Nice experience. The entire staff is friendly and puts you at ease. The care from the doctor was…read moreexcellent. He explained everything so I understood and will be going back to learn more about my options.

4/29/25 Excellent doctor did husband's extraction. This office is located in a beautiful…read morecountry-ish sort of location. The office is comfortable and clean. The office has friendly staff and a pleasant front desk. I really appreciated the thorough and efficient service we have received both times. This office respects your time and won't hold you hostage waiting in the waiting room. My only complaint is having to wait months to be seen. It's somewhat of an ordeal with consultation (that takes weeks to schedule) - then the insurance red tape-then trying to get an appointment especially when you are in the midst of excruciating pain. Excellent post op instructions. Thank you Dr L for taking care of my husband. They try their best- there are too many people needing services and not enough resources here.

Well organized practice. Everyone knows their role, and everyone I interacted with was super…read morefriendly. I have a pinched nerve in my back which prevents me from laying flat without pain. They worked with me to get me comfortable on the chair, even rolling up a towel for under my leg. I had been to Dr. Kingston a long time ago, he remembered me. The whole procedure was painless, no anxiety. I would very highly recommend Dr. Kingston and his employees!

Dr. Kingston and his entire staff could not have been kinder or more professional. I walked in to…read moremake an appointment to have a small lesion removed from my tongue. I was very scared and had waited months to ask for help. Instead of just giving me an appointment, they went the extra mile and took me right in and within an hour he fixed my problem. I was walking out the door before I had a chance to 'chicken out'! No pain and immediate recovery. I would go to Dr. Kingston again and highly recommend him!! Debra Shankar

I if could give no stars I would. I have one wisdom tooth and it was not hurting me. I was not in a…read morerush for an appointment because there was no pain, but I made an appointment and March was their earliest slot. A couple of weeks later the wisdom tooth fractured, but still no pain. A few weeks after that, pain started that was quit severe and my right Jaw looked like I was storing nuts for the winter. I call OMS and I state that this is an emergency and I need an emergency appointment. The receptionist told me about my March appointment. When I said emergency, she should have got off her behind and check with one of the surgeons to see if they could fit me in, she did not. She kept on telling me I had an appointment in March. After that encounter I was in pain and very angry. The next day my sister took me to the ER and they managed to get me an emergency appointment for a St. Luke's dentist on chew street. The doctor looked in my mouth and said I don't do extractions. My question, why did they send me there if this dentist did not do the service I needed? However, this doctor gave me a new referral with STAT for the urgency and a list of all the oral surgeon in the Valley. Instead of leaving this dentist office I started calling and found a dentist that had an emergency slot for the next day. This doctor stated that this WAS an EMERGENCY and asked if I wanted to remove the tooth that day. Long story short, this dentist removed that fracture wisdom tooth and drained any infection he saw. I was giving post op instructions, but the next morning I looked I still looked like a chipmunk and the pain had me rocking and crying. My sister took me back to the hospital in Allentown (St Luke's). I was told that I needed to be transferred to the Bethlehem location. I waited in the ER over night and at least they gave me pain medication. The next morning the ER doctor told me he was getting transport arranged and I was going to be admitted directly from the ER to the Bethlehem OR. Once I got to Bethlehem I was taken directly to the Operating room. Even though the tooth was gone there was a raging infection that had been brewing for some time. This surgery seems to go well, but I was still taking pain medication, and could not open my mouth wide enough to eat. I went home the next day and I was happy to sleep in my own bed. I went out to make sure I had things I needed before the snow coming the next morning. On the way home I got a call from St. Luke's Allentown informing me to go to the Bethlehem hospital because one of the blood cultures came back positive. I was admitted and have been fighting the infection with IV antibiotics since, long story short I had Septis. As I write this I am propped up and still in the hospital.The surgeon put in two drains; one inside my mouth and a drain on the outside of my face and gave no instruction on How they are to be close, especially the drain inserted by my jaw line. This surgeon only concern was about how everything looked better and telling me that I did not have pain when I felt horrible pain; did I mentioned this was a ST. Luke's OMS surgeon! I wonder if I punched him in the groin, could I tell him what pain he was is feeling. That goes to show you that the "color of care" and racial health care disparities are alive and well. My main concern is the sepsis in my blood could have a major issue with my heart, Pacemaker, and other vital organs. With all of what I said, this could have been avoided if the OMS gatekeeper could fit me in when I originally called. If my surgery was done at a reasonable time and date, the infection would not have grown because it was first time that tooth socket would be open due the extraction and, most likely I would not had to drain, instead of days later allowed the infection to grow. I will never get the time returning to ER, hospital stay, and slow recovery at back. I am really disgusted with St. Luke's OMS and would never go to them for anything ever. (Updated 3/15/2024) With all the IV antibiotics, two weeks later I developed Clostridioides Difficile and a horrible UTI. C-Diff is highly contagious and the symptoms are diarrhea, fever, nausea, vomiting, headaches, dizziness, and basically feeling like you want to die. Once again all this could have been avoided. I am still recovering from this horrible infection. You can read about this https://www.cdc.gov/cdiff/what-is.html.n If you read what the CDC has to say about C. Diff; this infection could have killed me. Shame on you St Luke's OMS. The first part of this review was written at the end of January while I was still in the hospital, but was not posted. Dr. Karen Glover DM/IST

*Be warned this is going to be long but I am disappointment and want to share my story. If you want…read moreto be totally prepared for what you may be getting yourself into by going through this office for dental work, please read on* I was referred to this office by my dentist, who wanted me seen for wisdom teeth removal & extracting a broken tooth. It took me almost three months to even schedule a consult, I called multiple times and nobody answered, I left multiple voicemails and nobody called me back. Once I was lucky enough to have someone answer me, the appointment they offered was in September, I talked to them in MAY. Fast forward to the end of June & I begin having serious problems with my broken tooth. The nerve was exposed so every time I tried to eat/drink/swallow I had extreme pain shooting up my face. I called and of course nobody answered, I left a message about seeing if I could get in sooner and nobody called me back. After 2 weeks of pain and almost no eating, I finally had enough and called my dentist to try and contact them for me. They told me they'd call them to get me in for an *emergency appointment* (that part is important). Well of course they didn't answer my dentist's office and a message was left. They call me the next morning saying I was on a "cancellation list" (which was a lie) and I could be seen that day at 11:45. Great! I took the day off work for this thinking something would be done since I was told *emergency appointment*. I go in to the office, they only saw me for a consultation. I tell them my dentist's office told me Id be coming for an emergency appointment for my painful broken tooth that's hindering basic necessary things for living, I get told "they gave you misinformation and that's not right". They tell me I can schedule my surgery and offered me, again, SEPTEMBER. I was in tears and begging the girl at the window to schedule to please get me in sooner because I just could not deal with the pain any longer. Thankfully, they had an extra surgeon coming in from the hospital doing surgeries and I got a spot the next week. Awesome, all is done I get my surgery and can finally recover from 3-4 weeks of pure hell. Now since the day of my consultation my job put me on a medical leave because I am a nurse and how can you possibly do that job in such extreme pain you can't think straight. I explained this to them at the office and asked the doctor if he'd do my medical leave papers, which he said yes he had no problem with doing. He messed up my paperwork and didn't listen to a single thing I said and only did the forms for 2 shifts after surgery. I was out for 6 shifts. Thankfully my manager knew what was going on & suggested the leave or I could've gotten disciplinary action against me and compromised my position because of this. You also cannot call the office directly even after you are a patient there, all my paperwork has the same all locations number that nobody ever answers or returns your call from messages left. What if I had a serious problem after surgery? You can't get ahold of anybody. That is DANGEROUS! On a positive note, thankfully I seem to be healing well. I am 3 weeks out from my surgery, feel fantastic, and am back to my normal routine. I had minimal issues after surgery which I am also very thankful for. I wanted to wait until I was "out of the woods" to write a review because I feared retaliation or mistreatment if I did need help. The only reasons they even get 2 stars: I saw Dr. Isaac for my consultation and she was nothing but absolutely amazing. Very calming and reassuring, and put together a surgical plan that would be the most comfortable for me including taking into consideration my anxiety diagnosis and phobia of the dental work. Dr. Sharma did my surgery, besides messing up my paperwork he was excellent for the procedure and had a positive demeanor in the room beforehand, making jokes and trying to ease my nerves. Serena was who helped me during the scheduling process, she went out of her way to get me the appointment I got when she very well could've just told me too bad I had to wait. Honestly the most helpful person from this entire ordeal. It's sad this is so poorly run because the actual staff there are fantastic, but for a patient to even get seen there it's a very off putting experience. Overall, good staff doesn't negate what I went through during this whole thing. Majorly disappointing.

I needed this have my bottom teeth removed and my dentist recommended LVOS. From the consultation…read moreto my actual appointmentI was very impressed! I had to be put to sleep, too anxious otherwise. Dr. Fisher was extremely kind telling me every step along the way. Pain medicine did the trick and of this writing I'm on my way to healing. Yes, they want the payment up front and what's wrong with that? We paid with Care Credit and it's all good!

Think twice they are crooks, take your money up front and don't complete the services.read more

I am the health advocate for a friend with limited english. After the initial consult with Dr…read more Lader, I literally had to call 10 times to get the accurate amount due for the procedure. If I had not been persistent, they would have charged her $10K for a procedure that was 60% covered by her insurance. There was no followup, and there has been no communication regarding a referral she needs for a prosthodontist. It has been eye opening into the problems many must face. I would not suggest working with this office.

When the tech was taking my x-ray's, she didn't have the machine up high enough because it hit me…read morein my sore shoulder. I had to wait at least 45 minutes until I was seen and then Lader only spent 2 minutes with me. He practically ran in and ran out of the exam room!!! Then when I went to schedule, his first opening is January 10!!!! I need to have a tooth extracted. It's infected and causing me a great deal of pain.

Terrible doesn't even being to describe Whitehall oral surgery, I went there to get two teeth…read morepulled and it was the worst experience of my life. First off the bedside manor of the nurses was awful anyone could have told I was nervous and scared they didn't care. The dentist comes in and rushes through everything, they had a nurse hold my held still so I didn't move because they didn't give me enough lidocaine and I could feel him pulling the teeth, and even when I screamed ow he kept going. They were in a complete rush to get me out of there, they didn't even make sure I had a ride home they just sent me out of the office. Worst experience ever will never go back

Went to have a tooth removed and for the first time felt no pain, no problems afterwards. The…read moreprocedure was so fast I thought they didn't pull it! Lol staff all very friendly and professional. Would recommend to anyone!

I arrived at the office for my post op follow-up and was greeted enthusiastically by the secretary…read more I waited less than 10 minutes to be taken into the office to see Dr Fanelle and then saw him within 10 minutes. Dr Fanelle was gentle, kind and thorough. He was also honest. He provided everything I needed from this visit! Thank you OMS!

Good luck getting these people to keep an appointment. They cancelled on us three times. The first…read moretwo times they texted my cell phone. The third time they DID NOT text or call my cell phone but called my land line to confirm. I didn't get it so they cancelled. I called saying we were coming in and they said to reschedule. This is like 6 MONTHS of my son - who is 18 and works ten hours a day - not getting a consult for his wisdom teeth. Thanks a lot.

Terrible and rude staff. Dr Milano is nasty and doesn't do what you request. Would not recommend…read morehim to anyone.

I have seen Dr. Milano many times. He is great with patients who have anxiety and is excellent at…read morehis job! I've heard horror stories about other oral surgeons. Never a bad experience with him. I won't let anyone else touch my mouth! Excellent care!

Polite, helpful and professional staff. Dr. Poore has an incredible bed side manner. He even took…read morethe time to follow up post procedure to check on my son with a personal phone call. I would highly recommend his practice to anyone in need.

From the owner: Our top priority at Monroe Oral Maxillofacial & Implant Surgery is to provide every patient with…read morethe highest level of oral surgical care possible to achieve the optimum result. Board-certified oral and maxillofacial surgeon, Dr. Matthew Poore, strives to serve patients with compassion and do everything in his power to ensure that patients are fully informed and comfortable throughout the entire procedural process. Monroe Oral Maxillofacial & Implant Surgery offers a wide variety of procedures, including: General Extractions, Wisdom Tooth Removal, Exposure of Impacted Teeth, Dental Implant Placement, Bone & Tissue Grafting, Treatment of Oral & Facial Infections & Pathology, Treatment of TMJ Disorders. If you are in need of oral surgery, our friendly and well-trained office staff is happy to schedule your initial consultation. Our highly skilled surgical staff will assist Dr. Poore in the development of a personalized treatment plan, address your concerns, and restore your smile. We look forward to seeing you at Monroe Oral Maxillofacial & Implant Surgery!

Needed a new dentist as mine recently retired. Don't let the ranch house fool you--these ladies…read moreare very professional. I had a great experience and recommend this practice to anyone. The doctor introduced herself as Fatima and she was the one who (oh so gently) cleaned my teeth. All the staff was very caring and friendly.