Terrible office manager. Doesn't keep appointments. Mishandles insurance. Rude office staff. Cannot…read moremanage to fill prescriptions in a timely manner.

Dr. Rastle is wonderful! He takes time to listen and explains everything so well. I am completely…read moreconfident in his care. His staff is very efficient and professional. It's so helpful to have a caring provider when you are faced with ill health. Everything turned out just the way he said that it would and I am so pleased with my outcome.

Accessibility: they have accessible parking spots across from the building and then tons of other…read moreparking. The lot is never full. The ramp to get up to the entrance is all the way down at the other end of the building though, maybe four doors down. There are only stairs to get on the sidewalk right outside of this doctors office. The door to enter the building is a door where you turn the handle down then push in to enter. There is also a security guard always standing outside so if you need help you can ask them for assistance. Good opinion about San Ysidro Health: this location was taken over by San Ysidro Health a year or two ago and I love it. San Ysidro has a very proactive health approach versus a reactive health approach. What that means is that I sometimes get phone calls from the doctor asking if I want to make an appointment for the flu shot, COVID vaccine, get a pap smear or something else because they see in my records that I am overdue for something. I love that. I love that they call me instead of me always having to call when it's too late. Experience: from the outside this building looks pretty rough and there used to be a lot of homeless people sleeping in the parking lot but they have a security guard now all the time which I appreciate. When you get inside you check in then sit in the waiting room until they call you back. The inside of this location is a lot nicer than the outside. But the best part is definitely the doctors. Dr. Chris Snyder is the best medical doctor I have had in my life. All my life I had doctors who didn't listen to me and ignored when I needed help but Dr Snyder is the first doctor to believe me. That has been life changing. I avoided going to the doctor when I really needed to until I got Chris Snyder as a doctor...now I go when I need to. The only thing I recommend as something that they could improve on is the front office staff not whispering or talking to each other and giggling when there are patients around. A few times now I have felt like they were talking about patients, and one time I did actually hear them say a guy had been there multiple times for the same issue, then they got too quiet to hear, then they laughed. Even if they are not talking about patients, the patients will assume they are.

STAY AWAY!! If there…read morewas a negative score, I would give this place one. It's been 5 years, and my bill is still in collection because I refuse to pay for a mistake THEY made, and they made more than one, let me tell you. They always made sure to charge me before I saw the doctor, and then I got a bill for $20 after leaving, which was their fault for not charging me beforehand. Now that bill is $185, and they blamed me for the mistake. Nothing is every their fault! I was told that the bill was rising so I had better pay it, no f**king way am I EVER paying that bill. Please, stay away from this place, the staff don't even know what they're doing! I don't know how they passed any kind of medical office training! I hope they are sued, quite frankly.

DR Loan Dao put me at ease right away by patiently explaining the entire procedure. She has an…read moreexcellent bedside manner and answered all my questions . I was very happy with the results and will be going back again and would recommend her to anyone!

Dr. Dao is the doctor you want. She is in attentive and caring. She takes the time to help you, and…read moreget to know you as a person. She has great bedside manner, and makes you feel comfortable as a patient. This doctor is top notch and will work her butt off to get you answers. Im thankful for her.

Dr. Lilley is the best primary care physician I've ever had. He's the Ward Cleaver of doctors! He…read morepatiently listens to everything I have to say (even when I go on about what I've been reading online), lends insight and explains how my body works in a way I can understand. I have seen his NP a couple of times and she has been helpful as well. My husband and I (he only sees patients 18+) are relatively healthy people who only need a doctor for the occasional cough or flu and Dr. Lilley's office is always able to get us in quickly and takes good care of us. When I started to have more chronic issues after the birth of my son, Dr. Lilley has helped me compile the information from the specialists I've seen. And you have to love how he pulls out his iPhone to look up a particular medication that he has a question about! UPDATE: Dr. Lilley is now retired.

Dr Lem became my primary care provider when my old one retired and never told me. :-(…read more I was immediately impressed with the way Dr. Lem brought me up to date on blood work, physical, etc. initially, most of our communication has been through the my Sharp portal and she is very responsive. I had my first face-to-face appointment with her today, and she is awesome. she's a great listener and has an excellent bedside manner. When I expressed some concerns she addressed them and we came to some great solutions absolutely recommend her!!

Dr Stephanie Iem is so compassionate, caring and truly listens. I enjoyed having her as my doctor!…read moreHer office team is also super kind and sweet. Particularly Charlotte! She's very attentive, reliable and warm. Definitely recommend this Dr and her team!

My son had a severe, itchy rash on his knee, and the doctor prescribed a cream that worked…read moreeffectively within a week. The doctor also took the time to explain how to care for the area to prevent it from coming back. Such a kind and knowledgeable doctor! All the staff were also very nice and friendly. Highly recommended.

Although the Dr is kind, a review of customer service procedures is needed for the staff. My…read morehusband waited an hour in a room where he was forgotten. They returned his copay and apologized for the error. We understand Mistakes happen but this was a very big oversight. The icing on the cake was the staff never called back to reschedule his follow up from that appt. We will find another dermatologist.

Visited the newly remodeled office yesterday. Dr. Barbie is my primary care physician. Dr. Barbie…read moreis the best. I used to dislike going to the doctor's office but I'm totally fine with it now. The newly remodeled offices are nice and much more open. Parking can get a bit crowded but you'll always be able to find a spot.

Many Dr.s leaving practice. Office in chaos. Too many bad situations to explain…read more Very bad experience with staff.

I took my sister to see Dr. Rodriguez. He didn't ask me any questions about my emergency room…read morevisit. When the hospital told me to get a referral to see a cardiologist. He made her feel like he was too busy to see us. We felt bullied and humiliated. His recommendations: don't eat fast food or salt! As if I do! We were like did you look at the ultrasound from the emergency room? Did you ask my sister how she was feeling now? No and no! Horrible experience. If that wasn't bad enough, the clinics computers had been hacked over a month ago. So everyone is doing everything manually! Seriously?

I've been trying to see my primary doctor, Dr. Hernandez, since May 18th for bleeding in my brain…read more On the day of my appointment, he left the clinic without informing me. He worked in the morning and left Burrego in the afternoon. I had been in the hospital ICU for brain bleeding, and my neurosurgeon told me to see my primary doctor as soon as possible. After calling Centro Médico Escondido many, many times and not being able to make an emergency appointment, they sent me an appointment via text message without even checking if I could make it that day. Desperate to get my referrals set up, I made it to the appointment. Sadly, Dr. Hernandez left the clinic without canceling my appointment. He works in the morning and leaves in the afternoon. If it was an emergency, the front desk should have called me to reschedule. I have been waiting for a whole month for an emergency appointment. When I called over the phone, I said I would take any doctor available as soon as possible. I am so disappointed with this center. The front desk staff are rude and act like nothing happened. I kept telling her this is an emergency, but she still rescheduled me for next month July 18th!! So, wait time for an emergency appointment is two months in Cento Medico Escondido!! I will definitely change my Burrego.

My wife has had an ear problem and decided to go to Centro Medico Escondido today. She said the…read moredoctor was very nice, understanding and helpful. She came home with some prescriptions and was very pleased. Thank you for helping her! Happy wife = happy life.

Tried cancelling in advance. For your convenience but robot couldnt handle it. Guess you'llg rt the…read morememo when im not there or reach out , tgank you !!!

I'm extremely disappointed with my experience here. I arrived as a walk-in at 1:00 PM, and as of…read more4:21 PM, I was still sitting in the waiting room and had not been called back. I completely understand that choosing to walk in can mean a longer wait, and I was prepared for that. However, when I first checked in, I was told that because I had developed a rash, they would try to have me seen sooner and that I would be put through triage. Because of that, I expected there to at least be some communication if there was going to be a significant delay. Instead, I went up to the front desk at least six times asking if there was an estimated wait time. Multiple times, I was told there was only one person ahead of me--the first time being over an hour ago--yet I continued waiting without being called back. What made the situation even more frustrating was watching the entire waiting room fill up and empty out twice with completely different groups of people, while I remained there. Despite being told initially that they would try to get me seen sooner due to the rash, I ended up being one of the very last people waiting from two separate groups of patients. I understand that medical offices can get busy and that emergencies and appointments can affect wait times. However, after waiting for over three hours, repeatedly being told there was only one person ahead of me, and watching numerous people who arrived after me get called back and leave, I was left feeling extremely frustrated and overlooked. The lack of communication and transparency about what was happening was unacceptable. A more honest explanation about the delay would have made a huge difference. Unfortunately, I came in hoping to receive medical care and arranged my entire day around this appointment, only to spend hours waiting with no clear answers about when I would actually be seen.