Bedford Sales & Outdoors which is recently under new ownership needs vast improvement in the…read moreService area. I needed my thirty year Johnson 4.5 HP outboard serviced, as i have done every year Spring. (My previous tech retired so I though I would try Bedford.) I called this AM and spoke to the receptionist and told her the age and the brand. She was polite and said she would have to check with Service. She returned to the phone and told me it would be no problem for them. I had to drive an hour to Bedford only to be told by their Service that they would not work on a Johnson that old. I asked if they could at least change the lower unit lube and they suggested I just do it myself. So on my return trip home, I called the receptionist and she remembered very well her affirmation to me that they would work on my outboard! She said she would make it right and put me on hold. She got the owner to talk to me and the owner said there is nothing they can do for me. I'm 72 years old and this is the first bad review I have posted to social media.

This place is beyond a joke. I brought my vexus dvx 20 in to have the livewell fixed (wouldn't…read moredrain), fix a navigation light that wouldn't turn on, and realign the windshield which wouldn't open and close correctly without rubbing. I dropped my boat off the first week of January 2023. It is now March 22nd 2023 and I still don't have my boat back. 2.5-3 mo the to fix 3 very basic things. My dealership in Wisconsin which I purchased the boat from told me to go get my boat and drop it off to them and they would have it ready in 3-4 days and that's with installing a new trolling motor I purchased from them. I will never bring my boat to Bedford ever again nor would I recommend anyone else to do so.

Great boat shop. The owner is extremely helpful and knowledgeable. Very upfront with pricing and…read moreservice. Will definitely continue using them

Excellent service. The owner went out of his way to help us! I feel like their fees are…read morerealistically cheaper than other places. We will always come back!!

Amazing parts and service! Honest and knowledgeable! Expert help and they went the extra mile.read more

Absolutely unacceptable experience with Jayco and Rick's RV…read more I bought my Jayco camper brand new just a year ago, and it has now been sitting in Rick's RV's service department for over a month for warranty repairs I was told would take two weeks. During this entire time, I have received zero updates unless I call them myself. Meanwhile, I am still making payments on this camper and paying for storage I can't even use because my camper is stuck in their shop. This has completely ruined my family's summer camping plans, and it is beyond frustrating that a brand-new camper should need to be in service for over a month without clear updates. To make matters worse, Rick's RV told me I could come pick up the camper without a working stove (which is under warranty) so I could use it. How ridiculous is it to pay $27,000 for a camper only to be told I can take it without a fully functioning kitchen because Jayco and Rick's RV can't figure out whether to replace the stove? The lack of transparency, accountability, and customer service from both Jayco and Rick's RV is outrageous and should be a serious warning to anyone thinking about buying from either company. They have my money, but I don't have the working camper I paid for, and they don't seem to care how this impacts their customers. If you are considering purchasing a Jayco or working with Rick's RV, think twice. Their customer service ends the moment they get your money, and you will be stuck chasing them for updates while your plans and wallet suffer. I am posting this publicly because I want others to know exactly what kind of service they can expect.

Excellent marina! We are Gold Loopers and this may be the best maintained marina we have visited…read more Friendly and helpful staff. Twisted Anchor restaurant was also great. We'll be back.

Left Racine at 730 am with a 45' boat we just purchased. It was an all day trip down the lakeshore…read moreand on the river. We spent 4 hrs waiting for the lock in Lockport then barely made it to 3 rivers for gas. We proceeded to the Dresden lock and intended to tie off on the cell to wait the nearly 3 hour wait to lock through however the lock master ordered us to leave because a barge was going to tie off in the same location. It was nearly 11 pm at this point and our engines were making noises. My husband said they were fine, just in need of a tune up. Knowing the channel in that area has shallow spots, and we still had not used the anchor (our very 1st day with the boat), we decided not to attempt to anchor due to safety and to shut our engines down. We searched for an area to safely tie up until the lock called us via radio to advise us to prepare to lock through. We found the empty pier at Harborside and tied off. We had a 6 person crew (2 were sleeping). We were quiet as a mouse, had no music playing, engines shut off, and were speaking at a whisper. We could hear people partying and shouting and laughing within the marina. After approximately 45 minutes we were approached by a man (later learned to be Brett who runs the Marina) and a woman who told us to leave. My husband politely told him that we had no place to go because the lock had barges there and we needed to be in the area to get through when called. Brett said he didn't see any barges (obviously because they were in the lock which is why we couldn't lock through), and my husband told him to call the lock and he could verify that they were full. Brett didn't want to do so and still wanted us to leave. My husband told him that under the Maritime laws and safe harbor rules, we had no choice but to remain docked for the safety of our boat and crew. My husband also told him that we didn't want to be there at all, but we didn't have a choice. Brett never offered assistance and was not pleasant at all. My husband told him that we aren't causing any harm and would be on our way as soon as the lock called us. My husband and I and other members of our crew are law enforcement and we are very responsible and respectful. My husband told Brett to call the police if he felt he had to, but we were causing zero harm and causing no damage or boat traffic obstruction. Brett reluctantly walked away. Approximately 30 minutes later the lock called us and told us to begin to work our way to the door and we untied and proceeded to push off the pier. While moving on we noticed 2 police officers walking down the dock, ( unfortunately we had already left as we would have talked to them) I just have to say that my husband and I have been in Michigan and Wisconsin over the years and suddenly had to seek a safe place to stop and make sure our engines were in good condition to continue traveling and we always had very welcoming and accommodating marina staff. Brett was the worst marina manager we've ever come across. We boat within a 45 minute car drive and had visited the restaurant at Harborside (spending a lot of money), with a large group of friends from our marina on previous occasions. Just heard a new restaurant is opening after the last one closed and we will definitely NOT be trying it out. Additionally, we have a great marina with many boaters who would have welcomed Brett without question if he was in the area and needed help (that's what boaters do). Now the boaters in our area are aware of what happened and also will not be patronizing the new restaurant at Harborside.

I bought my first boat ever at an outdoor show this past January, from Lake Holiday Marina. As I…read morehad no place to store a boat at that point in time, my salesman, Parker, indicated they would hold the boat for me until the weather broke. That gave me plenty of time to make room to park the boat at my property. There was no storage fee for this. A big advantage for me was that because they are a marina, when I went to pick up boat, Parker took me out on the lake and showed me the nuances and safety features of operating the boat. Again, this was my first time owning a boat, so being able to pick up my boat at the dock vs a dealer's show room was a big plus. As often happens with a new vehicle, weather it be a car or a boat, I had a couple minor problems, e.g. a defective battery. I had also broken a couple of the tire down clips and the winch was bent which made bringing the boat onto the trailer difficult. I contacted Parker, who introduced me to Greg the Service Manager. Greg is a great guy and really easy to get along with. He offered to fix everything, albeit much of the work was under warranty, with no fuss or condescending "how did YOU do this?", or otherwise implying everything was fault. I can't say enough about what great guys Parker and Greg are to work with. At no time did I feel pressured to buy anything. Both guys are eager to help and readily available to answer questions. Parker was extremely patient in dealing with my "newbie" phone calls! One while actually on a lake fishing! If you are in the market for a new boat, definitely check these guys out.

This business is awful. The owner Tom called me and accused us of picking up our boat without…read morepaying for it and threatened us with legal action! I told him we'd paid for it and hadn't picked up the boat and that he needed to find our property and HE LAUGHED AT ME and said he wasn't interested in finding my property. He then had his secretary or office manager call me back to tell me that everything was paid WEEKS ago and to confirm that we picked up the boat. I told her we hadn't and about Tom's response. She ultimately found our boat and we have it now, but we will NEVER do business with them again. Stay away from this place unless you want to be threatened, laughed at and have your property lost-when you are in the right.

George McCoy gave us a great deal on our Tahoe Pontoon 9 years ago. Great price for a really nice…read morepontoon from him. For the same price from other dealers the pontoons were not as nice. We just bought a trailer from him; same thing. Great price for a nice trailer. Other dealers the price was higher for the same type. We highly recommend George!

Absolutly terrible service. Went in there looking to buy a pontoon boat, right when we walked in…read morethe door the tall blonde guy at the desk looked at us strange and acted like he didn't have the time of day for us. He was very uninformative, & wouldn't even take the tarps off the boats to show us around. We went to Spring Brook Marina in Seneca for an excellent deal and great service on a pontoon boat. Never will go back to McCoy's again.

I just purchased the parts to do a 3 axle trailer brake job, I got most of the Parts from R&P and…read morenext time will get all. Mostly went without a problem but when a problem happened It has been a long time since I can say it was handled as well as this company handled it, Josh and Amy were so quick to correct UPS screw up and got me the right and missing parts very fast and no hassle about who was to blame, I had the problems in just a couple days. From Now on R&P will be who I recommend and tell all my friends and business relations about !!!!! THANKS THANKS THANKS !!!!!!

This has got to be the worst experience I've ever had in ordering parts for anything…read more I was ignored for multiple days in a row. I finally got a rep over the phone and they still had to call me back. We spent 20 minutes confirming parts and they even texted me pictures of the parts to confirm it was the right ones then they send the completely wrong ones! I made so damn sure by sending them the part numbers and all and their parts rep Dawn confirmed that's what would arrive and it still didn't! Like how are you that bad at your job. Man I would use ANY other trailer parts company before using R&P ever again.

Mike Ryan was my sells person at greenway and he was awesome. Did everything through the phone…read morebefore showing up to actually seeing the truck I wanted. 100% recommend him.

Terrible service, Terrible communication. Unapologetic and didn't fix original issue putting me and…read moremy family in danger. Do not go here! Ship it elsewhere if need be.