My homeowners warranty connected me to this company to repair my dishwasher. I received a call from Michael to schedule an appointment to look at the dishwasher. Michael arrived timely, wore a mask, was professional and knowledgeable. He explained the issue with my dishwasher and ordered the parts needed. He came back to repair the dishwasher, installed the replacement parts. After this, during his thorough testing he discovered another issue, so he ordered the part for that. He came back again and fixed all parts and thoroughly tested the dishwasher. He was polite, friendly, experienced, and knowledgeable. I had been apprehensive due to the reviews, but hoped for the best. I am pleased with this repair, and would not hesitate to contact Michael at McCain appliance repair for any future repairs I might need. read more

Mc Cain Appliance (Rick Mc Cain) was sent by my home warranty insurance to fix my oven. This man has no experience working on modern appliances. He is about 80 years old and arrives in a beat up old Plymouth minivan. My oven is a high-tech LG oven that was having problems igniting -- it had a very strong smell of gas but wouldn't light. He said, "I don't smell anything." . I couldn't believe it! The oven's alarm was going off!!!! He was very rude and just wanted to argue about it. Then he demanded to use my restroom. He didn't ask politely -- he demanded. He kept trying to figure out what the problem was ... finally saying he would have to come back. He came back a week later. He brought a new igniter. He walked into my home and immediately told my husband that we needed better house numbers because he couldn't find our house. (He had been here a week ago) He was very rude and my husband ignored the comment -- then he yelled, "DID YOU HEAR ME????" My husband said, "Yes I heard you.". The old man just went on & on yelling about how he hated my town. My town?? What??? So .... he works on the oven for about an hour and said he was done. He turned on the oven .... and the alarm went off again! He kept turning it off & on .... the alarm continued .... We just looked at him and asked, "What's wrong? The new part didn't work?". He said, "I'LL HAVE TO SOME RESEARCH ON IT.". Research? This man had no idea what he was doing. He left but stayed in our driveway for about a half hour at least. We called our insurance company right away. We were on the phone with the insurance company -- they were trying to reach him on his phone but he wouldn't answer their call. He's still in my driveway! So now, after 2 weeks my oven is still broken. We've told our insurance company that we want someone else to fix it because this old man is completely clueless and very very rude. read more

Is it possible to give negative stars? The "technician" who is here to work on my washer is so unbelievably rude and aggressive. He isn't wearing any type of uniform, and his vehicle is a rusty mini van from the 90's. Not professional at all, and actually he's downright creepy. My service window was from 10-12. I showed up at home at 10:05. He greeted me with an attitude and told me that I "almost missed him...etc.". Well, I didn't, so get to work. He's coughing all over my laundry room, and rudely told me to "get on out of here" as I was leaving showing him where the laundry room was. He also asked to use my restroom two minutes after getting to my house. I hate that, and your window was from 10-12....Use a gas station and show up at 10:05. The ONLY REASON I didn't kick him out is because he is a sub contractor for my home warranty company. If you have a choice, hire someone else. read more

I was concerned about this vendor at the get go. After my experience I found all the reviews online Are 100% accurate. The vendor was selected by my home warranty company. They were not available fast enough to come and diagnose/order parts. The tech was grumpy and short with me when I asked questions about their process and how they approached the repair. He left the old parts and boxes for me to dispose of. I asked if it was ewaste that needed to be recycled. His answer was gruff and condescending. He asked to use the bathroom three times, out of five visits (two different work orders). One time rushing in the door and immediately needing to use the bathroom at 9am. He did not seem professionally trained. He had to do research offsite, which was Googling basic trouble shooting. His initial diagnosis did not fix the underlying root cause of the failure, which required more time, parts and repairs. That said, he did fix the appliances eventually. 1 star is generous for low focust on customer service and lack of timeliness. read more

DO NOT EVER USE THIS COMPANY. The owner was EXTREMELY RUDE and has absolutely no idea what he is doing. He called my mother in law and husband a liar and his technician said we were "blowing smoke up his ass" and our microwave wasn't really broken. He said we just wanted a free microwave. This guy is a joke and he should just close his pathetic business before anyone else has to deal with him. read more

I am confident that they have no understanding of "customer service", nor do they show any concern for a timetable of correcting the problem that was diagnosed...you would be better off finding another appliance repair person. read more

Incredibly rude and incompetent. Unbelievable that they are in business. We were assigned them through American Home Shield and it is now noted on our account to NEVER assign them to us in the future. read more

I do not recommend this company! Bad communication! The part we waited for was broken when it arrived and we were told it would have to be reordered and would be another week. Here we are 2 weeks later with no call and no part. This makes 4 weeks in total waiting for said part with no washer in the mean time! read more

Guy who came to service my Stove top on 7/18/16, had a major attitude. He was coughing, was rank with Body Oder, Sweat and cigarette smell. He was also very filthy. He was gruff and he got in my face and with a gruff tone of voice and kept turning dials on my stove of and on and caused gas smell in my home saying "See here is how you do it, or you get gas in here. I have 2 cats and a dog. I was dizzy and queasy for over 2 hours. Had to air out house. Tried speaking to the owner about it and he had the same attitude. I told him I would never do business with him again and he yelled at me "Well ma'am I do not care if you do business with me again, Ido not want customers like you!" I said "I am not the problem, you guys are.You are rude." He then got more angry and yelled "No we are not rude..." I Said "Yes you are." I then hung up. I do not recommend this company at all. read more

Short Review: Horrible service. He is extremely rude and unhelpful. He was supposed to fix my dryer in November and lost his records showing that he visited the house I rent this first time in November, and so 7 weeks after the initial meeting we have to restart the whole process (about a week ago, on Jan. 11). Today, when I call to follow up on the 2nd meeting on Jan. 11 and see where things stand, our conversation ends with him threatening me over the phone that he "is going to beat me down!" and that I need "a real good beating!" Long Review: I contacted McCain's Appliance in November of last year (2015) to look at my dryer. He was supposed to come out the day before Thanksgiving, but didn't show. We rescheduled for the following week. He came out, said there were parts that needed to be order and that he would contact us and come back out once the parts were in. Fast forward to January, 11 2016 and I still hadn't heard back about the dryer. So I call and say I am following up on a previous appointment. He says he doesn't have a record of ever being out to look at my dryer. So I contact the Real Estate agency that I rent through and they contact him and we set up a new appointment. Upon coming out here, he says he remembers being out here previously (which means he just lost the previous paperworks or records of service). So basically, we restart the whole process on January, 11 & he again says he needs to order new parts etc. Having already witnessing him lose the records and drop the ball the first time around, I figure it would be a good idea to follow up and make sure he stays on top of things this time around. I call and ask questions about the dryer, such as, when can we expect the parts to come in or for him to come back out to actually fix the dryer. He says it's not in his hands, he just sends the order to American Home Shield (an insurance company) and they take it from there. "Do you happen to have a phone number for them?" I ask. "Nope I don't, and they won't talk to you because your not the owner," he replies. A little annoyed I say, "Well is there anyone I can talk to and maintain communication with so I know what's going on and can make sure the dryer gets fixed in a timely fashion?" (You know, as opposed to the 7 weeks of not hearing anything from him the first time). And this is where things get really interesting. He says, "This doesn't involve you son, you have nothing to do with this, so no." WTF?? I say, "Well I think I should be involved somehow because I'm the one who needs my f***ing dryer fixed." He completely looses his cool when I drop the F bomb and goes on to berate me by yelling "Hey! You're way too young to talk to me like that! Way too young! You need a beating, you need a beat down! You're lucky you aren't my kids, b/c I would beat you down! Way too young!" I calm retort, "Well thankfully I'm not on of your kids, sir." He is still furious and says "Yeah, you are lucky! Because I would beat you down! I still should beat you down even though you aren't my kid! That's what you need!" I say ok and pretty much hang up on him. read more

Just had this worthless company come out to my house today to work on my 30 year old microwave. This was a insurance claim mind you. I've dealt with this place before when I had a issue with my cook top and hood above the cook top. Naturally that time everything worked fine and we are still having problems with the stove and hood. So I figured I would try again with the microwave. Well I had my mother drive to the house to meet the guy since I was unable to be there. The grouchy crusty old man with a crappy van came to my house. My mom greeted him. Told him the issue I had with the microwave and the plastic piece at the top of the microwave fell down and broke into a bunch of pieces. I tried to order these pieces myself and the are discontinued. He said I had to have proof of this piece falling and breaking ( I needed to have a broken piece) which I get for insurance. Then he told my mom on top with being snappy with her to begin with said I needed a piece and it better be the right one since he knows what he looking for and not some random piece of plastic. And she better not blow smoke up his butt. So I call the worthless owner and told him what he said and continued on to tell me I'm a liar that his tech didn't say that. Told me that I need to stop defending my mother and continued on and on how I'm a liar. We argued for 15 min on the phone. Also calling me a liar that the piece just doesn't fall down from the roof and break. It's 30 years old having constant steam roaring up and aging the plastic. We argued some more till I told him to just write his report and I'll call the insurance company and I'll have someone else come and fix the microwave. Then he hung up the phone after a few more words. He also told me that I'm not his customer. So I assume that all the people he has call him are not his customers. He solely works for the Insurance company and the "customers are nothing. He just collects his 75 bucks and says everything works fine. This company is the worst I have ever dealt with. He should not be in business. I called insurance company and told them what happened. They said they will take care of it and they will have someone else come help me. I told him I don't want a new microwave I just want this one fixed. He told me all I want among all his other clients he goes to deal with are only wanting new appliances. I just want mine fixed. I do not recommend this company what so ever. Save yourself and go else where. Also every time you call you get the answering machine. You start to leave a important message then he will pick up the phone. This happened 3 times. So unprofessional it makes me sick that this place exist and takes advantage of good hard working people that just want there appliances fixed. I wish I could give 0 stars read more

Ridiculously horrible service. You might think the other review is an exaggeration of sorts, but based on my experience with this man I'm not surprised at all to hear that he threatens his customers with physical violence. He didn't threaten me, but was definitely rude and unhelpful. He smelled like piss and I think he might have stolen from my apartment. read more