I took a friends fish in(Koi) last week, that I had been fish sitting. They were very professional…read moreand kind every step of the way. They took the fish in, the vet came out and read all my notes that I had on my phone, told me she was headed in to surgery so it'll be a few hours before she gets back to me. She was great at keeping us informed! Unfortunately the fish had a large growth and they put her down. They made the experience less painful.

For over 15 years, this hospital cared for my sweet Joey--and I will carry gratitude for them for…read morethe rest of my life. This wasn't just routine care. Joey was in and out of this hospital through some very serious moments. He had to be induced many times, undergo emergency procedures, and face situations where I truly didn't know if I would get more time with him. And every single time, this team showed up--with skill, urgency, and unwavering dedication. They didn't just treat him... they gave him more life. Because of them, Joey lived to 15 years and 2 months--time I know I wouldn't have had otherwise. That is something I can never repay. But what truly sets this hospital apart is their compassion. Every doctor, every technician, every staff member treated Joey like he was their own. And they treated me with such kindness and patience through every high and every devastating low. When it came time to say goodbye, they handled his final moments with a level of grace and humanity that I will never forget. There was no rush, no clinical coldness--only quiet compassion. They made space for love, for dignity, and for a peaceful goodbye. In the middle of the hardest moment of my life, they created something that felt gentle... and even beautiful. Joey wasn't just a patient there. He was known, he was loved, and he was fought for. And I will be forever grateful to this team for giving me the gift of more time with my boy--and for helping me say goodbye to him in the most compassionate way possible. Thank you, from the bottom of my heart

Our dog wasn't feeling well and we needed a vet to have her checked out. Our regular vet was too…read morebusy to take us in so we were in a pinch. Called Koolau Animal Hospital and they were able to take us in! The staff was professional and comforting to our fur baby, very impressed with the care and support! Thanks Whitney & Tasha?? Dr. Asato is trustworthy and honest with her diagnosis of the dog's condition. She doesn't push or pressure you in to anything that's not necessary. Not sure what it was like before but, her honesty and compassion is enough for me to trust her words & actions. The practice is very mom & pop, so if that's your style then this would be the place for you. Sometimes those bigger shinier practices seem better, but would they make the space and time for you when you need it?? As a follow up.. our dog is doing fine from following the instructions and medication that Dr. Asato prescribed for us. Thank you Koolau Animal Hospital!

Just moved on island, to find my pupcake Zippy having a hard time adjusting. He'd have serious…read moreseparation anxiety when I'd step out the door to check the mailbox. I tried giving him treats before I step out, new toys, over the counter medication to no avail, so thought maybe prescribed meds might help him adjust. Took to Yelp to find the nearest veterinarian. Koolau was within walking distance. However, I ended up driving in. With covid precautions in place, pet parents stay parked in the lot while fur kids are taken in. Transition of care was seamless. They called our previous vet's office for Zippy's medical records. Staff is caring and friendly, all you could hope for in veterinary care.

Such a great experience here with my 2 pups. Dr. Carson and Kylie were so sweet, and great with my…read moredogs . They both took their time to make sure all questions and concerns were addressed. Clean and fresh clinic. They also had really good reasonable prices

The staff here is incredibly kind and welcoming! The vet was very thorough and took the time to…read moreexplain everything clearly. They even showed us how to properly apply the medication, which was so helpful. Everyone was patient and gentle with my pet, making the whole experience stress-free. My son and I left feeling very reassured and cared for. Highly recommend! Was able to get same day appointment!

. So thankful for Dr…read moreAsato! my 15 yr old lab Joey had treatment with laser, acupuncture, and ozone, and the improvement was dramatic. He was more comfortable, steadier on his feet, and today he got up by himself and started walking around again--something that felt impossible just days ago. As someone with an older dog dealing with disc disease, possible ACL issues, and neurological weakness, it is scary and emotional when they are in pain and lose mobility. The care, attention, and treatment plan made a real difference for Joey. I am beyond grateful for the compassion, skill, and willingness of Dr Asato and her team to look at the whole picture instead of just one symptom. Seeing him improve like this has been such a relief and gives me real hope. Thank you for helping give my dog his comfort, mobility, and spirit back

I've been a customer of Makai Pet Hospital prior to the move to their current location next to…read moreHardware Hawaii Kailua (former Goodwill spot). The visiting feline who had been showing up at my doorstep needed professional help: first time for a wounded paw, second time for dental work. He's a feral feline so it required effort to round him up lol. Though he doesn't enjoy being confined in a pet carrier, they were able to take good care of him, thank goodness.

I waited a full 7 months to write this review to ensure it didn't just come from an emotional…read moreplace. I brought my precious 18.5 year old boy here to assess whether we should continue to medicate him or help him cross the rainbow bridge. I decided for the latter and that isn't what made this such a terrible experience. I regret each moment after I made that decision. When you arrive at this clinic, they take your dog from you and examine them while you wait in the car. So they had already taken him from me. The vet came out to have the conversation with me about options, and when I made my decision they told me I could wait in the car or the reception area. I chose the reception area, not really thinking much about it because I was grieving. Within moments, the receptionist started giving me papers to sign and options for cremation and I heard my baby boy screaming bloody murder in the room next to the reception area. I was in a panic, but in freeze mode, crying while the receptionist just stared at me. I had no idea they were going to needle and sedate him before I even got to see him again! After what felt like an eternity of hearing him scream, they brought me into the room and he was completely in shock and already half way gone. I picked him up and she didn't even give me a chance to talk to him or say anything she just stated explaining what she was injecting into his IV. He was dead within mere minutes of me stepping into the room. Then of course they told me to take all the time I needed. I was so traumatized I walked out and left his blanket, his bed, his collar. To be fair, I called the clinic a week later and left a message saying I wanted to speak with the clinic manager about a recent experience. No one ever called me back. They never even called to see if I wanted his things back. And they charged me over $400 for this traumatic experience. Don't get me wrong, losing a dog is never easy. But when I've done home euthanasia before, it's so much more peaceful and compassionate. This. Was. Awful. My sweet boy did not deserve to die that way after 18 faithful years. I will never, ever forget his screams. Never. Look elsewhere for pet care. This place doesn't deserve your money.

My experiences in speaking with Dera on phonecalls and communicating by emails were amazing. She is…read morevery knowledgeable, passionate, caring and extremely proficient in her work. She is a literal gold mine for the practice. I highly recommend going in when Dera is working at the Kailua location. She staffs at other locations, so be sure to find out when she works at Kailua or, if you prefer, Kaneohe. Dr. Pressler was also amazing. She has years of emergency veterinary experience and has a high interest/knowledge base in veterinary cardiac medicine. Try to book with Dera and Dr. Pressler when you go!

Dr.Yasuda and the staff are so accommodating. The best part about this clinic is that they give…read moreyou options and our transparent on price. I have been gouged before at different clinics in town. I am willing to drive out there and make the trip, because I always know what I'm getting. Clean office and quick service is another big plus. It was also easy to get an appointment too.

As I'm sure most pet parents can relate; it's always stressful moving and having to find a Vet…read moreclinic with staff that make a good match for you and your pet. I couldn't have asked for a better experience here. The staff were so wonderful! They created a very warm and welcome environment and treated my dog with such patience (he's a menace haha). The doctor took his time and was very communicative about anything and everything that was brought up as a concern. Additionally, they did not seem rushed through the process, which I appreciate. 10/10 would recommend to any pet owner!

I'm so glad I was able to get into this clinic yesterday!…read more Backstory- I used to bring my old dog here years ago. When my family came back to Kailua from Okinawa with a new dog this office wasn't open. Yesterday my dog was not acting like himself. His normal vet could not get him in. So I decided to call around and noticed Kailua Pet Hospital was opened and decided to call. The gentleman at the front got me in within an hour. Dr. Thornburg was amazing and my dog felt comfortable with everyone in the office. Everything was explained to me throughly. It was determined that my dog most likely injured his neck so he was given the meds he needed to help with recovery. Today I can tell he's feeling much better. Hopefully with a couple weeks of rest he'll be back to his rambunctious self! Thank you Kailua Pet Hospital! So happy to have you back. Bonus...They give a military discount

Took our 11 week old puppy to see Kailua Pet Hospital for her 2nd set of shots (1st visit was done…read morewith another vet office) Dr.Thornburg and the rest of the staff were absolutely amazing! Highly recommend scheduling your fur babies with her. She was very informative, caring, and comfortable. The staff was courteous since walking through the doors. Great experience from start to finish. Mahalo.

Enjoyed taking my cat to Vetco in the Kaneohe Petco. The vets are patient and explain details…read more You can earn points using your Petco account like you are buying merchandise. Ample Parking and the vets office is sectioned off the store. Went shopping for cat food while there.

Thanks to my awesome sister-in-law for suggesting Kaneohe's Vetco in the Petco Store!…read moreBrought our sweet kitty girl in for a scratched eye lid. The experience was fabulous! From Emily's welcome, to Marnie's attentive help during the exam and post, to the incredible Dr. G who is a fill-in for docs on vacay to Chelsea's administering of the antibiotic shot ...all went smoothly and no stress! Our kitty girl, who is usually very skiddish and reserved was very cooperative with Dr. G. and the girls. A true testament to their good vibes We are sooo grateful for the First Free Exam coupon! That helped tremendously with our bill which turned out to be less than $100 which is a miracle! And that also included two products from the litter box section which came highly recommended. Needless to say, we are so GRATEFUL for this experience and Vetco, Kāneʻohe! We recommend that you check them out if you're in search of veterinary service in Kāneʻohe

Super friendly staff and they always listen to our concerns for the two puppies. The prices for the…read moreservices aren't cheap, but I find them much more reasonable than VCA or petco (where we went previously).

Expensive . $45 for canine nail trim…read more Here's how they break it down... $33.50 for a CANINE NAIL TRIM. THEN they tacked on $11.50 for the tech to do the trimming. They call it TECH SERVICES. You would think the $33.50 includes SOMEONE who actually does the nail trim? So tell me Ali'i Vet, what is actually included in that $33.50 charge?

Ive been taking my fur babies to Dr. Tiberi for MANY years now. the reason that i keep going to…read moreher and only her is due to her passion and love of what she does. She doesnt do it for the $, she does what she does because she is a TRUE animal lover and goes above and beyond for the animals. Ive referred every single person that has animals to her clinic, I have yet to hear anything negative. no matter the hour or day she has ALWAYS gotten right back to me whether it be one of my dogs going in to labor, or theyre suddenly walking funny, they look hurt or sick or whatever the reason! she ALWAYS gets back to me with what i should do. If it's something i cant do/fix myself and NEEDS the care of a vet she tells me to bring him/her right away to her. Dr.T has done ALOT! As long as i have my furbabies (i have a lot lol) i will keep taking them to Dr. Andrea Tiberi Thank you for EVERYTHING you have done and continue to do for our dogs.

Andrea Tiber and her team is your one stop shop for all your pets needs. Andrea is a vet that knows…read moreher stuff she and her team are compassionate, knowledgeable, accommodating and fast. Good ole country vet taking care of our multiple legged ohana with true Aloha. All thumbs and paws up for Andrea Tiberi and Kamaaina Canie and cat care! Many Mahalos Andrea!