The owner returned the following day and promptly fixed the identified issue. He was exceptionally…read morekind, demonstrating excellent customer service and a strong faith in God. This interaction also served as a valuable teaching moment for the gentleman who was present the previous day; the owners took the time to show him the minor but fixable blockage that caused the problem. I am confident in recommending Kennedy to anyone in the East North Carolina area, as they are very professional and responded quickly to our needs.

Dustin was great! The whole crew really is from answering my call to setting up an appointment and…read moregetting put on the maintenance program. It was all a breeze. Dustin showed up on time and was professional. One thing I liked was that he didn't just tell me what was wrong but he actually took the time to show me on his device how my system was preforming and the specs of what the manufacture recommends for specs. So it wasn't just a "trust what i'm saying" thing. He made sure everything that needed to be done was legit and required. Really glad I chose Kennedy's Heating and Air conditioning. 5 Stars all day. I also decided before he came to enroll in a main program with them and the I was very happy with how much it cost.

If you're looking for an HVAC company to scam you, this is the place! We called them due to a loss…read moreof function in our HVAC system. The person who answered the phone informed me that there would be an emergency service charge of $160 just to come out and take a look. I agreed, and they sent a technician within an hour. The technician who arrived was very polite, but once he got into the attic to inspect the unit, it was clear that he was one of the newer, less experienced members of the team. He seemed unfamiliar with different HVAC systems and his companies pricing. He called his manager multiple times to ask what to look for. At one point, the manager instructed him to perform a control panel bypass to diagnose the issue. The problem did turn out to be the control panel. The technician informed me they would need to order a new one and return the next day to install it. He said the bypass he performed would serve as a temporary solution until the part arrived. Afterward, he checked the air handler and said it was operating at about 90% efficiency, but that adding a pound of freon would bring it up to 100%. I asked how much that would cost, and--after another call to his manager--he told me it would be $110 per pound. I agreed, and he took roughly five minutes to fill it. Before leaving, he told me the total would be $590 for everything. Although I thought this was high for just a diagnosis, one pound of freon, and a control panel, I paid, received a receipt, and he left. The next day, the company called to schedule the installation and informed me that I could pay the remainder over the phone or when the technician arrived. I was surprised--I'd already paid $590 the day before. That's when they told me it would be an additional $320 for the labor and the control panel. I had questions about how all these costs were being added up, especially since I had never been given a breakdown or quote beforehand. The technician made it seem like $590 was the total cost. The woman who called said her manager would call me back to explain. About 10-15 minutes later, I received a call from the same manager the technician had been speaking with the day before. He told me the $160 was the base emergency fee, and they charged an additional $160 for the diagnostic service (which he called a "temporary fix"). The freon, he said, was $110 per pound, plus another $160 in labor. The additional $320 was broken down as $160 for the part and $160 for installation labor. I explained to him that the $160 diagnostic fee was never mentioned at any point aside from the initial conversation with the receptionist, and he insisted the technician should have told me beforehand--even though he himself had been on the phone with the technician during the diagnosis. I also pointed out that the freon was quoted at $110 per pound, with no mention of added labor fees--especially not at emergency pricing, which wasn't even necessary at that point. Lastly, there had been no mention of any additional charge for installing the control panel until the scheduling call the next day. Throughout the conversation, the manager repeatedly blamed the technician, saying it was his responsibility to explain the pricing and that it wasn't the manager's fault. He leaned heavily on his "25 years of HVAC experience" as justification for his stance. Although they did return and install the control panel, getting my HVAC system running again, the management and pricing practices of this company are extremely predatory. I would only recommend contacting them if you're okay with throwing money away.

Our HVAC system was not turning on at all and the house was scorching hot for two days it was awful…read moredue to the high temperatures outside, so I decided to call hoping they'd be able to stop by the same day and fix the issue. I emailed them online on their messaging system and it wasn't all but 2 minutes that I received a response! They were able to do an emergency visit and fix the problem! Chase the contractor sent out to assist me was great at letting me know thoroughly what was wrong and the reasons why I was having issues with my system. I appreciated how he completed the job in a timely manner and how he didn't try to upsell me on anything. I would definitely recommend this place to anyone looking to have a quick, affordable and proper service done.

Do not use Sanders Service Company for any issues with your AC. We closed on our house and at…read moreclosing it was promised that a part for the AC will be installed after closing. They came and installed the part. That same day the AC was not cooling the house. They had to come back the same day due to forgetting to close the refrigerant line. 26 days later we had a problem with a leak through our secondary. We called another company to look at the unit and found out that when Sanders installed the part they cracked the plastic drip pan under the air handler. 14 days after that they refused to warrant/ guarantee their work due to it being over a month and also said because we had someone else come out and take a look at it Sanders Service company was not held responsible. I cannot back a company that does not take responsibility for their incompetence. My husband who is a disabled veteran spoke with Andy Sanders and was very rude to my husband on the phone. If the seller did not hire them I would've went through an honest company.

They serviced my air conditioner , just maintenance, and they were reasonably priced and did an…read moreawesome job. I will definitely use them again and recommend them.

Kevin is a dependable and honest person. He was doing work for me and towards the end of the job…read moregot in a horrible car accident. He reached out to me as soon as he was out of the hospital to let me know he would get out to finish as soon as he was physically able to. His pricing is also more than fair and he works on all types of equipment.

Kevin diagnosed a faulty blower motor and damaged shroud assembly for me back in September (2024)…read more He brought in a spare (used) motor and got me back up and running. He then "ordered" a new motor and shroud and charged me ($900+) as agreed. It is December 8th 2024 as I write this and I still do not have the new blower motor and shroud. I still have the used components installed on my air-handler. I have contacted him numerous times, he has responded with various excuses and even admitted to "having forgotten about us.", and recently has said he was in a car accident and would see about getting someone out to install. (That was over a month ago). I think I have been more than patient with this guy, I try to give small business owners the benefit of the doubt and prefer to use them if possible. Lesson learned though. Advice to new customers... go ahead and pay the bigger company. You will save money and time. We will have to go the legal route to get our product or refund...sad, but the world is full of dishonest folks trying to get your $. I don't think running a business is Kevin's primary concern.

I want to give the owner, Tim and his company a huge thank for responding to my call concerning an…read moreair conditioning issue. Tim was able to arrive and diagnose the issue with less than an hour. He checked his inventory and was able to have a new unit delivered the same day. He and his tech were back the next morning to install the new unit. I highly recommend Tim and his company for your heating and air requirements. He is very professional and knowledgeable in his field. Thanks again for coming on a weekend during one of the hottest and busiest weeks of the year to restore my 90-year-old mother's air conditioning.

our AC went out Tuesday evening. I texted Mike before bed. A service call was scheduled for…read moreWednesday at 9 AM and my house was cool again by noon!! Always great service. Always prompt and professional. Very reliable local folks. great service.

We were having a problem with our AC. Since Im new to the area I went online to look up some local…read morecompanies. Plisko had 5 star reviews so I figured Id call them. I called around 12:30 and expected to have to schedule something for later in the week. I was thrilled that they were able to come in just a few hours. They fixed the problem quickly and for a very fair price. We highly recommend Plisko to anyone looking for AC service!

I love Jacksonville Heating Contractors! It's a local, family owned & operated business you can…read morereally depend on. Their technicians are knowledgeable, prices are good, and the office staff is helpful and kind. Let's just say there's a reason why their slogan is "Call an Old Friend!".

On the afternoon of June 17, 2025, I discovered our second floor AC had stopped cooling. I called…read moreJHC for service. I was given a 2-hour service window (4-6 pm) that same afternoon. Their technician, Mr. Buckman, arrived at 4 pm. He rapidly identified the cause of the problem and got our system up and running. I'm very pleased with JHC's response to my service request and with Mr. Buckman's professionalism and good work.

I went to yelp to find someone who could help fix my AC system. I immediately got a response from…read moreRichard. Mind you it is a Saturday, Saint Patty's day weekend, and 7:30 AM. He was at my home by 8:30 AM. We have a lot of dogs which he wasn't scared of. He checked the system outside and knew immediately what was wrong. Then he checked the system in the attic. He explained what was going on as well as the solution. He did not make it feel like he was rushing through anything. The inspection was free and we will definitely have him come back to replace the Unit.