Big Shout out to owner Mat. Sunday major storm coming. 1/25/2026 my heat stoped working it was 40…read moredegree inside it was freezing. I called Home Comfort Solutions came right out and Bang we had heat.highly recomend this company. Great person. Billy Shores. and Patricia Notrem. I give them 10 stars. great price.

I would absolutely never use this business again. I called 3 weeks in advance for routine Furnance…read moreand hot water heater cleaning also mentioning that one radiator wasn't getting completely hot and administrative assistant said no problem she could add that to the service perhaps a valve needed to be replaced. In the three week period 3 other radiators were not getting hot either. Comfort solutions installed the unit from the previous owners and have done the maintenance for last 3 years- never a problem but this time they never showed up at 8:30 as scheduled so I called at 9 and someone said yes it shouldn't be long - he is on his way. It's now 11:30- no show then soon after noon the administrative assistant called and said oh there was a mistake with paperwork and no one is coming. I said I took the day off of work so it would be nice if you could send someone. Technician showed up, 7.5 hours late , very nice and professional but thought he was here to bleed oil radiators - I have natural gas and steam. He Took pictures of valve and said they needed to order them. No cleaning of Furnance or hot water heater took place but they did charge me 80 dollars to tell me I needed valves replaced that we already discussed via phone. One would think you would have these on hand since this was part of reason you were coming out and remember you installed the unit. Plus you were 7.5 hours late and I called YOU to see what was going on. I understand emergencies happen but this was your scheduling mistake and any service call fee should have been waived to say the least. I found another highly recommended HVAC guy / company through a friend - the guy called right back said oh it's an easy fix etc. and that he had the valves in stock but to send picture just so he could be prepared. He didn't ask for a credit card to hold appointment or charge me for a picture of the valve plus he asked what time worked best and if I had some heat to get by until he could stop by. Comfort solutions just made excuses : emergency calls for people that were with no heat, staff calling out sick, misplaced paperwork etc plus they said they only had documented one radiator wasn't working well guess what the other two stopped working in the three weeks before the appointment and I didn't have heat on second or third floor either. Oh then the administrative assistant suggested I have a neighbor let strangers in my house alone to do the service if I couldn't be there. Need I say more - please don't waste your time or money on this poorly run business!!

Called for an estimate to replace our heat pump. Tech came out verified what needed to be done, was…read morevery nice and courteous. When we reviewed the estimate that was given, I was shocked to say the least! Three thousand above everyone else. 1)They say they do impeccable service, ok they should all strive for that. 2) Their warranty on parts and labor double competitors, well they just are not. Level to most above some.

Steven texted that he was on is way at 11:46 am for a 12:00 appointment. He said he would be about…read more20 minutes. After no further communication at 12:30 my wife and I decided to go about our day. At 12:35 he texted that he was on our front porch For a 12:00 appointment. Oh well, no communication. Time is money! We took off a day of work and he makes us sit for 30 minutes without calling. I should have checked before caling to see the 2/5 rating!

Great job by Eddie, who installed a tank monitor on my oil tank today. Was fast, efficient, and…read moreexplained every detail on how it works. A 5 Star rating, absolutely.

Had to pay twice to have hot water in my house. I have used Jeff's HVAC in the past and doing a…read moreGoogle search, R.F. OHL popped up with Jeff's name on it so I called. Turns out, it is not Jeff but shysters. Had a tech come out on Wednesday to get my furnace running. Paid $139. Woke up the next day to a cold shower again. Called the office to complain and made sure I would not have to pay for a second visit since I paid already. Lady on the phone said I would not be charged. WRONG!!! Another $158 needed to be paid. This is the first and last time I will use them.

Chris and his team are the real deal. Was able to revive my water heater within 24 hours of placing…read morethe call. Replaced the element and cleaned out a ridiculous amount of sediment from the fantastic water supply we have here in Whitehall (see pic). Blue & Gray saves the day!

Chris of Blue and Gray Total Home Services and his team provide excellent service. They installed…read morea new furnace and fixed a complicated power vent system for me. They also left a spotless work area when they finished. Chris really cares about his customers and goes the extra mile to make sure his customers have what they need. You can't beat this company for service. I wouldn't use anyone else.

since 2018 Saki has done the yearly maintenance our rental property for $54. Last cooling season he…read moresaid the outside unit was near the end of its life, the unit was in the house when purchased. It''s a rental when it dies, we'll replace it. On the first cold day this winter he claims the heater is all rusted out in the exchanger and has to be replaced, along with the entire system because a new heater can't work with an old air conditioner. Our neighbor suggested we call their guy. He's been in business for 30 years. Needless to say, the heater was not rusted he showed me the unit was very dirty, the fan motor and wheel were clogged with dirt and there were two dead birds in the chimney. The outside air conditioner was only 10 years old. I'm convinced SK had never done anything other than collect their fee and try to sell stuff we didn't want or need.

3 pounds of refrigerant was added yesterday by this LAZY company who then charged me without…read moreoffering any explanation. It was like they didn't even TRY to find the leak.

Ron is always so timely, helpful, and very professional. He…read morerecommended exactly what we needed for our AC unit, and knocked out several different tasks during our visit including installing a smart thermostat, checking on our AC unit, and helping with a problem with our condensation line. I wish I would have had him tune up our AC when we first purchased our home! My parents have used him several times and he is always the man to go to! I highly recommend the honest, down-to-earth, and friendly team of Allen Air.

Connected with Allen Air through HomeAdvisor, Ron the owner called me within minutes. He came out…read moreon a hot Sunday Afternoon, root caused the problem to a blown up squirrel cage in the blower housing. Called back Monday morning from the part house, the part is in stock and will be arriving in an hour. Replaced the part, cleaned the compressor, checked the refrigerant, and tested the system. Ron is a very capable and knowledgeable AC expert and local in the Saugus area. It was a pleasure and would recommend Allen Air.

Excellent service, work, pricing. Prompt, friendly, courteous, and professional. AOK installed a…read morereplacement heat pump for me. The service and unit far exceeded expectation. I had 2 additional estimates for this service. One was more than double the price quote of AOK, the other within a few hundred dollars. I chose AOK because they were on time for estimate, friendly, prompt in responses to my questions, quick install schedule, locally owned and operated, and recommended by others. I made the correct choice and will use them again and do recommend them to others.

From the owner: AOK is a locally owned and operated company that values honesty, integrity, and treats your home as…read moreif it were our own. You will find us to be competitively priced, while still paying close attention to the details of each and every project that we are involved with. We look forward to building lasting relationships, and guarantee your satisfaction. Give us a call today to get your project started! We offer heating, air conditioning and electrical services.