McClain Bank in Purcell, Ok. We opened up a small check account for a knife hobby enthusiast. The customer service lady was pleasant and cordial. We were given a folder with information inside, however once we got home we were going to set up the ON-line banking. The folder was basically useless with NO pertinent information we should have been given prior to leaving !!There was no visible ACCOUNT no, no bank PHONE number and no contact number for customer service. I brought it to the attention of the employee a few weeks later and she said....... Do you feel better now? What kind of customer service is this if you can't asked why this information isn't REQUIRE in the folder packet once getting an account? It's the little things that matter, and yes dear....... I do feel better getting this off my chest. Customer service is paramount in this day and age. read more