Comfort Generations was hired as a third-party installer through Home Depot Project Loans for a…read moreheat pump installation at my home three years ago. The installation replaced an old oil furnace, and at the time everything appeared fine. Unfortunately, my experience since then has been extremely frustrating and disappointing. In March 2026, my heat stopped working during a weekend when temperatures were in the 20s. Because it was an emergency, I contacted a local HVAC company that was nearby and able to respond immediately. After diagnosing the issue, the technician discovered the condenser had completely leaked out its refrigerant. During the inspection, he pointed out that Comfort Generations had reused the old underground line set from the oil furnace installation instead of replacing it properly. The old line ran underground, through a brick fireplace, and into the basement. Even worse, the original copper line was 3/8", and Comfort Generations had adapted and soldered a 5/8" pipe onto it to make it work. The technician explained there was likely a leak somewhere in the inaccessible underground/fireplace portion of the line set and recommended replacing it entirely with a new direct run into the basement. I agreed, and he replaced the line set the next day. The system was running again by that afternoon. However, the very next morning, the heat stopped working again and the unit would not turn on. The technician returned within hours and determined the TXV valve was likely defective and needed replacement. Since the system was only three years old, he advised me to contact the original installer because the part should still be covered under the Lennox manufacturer warranty. I contacted Comfort Generations, and they sent a very inexperienced technician who spent nearly four hours on the phone with technical support trying to diagnose the issue. In the end, he claimed the line set must be leaking -- despite the fact that it had literally just been replaced because of the improper original installation. He left saying he needed to speak with his manager and that someone would contact me regarding warranty coverage and repairs. No one ever called. After nearly two months of hearing nothing, I contacted Home Depot directly. During a three-way call, Home Depot instructed Comfort Generations to contact me. Within minutes, someone from their office called and had me explain the entire situation all over again. I was told the field manager was out of the office, but once he returned they would discuss the situation and call me back to schedule repairs. That call took place Monday morning, 5/18. By Wednesday afternoon, 5/20, I still had not received a callback, so I contacted the office again. I was told Amy handles service calls and was out of the office, but that she would call me the following day. I was also told the field manager would contact me and they would reach out to Lennox. It is now the end of day Thursday, 5/21, and I still have not received a call from Amy, the field manager, or anyone else from the company. Meanwhile, I've been forced to rely on emergency heat during colder weather, resulting in astronomical electric bills, and now that temperatures are reaching the 90s, I have no air conditioning either. After researching online reviews, I found multiple customers reporting the exact same issues: lack of communication, unreturned calls, repeated delays, and going months without heat or AC while waiting for service. This level of customer service is completely unacceptable. I would strongly caution anyone considering using Comfort Generations, especially through Home Depot. Unfortunately, they appear to be the primary Lennox dealer contracted through Home Depot in this area.

From start to finish Comfort Generations did what was expected with professionalism, cleaniness,…read moretimeliness, and communication. We shopped around for a new HVAC system and this was by far the bet price!

COOLEZ recommended HVAC replacement units for our single residential home. Their installation was…read morevery professionally done, timely and no price adders from what was quoted. Their service team was polite, knowledgeable and they payed attention to detail. As a retired engineer I couldn't be more impressed. I highly recommend them. Charles Kelly, P.E.

I just had my new HVAC system installed and was very pleased with the process. Derek was very…read moreapproachable, professional, and incredibly knowledgeable. He thoroughly answered my questions and provided me with a fair quote. On the day of installation, Derek and his team were like a well-oiled machine; they worked efficiently and kept the area clean during the process. When the installation was completed, the system was tested and I was very satisfied with results. Derek took the time to explain the system so that I understood how to operate it. I highly recommend them!

So far so good! We needed 2 new air conditioning units. I…read morecalled several places and got quotes. Dugan's was by far the lowest price. The owner was very helpful and patient with me considering I had a lot of questions bc it's a big purchase. The crew came out yesterday and today, as scheduled. They were here at 8:30am and left each day by 3. Took the 2 days to get our system complete. The crew was extremely polite and professional. So far my husband and I are very happy with our experience with this company. Thank you!

When I moved back to the Allentown area, I tried two other companies for my heat pump service and…read morewas very disappointed with the service, especially after one of them tried to sell me on installing some uv system into my Trane heat pump that the Trane web site tells you specifically not to. My brother-in-law recommended Dugan's and what a difference. Professional all the way. I've used them several times now and will continue with them going forward.

They charge $175 during the week just to come out and shake your hand us what the guy said. It's…read moremore in the weekend.

These guys have always been there for me. As someone who loves historic homes these guys are my go…read moreto! They have fixed my shower, bathtub leaks, washer hook ups, faucet replacements, hot water heater replacements, mini-split installations, and well pump replacement! Their service is fast, very professional!

Ron is always so timely, helpful, and very professional. He…read morerecommended exactly what we needed for our AC unit, and knocked out several different tasks during our visit including installing a smart thermostat, checking on our AC unit, and helping with a problem with our condensation line. I wish I would have had him tune up our AC when we first purchased our home! My parents have used him several times and he is always the man to go to! I highly recommend the honest, down-to-earth, and friendly team of Allen Air.

Connected with Allen Air through HomeAdvisor, Ron the owner called me within minutes. He came out…read moreon a hot Sunday Afternoon, root caused the problem to a blown up squirrel cage in the blower housing. Called back Monday morning from the part house, the part is in stock and will be arriving in an hour. Replaced the part, cleaned the compressor, checked the refrigerant, and tested the system. Ron is a very capable and knowledgeable AC expert and local in the Saugus area. It was a pleasure and would recommend Allen Air.

Noah did an incredibly thorough annual maintenance on my heat pumps. Then Leon came out to look at…read morean electrical issue and he also was extremely thorough. Both guys were very nice. Great service. Cliff

Our contract with Jack Lehr provides us with routine maintenance for our HVAC system. Today, Zack…read moreinspected our unit and found a defect. He had the necessary part in his truck and replaced it. All costs covered under our contract. Zack was polite and above all, knowledgeable. He saved us money on our electric bill by discovering our problem. We highly recommend Jack Lehr. Their employees are always efficient and go above and beyond.

Comfort solutions have inspected and serviced all of my gas fired…read moreboilers in an apartment building. Efficient and timely work while reasonably priced. True to 24 advertisement they repaired a non operating boiler on Thanksgiving day this past year. Great company to work with.

Made an appointment. Took the day off because of the window of 11-3. Received an email the day of…read moresaying it was cancelled. I called and was told they have to prioritize people with no heat, which I can completely understand, however, how many people are there??? I took time off for this and also told she called me many times to let me know this and that was a lie too. Place is an absolute joke. Don't bother with this company. Thanks for nothing!!!

I hired Aaron, guided by the multiple positive reviews he had -- but sadly, my experience turned…read moreinto a nightmare. I paid $1,950, plus an additional $100 for the initial diagnosis, to have the compressor in my HVAC system replaced. He installed it -- but it failed within just a few days. When I reached out, he told me the compressor was under warranty, but not the labor, meaning I'd have to pay over $1,000 again to fix a problem caused by his own installation. He also said he didn't know what caused the failure and couldn't guarantee it wouldn't happen again -- which didn't inspire confidence. Out of desperation, and not wanting to be caught in another heatwave, I hired a second technician to inspect the system. That inspection revealed multiple serious issues: The attic unit was never accessed or flushed -- a required step after a burnout The filter-drier was reused and visibly rusted, which is a recipe for failure The capacitor used was one I had installed myself, not a new one The compressor was not properly matched to my 2.0-ton system Worse, the second inspection confirmed that, due to the compressor burning out a second time and the system not being properly flushed the first time, there was now twice the level of acid contamination in the system. At that point, saving the system was no longer an option -- the only solution was a full replacement. Aaron clearly knew this, and that's why he kept saying he couldn't guarantee it would work. Yet instead of taking responsibility, he kept making me lose time and money -- while offering to reinstall the same compressor without fixing the root issue or standing behind the work. After I tried to resolve things respectfully, he refunded me only $650, charging me for a failed installation and a compressor that stopped working due to his own negligence. I asked for a full refund, but he refused -- saying his offer to reinstall the compressor (with no labor warranty) was enough. But I had already lost confidence. I didn't pay for guesses -- I paid for a working AC system. From my personal experience, I strongly recommend getting everything in writing and making sure the contractor stands behind both parts and labor. It's not just about being nice -- it's about doing the job right the first time. Your family's comfort, safety, and time matter.

Very happy with Aaron and his work on the central air conditioner. I have an older unit, but Aaron…read morewas able to recharge it and it is so cold in here, and so hot outside! I'm in NJ, but it turns out Aaron was going to be nearby and so he stopped in and quickly evaluated the issue and provided the fix. Also, he took Venmo for payment which was easy.