I want to be fair here, because this is really a story about two very different visits.
The first time I came in, I worked with Barry, and he was fantastic. I had never bought a guitar in my life and barely knew what questions to ask. He sat down with me, pulled close to ten guitars off the wall, and played every single one so I could actually hear the differences for myself. He never once rushed me or made me feel like a clueless beginner taking up his time (great player btw!) By the time I walked out I had fallen for the shop and found the exact guitar I wanted, a Taylor 114ce. I was so excited that I could not wait to come back the next day to buy it. I had also planned to sign up for lessons there.
The next day is why I'm writing this. Barry wasn't in, and the guy working the guitar repair counter helped me instead. He acted like I was a massive inconvenience from the second I walked up. The store was nearly empty at the time, just one woman trying out a guitar in the back and another customer making conversation up front, both of whom were perfectly friendly when I chatted with them for a minute. The guitar I wanted was a floor model with two deep scratches gouged into the front, the kind that do not buff out, plus a pickguard worn down from being played constantly. It was still priced like it was brand new. When I asked if anything could be done about the price, he went to check and came back offering fifty dollars off. I asked if he could come down to seven hundred and he flatly said no, though he said he could throw in strings. All of it came wrapped in the same cold attitude, like I was lucky he was even bothering with me.
I decided to leave and went to another shop that had the exact same guitar, brand new and so pristine it clearly had never been played. I did not even think to ask for a discount because it was in perfect condition, but they gave me one anyway and knocked ten percent off without me saying a word. On top of that they set me up with a stand, a tuner, a capo, a handful of picks, strings, and even a hat, and discounted those accessories too. They were thrilled to help the entire time. I bought my first guitar there and booked my first lesson there too, and I walked out feeling exactly the way you should feel buying your first instrument.
So if you go to McCabe's and you get Barry, you will understand why this place has the reputation it does. He was the reason I almost became a customer for life. There was also a gentleman there both days who I believe may have been the manager. The second day he gave me a quick hello and then stepped into the back right as I pulled the guitar down to start the process. I have no idea whether he picked up on how that interaction was going, but I really wish he had been out front for it, because a ready and excited first-time buyer walking out empty handed could have been saved. If this somehow gets back to Barry, thank you for helping me find my first guitar. read more