I was provided an estimated cost & a maximum cost. Instead, the car was kept for 8 months and the final cost ballooned to 3 times the quoted maximum. Because the car was fully disassembled for paint, I had little ability to stop the project once it was underway. The results were extremely disappointing. The car was returned with scratches and damage to more than 30 areas of what should have been a high-quality paint job and mechanically, the car was in worse condition than when I brought it in. Parts were lost, including rare and difficult-to-replace trim pieces such as the rear window stainless transition trim and a trunk lid. The windshield and rear windows apparently were unprotected when removed and were reinstalled with deep scratches in them.(They claim that the scratches were in the windows when the car was brought in despite pictures proving the contrary). During repairs, additional damage was caused: the timing chain cover was cracked during the water pump replacement, the wiper motor bushing was destroyed and they could not find a replacement so the replacement motor could not be installed, and two sets of stainless steel drip rail moldings (approximately $1,000 each) were damaged and never reinstalled. The hood latch was painted so thickly it was not operational. Literally none of the requested repairs were successfully completed. After 2 months of back and forth after retrieving the car, they fixed the paint problems - I was unwilling to have them attempt to do any more mechanical work but I did expect them to replace the parts they lost or damaged. They have not. This experience fell far short in terms of workmanship, care, timeline, and cost control. They advertise the lowest hourly rate for mechanics - they should hire one. Their slogan "We can do that" should be adjusted "We can do that but not well". I cannot recommend this shop based on my experience.

I had a really good experience with Classic Auto Factory and wanted to share it. From the start,…read morethe team was easy to work with, straightforward, and clearly knew what they were doing. They kept me in the loop the whole time, explained things in a way that actually made sense, and did exactly what they said they would. No runaround, no surprises--just honest work and solid communication. You can tell they genuinely care about the cars they work on and the people they're working with. That's not something you see everywhere anymore. Overall, I'm very happy with how everything turned out and wouldn't hesitate to go back or recommend them to someone else.

My daughter was purchasing a used car in the area, and we needed a local mechanic to look over the…read morecar for us before purchasing it. They were fantastic - from fitting us into their schedule last minute to not charging us for their time and opinion. If we lived closer we would certainly be happy to take our vehicles there! Thanks Dan "O" Automotive!

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