As I'm sure most pet parents can relate; it's always stressful moving and having to find a Vet…read moreclinic with staff that make a good match for you and your pet. I couldn't have asked for a better experience here. The staff were so wonderful! They created a very warm and welcome environment and treated my dog with such patience (he's a menace haha). The doctor took his time and was very communicative about anything and everything that was brought up as a concern. Additionally, they did not seem rushed through the process, which I appreciate. 10/10 would recommend to any pet owner!

Haiku always has a friendly and welcoming staff. They have plenty of availability or flexibility…read morefor urgent appointments. The staff is knowledgeable and I never have to worry about my dog in their care!

Search is over!! We finally found Dr. Tarr!! My dog used to…read moresee her at another vet clinic and has been looking for her for a year at VCA Animal Hospital in Kaneohe. Dr. Tarr discovered that my dog's severe back pain didn't require excessive treatment, but rather precise, targeted care--and it made a significant difference in his recovery. She is extremely professional, highly skilled, and wonderfully warm. Thank you so much, Dr. Tarr!

Salesmen first then vet care. Dr. Craven"s evaluation recommendations started with worst possible…read morediagnosis, cancer, with highest cost. Which she presented as "top tier" recommendation ($2300). When I said it was more than I could afford, she showed me "lower tier" ($1700) recommendation which would clear out my bank account but I said go ahead. She said would take 2-3 hours. I waited 6 hours and had to get cranky to get dog and results back. I"d already paid $1300 which was lower than expected. Am now treating dog for a UTI and shoving pills down his throat 2x day.

So conveniently located in Windward city shopping center, this is a great facility to have here,…read moreit's clean and the staff is friendly. Ali'i animal is not our regular vet but we have used them for daycare and boarding services. Today we went to Ali'i to have my pet ears examined and a hot spot wound re-checked. While we went specifically for these two issues the vet lectured me on my raw dog feeding as my dog eats raw and has been on raw for the last nine years with no issues. I will not feed kibbles. And maybe once in a great while I'll get him home cooked food. But my visit was not based on his food. My concerns were his ear and wound. Lastly, while Ali'i animal is a great facility, the prices are high!

They were SO FAST…read more I found a kitty on my street, called them to see if I could bring her in to scan her ear and see if she had a home. They said of course, and to bring her in whenever. They were kind and patient with the kitty. They found her owner, and set me up with the contact information for the previous adoption agency the kitty was from. Long story short, she was rehomed WITH ME And they are now my Veterinaries! I've been back once since, and they are SO KNOWLEDGEABLE. Gave me great advice on foods and treats for my kitty and answered all my questions! There is a waiting area with a few chairs. Their rooms are very clean and spacious. And their staff adores pets. No meanies here. 10/10 recommend!

For over 15 years, this hospital cared for my sweet Joey--and I will carry gratitude for them for…read morethe rest of my life. This wasn't just routine care. Joey was in and out of this hospital through some very serious moments. He had to be induced many times, undergo emergency procedures, and face situations where I truly didn't know if I would get more time with him. And every single time, this team showed up--with skill, urgency, and unwavering dedication. They didn't just treat him... they gave him more life. Because of them, Joey lived to 15 years and 2 months--time I know I wouldn't have had otherwise. That is something I can never repay. But what truly sets this hospital apart is their compassion. Every doctor, every technician, every staff member treated Joey like he was their own. And they treated me with such kindness and patience through every high and every devastating low. When it came time to say goodbye, they handled his final moments with a level of grace and humanity that I will never forget. There was no rush, no clinical coldness--only quiet compassion. They made space for love, for dignity, and for a peaceful goodbye. In the middle of the hardest moment of my life, they created something that felt gentle... and even beautiful. Joey wasn't just a patient there. He was known, he was loved, and he was fought for. And I will be forever grateful to this team for giving me the gift of more time with my boy--and for helping me say goodbye to him in the most compassionate way possible. Thank you, from the bottom of my heart

Waited almost an hour to just pick up my pet. I almost left without them giving me her medicine…read more Went back in to get her the medicine, waited another 15minutes!!

Such a great experience here with my 2 pups. Dr. Carson and Kylie were so sweet, and great with my…read moredogs . They both took their time to make sure all questions and concerns were addressed. Clean and fresh clinic. They also had really good reasonable prices

My senior dog just passed and i found this vet to be beyond caring . They showed such kindness and…read morethoughtfulness. Never change Pilina Vet, this is what we animal lovers need! Thank you so much!

My experiences in speaking with Dera on phonecalls and communicating by emails were amazing. She is…read morevery knowledgeable, passionate, caring and extremely proficient in her work. She is a literal gold mine for the practice. I highly recommend going in when Dera is working at the Kailua location. She staffs at other locations, so be sure to find out when she works at Kailua or, if you prefer, Kaneohe. Dr. Pressler was also amazing. She has years of emergency veterinary experience and has a high interest/knowledge base in veterinary cardiac medicine. Try to book with Dera and Dr. Pressler when you go!

I waited a full 7 months to write this review to ensure it didn't just come from an emotional…read moreplace. I brought my precious 18.5 year old boy here to assess whether we should continue to medicate him or help him cross the rainbow bridge. I decided for the latter and that isn't what made this such a terrible experience. I regret each moment after I made that decision. When you arrive at this clinic, they take your dog from you and examine them while you wait in the car. So they had already taken him from me. The vet came out to have the conversation with me about options, and when I made my decision they told me I could wait in the car or the reception area. I chose the reception area, not really thinking much about it because I was grieving. Within moments, the receptionist started giving me papers to sign and options for cremation and I heard my baby boy screaming bloody murder in the room next to the reception area. I was in a panic, but in freeze mode, crying while the receptionist just stared at me. I had no idea they were going to needle and sedate him before I even got to see him again! After what felt like an eternity of hearing him scream, they brought me into the room and he was completely in shock and already half way gone. I picked him up and she didn't even give me a chance to talk to him or say anything she just stated explaining what she was injecting into his IV. He was dead within mere minutes of me stepping into the room. Then of course they told me to take all the time I needed. I was so traumatized I walked out and left his blanket, his bed, his collar. To be fair, I called the clinic a week later and left a message saying I wanted to speak with the clinic manager about a recent experience. No one ever called me back. They never even called to see if I wanted his things back. And they charged me over $400 for this traumatic experience. Don't get me wrong, losing a dog is never easy. But when I've done home euthanasia before, it's so much more peaceful and compassionate. This. Was. Awful. My sweet boy did not deserve to die that way after 18 faithful years. I will never, ever forget his screams. Never. Look elsewhere for pet care. This place doesn't deserve your money.

Otis was so young to have to make the decision to let him go due to osteosarcoma (only 7). The…read moreentire staff very professional and emphatic. It's taken me a month to write this review. It was months after the first contact with them that we had to let him go. They followed up in the meantime asking if we needed anything, offering support and literature to help us with our decision and timing of it. We had more than enough time to say our goodbyes, she asked us about Otis and his story of how we got him. Dr. Naum was so gentle and kind with him and us and gave us plenty of time with him after. We were out of town for a few weeks after, had his remains returned promptly to us after we returned. A very lovely sympathy note just arrived a few days ago. The paw print was beautiful and they included a clipping of his fur. It made the terrible decision to let him go a little more bearable. Highly suggest their services. Could take care of payment earlier on day of the appointment and that was super helpful.

No one ever wants to say goodbye to their beloved fur baby but unfortunately the time comes at some…read morepoint. I heard about Arms of Aloha in passing as others recommended them on various Facebook dog groups that I'm a part of. When my dog was diagnosed with cancer, one thing that popped into my mind was that, if possible, I'd like to let her cross over at home, where she was more comfortable. This thought was even stronger after having visited the vet so many times in the last weeks of her life. I had read up on the literature available on the Arm's of Aloha website (where you can also get an estimate) as well as preregistered. You can also look at their appointments available. They advise on making an appointment at least 1-2 days in advance, especially on the weekends. The hard part is knowing ahead what day that will be. My dog took a turn for the worst one day and I went back and forth on scheduling the only/last appointment available for the next day (appts can be seen/booked online). No one wants to make that call (decision), but it's also painful to watch your beloved friend suffer. They do have a thorough cancellation policy you can read online and I decided I'd book the last appointment to secure it and I could always cancel/reschedule more than 8 hours out. In the confirmation email, there is a link to a video to watch of the Doctor describing the process so you're familiar - I'd recommend this if it is your first time through this. I guess because it was already the next day, they called me shortly after to confirm my appointment. I could barely get the words out the confirm but I never felt judged by the person on the phone. The morning of the appointment, I received an invoice in my email. They suggest taking care of it ahead of time as doing it in the moment with so many emotion is harder. I appreciated this detail and was able to get it out of the way. At our scheduled appointment time, Dr. Naun came to our house. She has a calm and peaceful energy to her. She had some further paperwork for me to sign then we started the process. It was peaceful, and of course sad, but Dr. Naun brought comfort to the situation and we're so grateful for a service like this. We chose to have our dog's ashes returned to us and about a week later, we received a beautiful urn and our paw prints. With the service, they have a chaplain who you may access to talk to if you need help. I did not use it but they do also offer at home palliative care.

. So thankful for Dr…read moreAsato! my 15 yr old lab Joey had treatment with laser, acupuncture, and ozone, and the improvement was dramatic. He was more comfortable, steadier on his feet, and today he got up by himself and started walking around again--something that felt impossible just days ago. As someone with an older dog dealing with disc disease, possible ACL issues, and neurological weakness, it is scary and emotional when they are in pain and lose mobility. The care, attention, and treatment plan made a real difference for Joey. I am beyond grateful for the compassion, skill, and willingness of Dr Asato and her team to look at the whole picture instead of just one symptom. Seeing him improve like this has been such a relief and gives me real hope. Thank you for helping give my dog his comfort, mobility, and spirit back

I've been a customer of Makai Pet Hospital prior to the move to their current location next to…read moreHardware Hawaii Kailua (former Goodwill spot). The visiting feline who had been showing up at my doorstep needed professional help: first time for a wounded paw, second time for dental work. He's a feral feline so it required effort to round him up lol. Though he doesn't enjoy being confined in a pet carrier, they were able to take good care of him, thank goodness.