What a fun surprise. I found Randy and his amazing little shop online. We drove up from Huntington…read moreBeach, wow, did it ever end up being worth the drive. My wife and I met Randy and both immediately liked him. He sat there on the couch listening while Randy put on an absolute clinic. We learned a lot about turn tables and saw options from 500 to 225000 dollars ...and everything in between. We got to talking about things he had in stock and that's when we came across the VPI HW-40 anniversary. Number 62 of 400. I immediately fell in love. We agreed on a price and I was off with my new rig. I am blown away by how great this thing sounds. A nice benefit of dealing with a pro like Randy is that it was all set up and ready to go. I'm already back in contact discussing phono stage options. Do yourself a favor and check his shop out. You'll be glad you did.

Randy is the man! Well over a decade ago, I stumbled into his store, armed with little spending…read morepower. I knew I wanted some Vandersteens. I ended up with some 2ce Signatures. While there, he took the time to explain all of the things that make Vandersteen's special. He even played the state-of-the-art Model 5's from back then. As a budding audio geek I was floored. Fast forward to 2018. Randy's kindness and expertise still stuck in my mind, I returned to his Santa Monica shop. This time, I was ready for the whole-enchilada! 5A Carbons, AR amp and pre amp, Basis table. The works. Randy set them up perfectly and I can't thank him enough. Randy and his team are the real deal. Highly recommended.

Peter was super helpful helping us replace our preamp and amp. We spent time listening to the…read moreequipment options and then Peter came to our home with the Naim to allow us to listen to the equipment using our speakers. He is very patient and walked us through the control app for the Naim. We are extremely happy with our experience and purchase from Peter. Highly recommend.

Just had Peter upgrade my turntable. Totally professional and a great guy to work with. I have a…read morefeeling I'm not going to get much sleep tonight rediscovering my albums. Highly recommended!!!!

Our family has done many purchases from Video and Audio centers from the time Santa Monica store…read morehas opened. Their price and service is just right. I wanted to relay our recent experience about our your company. Badal at the store to our surprise, remembered us from few years back . He is highly knowledgeable , thorough and kind. Our service at the store this time was even better than last. David and his team were on time and handled the delivery and installation very professionally. I also appreciate Ivy for managing the one touch delivery and Flexible scheduling. Our overall experience has been incredibly great and has surpassed our experience with Best buy and Costco by far. We will continue doing business with them and refer our friends and family to them.

Please do not use this business. The owner is unresponsive, the fact that Walmart uses it to…read morefulfill its products is beyond me. I cancelled my order and requested refund from Walmart as of today. I had ordered the TV on August 18th. Don't bother with this company. Terribly sad to write this, but when you don't have your customers' interest at heart, why should they buy from you?

Upon entering, the two gentlemen behind the counter offered a rather wide-eyed reception, carrying…read morea slight energy of putting on airs. The rock section proved an eclectic affair... with pop artists like Taylor Swift and Sabrina Carpenter tucked in among the records and no dedicated Pop section in sight. When we inquired about used vintage players, one staff member simply pointed us toward Best Buy down the street, ending the conversation there. Despite these quirks, I did find a vinyl I'd been hoping for, and my friend also made a purchase. It's a three-star experience.

Terrible experience here over the weekend! They have…read moreconstruction in the area and plead with people on social media to come and shop. Then, they treat you poorly! It was a pain to get here, lots of construction causing Terrible traffic and delays since we don't leave on Westside. When we went to check the movie section a store employee was sweeping around customers in that area. My husband went to look at movies and he called him out, insulting him as "oblivious". The employee was too concerned about some in store concert, moved things around. But not about getting business from customers. Rude customer service! Well, that's why folks shop online. Who needs this crap? You go through difficulties to come and support a local record store and that's what you get. No respect! On top, not enough merchandise, poor selection. Dusty. We left what merchandise we were planning on getting and left. To never return! Stay away!

James at Destination was a pleasure to work with. Very generous with information and his time…read more Great place to audition Legacy speakers. Altogether a great experience.

I've been buying hifi equipment for 45 years. Destination HiFi and especially James Thompson are…read morethe best folks I've ever dealt with. The level of personal service, attention to detail, follow up was fantastic! Wow! Six stars out of five!!

Protect Victor at all costs. This guy *offered to come out to my house* to do a routine checkup on…read moremy turntable. He diligently checked everything, found it to be in perfectly fine working order that didn't require service, and didn't even charge me for his time. Super nice, non-judgmental gentleman -- unbelievably rare in the generally weird, snooty world of hi-fi audio. PS When I'm ready to make a component purchase, I'm going to Definition based solely on my interaction with this guy. This is why customer service matters!

Great customer service at a very fair prices. I inherited a Control4 system from the previous…read moreowner of my place. I hated that system. Not just because it is archaic but more importantly, every little thing I need fix (tune) required me to call my dealer who charges an arm and a leg. One day, all my speakers died, so I called my dealer, and they wanted my first born. So I decided to venture out and I found Definition AV. 1st, their service call price is very reasonable. They diagnosed the problem (the Amp died) surgically, but what's great about them is that they asked a lot of questions to truly understand my use cases. They recommended me to switch half of my system to SONOs and leave my living room TV's 5.1 audio system alone since it was still working. My previous dealer would had never recommended that because SONOs is more DIY and they would not be able to charge as much service money. Before they left, they even tuned up my 5.1 system just because they found some misconfigurations on they way. It sounded WAY better. I got the quote, the price is very reasonable and they came out quickly and upgraded my system. Now, my system works way better and I can use my voice control (my main method of controlling everything else in the house) to activate any speakers or speaker groups. I'll be a returning customer!

My experience at Gryphon Audio was fantastic. Their space is beautiful, comfortable and…read moreconveniently located within the Pacific Design Center. Joe was a wonderful host and extremely knowledgeable about their products. And then the speakers themselves - they sound terrific with incredible detail and nuance. It really feels like you're inside the recording. I also appreciated getting to hear the same recording on different systems. All in all, Gryphon Audio is well worth a visit...and a listen!

Never heard sound like this- and in such a stunning space..a rarity these days to witness such care…read moreand detail - and above all, passion for music

I called to ask about a repair on a portable Bose speaker. While they were unable to help with this…read moreparticular task, Jason kindly pointed me in the right direction by referring me to another place that might be able to help. Jason's honesty, kindness, and willingness to help were especially notable. If I have any issues with my home audio in the future, I'd definitely come here.

absolutely amazing experience. went in just to try a set of headphones before buying on facebook,…read moreand got to try sooo many and ask tons of questions. the people in there really know their stuff and had all the patience in the world for me. definitely a must visit if you're into headphones and sound gear. they have damn near everything and you can just sit and enjoy it if you're curious about them.

Chris was awesome! I called about an issue with my receiver. He explained over the phone that i…read moreshould first check for a blown fuse. I opened it up and he was right. Replaced the fuse for $4 and fixed it myself. I really appreciate that he helped me figure it out without him coming out. I'll definitely be calling Chris again with any more audio equipment issues. thanks!

Chris is THE Los Angeles Empire turntable expert. I picked up a used Empire Scientific 698…read moreturntable in completely untested condition and in a two hour house call Chris had it resuscitated, fully set up, and ready to run for another 50 years. Chris was upfront about pricing, timely, and a great communicator.

Great experience. Staff greeted me immediately. I told them I had an hour to burn and they showed…read moreme where the guitars and basses were. They had amps and good quality instruments with a sound proof room to try them out in and no hard sell. Bought a nice bass and I'll be back.

If you are shopping for your first guitar, or honestly any guitar, just go to True Tone Music. I…read morewill get into why, but that is basically the whole review in one sentence. I found them online and called ahead to see if they had the guitar I wanted in stock. They did, and whoever answered the phone was so genuinely enthusiastic that I was excited to go make my purchase. When I got there the place was busy, with people in the back trying out guitars and a few staff floating around helping everyone. The thing that struck me right away was that all of them looked like they actually enjoyed being there. The guy who helped me, Louis, was a total rock star. I told him I was after a guitar and wanted to start taking lessons, and he immediately walked me back to meet Shawn, one of the teachers who happened to be in that day. Shawn and I hit it off, and I texted him later that day to set up my first lesson, which is this coming week. I am genuinely excited for it. The guitar I wanted was there, brand new and in flawless condition. Here is the part that really got me. I had read that silk and steel strings can be gentler on your fingers when you are starting out, so I asked about them. Instead of brushing me off, Louis walked me through the real pros and cons, and not once did it feel like he was nudging me away from them to save the shop a little money or labor, which is honestly what I half expected. I ended up deciding against them, and then he handed me a set anyway and told me to take them home, and that if I changed my mind I could come back any time and they would put them on for me free. He let me pick out a handful of picks, threw in a tuner, and even knocked a chunk off the price of the guitar without me asking. I had not even thought to ask, since it was in perfect condition. Then there was the warranty. I asked about it, they did not know off the top of their heads, and at one point something like four of the staff were working to track down an answer for me. Mind you, I had already checked out. I was buying that guitar no matter what the warranty said. They chased the answer down anyway, simply because I had asked. They also threw in a hat, which sounds like a tiny thing but genuinely made me grin. Picking up a new instrument feels like the start of something, and a small gesture like that fit the whole spirit of the place. I walked out already wanting to come back, even though I have no reason to until my lesson. This is the kind of customer service people say does not exist anymore. I am here to tell you it does, and it is alive and well at True Tone Music. I never even planned to buy my first guitar there, and now I cannot picture it having gone any other way. Huge thank you to the entire team, and to Louis & Shawn. You made my first guitar purchase a great memory.