I never thought I would ever write a negative review about this place. I've stored my boat there…read moresince 2014. I've always had it stored over the winter and usually stored it there during the remainder of the year (in & out service, mostly in as we've taken in out less than 4 times a year on average. The motor has less than 35 hours on it and it's 10 years old). I usually work with Keith who is a super nice guy. I can't say the same about the owner. However, I had a not so pleasant experience with them recently. Last fall I dropped my boat off at their shop because it wouldn't start. I was told their mechanic spent a couple hours on it, could not find the problem. They told me the motor started (but didn't run well) but only when bypassing the ignition and wiring harness. I was told it was probably the harness and I'd have to take it to a Sylvan dealer. I was charged $200. I spent hours looking for a problem, a break in the wire, corrosion, etc. and didn't find anything. I contacted the closest dealer and since they don't stock the harness I had to pay for it in advance, about $425. After calling the Michigan (2 1/2 hours away) dealer I bought the boat from I decided to take it there. I was told it probably wasn't the harness since the boat is in almost new condition, only 30 hours on the motor. I took it there earlier this year. They found the issue in less than 10 minutes! It was the kill switch, a $30 part! They told me the motor ran very well. They checked everything over, repaired a few minor issues including replacing the horn. They charged me $385. I called the local dealer to inform them I didn't need the harness and I was charged a 20% restocking fee (approx. $85). So in total I incurred close to $700 for what turned out to be a $35 part!! I informed Keith and Steve of this and they offered $100 off winter storage! No apology! Absolutely ridiculous! Not only did they not find the simple issue, they told me it had to be the wiring harness. If I owned the shop I would have been embarrassed! I would have apologized , at minimum given a full refund or 50% off winter storage or maybe even winter storage on me! But not this place! I was a good customer for 10 years , spent thousands on storage , parts and some minor labor. Greed is a terrible thing. If this is how they treat a good customer of 10 years, I can only imagine how they're going to treat a new customer.

I was quoted a price of $400 to get my water pump fixed on my phone I was called back an hour later…read moreand was told it was going to be $600 now I'm going to pick up my phone and he's telling me it's $1200 I called four other boat shops in the area and every one of them told me at the very very most it would be is $600 what a joke is places will never be back

Excellent service by the very experienced staff. Long history of propeller repair and technical…read moreinformation of all types.

From the owner: The Great Lakes' most trusted & experienced marine propeller.read more

DON'T buy a boat here. I purchased a Lund from them and it was defective and leaking after a few…read moreyears. They tried to charge me to diagnose the leak after I told them where it was. They wouldn't let me speak with Lund directly either. On top of that they left my boat uncovered outside to get snowed and rained on in the winter. They were very unpleasant to deal with especially the service guy Don. Over all they didn't seem to have their customers back and I will not be doing business with them again.

Amazing service from Jamie and the team at Water Werks. Really impressed with their responsiveness!…read more If you need boat repair done- these are your guys!

Dan is the "man"! He checked my outboard out for leaks and provided me with great advice! I will…read moredefinitely go back there again for service and possibly for purchasing a new motor. They are a certified Tohatsu service center.

This guy had my boat for 3 weeks and gave me a parts list for $300 and a safety check after asking…read moreto work directly on fuel system of motor. This shop gives mechanics bad names.

It can be hard to find outboard motor parts in my part of northern Illinois. You can always order…read moreparts online, but only if you have time for shipping. I called several marinas and nobody had my needed impeller in stock. But Heritage did! Its a pretty old business in a building that could use a little work, but having the part you need when you need it for a fair price is all that matters, really.

I own a small vintage boat with a 1957 Evinrude 35hp Big Twin outboard that had been sitting for a…read morecouple of years. I took it out of mothballs and wanted to get it tuned up and running, but was having trouble getting it started. There aren't many shops that work on old outboards, so after a couple of calls, I found these guys, who claim that old motors are their specialty. I drove an hour to take them my boat, and they said they'd get back to me in a couple of days. The place is an old cinderblock building, with old stuff piled everywhere - Dirty, disorganized, and totally run-down. I should have run for it then... A week went by before they finally called to say that my starter was bad, and that they couldn't even determine if the motor would run until they replaced it, which would cost "around 5-600$. This is an expensive horse you're riding", the owner told me. Their cost for a starter - $239.00. I had a spare starter which they refused to use. I found an NOS one online for $150, but they wouldn't use that either. Finally I said never mind, and they began to call me and bug me about coming to get my boat. I commute 3 hours a day during the week, which I explained to them when I dropped it off, and said I'd be back on the next weekend to get my boat. I got 2 calls in 2 days telling me it had to go. Finally I got down there and picked it up, and they charged me $89 for labor just to (supposedly) determine that the starter was bad. I also got a flat tire from pulling into their junk-strewn yard. So next I took it to a trusted member of the Antique Outboard Club, which I only found existed after all this. The guy they recommended spent a day on it, charged me $125 to get it running perfectly, and said that there was NOTHING wrong with the starter AT ALL! Once it was cleaned and tuned, it was FINE. "An expensive horse", eh, boys? Nonsense. And when the screw holding the case was removed, dirt fell out, indicating that Heritage probably hadn't even OPENED the motor to make the misdiagnosis! So, I'm only out $89, but if I had trusted these cranky old shysters, I could have spend well over $600 for who-knows-what! DO NOT TRUST THESE PEOPLE with your vintage or antique boat! Go to the Antique Outboard Motor Club and find a reputable mechanic!

Purchasing a boat can be painful (at least it is for me). It's been unbelievable how great my…read moreexperience has been with Basa's. Rudie Gotlund is the boat whisperer in my opinion. As easy going as I am, I still may not be the easiest customer to deal with being that I made SO MANY changes and customizations to the Crestliner I ordered. Rudie was knowledgeable and patient in all situations. I have purchased boats at other dealers and it's been a mixed bag (mostly painful). This was truly an enjoyable experience with added personal touches from the team. On the financing and deal closure side, Jody and Rich were fantastic. Jody obtained the tricky financing I requested, and made the deal closing most enjoyable. Additionally she is a walking boat regulation encyclopedia, and she provide amazing guidance on DNR regulations, Illinois government guidelines, etc. These are things I thought I knew already, as a seasoned tournament fisherman and watersport enthusiast, but found out I didn't know as much as I thought after meeting with Jody. She hooked us up so we be safe and legal at all times in my new beast Super Hawk Crestliner! Finally, Chris and David were the master technicians that installed my kicker motor and other complex modifications to this boat! Chris was very patient and informative in the boat walk through. My fingers were crossed all installation modifications would be done correctly. Well, they were! Thank you so much Basa's team!

Very helpful and knowlegeable staff . I cant count how many times they have helped me with all my…read moreboating needs .. This place is great and I recomend them to everyone I know with a boat .