Took my vehicle here for service. My service advisor was Rusty Hilton. He took care of an oil change and some recall warranty work that needed to be done on the vehicle.. The service he provided was professional and he even saved me some money with GM points that I didn't even know that I had - great job. Keep up the good work, five stars! read more

This was one of the best experiences that we have ever had at a dealership! Every single person we came in contact with was fantastic. Taylor, with their online sales, was super responsive and was always in contact with all the questions I had. And Derek was phenomenal. he really worked foe this deal and he made it such a fun experience! I will recommend them and Derek forever! read more

McCarthy Chevrolet Lee's Summit - Dodge Durango - Car Dealers Near Me - Lee's Summit, Missouri

I bought my car at the McCarthy in Overland Park and was told that since I live in Lee's Summit, I could have it serviced at this location since they are equally owned. The location convenience is undeniable, and after having a great sales experience at the Overland Park location I figured I could trust the customer service here. However, so far, I have different thoughts. After we purchased our car, we realized that the O.P location didn't place a license plate holder or screws for the front, as Kansas only needs it in the back. I called the service dept. at Lee's Summit, and left several messages with the service dept. and these were never returned. I considered that I had recently been receiving spam calls, and thought perhaps I had mistaken a call or two as such. Yet, I went to the service dept. and asked them about the license holder bracket, and additionally about my radio because the sound was a bit off. The gentleman at the service dept. took my information, and told me that I would receive a phone call once they received the bracket. Two weeks went by, and I needed to stop by the McCarthy O.P. location for my auto documents/title application. While there, the kinds salesman who helped us with our purchase went ahead and found a license bracket for the front. I still needed to find out why I had no sound balance with my stereo system, so I stopped by the service dept. at the Lee's Summit location the following Monday, and asked what was up? The gentleman at the counter looked me up and immediately said that my appointment was for that following Saturday. I was shocked, and asked him whether or not they had tried calling me because I was the last to know that there was an actual appointment since I never received a phone call. Glad to know they chose what day I would be available for that appointment. This began to show indication of how they roll. I showed up with my car that following Saturday, and was informed to have it picked up by 3, which I did. They informed me that I needed a new radio because the original one was defective? Anyhow, again, they told me that I would receive a phone call once the new radio arrived so I could set up an appointment. This was mid-January and it's February 19th. I called yesterday to the service dept. and guess why? I had not heard anything about the radio arriving. Not sure whether or not they had it, I was surprised that when I called and pressed the number option for open service ticket, I did reach someone. And guess what? Not surprised the guy, named "Jeremy" answered and said, "Yeah, it's here. When would you like to have it put in?" I was taken aback. I asked him, "Do you have any information whether or not someone tried to call me to let me know it was in?" Jeremy just acted like he didn't hear my question and said, "When would you like to come?" I ignored his question, and said, "Is this what happens? No one calls and this is a thing with you guys?" Again, Jeremy just repeated, "When would you like to schedule to have this put in?" I scheduled for my radio to be put in next Monday the 24th, so we shall see how this flies. I am apprehensive once I came to Yelp, which as a Yelp Elite reviewer I should know to trust my fellow Yelpers with their take on service. I should have checked here beforehand, and checked with Chevy in general whether warranties need to be done through the dealerships in which they were purchased. Depending on how this goes, I will check with Chevy because it appears that no manager at this location has checked these reviews or has any concern with the quality of service there. read more

DO NOT BUY A SERVICE OR A EXTENDED WARRANTY. I will never recommend McCarthy to friends of family to this dealership. They first tried to charge my wife for a tire rotation when we had already purchased the prepaid service. Brought the vehicle in for a squealing belt and in they quoted me $400 even though I had the extended warranty. They charged me nearly $5000 for this plan and told me that the belt wouldn't be covered, it states in the warranty plan that it was covered. read more

I was worried based off the reviews, however I had a great experience!!! Jeremy on the sales floor was amazing, understanding, and kind especially when explaining the paperwork!!! Also, Ryan in finance did a great job explaining the different options without being pushy!!! I didn't feel pressured and they both made the experience pleasant and exciting (like buying a car should be)! read more

I took my 2022 GMC Sierra 2500 Duramax to McCarthy Chevrolet Lee's Summit for a simple oil change, tire rotation, and to check a low coolant light. There's a known service bulletin about a faulty coolant sensor--should've been a quick fix. Instead, I got a call saying the truck was a gallon low on coolant and needed head gaskets. No loaner vehicle was available, but I made it work. A couple weeks later, they say it's done. My service advisor (the only competent person in this mess) kindly drives it to drop it off at my job. I drive it home, just 40 miles and I barely make it before the engine completely locks up. Then came the kicker: GM initially refused to cover the repair under warranty because of a lift kit--despite the fact that they had *just* done major engine work with no issue. After some back and forth, they finally agreed to cover it under the powertrain warranty. At this point, I told them I was no longer comfortable keeping the truck. If the head gasket job wasn't done right the first time, how can I trust the engine rebuild? I expressed interest in selling it back to them. That was OVER two months ago Since then: - The sales manager's offer to buy it back changes depending on his mood. - I've left multiple voicemails with no response. - They keep using my service advisor as a middleman instead of calling me directly. - And my truck? Still sitting there, broken, while I keep making payments on a $82,000 paperweight. I've been a loyal General Motors customer--five brand-new vehicles, plus used ones. But this experience has been the final straw. This will likely be the last GM vehicle I ever buy, and it will definitely be the last time I do business with McCarthy Chevrolet Lee's Summit. read more

I am almost at a loss for words at how horrible our experience with the service department at LS McCarthy Chevy was. They have worked on our Chevy diesel twice now. The first time for a sensor we were told was in the engine and hard to get to. Took longer than it should but was covered by warranty and they eventually got it back to us though they seemed to struggle to know how to get to the sensor. This time they had our truck for nearly 5 weeks to fix the engine. They first told us GM was just going to replace the engine. Then they told us they decided to repair it instead. Each week we were told it would be done at the end of the week. We finally had to ask for a loaner, which they never have. They arranged a rental to be reimbursed by the warranty. Which was fine, except they kept forgetting to extend it and we wouldn't know until we would get harassing calls from Hertz. Their first excuse was the parts once they finally came in were broken. Then the next parts were missing pieces. Then they were having trouble getting it back together. 5 weeks and guess what? It broke down on the way home. Look under the hood and no coolant. Call them..no apologies or offers to help just here's a number for a tow company and maybe the warranty will reimburse you. Find out they either cracked or didn't reconnect a hose so coolant is just dumping. Don't take your vehicle here for service. They very clearly have no idea what they're doing. read more

If you have average credit and no cosigner they will ignore you. Took 5 days to figure out if I was approved or not. Told me they would be in contact with me and didnt hear anything back on two separate occasions. read more

Needed a service appointment. Tried the option of "scheduling online" first, which is merely requesting preferred appt day and time and they will "get back to you." Got a text about an hour later asking if ok to text with them to get it scheduled. Said yes. After a few back and forth messages, I was ghosted. So I tried the traditional route. Called. No one answered. Tried calling again a bit later. Still no answer. Left a Voicemail in some general voicemail box. Never heard back. AVOID LIKE THE PLAGUE. I called a difference Chevy dealership nearby, talked to someone right away, got my service appointment scheduled ASAP. read more

You would be better trusting your car with a chop shop, at least you'll know the end result. This dealership has known about the safety recall for my traverse. The recall is for airbags shooting shrapnel. They failed to tell us the status for the recall and, after being confronted by it, decided there was nothing wrong with how they've handled this. I brought my car in over 2 months ago for tires. They chose to add an alignment in an underhanded fashion. I ended up waiting an extra hour because of their poor service. I requested my veteran discount 3 times and never got it. When I got the vehicle home, I noticed new damage to my rim and lug nut. I left a review, and the service manager responded with I'm sorry, this was your experience. I'm working this with myself. It took over a month to get in contact with the service manager afterward. When we finally connect, the service manager is rude and unwilling to work with me. I waited around for at least 8 hours that I set aside to work with them. Despite setting up a time, the service manager doesn't reach out until I text him again. The service manager knew his offer would not be acceptable before calling and decided to waste as much of my time as he could. Even after I asked to speak to his boss, multiple times, he decided to play dumb and keep wasting my time. The service manager shouted, lied, refused accountability, and verbally assaulted me. The worst part of this experience was after the service manager should have known about the recall, he still stated, "I dont think you've had that bad of service, I really don't." I am interpreting this quote as McCarthy saying we dont care that we failed to do our job or that you and your family are in mortal danger because of it. I move on to the general manager after this. At this point, a trend is displayed of the managers not reaching out when they say they will. The entire time working with the general manager, I was met with excuses and lies. After about a week and half getting a simple update was too much for him to handle. The managers were provided all the information and time needed to work with me, and in over 2 months, no progress has been made. As someone who's graduated basic leaders course and advanced leaders course, I find it strange the general manager referred to himself as a leader. Brian (general manager), if you know what the term leader means, then you would understand how poorly your "leadership" skills have impacted this experience and your company. I've wasted over 2 months of my time on people who clearly don't care about the service they provide, my property, my time, or the well-being of my family and I. All they care about is taking your money by any means necessary. As a company who claims to go above and beyond for service and honesty, you need to do better! How can you claim these standards and employ people who use tactics halting the customer from sharing their experiences with staff qualified to work customer service? read more

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Legit place if you want a good atmosphere when buying a car. I should know..I work there and see all of my peers trying to give the very best to everyone who steps into the door. read more

If you contact these clowns for a simple quote you will have your inbox blasted with endless spam even after you tell them to stop.

If you're in the market for a pre-owned or new car, then you should definitely visit the McCarthy crew. I received a pre-approval letter from my bank and this was one of the first dealerships that I chose to try out. I was greeted within about 45 seconds of entering by the best salesman Mike Lesher. We took a test drive and I felt like we really connected. Shortly after a quick Starbucks run, I knew I'd found my car, 2016 Honda Civic EX-T with all the bells and whistles. I spent about 30 minutes negotiating and finally we came to an agreement. Mike had a procedure scheduled so the next day I came back to finish the paperwork, his associate Ken Pallante welcomed me and got everything worked out. Such a gentleman and very thorough. The final step was sealing the deal with Kevin, the Finance Manager who talked me through warranty and payment terms. Overall, the entire team was genuine and forthcoming with the process start to finish. I'm grateful to each of them and happy to join the McCarthy Family. read more

McCarthy Chevrolet Lee's Summit - Car Dealers Near Me - Lee's Summit, Missouri

Don't buy a car here. The finance people are horrible. The man-child we signed our paperwork with was watching the Wolf Of Wallstreet when we went into his office. His office was totally dark with no light on and he never turned the lights on. Then he insulted us after we told him we did not want to buy a warranty, and we had to tell him no 7 times. He told us we had no idea how to appropriately spend our money. It was a brand new car and already came with a free warranty. What an idiot. Stay away from here unless you enjoy being insulted by staff. Also the front lady would not help me and made me stand in front of her for 5 minutes and was ignoring me before she realized she needed to give me title paperwork. Feels like she will do anything to avoid customer interaction. Rude people all around. read more

Buying vehicles from here is always quick and painless. I won't be using any other dealers in the future. I have also serviced my family and I's vehicles here for the last year and they have gone above and beyond for me. Definitely recommend McCarthy Chevy Lees Summit! read more

Came here to buy my first car. My mistake coming here alone as a woman. He rushed me, made me feel incompetent, & acted like I was a burden bc he "had a party to go to". AVOID THIS PLACE!!!! Not to mention, after buying, I get a call a month later from the finance guy saying "they had to switch my loan". Which is ILLEGAL WITHOUT PERMISSION!!!!! read more

Brand new 2023 car. They promised the world but took advantage of a senior citizen by rushing through the financial portion that ended up with terms and financing considerably more than what I agreed to on the original offer. The car was not detailed, or washed, and had trash in it. Two days after I picked up the car, it had a flat. The manager told me he would not even patch the tire. The salesman and the manager did not bother to check my file to see what coverage I had just told me no. It was a very stressful time for me with no empathy on their part. read more

These purple aren't great with the updating, they never call you back, and are very quick to blame other departments, rather than take responsibility. NEVER AGAIN. read more

I bought a used vehicle from McCarthy Lee's Summit. The whole sales process made me uncomfortable. They were pushy, high-pressure, and rude. Chris in finance and Brandon (I think) were dismissive, arrogant, and unaccommodating. To make matters worse, within 48 hours of taking the vehicle home the check engine light came on. I took it back to the dealer the following morning and it was quite clear that they just cleared the code and sent me on my way. I scheduled an appointment for the following Monday (when their 'non-GM; tech was available). Between my first trip to the dealership and my appointment on Monday, the check engine light came back on. Monday appointment comes, same story. Cleared the code and sent me on my way. However, this time, indicated that the Used Car Sales Manager would give me a call to discuss. He called, gave the run around, and said the GM would be calling. Never heard back from them, left several messages with the Used Car sales manager and GM. Now, I have a week-old used car with a check engine light on and no resolution from this shady group. read more

The worse place I have been to in Mo , they want to sell you what they want to sell you not what you want to buy they request money down payment with out prove of lender requesting down payment I got to deal with deAndre and not a good representative or sales man I have yet to go to get a car from the manager as well no good do not recommend anyone going to the dealership to buy any cars from them worst experience you can experience . Requested a call from lot general manager never got one horrible assistance from every one in this place really don't recommend at all read more

A very smooth and painless process. I won't be taking my business anywhere but here! I was in and out within an hour when the process usually takes hours on end. Highly recommend read more

Have been buying all of our vehicles here for the last 3 years. Everyone is always super helpful!

My buying experience was great Charles Trumps was great he is a fantastic salesman. Seven Months later I traded in my truck and wanted to get a refund on the balance of my extended warranty and that is where the wheels cam off. Let me start with saying I live about 1.5 hours from the dealership I called and left 4-5 messages for Ryan Viscomi the finance manager to call me back. After I didn't get any calls back I decided to drive to the dealership to get it done When I arrived at the dealership I spoke with Charles and he told me that Ryan was on a call and it shouldn't be more than 10 minutes. After waiting more than 20 minutes he walked out of his office past me and went out to the parking lot and traded vehicles with what I can only assume was his wife based on the interaction. Once I finally had a chance to speak with him I mentioned the phone calls all I got was we prefer to handle these in person. When I was told by Charles and the operator it could have been handled over the phone. No sorries just down to the point I handed him my paperwork and signed one piece of paper and I was gone this all could have been handled via the internet with a scanner. I have purchased over 30 vehicles for my family over the last 10 years. This will be my last with McCarthy if he is still employed. read more

I had the worst experience at this dealership! The salesman was pushy, condescending and didn't listen to anything I said! I left feeling so upset I didn't want to shop anymore. Everything he said was rude. There's no way I would've done business after being treated that way! The next day, I get a message asking about my appointment, when I responded how poorly it went, I got zero response. Not sure how a business like this survives. Worst customer service. read more

I was interested in a vehicle and put in an inquiry on July 3. I heard from Tony C, Elijah, and received emails from their "assistant." I provided all my info including my insurance and even scheduled a test drive. The assistant said the vehicle was sold. On July 5, Elijah texted me and said he would have an update after he spoke with some managers. I went to another dealership closer to my home and was told Lee's Summit would not provide my information, even though they're both Chevy dealerships. July 6, I asked for an update and didn't get a response. A week later, I told Elijah that I could pay cash for the car. I got a response saying, "I have been trying to track down your credit app but I have it now." Bear in mind that they had already run my credit and decided to run my credit AGAIN! Also, the car I wanted that was no longer available is now available. I was told to come on in and bring my checkbook. Nope, I needed more information than that and was still given vague figures. Phil Sadler texted me today to see if there's anything he could do, still oblivious to the dealership screwups. I told him what happened and have yet to receive a response. WORST EXPERIENCE EVER but happy I didn't waste my time going there! read more

I bought a 2023 Silverado High country from this dealership. They threw in a sunroof to make the sell. I never expected a new car dealer to install a cheap aftermarket sunroof that leaks when at the car wash. Now I can't seem to get them to make this right. So much for service after the sell. read more

Well, after reading the other reviews I figured I should share my positive experience. Perhaps they are working at becoming better, because we came back to McCarthy to purchase after driving all over the Kansas City metro area. TJ was kind, and when we experienced a problem similar to what another man mentioned with mechanical issues on day 1 of ownership, with a little insistence on my part (you do have to ask for people to make things right sometimes) they fixed every issue that had risen in a week's time. I think the service department is great (Chris in particular is just about the friendliest guy you'll ever meet) and I feel like my car is finally in good shape. Honestly, they just don't make them like they used to and cars seem to crap out rather quickly these days. We did say no to all the warranties. That's the biggest racket I ever did see. It's like dealerships are banking on the car not making it off the lot. Hogwash I tell ya! But give them a try, I think they're trying to turn things around. read more

Avoid this place. I was going to call the GM to discuss the poor customer service and treatment by his sales manager and sales rep, Josh, but after seeing all the reviews, it obviously does not matter to them. Bottom line, talked down to, shown and allowed to test drive a car (that we fell in love with) while someone else was already in the buying process with that same vehicle. Our sales rep literally said "don't let go of that key" and went into his managers office while another sales rep and the other customers demanded we give them the key for the car they just purchased. Like they wanted us to cage fight or something. The manager never came out. Josh stayed in his manager's office watching us through the glass but never came out. 15 mins after we ended up letting go of the key, Josh finally came out of his managers office and said "this happens sometimes". No resolution. No offer to look for a similar vehicle at a similar price. He did say he could order one, but it was a color we didn't want and it was $8k more than the one we just looked at. Didn't even offer to bring the price down. Manager never got involved. Josh did not care one bit. No apology. No resolution. These people have lost all care and decency in interacting with their customer base. You can tell by the reviews. I have purchased multiple cars over the years from several McCarthy dealerships. Never again. Neither will my family. Avoid avoid avoid!!! read more

Lied and told us they were working on the truck when they weren't. Truck came back with oil stains all over the ceiling. Charged for labor when they weren't working on the car. When we brought the truck back to clean the stains they only got half of them out. The truck now needs a new headliner if it were to keep its value. Overall- bad experience read more

Service is fine but now I get emails and texts nonstop to complete satisfaction surveys, even though I submitted one that day.

I will never do business with them again, and I suggest you do not either. I bought a truck from them around Christmas time during the coldest weeks we had. Now that the temperature is higher, I tied the A/C for the first time and it did not work. I took the truck to them, but I have passed my three month mark. I have a company car so do not drive it much. I have put 2k miles on it in 4 months. They offered no solution, did not stand behind their product and wanted to charge me a couple grand to fix. This was my first vehicle purchase since 2009. What a let down. Do not recommend. read more

Not enough time or patience to go through everything that went wrong, but definitely one of the worst experiences I've had purchasing anything at all. All they do is blame each other, make up stories as they go, when it's obvious that nobody does their job. Don't waste your valuable time going there. read more

Went into McCarthy Chevrolet Lee's Summit on 12.30.23 I was going to purchase my 1st *brand new* Chevy! If you know me you know I am and have always been a Chevy girl. I had been shopping around since October, I had been treated so poorly at the different dealerships I had been to and therefore had not made a purchase. Now I realize that it is *NORMAL* for a woman car shopping alone to endure double talk, misinformation, etc, and this is unfortunate, unfair and tiring. I spoke with a Lady over the phone at McCarthy Chevrolet Lee's Summit named Janise who told me to come on in she was kind. I came in worked with Tj Clark. Everything seemed to be ok until time to sign paperwork he informed me that I needed to hurry up as the other employees were waiting on me to be able to go home, he stated that he would explain the documents & I would sign them. When I did not comply with his request (I read before I sign) he continued to make comments about me needing to hurry. On Monday 01.02.24, I was to deliver my trade in I had explained to Tj from the start that my car was having some issues, I wasn't sure what the issue was nor was I sure I could drive it in. I stopped in on Mon. told him I wasn't sure if my car would make it to the dealership asked if it was possible for them to come p/u he firmly stated that this was my responsiblity & that my deal was contiginent on me driving my car in. I reminded him that I had made no secret of my cars condition. I went home and attempted to bring the car init did not seem as though it would make it and as a single woman I was not going to be stranded. I went back informed Tj of the situation. This is when he began to get angry and aggressive with me, he kept telling me that it is MY responsibility to get the car to them. He told me that they would probably cancel the deal and take the new car that I had already purchased back from me. At some point he was raising his voice at me, he verbally attacked me because of my religion and told me that I had no integrity, he even stood over me in an intimidating stance while arguing with me in a raised voice. At this point I was very intimidated I called a family friend who is also a KC Policeman I had him on speaker phone so he could hear how I was being spoken to, during this time TJ told me that a tow truck was on its way to my address & that I needed to get over there with the car keys, I informed him that I was not going to do this that the tow truck driver would be able to get the car without the keys,Tj told me this was not possible. My family friend then spoke up and informed Tj that this was unfair treatment and that he was trying to railroad me, that as a cop he knew that Tj was was being untruthful about the tow. Tj informed him that he didnt care who he was I needed to take the keys over. I was very nervous and uncomfortable at this point I asked him to have the GM come over and speak with me he ignored my request, Instead Tj told me to get away from his desk and go sit over there at a table by the window as he was no longer willing to work with me. While standing there I thought I was waiting for the GM to come over as I had asked another employee to have him come speak to me While standing there thinkg I was waiting for the GM to come over as I had asked another employee to have him come speak to me. At some point a gentleman whom I beleive was a sales manager (Josh) came over and told me that they would tow the car and get the new car detailed so that I could go ahead about me day. I had been there for about 2hrs. I waited to post this to give the General Manager time to contact me as i had been informed that he would be informed of the situation.It has been 15 days since this situation occured which I think is a reasonable amount of time for there to have been some sort of communication. This situation was embarrasing, intimidating & unneccesary, there is never a reason for a grown man in a professional position to behave the way this man behaved with me. How come the General Manager Mr. Brian Knight has never contacted me about this siutation? I would not recommend this dealership to anyone read more

If I could do a negative rating I would. Went car shopping today and stopped by McCarthy to look at a new Chevy Traverse. We were outside for awhile looking at the cars and went inside to find a salesmen. We looked around the showroom for about 15 minutes looking at the show room cars and no one offered to help. When we left a lady threw her hands up at us so we went to Molle Chevy in Blue Springs and bought a new fully loaded 2020 Traverse for $48k. They lost a quick sale. read more

I'm sort of stuck coming here for car service, since I bought it here. But they called me to make an appointment due to a recall. Took my morning to drop it off. They had the ticket ready, and my time down, but lacked to order the part. The second time I returned, they sent me to the waiting room just to receive my rental car. Again, I had an appointment that they set up. 30 minute wait so far just for a car they new I needed in advance has been quite the wait for the rental. The lack of coordination or care for my time has me quite irritated. read more

I bought a used Chrysler Pacifica from this dealership in December 2021. Early on I had issues that was quickly and easily resolved. Overall, I'm a satisfied customer. Research. read more

They scratched my steering wheel. They didn't care nor did they feel obligated to do anything about it. You are better off going to Cable Dahmer. read more

This is for their service department: I had an aging Aveo that started having problems a few years back. A few local garages gave me a very poor diagnosis. One previously reliable private garage where I live told me they are "junk cars" and "disposable" and told me I should get rid of the car because the entire engine would need to be replaced. I braced myself for the worst when I took it into McCarthy. OK, to the repair wasn't cheap, but it was not "need a new engine" bad. The actual repair costs were way under what other garages wanted to charge me. McCarthy fixed it, the fixed it right, and the car ran like a pro after that. As the car aged, and more problems came up, this was the place I always took it. Maybe I spent a little more here than other places, but I had friends who took their cars to private garages who wouldn't fix issues the first time and the bills would stack up. This place always fixed it right the first time and I never needed to try to get them to honor a warranty on their work. Eventually, the problems with my Aveo became too many and too much in a years time for me to continue justify putting repair money into it. I bought a new car and traded it in. (It was from another dealer for other decision reasons, but not anything to do with McCarthy or their service staff.) If you are a Chevrolet fan and want a great reliable place to get your car work done, this is it. David Creasy was always professional and pleasant to deal with as well. If this is the car you're shopping for, this place is HIGHLY RECOMMENDED. read more

Worst car dealership!! I will be sure to tell everyone to NOT go here! After I had experienced my engine blowing up in my previous car, I was looking for a used car. This is my first time buying a car. Car salesman talked me into buying a new car. There were many lies in that transaction. I was quoted a price and told them I wanted that price. They ended up raising the price on the paperwork, when I asked about it they said it was the taxes. That was a lie, the taxes were elsewhere. IT TOOK ME COMING UP TO THE DEALERSHIP THREE TIMES TO FINALLY GET A STRAIGHT ANSWER AND the answer was that SINCE I didn't bring my totaled car up there for a trade in then I got a higher price. They told me it says that on the website. (I didn't look at the stupid website that's why I came in to the store) the price that I was told was $24,995 and they got away with charging me $28,049. They also put an extended warranty and a wheel warranty on there WITHOUT my permission. Which upped the total price of my car to $31,998!!! And when I asked about it they said it was TAXES! (Brian the financial manager said that and was also the one to hurry me through the paperwork without explaining a thing) I was able to get it off after noticing what they had done thankfully but again, this whole process took me coming up to the store 3 times after my initial first time. Now skip ahead to my car having 5,000 miles on it and I'm experiencing a ESC light coming on. When I spoke to the service department, they could not clarify whether or not my car was okay to drive over the weekend or if it was something that needed to be seen immediately. (ALSO, GM decided to DROP loaner cars even though I was told I had this when signing) I am also told that even if I bring my car in on Monday there is no guarantee that I will get it back on Monday. I called a different Chevy dealership and they were able to answer my questions. (I will recommend them, since they are not McCarthy ) read more

Worst car dealer service I've ever had!! Recently dropped off my 2017 Toyota 86 for oil change and routine service. When car was done, I asked if they could show proper way to check oil level. Then we quickly discovered the oil change left engine about a half-quart low. As I got in the car to drive off, I noticed the door sill was dirty and scratched, and the drivers side door speaker had been scuffed and was dirty. The drivers side door mat was also very soiled from someone's shoes. I thought better of saying anything right on the spot and figured I could clean the car when I got home. The next day as I was cleaning up after all this, to my shock and amazement, I saw that my nearly brand new drivers side floor mat had been replaced with a badly worn one!! Several calls later have brought nothing but a virtual "black hole" of silence. Do not let your vehicle out of sight at McCarthy Toyota of Sedalia. Better yet, find another servicing dealer. Actually one star is one too many for this place!! read more