We have bought and sold 4 boats from Springbrook. Every buy (and sell) has been flawless. When…read moreyou buy a boat, the real test of the dealer is "what happens when it breaks" and "how much can I sell/trade it back in". From a service perspective, they are top shelf compared to other experiences I have seen. Pricing is always fair and straightforward to understand. I would never buy a boat from anyone else!

I've been lucky enough to have done business with Kyle Stenzel, Dan Culen, and the crew here at…read moreSpring Brook Marine Group for many years through various transactions. They are professional, results oriented, and are willing to go the extra mile for their clients. Highly recommend.

great honest people ! they are a small persional store. they treat people, like people..read more

Place is amazing, so I had to follow up. Brought boat in today for a check and some trailer work…read more Place was busy but no problem, Bruce helped me and could not have been more pleasant. If you have any marine needs please try this business. You will not be disappointed!

I bought my first boat ever at an outdoor show this past January, from Lake Holiday Marina. As I…read morehad no place to store a boat at that point in time, my salesman, Parker, indicated they would hold the boat for me until the weather broke. That gave me plenty of time to make room to park the boat at my property. There was no storage fee for this. A big advantage for me was that because they are a marina, when I went to pick up boat, Parker took me out on the lake and showed me the nuances and safety features of operating the boat. Again, this was my first time owning a boat, so being able to pick up my boat at the dock vs a dealer's show room was a big plus. As often happens with a new vehicle, weather it be a car or a boat, I had a couple minor problems, e.g. a defective battery. I had also broken a couple of the tire down clips and the winch was bent which made bringing the boat onto the trailer difficult. I contacted Parker, who introduced me to Greg the Service Manager. Greg is a great guy and really easy to get along with. He offered to fix everything, albeit much of the work was under warranty, with no fuss or condescending "how did YOU do this?", or otherwise implying everything was fault. I can't say enough about what great guys Parker and Greg are to work with. At no time did I feel pressured to buy anything. Both guys are eager to help and readily available to answer questions. Parker was extremely patient in dealing with my "newbie" phone calls! One while actually on a lake fishing! If you are in the market for a new boat, definitely check these guys out.

This business is awful. The owner Tom called me and accused us of picking up our boat without…read morepaying for it and threatened us with legal action! I told him we'd paid for it and hadn't picked up the boat and that he needed to find our property and HE LAUGHED AT ME and said he wasn't interested in finding my property. He then had his secretary or office manager call me back to tell me that everything was paid WEEKS ago and to confirm that we picked up the boat. I told her we hadn't and about Tom's response. She ultimately found our boat and we have it now, but we will NEVER do business with them again. Stay away from this place unless you want to be threatened, laughed at and have your property lost-when you are in the right.

Bedford Sales & Outdoors which is recently under new ownership needs vast improvement in the…read moreService area. I needed my thirty year Johnson 4.5 HP outboard serviced, as i have done every year Spring. (My previous tech retired so I though I would try Bedford.) I called this AM and spoke to the receptionist and told her the age and the brand. She was polite and said she would have to check with Service. She returned to the phone and told me it would be no problem for them. I had to drive an hour to Bedford only to be told by their Service that they would not work on a Johnson that old. I asked if they could at least change the lower unit lube and they suggested I just do it myself. So on my return trip home, I called the receptionist and she remembered very well her affirmation to me that they would work on my outboard! She said she would make it right and put me on hold. She got the owner to talk to me and the owner said there is nothing they can do for me. I'm 72 years old and this is the first bad review I have posted to social media.

This place is beyond a joke. I brought my vexus dvx 20 in to have the livewell fixed (wouldn't…read moredrain), fix a navigation light that wouldn't turn on, and realign the windshield which wouldn't open and close correctly without rubbing. I dropped my boat off the first week of January 2023. It is now March 22nd 2023 and I still don't have my boat back. 2.5-3 mo the to fix 3 very basic things. My dealership in Wisconsin which I purchased the boat from told me to go get my boat and drop it off to them and they would have it ready in 3-4 days and that's with installing a new trolling motor I purchased from them. I will never bring my boat to Bedford ever again nor would I recommend anyone else to do so.

If you need your boat repaired, take it to Joe...! He kept me up to date with texts and videos of…read morethe work and results... Couldn't be more satisfied!

Jim c carol stream I…read moredecided to take my boat to Tanglewood for repair. I purchased there new in 1995. I was looking to get the impeller replaced joe noticed the fuel filter needed replacing with fuel pump quick upcharge fine needs it get er done as they say. sent me vid of it running great, also mentioned trailer bearings need replacing. fine do that while it's there i like to support local business whenever possible Impeller was 8 yrs old other parts were original equipment super reliable motor. Everything fine till pickup paid over 1000 for probably 600 worth of work, but hey ya gotta pay to play. joe mentioned the tarp on the boat was blowing around. when i looked it was because they were too lazy to put the Bunge cords on to hold the tarp they were laying on the ground with the tarp stuffed in the boat. so i started putting the tarp on myself and had a cardiac event setting off my defibrillator 1st time in 2 yrs 4th since 2017 .should have gone and asked for help but was too stubborn. so i took several breaks and struggled on. Small things like putting the customers tarp back on matters. It shows as a business owner you care. myself being a business owner. would be like remodeling a kitchen and then taking the boxes from the cabinets and leaving them on the kitchen floor. if the amount of care taken with the tarp is any indication of the quality of the work done on my motor which is usually a pretty good indicator I'm in trouble.

Purchasing a boat can be painful (at least it is for me). It's been unbelievable how great my…read moreexperience has been with Basa's. Rudie Gotlund is the boat whisperer in my opinion. As easy going as I am, I still may not be the easiest customer to deal with being that I made SO MANY changes and customizations to the Crestliner I ordered. Rudie was knowledgeable and patient in all situations. I have purchased boats at other dealers and it's been a mixed bag (mostly painful). This was truly an enjoyable experience with added personal touches from the team. On the financing and deal closure side, Jody and Rich were fantastic. Jody obtained the tricky financing I requested, and made the deal closing most enjoyable. Additionally she is a walking boat regulation encyclopedia, and she provide amazing guidance on DNR regulations, Illinois government guidelines, etc. These are things I thought I knew already, as a seasoned tournament fisherman and watersport enthusiast, but found out I didn't know as much as I thought after meeting with Jody. She hooked us up so we be safe and legal at all times in my new beast Super Hawk Crestliner! Finally, Chris and David were the master technicians that installed my kicker motor and other complex modifications to this boat! Chris was very patient and informative in the boat walk through. My fingers were crossed all installation modifications would be done correctly. Well, they were! Thank you so much Basa's team!

Very helpful and knowlegeable staff . I cant count how many times they have helped me with all my…read moreboating needs .. This place is great and I recomend them to everyone I know with a boat .

DON'T buy a boat here. I purchased a Lund from them and it was defective and leaking after a few…read moreyears. They tried to charge me to diagnose the leak after I told them where it was. They wouldn't let me speak with Lund directly either. On top of that they left my boat uncovered outside to get snowed and rained on in the winter. They were very unpleasant to deal with especially the service guy Don. Over all they didn't seem to have their customers back and I will not be doing business with them again.

Amazing service from Jamie and the team at Water Werks. Really impressed with their responsiveness!…read more If you need boat repair done- these are your guys!

Stay away. This guy Fred is a scam artist. Will offer to sell your boat for x amount then later you…read moremay walk away with nothing. Don't go here to sell your boat.

Purchased and take my boat here to be serviced. Excellent service every time, very lucky to have…read moreFred so close to home!