They literally never get the order right! Do not order to go! They will without a doubt forget something or just make the entire order wrong. I live very close to this location and have been dealing with this horrible service for YEARS! I do not eat there anymore! read more

A group of eight went in close to closing time. Though it was late at night we were welcomed and served well. I had the chicken and dumpling soup- yum, yum. My wife had the baked potato loaded and it was huge and delicious. Other party members had salads and sandwiches. Each order was just right. Of course the sweet tea is great and we each had a cookie to finish our meal. The restaurant was very clean and the tables were well stocked even though it was late at night. read more

McAlisters has been one of my favorite places for years. Every Saturday night my husband and I go to the 81st and Lewis deli (Tulsa OK) for dinner. Since Covid, we call in our order and pick it up. The crew and managers were top notch. Our order was always correct and the staff was friendly. The crew has changed. This crew doesn't pay attention to what they are doing - nor do they seem to care. They are surly, disinterested and slow to serve. I have to check my order every week to ensure it is correct. It rarely is. When I ask for the missing parts, they act like it is a great imposition. Tonight, my husbands Smokey Pepper Jack Turkey wasn't made with turkey. I was made with something very fatty. Turkey isn't fatty. That is why my husband gets turkey. My Savannah Chopped Salad was a total disaster. Of the seven ingredients, the greens and tomatoes were the only ones present. (I do ask that the cucumbers be held) So - No nuts. No cranberries. NO CHICKEN. No Gorgonzola (but it did have shredded cheddar and something white). It did have croutons (which I totally dislike and are not part of that salad). If I'd wanted a salad with only greens I could have paid less and gotten more from the grocery store. I am tired of being this McAlister's quality control person. The employees at this location don't seem to care whether the customer is happy or if the order is correct. I have complained to the Corporate office three times. Each time they tell me how sorry they are for my inconvenience and either give me extra points or a gift card. Big Whoop! I'd rather they do something about the incompetence and the total disregard for correctness of orders. We are looking for a new place to eat. read more

I used to like this place. Last time I was here, my spud was burnt. Today I come in and order a potato without cheese because I'm allergic. Twenty something minutes later, my food comes out and it is covered in cheese. Then, they don't have anymore that they can replace it with. read more

I ordered the spicy chicken sandwich and it was not spicy at all. The bread had to much sauce. Overall a bad experience. I will not be coming back. read more

A couple workers had to ruin this trip. Took my family out for a Sunday lunch and while waiting on our food my 5 year old got sick. So when food was brought out I asked for boxes, since he was outside getting sick, got attitude and said it would be awhile, he was to busy walking around. So I went to a guy taking orders at the front and received more attitude, made me feel like a huge inconvenience. He forgot a lid and a bag to carry all my families food out so when I asked for one I received an eye roll. Yes he didn't know I had a sick child standing outside waiting on me but either way no one should ever receive service like this. When i confronted him about his service he said he was busy helping someone else. Will not be back to this location. read more

I have been a loyal fan for a very long time. Not any more though, all over a $1 charge for an avocado that I specifically said I did not want on my BLT. Even though they didn't put it on my sandwich I was still getting charged for it because as the manager said its a premium product. Plus, when you have someone answer the phones to take a call in they should know what their doing. So long McAlisters. read more

I'm giving them an updated review because I went in with my sister last Friday and there was not one empty table. Not because people were sitting there, but because none of the tables had been bussed and there were plates on every one. I know it was the lunch rush, but as a customer, you don't want to see 20+ dirty tables when you are trying to find a seat. read more

My family and I were tired of Panera so we decided to try this deli and I'm so glad we did!! So many more sandwich options as well as baked potatoes, soups and pastas. Their customer service was top notch and we will definitely be back! read more

McAlister's is my go-to places for lunch. I love the endless options they have for their choose 2 option. The food is always fantastic, and the sweet tea is one of my all time favorites. The only issues I have had is with this restaurant is this specific location. The first time, I would have guess they forgot about our order because when we received it, our food was cold (I had ordered soup and it was so cold I made them take it back), this was after we waited 15 minutes for our order to arrive. The second, we didn't even get to order because the line was halfway through the restaurant and we didn't have the time to wait (this usually is a fast paced restaurant). Other than the service, I would have given this restaurant 5 stars. read more

This is my place to go to for a spud and sandwich combo. My kids eat for .99 and love the cookies too. But to be truthful, the chocolate spoon cake is what I dream about when pulling in for lunch. The manager is very friendly and accessible. I go often and never have had a bad experience. read more

We really like McAlester's, the service & prices are consistently better than Panera (whom I consider their competitor), and they have a far better selection of sides at McAlester's. The wait staff always slays it, and the food is great! I had the BLT-A yesterday & give it two thumbs up. read more

Horrible service! DO NOT ORDER TO GO! They can't handle dine in and to go orders so they screw the to go orders every single time. No one there seems to care that they've screwed up. Zero improvement, all talk. I don't need management to waste my time with a response, just get your store in check or get someone who can. Pathetic. read more

I have only been to McAlister's twice, both at the 91st and Memorial location, very friendly staff however the sandwiches kind of seem just thrown together and my club sandwich was burned; the coleslaw was only half full. Last visit they were out of carrot cake so I settled for chocolate, that was OK read more

Always good and quick service! I've used them To Go and also dined in. Each way was fast and great quality food.

I usually go here weekly. Usually the food is great as well as the service. Recently however, problems started. Three visits in a row, I was served food containing things that I am allergic to. Each time, I asked the gal taking the order to let them know to leave off those ingredients due to food allergy. First time, the gal never notes the allergy and the meal was remade. Second time, the one taking the order noted it on the order but the pickles were still on the plate, touching my sandwich. I mentioned it to the server and had to stop her from simply removing the pickle. She didn't know that just having the pickle touching the sandwich causes cross contamination. She was very irritated that she had to take back the food to be remade. Third time, the taco salad was served with guacamole, which contains another food I am allergic to. This is after I had told them to leave it off due to food allergies. The salad had to be remade. The manager and I spoke about it and he told me that I had to not only disclose the allergies but make sure the one taking the order goes to the kitchen to personally let the kitchen staff know. The tone of voice used and the defensive attitude was a shock to me. I won't be going back. I cannot trust that staff there will take precautions necessary when dealing with allergies. As a consumer, it is my job to disclose the allergies. It is NOT my job to know the restaurant's policies and procedures on how they handle good allergy situations. That is their job. I left feeling degraded and like a chastised child. Not an experience that I wish to deal with again. read more

My husband and I went here for the first time. My Caesar salad was made up of rotten head lettuce. ROTTEN LETTUCE! It was disgusting could not eat it. The dressing was tasteless. My husband had a sandwich and spud. They did not put any sourcream on the spud, so it was extremely dry. He thought maybe he read the description wrong. Checked on the way out. He didnt they messed up. $26 dollars and an hour of my life I cannot get back. Do not bother. I will not be back and would never recommend! read more

The food is addictive! My dad always gets the savannah chopped salad, it's his favorite. I love their veggie spud and sweet chipotle chicken sandwich. You can choose two of anything on the menu for mixing and matching! The employees are very nice and accommodating. read more

Food is always perfectly served... The hot is definitely nice and hot, the salads are crisp and cool. Roast beef spud is simply amazing and so big... I do believe it has caused me to have an addiction to it! Whether a full size or half to go along with something else, it is definitely filling and delicious! read more