McConnell Automotive

They are very helpful and also courteous. Rileys auto parts anywhere in the country is my place to…read moreshop. They are the only parts company that I use.

Great service. The guy was professional and courteous. He…read morewas able to help me with exactly what I needed.

Jim's Towing Service

(4 reviews)

He helped me out when I needed him the most I was broke down late for work and he came and helped…read moreme out last minute

I called Jim's towing service and he tried to work me in quickly which was appreciated…read more Unfortunately it didn't work out but he told me to call Pitts & Sons they would be able to help sooner. An honest answer and good recommendation are always appreciated.

Pep Boys

1.8

(28 reviews)

Went here yesterday (Sunday) to get a tire replaced. Mine popped and completely shredded. I have no…read moreidea about cars except I had looked at a few other places to compare pricing and here was the best. They checked my other tires to make sure they were ok, and explained everything to me. Start to finish, I waited about 40 min. Everyone was very helpful and I got great service. Plus their Sunday hours are great!

I found a used condom, a tee shirt and foot print on my backseat after they had my car for a few…read moredays.

O'Reilly Auto Parts

Perfect service! Ein was the tech that worked with me, he went above and beyond anything i could…read morehave asked for. I just bought a car and the check engine light came on with a bad wobble. In 30 minute Ein had diagnosed the issue exactly and given me a step by step plan on how to remedy the issue. within the hour with his help i was able to get on the road without the check engine light or wobble, he never once made me feel unwelcome or like i was inconveniencing him. I cannot recommend this store enough, clean and all the workers were so pleasant

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Chevron Ultra Mart

2.7

Always clean & everything in stock when we go. Husband likes that they always have Steel Reserve in…read morestock.

Only go there for gas, it's a male manager who isn't friendly and very poor customer service. No…read moreeye contact and just rude.

AutoZone Auto Parts

4.3

(4 reviews)

The staff was friendly and very helpful. The store was clean, well organized and spacious…read more Probably the only downer is the small parking lot and the inconvenient access to it. Other than that, the store itself and the staff were quite nice.

Dropped in to get my battery and alternator tested because a couple of days ago my Honda Accord…read moredidn't start without help. I waited for about 20 minutes because Erika was the only person in the store. Another employee was helping a customer with the same request outside, a battery test. And another employee left early, I heard him tell Erika he had to leave an hour early to take care of some things. Normally, I would've cut out and went to auto store but Erika was holding it down. The employee outside was not quite comfortable with the battery test so he came inside and Erika went outside to complete the check and to make sure everything went well. She asked me to walk outside with her as she wrapped up with the previous customer. Before I we outside, I asked the other employee if he was comfortable running the battery/ alternator test on my car and he said "I am not". No worries, Erika to the rescue. She performed the check, gave me the report and also gave me options to replace my battery, which had a bad cell. She answered my questions, waited on customers and greeted customers as they walked in. AutoZone at Moffett is what it is because of Queen Erika. Her stellar, customer service and work ethic are outstanding. (-1 star because the other employee didn't have a clue) Girl, I'll see you soon for that battery, it was a great price after all. If you ever get out of AutoZone and into another zone fixing cars, I'll be your first customer. Check her out, AutoZone on Moffett Road.

O'Reilly Auto Parts

3.0

(2 reviews)

Oreilly at the loop is a great parts store. the stand is very helpful and they know what they are…read moredoing. Keep up the good work

I recently purchased an alternator from your store, I was told that I was paying a core charge…read moreupfront and that when I brought my old alternator back to them, I would receive the core charge back. I paid $190.00 dollars cash and put the remaining balance of $44.00 on my credit card. The employee just neglected to tell me some very important things that would be required for getting my "upfront" core money back. First it's required that I bought MY old alternator back in the box of MY NEW alternator that I bought, to receive the change money back, and that I would NOT actually get my cash back, it would be reflected on my credit card 2 days later. I think this should have been absolutely explained at the time of my purchase. I wouldn't have gotten anything back if I had thrown my box away. I now see why AutoZones parking lot was full, and theirs was not! Guess I will choose to stand in line for a few minutes, and get the service that I pay for! Lesson learned!!

Springhill Toyota

2.7

(34 reviews)

Final (hopefully) edit (3). Spoke with Mike, & he said I was clearly the sort of person who…read moredeliberately gives 1-star reviews. He obviously looked into my profile, but didn't look at all the reviews I have given. He told me I should consider giving better reviews for businesses I have interacted with. Well, Mike, I looked at the low reviews you have received, and there is clearly a trend in "had an appointment, was still there for X hours with no communication". After each one, the service manager or Mike responded with "thanks for the feedback, we'll make sure to do better in the future." Clearly, you haven't learned. And to switch the incident around to "Ian leaves bad reviews" is so passive-aggressive I'm not surprised that your employees have no notion of customer satisfaction. He said they had been having technical issues with the video of the inspection, and he didn't know why I wasn't given the evidence of the findings. Maybe it was because they were going to charge me $28 for a cabin filter replacement, even though it had clearly not been inspected - the contents of my glove box were exactly as I left them, and the catch to open the filter compartment is impossible to open. Note that at no point did I ask for a refund - I had written off the ~$150 as a "lesson learned" never to do business with this dealership again. Further Edit (2). Mike's response below claimed he was on the call. He did not announce himself. When the service manager called me, he said he was just returning my missed call/voice mail and was not aware of the reason for my call. Why would a senior manager be (stealthily) on a call if they didn't know I was calling with a complaint? Edit 1. The Service Manager called me and, after discussing the case, said that if I came back in, they would do a more thorough inspection as long as I deleted this review. When I asked if I had heard him correctly, he denied saying it and said he would send me a refund for the inspection. Original review: I had an appointment time at 11am. When I made the call I specifically asked for a detailed inspection of the used Camry I had recently bought. I was told they did a 160 point inspection for $180. I was asked if it was OK that the report was emailed to me rather than hard copy. The person making my booking said that at the mileage I had (125k), they would need to check spark plugs and other 100-125k maintenance items because they couldn't see a maintenance record (previous owner was a mechanic and did his own servicing). I arrived at 10:50 and was told it would take 90 minutes. After almost 3 hours of waiting, I texted the associate, and he came to tell me that he had waited on a senior tech and that he had only just started the inspection. When I mentioned the 11 am appointment time, he said that was just for check-in, not the inspection. If I had been told this at the time, I could have made alternate arrangements. When I finally got the hard copy report (he said he couldn't email it to me) it was only 30 items ($150), not 160, and basic things like the battery test results and the details of axle boot repair were missing. I asked if there were pictures to support the findings and he said no. While I was checking in he took a call from another customer and I clearly heard him say that he had reviewed the video of the service and was able to confirm the findings. This appears to be standard operating procedure, but I was not allowed to see it. As part of my process I uploaded the report to Chat GPT which highlighted the missing items on the report, including the lack of inspection of the spark plugs which I had been promised on the initial call. When I told Daniel I had run it through AI and had some concerns, he walked away and muttered "we don't use AI here". Maybe you should start and achieve better quality inspection results and give your people some customer service training. Needless to say I will not be returning and will let everyone know what a horrible experience I had. Over 4 hours with zero communication, no apology, and snide remarks.

Wait time for service is 3 to 4 hours. Nobody lets you know the status or time your car will be…read morefinished, you must find somebody to even ask a question. CRAZY

AA Transmission

4.9

(11 reviews)

Highly recommend this business. Great people. Great service. They did not push anything on me.read more

I was so impressed with the honesty and professionalism of AA Transmission. My son and I had come…read moreto Mobile for his baseball tournament and just as we ented town Friday afternoon we started experiencing car issues. I was concerned that we not only would be able to find a place to take us that late on a Friday afternoon but also that we would get an honest assessmment. All these concerns were put to ease with a phone call met with a friendly and reassuing voice telling me to come on in and they would take a look! I arrived at AA Transmission and had the pleasue of meeting Danny, Joe and Kristen. The team had the issue diagnosed and fixed within no time. The issue was minor and they let me go free of charge which I made such an impression on me. They knew I was from out of town and therefore would not be able to be a returning customer (which I would if I lived in town) which speaks to the type of business AA Transmission is.. one of honesty, integrity and impressive customer service! Thank you again for helping me out AA Transmission team!

Drive Out Automotive & Tire Center

(2 reviews)

Great service and honest people! I had an excellent…read moreexperience at Drive Out. The staff was friendly, professional, and very knowledgeable. They took the time to explain everything clearly and made sure I got exactly what I needed at a fair price. The service was fast, reliable, and done right the first time. It's hard to find a place you can truly trust, but Drive Out is definitely one of them. Highly recommended to anyone looking for quality service and great customer care!

I have been going to many mechanics regarding my ac issues, spent a lot of money and they never got…read moreit right, but this place got it back to work! Now my ac issues is solved and very cold! Go there and you will find the right service

USC Tires and Service

Top notch group of guys. After being let down by others in town they always have the customers best…read moreinterest in mind. I've trusted them to service all my vehicles and have highly recommended them to others. I have never felt gouged and pricing was more than fair.

Elite Motors - Mobile Car Dealership

Everything from the start, lowest price around and found a few issues that they had fixed before…read morepurchasing. Will buy from again.

From the owner: Shopping around Mobile for a car you actually love? Elite Motors makes it easy. When people search…read moreused cars near me or car dealership near me, they want choice, clear pricing and no pressure. Our lot in Mobile AL is packed with trusted names like Honda, Toyota, Nissan, Ford, Chevrolet, Lexus, Hyundai, Jeep, Cadillac, Dodge, Kia, Lincoln, Mercedes Benz, Volkswagen, Ram, Subaru and BMW. From fuel saving sedans to family SUVs and work ready trucks, every ride is inspected and ready to test drive. Friendly financing options, trade in help and fast paperwork keep you rolling. Stop by or browse our cars for sale near me inventory online and call to set up a drive today.

Lakeside Imports

These guys will change the way you think about buying a car! Nothing like the stereo-typical car…read morelot I was used to before I bought my Mercedes from them. I am definately a repeat customer. These guys can definately help you all the way through the car buying process. It was quality service, through and through.

From the owner: We are a small local used car dealership in Mobile Al specializing in high mileage late model…read morevehicles. We have been servicing the area for over 10 years and strive to have the lowest prices in our market.

Carvel Motors

I recently bought a car from Carvel Motors. The car was in excellent condition. They worked to find…read morethe right car for me and gave me a great deal. I even needed to get the car shipped out of state and Carvel Motors facilitated the whole process for me. I will definitely use Carvel when making my next car purchase.

From the owner: We are a family-owned business serving the Gulf Coast area since 2003. We strive to provide the…read morebest service to help you find the car you deserve, priced to fit your budget. Browse our online inventory of quality used cars, trucks, and SUV's and then stop by for a test drive. If you don't find a car that fits your needs, we can work with you to get it ordered. Buy here pay here!

90 West Auto and Marine

3.7

Had a great experience with this business. They had an awesome 1st generation tundra. No rust,…read moreexterior and interior immaculate, drove perfect. They worked with me and let me haggle a little. Walter and Bruce were helpful and very knowledgeable. I recommend this place, they have GREAT vehicles. When you're shopping for cars on these lots nowadays it's very hit and miss. So many car lots don't buy good cars, just cars they can flip quick. They have reliable brands and good engines in their cars.

The most horrible and the worst experience ever. Salesman Walter "Rip" Gardener lied about the SUV…read moreI was going to purchase. He said it had never been in an accident, the perfect car and in mint condition. I took the car over night and did some research. And in fact theSUV had been in three accidents. The first two were minor so no big deal on those, but he still lied about them anyway. The CARFAX also stated "Accident reported: severe damage". I told him this and he said no they must have made a mistake. Really??? The insurance companies report all details to CARFAX! Rip was rude condescending and dishonest. He said well I have another lady who just called me about it. So Rip, sell it to her! I walked out with my cashier check in hand.

Big Tuna Car Wash

3.7

(18 reviews)

The quality of the wash was horrendous. I purchased the $20.00 car wash the big tuna and basically…read morewhat I paid for was a light show. I used the bug wash and scrubbed the front of the car before I went to the wash. The wash did nothing to clean the car. So I am having to go find a self wash place and wash the car again. If I pay $20 for a carwash it needs to clean the car. Lesson learned it is always best to do it your self. UPDATE FROM A RESPONSE FROM ON GOOGLE FROM BUSINESS: The response from the business was ridiculous. It was pretty much blaming me for not cleaning my car correctly. They stated that they reviewed the cameras and that I had not washed my car since July 2023. That was because I was using Rich's on Airport. ( I will never use anyone but Rich's after this) Also I was told that I should visit the bug wash station before washing the car if they would have clearly reviewed their cameras they would have seen that I did that and I also stated that I had visited the bug wash station in my review. Just as other reviews were not happy with the car wash. I have learned my lesson and this will be the last time that I visit this location.

I absolutely loved my wash today & all of the staff are very helpful. I can't wait for the new wash…read moreto open!

Loper's Tires

Best tire shop in mobile! Can't beat there friendly customer service or prices. Helpful and…read moreexperienced professional business shop a must see for your self was almost too good to be true but believe me it is true. The only tire shop ill go too for as long as there going to be in business which will be a long time with the way they treat you so treat ya self and go see em.

From the owner: Here at dj tire and service we are glad to help with any of your needs, from oil changes, to even…read morejust airing up your tires. We also offer lawnmower services.

The Tint Shop Of Mobile 2