After a camping trip, this was the perfect hot breakfast option! Honestly have never tried their chicken biscuits before, but it was perfect and delicious. As always, the best coffee for the best price. read more

McDonald's - Mcchicken Biscuit - Burgers Near Me - Banner Elk, North Carolina

Food was great, but the service was unprofessional. When I pulled up to the window to get my change, the worker goes, "Ya'll really wanted ya'll fucking Mac Donald's". Terrible ambiance. Do better. "Nibbalations 20 30" read more

Will you are the man! Thank you for remembering my bun, and the great conversation. This man is incredibly thorough when it comes to your ice cream shakes, and even offers a fork if he accidentally rings your burger without bun. And this man is working on Easter. Give Will a raise!! True champion of the McDonald's universe. I pray all of you get Will when you drive up from Florida with your terrible driving and attitudes. Will can help!!!!! read more

Extremely slow, one of the worst locations I've been to. Terrible customer service with employees just straight up ignoring waiting customers. Not a skeleton crew situation either, the place was full of staff. Soggy fries. No unsweet tea. read more

Apparently the employees today (8/3/23) are offended by their customers thanking them as they make a point to stay very silent after you express your gratitude. I regret actually pulling forward to the door to get my food because she was on a timer in her line when there was no other car in the drive trough. Her lack of politeness completely echoed through my soul. What a jerk. Next time I will sit at that window until I get my food and a very simple "your welcome!"... I might even wait for a "have a nice day!" Like I'm sorry you either hate your job or just life in general. Maybe it's because of your attitude. read more

I am from out of town. This was the only closest fast food place to eat nearby where we were. I must say, the food was fresh to order. The staff was busy but very accommodating. I wish the McD's at home was as great as this one. Our family left happy and satisfied! read more

The service was great, the food was warm, and the view of the mountains was spectacular! It wasn't your ordinary McDonald's - authentically Banner Elk with mountains galore! read more

Worst food not good at all didn't get what I asked for and over charged they were slow to

While picking up food for a sick friend I received the absolute worst customer service I have ever experienced. I waited In line for over 15 minutes without an order being taken in front of me. I called into the restaurant and the person that answered the phone said she was in the back and would go see what's going on. At that time a single order was taken. The car pulled around and we sat again for another 5 minutes. I called again and was told that if I didn't like it to go home and make my own food. Terrible Service! read more

Told us the dining room was not open till 7, but let us wait in there for 10 minutes without telling us. Hours on the door and online said dining room was open at 6. Caused us to hit a deer and our food was cold. Very mad, one star!!! read more

I never write reviews, but I picked up my chicken sandwich meal today and it tasted so SO *good*!!! This is the first time since Feb/March 2020 and let me tell you, it did not dissapoint! Thank you to whoever prepared that glorious chicken sandwich. That said, I only wish McDonalds would provide their workers with more benefits like & beyond a livable wage. They deserve it! read more

If you want your food quickly (it is a fast-food restaurant) and hot, you probably want to keep driving. The new remodel is not very successful because the new dining room is small and crowded (even with about a dozen diners). It is loud (echo chamber) and there is the incessant beeping of all the kitchen equipment. The place is probably understaffed (a McDonald's tradition) so you can expect room temperature food and your order to be wrong. The only reason I gave them 2 stars, instead of 1, is that tonight their ice cream machine was working! read more

Absolutely incompetent staff. I don't give negative reviews but apparently everyone here crawls at a snail's pace. Shouldn't take now approaching 25 minutes for 2 coffees. And I say "now approaching" because we are STILL STANDING HERE. And this isn't the first time we've been here and they've taken forever, but it's been about a year so I guess the passage of time softened my memory, thus our mistake in choosing to go again. Anyways, save yourselves the annoyance of waiting and just drive the extra 30 min to Boone. You'll probably get your food before they even start on your order in Banner Elk. read more

Literally the worst place on earth. Only gave a star because there wasn't a lower option

We arrived 9:45 and the person in the drive-through informed us that they were closed. After a bit of back and forth from my husband and the drive through employee he spoke to the manager and was told "what she say" over the head set. And at 9:50 they said they were closed. That time that was wasted arguing could've been used to make our food. McDonald's needs to review and assess all of their employees, from managers to employees. read more

This McDonalds has been updated recently, so I am able to upgrade this location to four stars. I'm glad this high elevation restaurant with Mountain View's near the ski slopes has improved with a new interior, better layout, and landscaping. It's still a bit congested due to traffic into the attached gas station/quick mart, but there is plenty of parking. read more

This is THE WORST McDonald's that I ever visited. Everything is wrong with this location. Workers are incompetent and the visit there was a total disaster. here's what went wrong with our visit (it was me and 2 of my friends). 1) They have a kiosk to place an order to be taken to your table when ready. I used the kiosk, paid, and placed the order locator on my table. Not only was my order not taken to the locator, they didn't know how to deal with kiosk orders. Also, what's available thru the kiosk and what you pay for at the kiosk may not be actually available. There's a discrepancy between the kiosk at this location and the actual availability. Train your stuff to have a kiosk, and if you can't, post a sign to not use it. This was so annoying. 2) I ordered hot tea, and I had it in other McDonald's locations before. They handed me an empty cup (!). I objected that this is not hot tea, it's an empty cup, then they substituted it for coffee. 3) Our wait time was about 20 or 30 minutes. Unacceptable for a fast food location. My friend had to get a refund after half an hour because his food was not even on the way. The restaurant by that time was not even busy anymore. 4) Too understaffed to even clean the tables in the dining area 5) Too many problems at the register (only one register by the way). In the 30 minutes I was there I observed 3 instances when they had to address some issues involving the manager coming to the register to fix things 6) My friend ordered a sweet tea - they were out. I tried to get a Dr Pepper - foam comes out 7) Employees running around in the kitchen giving the audible "Damn!", "Crap!" kind of atmosphere Don't go there unless management fixes this read more

This is the slower, most incompetent McDonald's I've been to. They didn't have enough money to make change for $10 at the drive thru and I had to wait for that. When I finally got to the window, the employee was complaining about how she kept messing up drink orders. She then asked if I had the quarter pound special. Yes. But I received a Big Mac special. I went inside to get the right sandwich and was told they would be "with me when they could." I will not be stopping at this McDonald's ever again. read more

I really don't expect much when I go McDonald's but this is by far the worst McDonald's I have ever been to. I sat at in the drive through waiting to order for more than five minutes when someone finally responded. I was greeted by laughter and a "what do you want." Once I ordered I waited at the window only to find that the McDonald's employees were swearing and making fun of a previous customer. He continued to talk to his coworkers and barely payed attention to me. Just enough to give me the food I ordered and for me to pay. I would leave zero stars if I could.... horrible service. read more

We waited a looong time at the drive thru and finally got our food and it was wrong, so the drive thru girl made it right. They definitely seem understaffed and over worked even during breakfast hours. The food was very good I must say even our Pumpkin Lattes. read more

This is by far the worst McDonalds I have been to. I understand that things happen especially in the restaurant business, but to just not care about the customers is ridiculous. Told two diy there was no syrup in their soda and they completely blew it off. Being in the restaurant business is hard and finding good help is even harder, but the employees should at least try! read more

New staff everything running smoothly. I've cream is sporadic. Curbside pick up is the best.

Came into banner elk from out of town and it was late so we rode thru the drive thru at this McDonald's. Basically there was no one there and had to wait 20 minutes for our food. It was brought to us by a guy smoking a cigarette. When we got to our cabin I opened a double quarter pounder and when I took the first bite the meat was actually pink. I really didn't think they had to even cook these patty's but this is the first time I've had a burger raw from McDonald's. It didn't taste right so needless to say I ate Oreos from Fred's mercantile for dinner. Thanks McDonald's for making our first night in banner elk one to remember. read more

The language coming from the kitchen during my visit was actually kind of shocking. Some guy was continously dropping the "F" bomb and I can't imagine what it would be like to work in that kitchen. Does he actually think that people in the dining room can't hear him? 12/23 around 7:15 PM The experience left such an impression that it's difficult to actually review the food. read more

They did not give us napkins. Super rude, disorganized and slow. Cashier cotinuously closed the window while we were talking to her.. very bad energy overall. read more

According to their website they close at 10pm. I was just there at 9:14 and no one answered at the drive thru. I called out a couple times. Nothing. Really disappointing. No signs out saying they were closed or anything. read more

WORST SERVICE EVER! talked about smoking in the back even tho the customers could hear, messed up on sooooo many orders. Mine had to be remade 3 times! The employees all look stoned. read more

I wish I could put zero stars on here. I was trying to order a big meal to feed my family and we got up to the ordering station and they said they were closed. It was also 9:10 at which they closed in 50 minutes. I am VERY unhappy with the service provided to me. Now I have to go out of my way to get food. This service also makes me lose gas and my family is upset. Not only will these people get a bad review. but they will also lose money. I wish this Mcdonald's could close as the people inside are very rude and even the other reviews will explain it. Never again will I even think to come here. read more

Went after dinner on a Sunday evening just for a milkshake -- wanted to curb my sweet tooth. They couldn't do shakes. They could do sundaes or cones. I settled for a sundae, and one for my brother in passenger seat. Had to pull to curb for the second one, and when it came, it was very very messily prepared with ice cream and fudge all down the side of the cup. Probably wouldn't stop here again. read more

Save yourself! Drive to the next McDonald's. This one, now remodeled ... is worse than before the fire. They can't even keep the tables clean. It's an embarrassment to corporate and needs new management. read more

The woman at the register looked out and gave me a deal on my order cause my card declined. Kind of embarrassing it was like a 4 dollar order. Nonetheless, they didn't have ketchup. Don't really understand how that works. Also, they didn't start my order until they asked me what I had. Had two breakfast burritos that they tragically under filled. Waited 15 minutes for those puppies with 1 person in front of me. Had places to be and people to see. Coffee is gas though, some light in a world of darkness at this location. I guess it's a Mickey Ds and you gotta go in with low expectations but save yourself some time and a couple doll hairs and power through til lunch if you so happen to cross paths with this location. read more

Very poorly ran. After I got my order rung up everything I ordered they were out of. The manager comes over and tells me she can't refund me and mumbles something underneath her breath then walks away. While she's on her personal phone on a phone call. Then I ordered a milkshake of course it don't work. So I ordered a Carmel frappe they tried to give me on that been sitting on the side when I walked in there. To top it all off the person that was sweeping /mopping the floors started cleaning the tables with the mop that was used on the floor. Very disturbing. It was better when it was burnt down. read more

Not only every time I come here it take 30 mins for anything! But I go and get breakfast at 7:45 this morning and when I got home the biscuit I got was so hard it was inedible! I mean what am I supposed to do go all the way back!! I guess if you order anything from here you must check it before you leave because this has happened to me 3 times in the last 2weeks!!! Not to mention they close whenever they feel like it. This Mcdonalds could really make some money, but whoever owns it is doing a terrible job overseeing it!! It's literally the only fast food restaurant in this area. Such a shame it's ran so terribly read more

They should not be allowed to be called Fast Food. 9 times out of 10, it takes more than 15-20 mins to get an order to you. 8 out of 10 it is wrong. They rather stand and chitchat to one another or their friends, better half or whomever than deliver customer service. Most every trip I have come to this particular establishment, the employees are using vulgar language, behind counter, outside the building or wherever they are located. If I was the owner of this franchise, I'd be finding some better management, supervisors and staff. I have maybe met 2 employees out of many that seem to care to have the job, want to earn their paycheck and offer descent customer service. Not to add, your food will be lukewarm or cold when you do finally get it + the fries have NEVER been cooked, they are always semi cooked and tasteless. So so sad read more

Oh how disgusting! There's puke in the bathroom and none of the workers wanna clean it up! Also, the workers are yelling about how they're going to pee on themselves! Very unprofessional, even for a McDonald's. Plus, my McGriddle was cold read more

The place is usually understaffed, the food is usually cold. The wait times are excessive, even when it's not busy.

Even though the entire store has been remodeled recently the service is still horrible. They can't seem to make 1 correct order, not once have they made make right and they are always out of something and they literally tell people it will be 30 mins before they can even take their order sometime. They even close whenever they want, they close earlier than they are supposed to often. This has to be the worst McDonald's I've ever been to, it's really sad that it is the closest one to me. I tried it a couple tiles since they reopened and I think the experience was actually worse, I didn't even think that was possible because it was really bad before but it's definitely worse. read more

worst Macdonald's I know of !!!!..Not clean.......Unfriendly as can be and food cold....should had go to the service station beside of and got a bag of chips and a drink..... read more

Surly staff, got my order wrong, no napkins, rude shouting. Last time I will attempt a meal there.

This McDonald's advises you to go to another McDonald's because they're not willing to do what it takes to please their customers and they do not like operating their ice cream machine so when you go we will never be working don't even ask for an ice cream because you will not get one read more