Another great experience at Wood Nissan of Lee's Summit! I brought my 2023 Nissan Rogue in for routine maintenance, and once again, Jack Spence made the entire experience a pleasant one. Jack is always professional, personable, and genuinely attentive. What stands out to me is the pride he takes in his work and the care he shows toward the customers who come through the service department. You never feel like you're just another appointment on the schedule. It's always a pleasure working with Jack, and I truly appreciate the consistently excellent service I receive at Wood Nissan! read more

Dale was outstanding and left a lasting impression. I end up buying on average 2-3 cars a year, and from the moment we worked with Dale he made sure to take care of us. They didn't hassle us when we reached out about the vehicle. They worked with us and didn't turn us away because we came from Texas. Dale made sure to follow up on getting us an extra key and didn't forget about it. The car was charged when we arrived. This really was a smooth process. Also we got a great deal on the car, and we love it. Thank you! read more

Wood Nissan Lee's Summit - Car Dealers Near Me - Lee's Summit, Missouri

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If I could leave negative stars, I would. This was the worst car-buying experience of my life. From the very beginning, communication was nonexistent. I had to call three times just to get a response. Finally spoke with Rusty who said he would call me first thing in the morning. Didn't get a call all day so I call the main sales line and spoke with Steve. I asked if Rusty was in and he claimed Rusty was sitting right next to him but hadn't called me back that day as he promised because "he had a fall last week." They couldn't even locate the car at first. Once they found it, I was told it hadn't been inspected yet, despite being advertised for over 10 days. I was assured it would be inspected on Monday. I heard nothing and had to follow up multiple times again. Then I was told the car suddenly had an engine light and needed to be sent to Land Rover for repairs. Later, I discovered the vehicle had been inspected on the 6th. It's extremely suspicious that major issues appeared right after their own inspection supposedly found nothing wrong. I signed the price sheet and made it crystal clear that I was ready to buy the car pending the Land Rover inspection. However, Steve then informed me there was an additional $2,000 fee on top of the selling price, a fee that was nowhere listed on their website as Steve claimed. Over the next week, I had to deal with multiple different salespeople. One completely ignored the fact that I'm out of state and planned to have the car shipped. Another even tried to switch me to a Genesis after I had already committed to this vehicle. The entire process gave me terrible vibes, like they were deliberately hiding something about the car. Today, after following up yet again, a sales manager left me a voicemail saying they were going to sell the car to their sister location but wanted to "close the deal for me." I reminded him I had already signed the price sheet and was simply waiting on the inspection (which they claimed had just been returned to them). He danced around providing it and said everything "looked good."..Thirty minutes later, he texted me that the car had been sold. This dealership wasted two full weeks of my time with endless excuses, poor communication, hidden fees, and what felt like outright deception. I should have trusted my gut and walked away immediately. Save yourself the headache and shop somewhere else. read more

We purchased a used car & were told to contact the sales man for a spare key a week after purchasing the vehicle. After a month of calling & being told "we're looking into it", we still don't have e the spare key. If you purchase a vehicle from here, don't expect good customer service after you close the deal. read more

Truly a Lifesaver - Above and Beyond Customer Service I cannot say enough good things about my experience at Wood Nissan of Lee's Summit. Broken down while driving through Missouri from Nashville trying to get to California I was completely stranded and alone far from home with my dog. It was such a stressful and scary situation until I met Jack. To be honest, I've never had good experiences with car dealerships or auto repair places in the past. As a woman who isn't super knowledgeable about cars, I've often felt spoken down to, overlooked, or taken advantage of when it came to basic services like oil changes or maintenance. However from the moment I arrived, Jack was kind, patient, and incredibly helpful. He took the time to walk me through everything that was wrong with my car, explaining it in a way I could understand and never once making me feel overwhelmed or dismissed. I was anxious and unsure of what to do, but he made me feel supported and safe through the whole process. Even more Jack went out of his way to offer me a ride to a nearby hotel, knowing I was stranded with my dog for two days while waiting on repairs. That level of kindness and compassion is rare. They worked quickly and efficiently to get me back on the road, and I truly felt like they cared about me as a person not just another customer. I can't imagine what I would've done if I had broken down anywhere else. Both I and my entire family are beyond grateful for the care and service I received. If I could give more than 5 stars, I would. Thank you, Jack and the whole team at Wood Nissan you were truly a blessing during a very difficult time. read more

Wood Nissan Lee's Summit - Picture of my Dog Cassian in the kids play room where the employees let us stay while we waited so he wasn't so stressed out - Car Dealers Near Me - Lee's Summit, Missouri

Your better off walking than doing business with this place they WILL rip you off or change your paperwork after you leave anything really as long as it benefits them this place is a scam read more

Purchased 2026 Nissan Rogue on 30 Dec 2025. Shortly after purchase driver door started having problems which have gotten worse. Took it in today and they told me to take it to a body shop as this is not covered by the bumper to bumper warranty. The vehicle has 2500 miles on it. Got service manager card and will be contacting Nissan N. America. Have purchased many Nissans at this location over the years as it has changed dealer names. Will never deal with Woods on another purchase. Will go to another Nissan dealership. read more

We asked the the car salesman Rusty why the price at the dealership was so much higher than what was said online. He told us that it was because state tax was included. We though that sounded reasonable. We didn't see that on the 400 forms we signed that there was no line for state tax. Fast forward to two months later when they finally sent the title. We went to the DMV and were informed that the tax was still owed and it was an astronomical amount. So we paid more at the dealership than we would have because of that lie about the taxes. They also forced us to leave a 5 star google review while at the dealership for a miniscule discount. If you look at their google reviews you will see all 5 stars because of their method of bribing for stars fyi. I would shop somewhere else. read more

Wish that I had seen this overall dealership review beforehand! Bryan Coombs was the most mediocre and unconcerned salesperson that I have ever encountered. His interaction during the sale was very unconcerned, and had it not been for Mario, the sale would not have happened. I had to call numerous times to have him take the rental car key to the receptionist, so that Enterprise could pick up the vehicle that I drove there on the evening prior. He was also quite curt in his language in general. It was the first time that my feelings after purchasing an automobile have been negative. As a business owner and salesperson myself, I was really disappointed with the entire process, as well as the post-purchase experience. Had I not been in a crunch for time in finding a vehicle, I definitely would have walked away. I am not into poo-pooing people at all. It is not my thing, however, when I tell you that the experience was negative, and you know it was, and you proceed to attempt to gaslight me, I have an issue with it! Please find other dealerships to spend with folks! Maaany others will gladly take your money, and offer the positivity and reliability that such a purchase warrants. I usually check BBB ratings, and out of haste, I did not. THEY HAVE A RATING OF 1 FOLKS! BEWARE!!! read more

First off they lost my sale due to fees and fees and fees. Then I brought my Rogue and my Titan there both with intentions and coupons for oil services and recall bulletins. They forgot to the oil changes. They kept sending me home over and over again with the vehicles as is "We can't duplicate the issues" they fraudulently removed my vehicle from the Engine Recall so now my engine is not covered under the Recall. read more

The price advertised on the Internet was less than the offered price at the car lot. Multiple different excuse but an obvious false advertisement. They also added several fees, adding an additional $2k on top of the inflated price. The sales "manager" flat out lied on multiple occasions during our short negotiation. We drove three hours with full intentions of purchasing this car and left because of the overall deceit of the dealership. Do not waste your time with this company. read more

Quinn was an amazing sales person. No pressure, but also very honest in his approach and what was best in my situation. He worked over closing time to ensure everything was correct and we were happy. I love my new Ariya, thanks Quinn! read more

This is the worst dealership I've ever dealt with. I've been buying cars for over 50 years. I bought a car from them sold it asked for my extended warranty cancellation refund and it's been 13 weeks already every time I ask him about it I get a different answer it's even hard to get them on the phone. I've had to drive out there just to talk to someone. The sales manager said that the check was in the mail Monday. It's now Friday. I have not received a check so I would never buy a car again and I would not send anybody there again because their customer service or how they run. Their business is terrible after eight weeks of waiting for the refund I went out there to check and they told me that they never did send it in so I took it upon myself to go to the warranty company myself and submit the paperwork and they told me that the dealership would be responsible for cutting me a check still have not gotten a check. Terrible business never shot there again. beware my next move is hiring an attorney. read more

I just bought a vehicle here and the service was amazing. I worked with Ashlie and truly made her work hard for her money and then had a great experience with EJ the business manager as well. Highly recommended. read more

LT Moody was a great sales rep to work with! Very conscientious of what I was looking for. He wasn't too pushy but only made recommendations in my best interest after our discussion. I would work with him and this dealership anytime I'm in the market for a vehicle. read more

1. Do not buy a vehicle here. 2. False advertising. Online price was decent, only to find they added $4k in unexpected "fees". 3. "Wood Care" is an unexpected $2k add-on. They tell you it's a requirement, but it isn't. Just argue w/ them until they remove it. 4. If you buy from here, check and re-check all paperwork before signing. I found a $200 overcharge after getting home. My mistake, but I feel like this was a tad suspicious en lieu of the other issues. 5. I purchased my car w/ 3900 miles. It ships from the factory with Michelin Pilot Sports. I received mine with inferior Yokahama tires. Not saying the dealer did the swap to make a few extra bucks, but nothing surprises me with these people. 6. Dealer lost the spare key. They promised me another one, which I never received. They bought me off with a check, which is an acceptable resolution. 7. The check that I received showed up weeks after they promised it. I had to call/text several times to get any kind of movement on their end. 8. My sales rep had the nerve to text me, asking me to remove my first review. I obliged while working on a resolution, but this was a bad enough experience to come back and leave my honest opinion. 9. Sales manager is condescending and apathetic. 10. Do not buy a vehicle here. read more

Highly recommend avoiding this dealership at all costs. You are just a number, a $ sign to them. When you bring up concerns to management to try and see if things could be improved, you get no response. Compete silence - so truly once the sale is completed and they have your money, your value to them is negligible. The salesman was literally the only person who apologized to me for my horrible experience, but no one else. Horrible customer service. Go to State Line or Dream Nissan where they treat you like a human being with feelings and genuine concerns. read more

Ashley in sales is amazing. She goes above and beyond for her customers. I highly recommend Wood Nissan in Lee's Summit for all your needs but especially because of Ashley. read more

I watched the man behind the parts counter raise his voice and get defensive with a customer asking about a part he ordered. "I won't give you any money back, we already cashed your check!". The customer asked why the clerk was "getting an attitude", was met with; " Well first off, you come in on a Saturday when I can't do anything!". The customer did not deserve to be spoken to in such a way, disappointed that a grown man thinks it's appropriate to speak to others so rudely. read more

One year later. These clowns never made this right. Never even tried. The deal was done. Turns out they never had the car and shuffled it over to another dealership to sell. The deal we had didn't mean anything to them. Loser business even bigger loser management. The dumbest conversation I ever had was with the manager. Said that is how he trains people. Didn't even understand that bate and switch is a bad business practice and changing prices after a deal is a great way to lose every time. Trying to make 1,000 they are losing way way more. I talked to the head moron. Clueless. Run from them. I buy an embarrassing amount of cars annually and this is the only dealership to get me to leave a review. This is the worst dealership in the country top to bottom. Classless. In my opinion and I have a ton of experience. read more

Wood Nissan Lee's Summit - 2G1FF1EV7A9141134 car I am waiting to buy - Car Dealers Near Me - Lee's Summit, Missouri

I have 2-year free replacement 84 month battery that now will not hold a charge. Nissan will not honor this because they say I have to have the car there. THE BATTERY IS DEAD. How can I drive the car? I live 30 miles away! They installed the battery at the time. Paid $179 two years ago. Here's an idea, check the battery for a charge and keep a customer happy so he will return to spend even more money. read more

Wood Nissan Lee's Summit - Car Dealers Near Me - Lee's Summit, Missouri

Service Nightmare. We purchased our 2018 Nissan Rogue, well, in about 2018. We have purchased a new set of tires from them. We have had every recommended service done based on mileage at Wood Nissan, so they have gotten our money all along. In March of this year, we were told that the brakes were worn and needed replacing. There were no noticeable issues or noises at that time. We had the work done. After Wood completed the work, we took the vehicle home, and now the front brakes are making a clunking noise when engaged when we back into our driveway/garage. In addition, there is a rattle coming from the front end every time you hit a bump in the road. Took it back, described the issues. They said they had put the wrong brake kit on and said they would replace the entire thing. Got home, still having the same noises. Took it back again. This time, they claimed that we had a bad steering gear assembly, to the tune of $2100. We paid for that. Took the vehicle home, still the same problems/noises. Took it back AGAIN. Service advisor and tech says they "can't hear the noises", even when shown on a test drive with them. Basically, we have been told there is nothing they can or will do. We are getting ready to take a long trip and now have no confidence that our car will be safe or not break down when we're 1500 miles from home. The ONLY good things about this situation are that the service advisor was generally pleasant and helpful, and we were provided a loaner car when ours was in the shop. All total, our vehicle has been in the shop at Wood Nissan for 31 days. We also contacted Nissan corporate who basically just said "Aww, we're sorry you're having issues with our dealer, and you're on your own." Today, I tried calling them yet again to try and get the vehicle in and get these issues resolved. On hold for over an hour, then when the call was answered, I asked for our service advisor, was put on hold again for 25 more minutes, then hung up on. I can assure you that we will never purchase another vehicle there, and will be sure to warn everyone we know of our experience. There will be further repercussions for Wood Nissan that may include legal and complaints filed with the State. read more

I have been going to this facility since 2008. No.matter what it was called throughout the years I have always been treated outstandingly. Just recently we purchased a new vehicle from Woods. jeff Catania did an outstanding job in assisting us in the purchase of the vehicle. Additionally we were assisted by Eric Fly whom helped us fantastically. Additionally we want to also tell, everyone that the service department is doing very well especially if you communicate to them about what you need and expect. Jack Spence is batting a thousand in my book. read more

1. There is a $1,995 cost for a wortheless benefit not included in the advertised price 2. If you do decide to buy here, do your own monthly payment calculations based on what you agreed to buy. I normally check the payment based on the negotiated price, and this time I didn't and it almost cost me $2,500 ($37/month for 72 months) for an extended warranty I didn't want. They had included that in monthly payment without telling me. Then when the finance manager was closing the deal, he tried to sell me one of 4 options on the extended warranty, I said I wanted to decline all of them. He then first said he could get me the lowest cost option for an "additional" $6/month, and when I declined that, he said he could get it for me for an "additional" $2/month. I agreed, unaware that $35 had already been included in my estimated payments for the warranty. When I got home with the car and the paperwork, the sales contract that detailed the costs and payments was not included. I did my cost estimate calculation and figured out what they had done. When I called them on it first thing the net morning, the finance manager said "remember, you agreed on the extra $2/month"? Only good thing I can say is that they agreed to drop the warranty, but I feel it is a totally deceptive and dishonest way to sell a car and an extended warranty. read more

Thanks to the guys in the service department!! Robert is really cool and will get you in and out also knowledgeable about a couple of trim pieces I needed. Keep up the great work Wood!!! read more

Good dealership. Got everything done in a timely manner. Everyone was very respectful and helpful. LT Moody was a great sales man, kept it real throughout the whole process and knew what he was talking about. 10/10 experience. read more

Don't waste your time. I got to the dealership 1. For them to not have a single one of the vehicles I was told they had available and that the trade value through the site was inaccurate to turn around and be offered worse than the online offer. Don't waste your time dealing with them. Complete waste of your time unless you want bent over on a deal. read more

Second car purchased from this dealership. Wife traded in her "babied" Jeep for a newer car and the staff at Wood's couldn't have been more fair and respectful. We had a price set for her trade and would go no lower and the manager made sure we got it, the car salesman walked through her paperwork for signatures and saved time when she went into finance office. Overall, the service was exceptional. read more

Went in for a noise in front of truck , sounded like tire noise but louder . Service returned to tell me they were cupped from not rotating them enough . I had them 1 year approximately 20,000 miles on them after purchase rotated every 5000 by my math that's 4 times which is what they had . So they said I need an alignment and rebalance to possibly fix the cup on the front tires and a rotation front to back . I did that to help address the issue . 5 hours later When my truck was brought up and ready they informed me that the front left wheel was slightly bent (potholes in mo ) , where I told them I heard the noise . Said they could quote me a price on new wheel $984.45 for one wheel before installation and rebalance plus TPS sensor so roughly $1100 .after install. I searched nissanparts USA and had same wheel for $245.00 plus ship and tax $275 had free ship discount. So wood marks up Nissan factory OEM almost $700.00 . One week later my new wheel came in that I purchased from Nissan parts . Took it for install paid install and new TPS sensor . Left thinking all was good . NOPE!! TPS sensor still lit after 3mile drive I checked my tire pressure 3of 4 were 50psi max per tire manufacturer 44psi , new wheel tire pressure 35 . Oh and my chrome caps gone . WTH called directly and said bring it back pulled it in 20 minutes later said it was fixed . Next morning at 5am start it up and tire sensor goes off again so I drive to gas station 1 mile from house check pressures again 3 of 4 at 50 psi and replaced wheel 35 psi . After work I bring it back explained what is going on and said may need new sensors or it could be a tire rotation reminder ( don't have that option on my vehicle) . All sensors worked good . Techs banter back and forth in service drive , if they were recalibrated tech yes . Brought out a code machine and read all sensors are good hooked to diagnostic port in vehicle and said sensors needed recalibrated.. after all the run around and dysfunctional leadership they blamed the car it must of lost calibration when they aired up tires the day before.. this is the most unorganized group of individuals if you have money to waste and get the run around then I say bring it to Wood Nissan of lees summit , but if you want professional support don't I will no longer use this service for anything . Find a local small shop that really needs the business. I am also looking into bent wheel to see if it is actually bent . KYI! read more

Ridiculous dealer and admin fees ($2000 total) unfair trade offer. Lies about tire tread wear on used cars (has a car priced at almost $35k on their lot with worn out tires then tries convincing customers that they are fine). Go somewhere else if you can.. read more

If you are purchasing a car from this dealer make sure the prices and additional charges are FULLY explained. I didn't and it cost me $$$

Changed my oil as part of their 2 year maintenance program and they left the undercarriage shield in my trunk. Did not bother to put it back or even tell me. Also didn't top off fluids like they said they would. Will not continue to use their shop, even if it was already paid for. Not worth risking my vehicle. read more

Made an appointment for an oil change and to have the door fixed on my less than a year old truck, door just randomly won't open, was told when I got there for my appointment that they don't have anyone to look at the door, I'll have to make another appointment to get that fixed, when my oil change was done the tires weren't rotated, and the wood care package, which I have includes free oil changes, tire rotation, and wash for 2 years, have taken it here 3 times for service and none of the times did they wash it, wich is a minor problem but don't include it in a package that you sell if your not going to do it, ironically if they had washed it I wouldn't have know the tires weren't rotated as the driver side front tire had a clump of mud on it when i brought it in, and still on the same tire when i picked it up. and when I picked up the truck after the 2nd appointment it had scratches that weren't there before, then I just discovered last week that when I traded my old truck in they couldn't get the license plates off but come back in a couple days to pick them up, however they claimed to have accidentally thrown them away. Turns out they sent the truck to auction with the license plates still on it. Now I'm getting collections calls from unpaid tolls. Just called and talked to the gm/ manager about it and his response was that I must be getting scammed, (which i researches and the toll company is legit) and that he's from out of state and they never give the plates back. Apparently he owns a dealership in mo. And doesn't know mo. Law that you can transfer your tags. Long story not so short never use this dealership for sales or service. Wish I would've seen the 1 and a half star review before making my purchase. If I could give a 0 star review I would read more

Bought a vehicle from this location and it was a nightmare. If you're okay with your vehicle needing towed within the first day of having it because the maintenance was lazy and didn't tighten the engine oil drain plug then this is the spot. They also messed up the title transfer information and sent it in half done resulting in not being able to get tags for the vehicle for a long time. When I called to see if they could assist in anyway they were quick to inform me that it was my problem now. In short THIS PLACE SUCKS. read more

When my wife left the dealership Saturday evening thinking she found herself a cute good used car to commute to work, she didn't know that less then 10 miles later she would be stranded on the side of the road with our two young children in tears, kids screaming and crying because we had already spend 5 1/2 hours at the dealer to have the car overheat wiring smoking and melting and be so scared that she got them out of the vehicle. Diagnosed wire harness with resister melted, radiator fan froze up. And one traumatizing experience for my spouse. So I trailer the car back they said we will make right and get you into something different and not cost us more. Nope they lied tried to sell us a $5000 more expensive vehicle that they couldn't even get started when we got there to look at. Seatbelt not even working, pulls to the right and had service 4wd light on. WTH never ever go here please you won't get a quality car, they lie and zero information on the vehicles up front and try to charge you more if you want things on the vehicle fixed that you thought was already a good vehicle with no hidden issues. Worst buying experience of my life and zero respect for the customers and the fact I have kids and they where okay screwing my wife over with not one but two lemons is just down right disgusting. I hope there ashamed of themselves. Both vins to keep anyone else from getting screwed over read more

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LEMON CARS If there were negative stars, this dealership would be getting -10. Daughter's car was stolen, so after the insurance payout, she went looking. She found what she thought was a cute little used 2013 Mitsubishi Lancer ES. Sales guy gladly took her insurance money & off she went. An hour later, engine light comes on indicating a bad transmission. She calls dealership & they tell her that she has to pay the sales tax, title/tag it and then when she has title in hand, she can come in and trade it in for another car. OMG! We drove out to the dealership and instructed our daughter to meet there. She now can't get the car started & needs a jump start. She barely gets to the lot and the SALES GUYS HAD TO COME OUT AND PUSH THE CAR BACK INTO THEIR LOT! They then tell her THEY WILL TAKE THE CAR BACK & SELL IT AT AUCTION! OMG! But they wanted her to pick a car off the lot with "store credit." There were no other cars she wanted & we now knew that none of their cars are inspected or even looked at before being sold. They don't even know if any of them are driveable or will pass safety inspections. Finally, after we threatened legal action, they relented and issued a refund to our daughter. Needless to say, our daughter felt like crime victim once again because of this dealership. STAY AWAY FROM THIS PLACE! read more

Stay away from those unprofessional and rude salesperson I brought a car from wood Nissan of Lee summit. The car dealership told me that he has a car with a 42 000 miles in really good condition almost new. And I accepted the deal. After 3 months the car break down I almost crashed twice when I went to an auto repair car the mechanic gave me a list of problems the car has. I already spent to replace the brake because they were completely gone. I have 3000 dollars warranty that but sadly it didn't cover none of the problems. I came back with all the documents and a list of problems that the car has to car dealership so they can give me another vehicle in a better condition or cancel the deal but he gave me a 34k car even I spoke to me before I showed up with my brother in his office. He told me he was going to give me a better. When I told him I wasn't going to take the car because I can't afford it he stood, rise his voice by telling me he can not help and walked from us. I was embarrassed. read more

I do not live in Lees Summit. when I visit family and my car needs service, I schedule it to be done at Wood Nissan. I know the service team is going to fix it correctly. read more

Buying a new vehicle is supposed to be a fun experience, but my experience has been completely ruined by Wood Nissan. Basically, they had the truck I wanted, and they knew it, so they fleeced me and then subjected me to horrible follow-up customer service at every possible turn. I live four hours away from Lee's Summit, so my purchase was done online and via the phone. I would have preferred to have purchased my new truck from my local dealership, so that I could look at it first and shake hands with the salesperson. But when that dealership reached out to Mario at Wood, he refused to trade with them. My local dealership was prepared to sell it to me for $3,000 less than Mario ended up demanding. And he wouldn't even agree to have it shipped to me! So for my $3,000, I had the privilege of all those miles being put on my brand new truck. Plus, when it arrived, it had crumbs in it from the drivers, and the bed looked like they stopped to haul some rocks & leaves along the way. And when they handed me my paperwork, it was completely messed up, like it had been dropped and lazily recollected. And when I asked them if I could ask questions, one of them rudely answered, "We're just drivers. We don't answer questions." And he simply walked away from me. I did not receive any further correspondence that day from the dealership asking if everything arrived correctly. Horrible customer service. (And before Wood Nissan tries to tell you that they did attempt to follow up with me, it was days later, and it was a phone call from salesperson Chris, to whom I had already expressed to them I did not want to talk again because of his horrible service.) As I inspected the truck further, part of the dealership logo was missing, and some exterior parts of the vehicle were still wrapped in plastic. As Lee's Summit is near Kansas City, which is known for its BBQ, part of my purchase agreement was that they would send some Kansas City BBQ sauce with my truck. So, I planned a gathering for that night with some friends & family, to cook some BBQ and enjoy my new truck. But the drivers left without the BBQ sauce, and so instead of having my gathering, I ended up canceling it and sweeping out the back of my truck and vacuuming the crumbs out of the cab. Ridiculous for a brand new truck that wasn't the drivers' to eat in. Plus, the drivers also originally forgot my paperwork, and so they had to turn around to get it, putting even more unnecessary miles on my brand new truck. If I was the salesperson, I would make sure my customers' vehicles leave to them in pristine condition, with everything included that should be. Despite assuring me via text that he would send the sauce right away, Chris didn't do it until the next week, and only then after I mentioned it to Wood employee Amanda (see below). So then, after all of that, as I started organizing all of the things that need to be done when one acquires a new vehicle, I began experiencing horrible customer service. Virtually every time I reached out via text, the person who responded (always mysterious, as they never introduced themselves and multiple people there apparently have access to any given text thread; transcripts available) seemed more interested in arguing or picking a fight with me or defending their horrible service than helping me with whatever my current request was. One of them had the audacity to try to tell me how my own credit card works! I only wanted a signed copy of the Buyer's Order for rewards I was eligible for through one of my cards from my purchase of a new vehicle. I didn't even pay for my truck with a credit card, yet that person kept arguing with me! The whole experience is ruined. Their dealership website is the only one I saw in my Nissan exploration that does not have a staff directory. I understand now why that is. I DO WANT TO MAKE ONE CLEAR POINT, THOUGH. ONE EMPLOYEE THERE, AMANDA, HAS ALWAYS BEEN VERY NICE TO ME THROUGH ALL OF THIS. SHE HAS TRIED TO HELP RESOLVE ANY OUTSTANDING ISSUES, AND CONTINUES TO DO SO. I AM VERY GRATEFUL FOR HER CUSTOMER SERVICE AND ATTITUDE. read more

Had such a great an easy experience buying from Woods Nissan! Not only did they go out of their way to find the exact car I wanted, but they also kept me updated throughout the entire process! They were honest and trust worthy as well, detailing every aspect of the process and answering every question i had! Next time i need a car, I'll definitely start with them! read more